Brightpearl Reviews

The abilities and reporting involved with controlling stock and orders

We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements.

Hi Ellie, Thank you so much for sparing the time to review us. It's great to hear that you've been able to get such insights to help your growth! Our entry level reporting is sufficient for some of our brands, but we acknowledged that some need more power and granularity which is why we have developed our analytics suite to meet this need. It sounds like you'd be a great fit for it. Thanks again, Tom (Brightpearl)

We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move. We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs.

All aspects are ok - does a good job for us

Hi Martin, Thank you for sharing your thoughts on Brightpearl, we love hearing from our customers! Your feedback echoes a lot of concerns businesses come to us with when they're looking at upgrading their traditional back office systems. We build our implementation plans around the requirements of our customers, so while they can be time consuming, they're vital to ensure that you hit the ground running. Which is sounds like you did! So great to hear! It's excellent to hear the great support that you're getting from our teams too. We've had rave feedback about Brightpearl Demand Planner so it's great that you've invested in that too. Thank you again, Tom

Brightpearl has a lot of features and can be powerful at automation in some areas.

Brightpearl is expecially weak in several essential areas: onboarding/training, user interface, purchasing automation. Brightpearl charges a hefty price (more than $10K) for onboarding data, setup and training and both are disappointing. Data migration is complex because Brightpearl keeps its data in an uncommon way. You will need a third party data consultant familiar with Brightpearl data to get...

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Hi Steve, Thank you for the feedback. I'm sorry to hear that you're reporting such issues with our onboarding. Our implementation team match training plans with against a defined list of the modules our customers tell us they're looking to adopt when they go live with us. In short, if something will be used, training on it will be provided. We have been aware you feel that training has fell short in some areas and in response, your Project Manager and our VP of Global Professional Services have both attempted to get in touch with you to schedule additional training, but have not received any response. We would really like to discuss these issues 1:1, so please get in contact with us ASAP so we can work on a way forward together. Tom (Brightpearl)

We’ve used Brightpearl for several years now, and I can confidently say that adopting it has made things way more efficient, saved us a significant amount of time, and helped us understand the business better. We’ve got several departments working together through a unified hub to manage sales, stock, and reporting across all our different sales channels. Brightpearl has allowed us to focus more of our time on growth rather than being swamped under a load of different systems that didn’t give us an up-to-date picture of where we were.

There is a bit of a learning curve with understanding everything that the software can do.

Hi Alex, Thank you very much for leaving us your review. It's wonderful to hear about the huge positive impact that switching to Brightpearl has been for you all. It's also great to hear about the great experience you had with being trained and setup on our platform - and it sounds like that great experience continues to this day. Thank you again, Tom (Brightpearl)

What I like about this software is that it has centralized system, we do not need to log in into several accounts with our partners' channels. This system is more efficient compared to others because it requires less operation from the ordering of goods to supplier up to the delivery to the stores. Our items reach the stores with less lead time. It will really help to reduce/eliminate stock outs and opportunity loss.

One thing which I think this system needs to improve is about the report/data it generates. We, as an Inventory Analyst, we rely so much to the data that the system is giving us, for us to do our function and data analysis.

Hi Loreto, Firstly, thank you for taking the time to review us. Direct, honest feedback is very important to us. I'm really pleased that you find Brightpearl to be a big help and you like the centralised approach. Having everything under one roof is core to what we do and will keep doing. I'm also really pleased to hear that it's helped with reducing your lead times - our automation was built to do...

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Flexibility , it also does multiple stock locations. So if you have 10 sales guys then you can set various warehouse for them.

Sometimes it's too slow. Customer service can take long depending on the priorities. They don't have free customer service on the phone. Only through email.

Hi Sital, Thank you very much for taking the time to review us. I'm really pleased you're finding Brightpearl flexible as we've built it that way. We used to charge for our phone support, but we realised that wasn't helpful to our customers so we've made it free to all. Give them a call and see for yourself (https://www.brightpearl.com/contact-support). I'm sorry you've found our Support team slow to respond however. I mentioned this to our Head of Support, Chris Church, and he's keen to discuss this with you to understand what happened. When you have a moment, could you email the Support team (support@brightpearl.com) with some availability and we'll set up a call. Thank you again, Tom

- great inventory management - fast and current connection to online orders, stock, and inventory - good reports system - lots of apps available to help tailor the program to your business' needs

While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious. I would love to see more steps become automatic, and fields auto-populate. (I will say that, since we started using Bright Pearl, they've already improved somewhat in this area, though there are still many more to be done.

Stock control is the most impactful and helpful

The add ons which are required such as automation

Hi Nicky, Thank you for your review of us, we really appreciate it. It's fantastic to hear that you're finding so much value in our stock management functionality. On the add-ons, we understand that a one size fits all approach doesn't work for everyone so with us, you can pick and choose the tech stack that fits best for you. We think that this is the right approach rather than mandating what our customers use. I hope this makes sense? Thank you again, for the review. Tom (Brightpearl)

It's super practical, easy to use and understand and it helps to track way more than other services.

It would be amazing if it could have more visual reports

Hi Joana, Thank you for your feedback! So in summary: it works, it's simple, and it's better than the competition? As reviews go, we couldn't ask for more! On the visual reports, we're aware of how popular they are and we're working on developing more all the time! Thank you again, Tom (Brightpearl)

Brightpearl supports multi-currency and multi-channels which is nice being able to segregate sales and expenses related with each channel.

Support is not the best, especially if you're in the USA, the support in USA is not as good as the UK, so unfortunately you may have to wait a day to get response regarding issues, but they are quick to get back to you, assuming you can overlook the time difference.

Hi Tony, Thank you for taking the time to post a review, we really appreciate it. It's great to hear that you're finding our Automation app useful and that it's working well with your BigCommerce store. Additionally, the channel segmentation and multi-currency as these are really popular amongst our other customers too! It's great to hear! I'm sorry to hear that you feel our US Support has some...

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Brightpearl has helped to transform our business. It is easy to use, easy to integrate with other systems. We've never had any reliability or access issues. We are incredibly pleased that we made the decision to invest is such a great system.

I have no complaints about the software!

Hi Mark, Thank you very much for taking the time to review us, we love feedback from our customers, so thank you! It's fantastic to hear about the impact that our automation has had on your business. We agree with you - automation IS key - so we invest a lot of time and money bringing that to market and keeping it current and in line with what our customers need. It's also great to hear that as you've adapted your business model, we've been able to support that change and help your growth. Thank you again, Tom (Brightpearl)

This software manages our inventory seamlessly between our 3 channels. We have been using Brightpearl for 5 years and have just renewed our contract for another year. The ability to access customer information, pricing and inventory control all in one place makes it indespensable.

The software doesn't integrate directly with X-cart but we have a work around.

Hi Nick, Great to hear from you. Thank you for sparing some time to give us your thoughts. Happy 6th Brightpearl Anniversary too! It's so heartwarming to hear the impact that Brightpearl has had on BayTree Cookware over the years. I'll pass on your glowing feedback of our customer service team - I know they love to hear it. Thank you again, Tom (Brightpearl)

Easy to use I am relevantly new to using Brightpearl, and it has not taken very long at all to pick up and learn. The integration of Warewolf is a game changer when managing inventories.

Unable to split pick, pack and ship functions when allocating to team members. Operatinally, our team do not do all 3 functions, and so it is difficult to monitor employees productivity.

Hi Laura, Thank you for sparing the time to review us - we really appreciate it! It's great to hear that you've hit the ground running with Brightpearl and how well you're seeing the impact of our WMS, Warewolf. Thank you for the use case for splitting pick/pack/ship functions across team members. I'll ask your Success team to follow up with you on this to learn more. Thank you again, Tom (Brightpearl)

All in one stock/order/accounting solution.

Support can be sporadic, some long term bugs.

Ease of use. Really easy to learn and manage.

We´re a business located in Spain and the program is not made for our country´s tax laws and we´ve had to create some workarounds to make certain features work.

Integrates seamlessly with our e-commerce site and syncs inventory levels perfectly. We use the system to manage our sales orders and fulfilment, purchasing, inventory and demand forecasting. The Customer support Team are knowledgeable and always quick to respond.

What like some more customisable features and the ability to change certain layouts. New features can take a little while.

Hi Toby, Thank you so much for sparing the time to review us, we love hearing from our customers! It's great to hear that Brightpearl plugs so well into your existing tech stack and provides you with so much insights and control. Also fantastic to hear that you've been getting so much great service from our Support team. I'll get your Technical Account Manager to reach out to you on the features on layouts. Do you check out out release notes? They come out every two months and cover all the latest releases and bug fixes. We also have quarterly webinars with our Product team where they discuss our roadmap. Thank you again for your review, Tom (Brightpearl)

The support we are provided is really good and the staff is always knowledgeable.

Sometimes it is lacking functionality and is limited in off the shelf api connections.

Hi Stan, Thank you for your review! It's great to hear how Brightpearl has helped you manage your back office operations so well and how we support you too! Great to hear! In terms of the functionality and API connections, it would be great to drill into this further. I'll ask your Success team to reach out. Thank you again, Tom (Brightpearl)

The product is easy to use, as always the key is the correct set up

As our business has grown project costing has become challenging

Hi Sam, Thank you for your feedback, it's great that you find Brightpearl so straightforward to use. Yes, setup is king, however it sounds like you've been able to take advantage of our post-launch training resources - learning platform, document library, and Support team. On your comment on project cost, I'll get your Success team to reach out to you to discuss further. Thank you again, Tom (Brightpearl)

Integrated system - marketing, sales, purchasing, inventory and accounting are all working on the same database Can deal with complex product ranges, seasons, sales channels and so on Strong links to the most popular ecommerce platforms

Compared to Xero, Brightpearl's accounting functionality is weak. Accounting and related functions are cumbersome for non-financial staff to work with If you need to "assemble" your products - i.e. build up a product from a group of inputs - Brightpearl can only deal with this at a rudimentary level and then some of the usability starts to weaken

Mostly the fact that it's online and is generally pretty easy to use

When things go wrong it's not always easy to find out how to fix the problem

Ease of use, plenty of help articles and great phone assistance too!

Can still be labour intansive for certain changes eg updating codes etc

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Genuine open database with API and ERP

Not tailored to fashion so we have had to adapt and develop our own API driven analysis

ease of use

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