Brightpearl Reviews

Brightpearl

Complete inventory & order management for growing business

4.35/5 (120 reviews)

Anonymous

Mixed Bag with Areas of Opportunity

Used daily for 2+ years
Reviewed 2018-01-10
Review Source: Capterra

It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease. It's good for smaller companies, but larger companies would be better with different ERP solutions. BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time). But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control. That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs.

Read the full review


Brightpearl

Complete inventory & order management for growing business

Frankie O'Brien

Frustrated

Used daily for 6-12 months
Reviewed 2017-08-08
Review Source: Software Advice

Do not jump from QuickBooks to this until you have truly run a lot of tests.I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Read the full review


Brightpearl

Complete inventory & order management for growing business

Stuart Kirk

Manages the core of our business, finances and products.

Used daily for 2+ years
Reviewed 2017-02-08
Review Source: Capterra

We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase. The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone. Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality. I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.

Read the full review


Brightpearl

Complete inventory & order management for growing business

Tony Khamo

Not complete package.

Used daily for 6-12 months
Reviewed 2018-07-10
Review Source: Software Advice

I think Brightpearl can be an excellent package, in my opinion, a little expensive comparing to others, especially considering they are still developing the product. Automation seems to work well, and plays nice with BigCommerce.Brightpearl supports multi-currency and multi-channels which is nice being able to segregate sales and expenses related with each channel.

Read the full review


Brightpearl

Complete inventory & order management for growing business

Emma Orgill

Brightpearl Review

Used daily for 2+ years
Reviewed 2016-11-25
Review Source: Capterra

As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management.

Read the full review


Brightpearl

Complete inventory & order management for growing business

Loreto Maristela

Brightpearl is a big help!

Used daily for 6-12 months
Reviewed 2018-02-08
Review Source: Software Advice

What I like about this software is that it has centralized system, we do not need to log in into several accounts with our partners' channels. This system is more efficient compared to others because it requires less operation from the ordering of goods to supplier up to the delivery to the stores. Our items reach the stores with less lead time. It will really help to reduce/eliminate stock outs and opportunity loss.

Read the full review


Brightpearl

Complete inventory & order management for growing business

Bryan Bentz

All in One Ecommerce Software

Reviewed 2015-08-18
Review Source: GetApp

All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.

Read the full review


Brightpearl

Complete inventory & order management for growing business

Randeep Kumar

A good quality cloud-based multichannel management software

Used daily for 1-2 years
Reviewed 2018-08-15
Review Source: GetApp

The multichannel management software helps you to track orders, inventory of multiple warehouses and manage all your accounting and customer data in real time. You can access all your data from any location or device. The program is very easy to use and does complete justice to its price. The strong importing and exporting features has helped us save a lot of time. As the application is integrated with eCommerce and payment solution, it ensures fast order processing and great visibility. You can even send invoices and interact with your clients. The custom fields help to retrieve all the client details with ease.

Read the full review


Brightpearl

Complete inventory & order management for growing business

Andre van Aarde

Brightpearl - saving time with integrated technology.

Reviewed 2015-08-10
Review Source: Software Advice

Brightpearl have an active online presence, their help documents are constantly revised, revisited and updated, and their online community is second to none. In addition to this, being part of their "Gold Support" program allows us virtually immediate access to help should we encounter a problem.

Read the full review


Brightpearl

Complete inventory & order management for growing business

Anonymous

Warning! Implementation very expensive, Lots of Bugs, Brightpearls server continues to crash, http://status.brightpearl.com/history

Reviewed 2014-11-15
Review Source: GetApp

Here is Brightpearls Status report in the last few consecutive days only. These are the ongoing problems they have and it really effects your business. http://status.brightpearl.com/history Brightpearl.com Website Unavailable This incident has been resolved. Nov 14, 09:30-09:40 EST Affected performance EU This incident has been resolved. Nov 14, 05:13-06:53 EST Delays in order downloads via the API to external integrations This incident is now closed. All external integrations are functioning normally again. If you have any further issues, please contact Support. We are very sorry for the disruption caused today and will post a full post-mortem here in due course. Nov 11, 12:21-23:11 EST Log-in Unavailable US East We can confirm that this incident is now fully resolved. A full post-mortem will be posted to this page as soon as it's available. Subscribe to the page or this incident for updates. Nov 11, 12:42-20:38 EST Degraded performance on EST server Everything now seems back to normal. We're sorry for the disruption. Nov 10, 16:50-18:35 EST [Scheduled] Scheduled Maintenance (US Accounts) : Nov 5, 2014 The scheduled maintenance has been completed. Nov 5, 04:00-06:00 EST Issues with importing and exporting within Brightpearl We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business. If you have any further issues please contact Support@brightpearl.com Nov 4, 07:39 - Nov 5, 04:37 EST [Scheduled] Scheduled Maintenance (EU Accounts) : Nov 4/5, 2014 The scheduled maintenance has been completed. Nov 4, 19:00-21:00 EST Log-in Unavailable US East All EST accounts are now functioning normally. We're sorry for the brief interruption. Nov 4, 16:26-16:44 EST Affected performance EU We apologise for any disruption caused to your business by this.Will edit the review when I have something positive to say.

Read the full review


Brightpearl

Complete inventory & order management for growing business

Tom Ralston

Cracks showing but nothing is perfect.

Used daily for 2+ years
Reviewed 2016-12-03
Review Source: Capterra

I have developed my business starting in 2011 with 1 staff member going to 10 staff today. Brightpearl overall is fantastic value for money given the extent of what it can offer an eccomerce company. However small unpolished aspects and glitches are now starting to cause real and serious problems for the efficiency of the business with the level of sales we are processing. Missing payments and orders which disappear and important details in the multi channel offerings which are missing paint the picture of a job not quite finished by the developers. Immensely frustrating when the supprt team offer no fixes to our problems. The bigger we grow the more severe the consequences of their bugs and issues. The support teams needs massive investment to keep up with brightpearl growth. Overall I would rate it 3 stars but it sounds like there isn't much that's better out there. Value for money. Versatile easy

Read the full review


Brightpearl

Complete inventory & order management for growing business

Kate Clifford

A comprehensive back office system for a wholesale business

Used daily for 2+ years
Reviewed 2016-11-22
Review Source: Capterra

We have used Brightpearl for nearly four years now. It was probably more than we needed initially but we decided it was worth the investment to carry us through early business growth. It was, and from set-up it has been the backbone to an 8x increase in turnover. As a distributor, our large wholesale orders (hundreds of lines) sometimes test the capacity but that has been continually improved. Having the API and being able to integrate with Manifest for taking orders online was a huge efficiency for us, and are now looking forward to a possible integration with a barcode system. In general support have always been very efficient. We have never had to leave any issue or request 'unsolved' which is good to say after four years, and I have appreciated that support tickets get escalated promptly where necessary to get to a practical solution quite quickly. Very comprehensive

Read the full review


Brightpearl

Complete inventory & order management for growing business

Philip Wrathall

A Good Move - Improving All The Time

Reviewed 2017-02-07
Review Source: Capterra

We carried out quite a bit of research and Brightpearl simply covered more of our requirements than anything else we came across. We setup Brightpearl aided by their installation service in Feb 2016 and its been a good stable platform since with very few problems along the way. We use Brightpearl for our accounting and inventory managment which syncs with our Magento and Ebay stores, it also leaves the door open to Amazon if we choose. For us, there are a few things that could be better to suit our needs, this mainly due to the limited stock update import size from CSV, limited size of updates over the Brightpearl to Magento API. Certain EPOS functions such as easier returns/credits and ability to utilise product custom options in EPOS could be improved / included. It is also crying out for easier options to integrate a decent customer account/loyalty system. Brightpearl however, did still provide more than other systems we looked at. Taking above in to account, Brightpearl without doubt has been a good move for us and we have learned to work around most of our issues which are most likely specific to us. We as a company could never go back to what we had before and I would say compared to the previous system, Brightpearl saves us around 6 hours per day in staff time but has also added much improved reliability to stock levels on the website and Ebay. A year on and we do feel positive about being on board with Brightpearl. Support (Free) is pretty good and the system is improving all the time, with what seems like quarterly updates including extra features and better usability. I understand that a brand new EPOS app is on the way soon and they are following that with a new Brightpearl to Magento API connector which will vastly improve performance with large inventory/product data updates, unfortunately this does not include extended functionality to cover our particular requirement - : ( My advice to anyone thinking about going ahead is spend the time prior to installation and get your product data, sku's etc spot on first. As long as you get your data correct and in sync with your website you should not run in to any problems.

Read the full review


Brightpearl

Complete inventory & order management for growing business

Sital Khona

Very flexible software

Used daily for 2+ years
Reviewed 2017-12-14
Review Source: Capterra

Flexibility , it also does multiple stock locations. So if you have 10 sales guys then you can set various warehouse for them.

Read the full review


Brightpearl

Complete inventory & order management for growing business

David Scott

Brightpearl for Wholesale and Retail

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

We've used BP as our main business software for the last 5 years. We're an online retailer using multiple channels and also sell wholesale. Having been with BP for 5 years, we've recently reviewed the various software options open to us as we decided to outsource our bookkeeping (so it seemed appropriate to look at other options). We looked into several alternatives - mainly centered around using Xero for accounting and linking that to a stock management system. Having looked at the various options we decided that BP was best for us. There were a lot of bugs in the past, but these have greatly reduced in number. The expansions and upgrades that are now really making the software work for us. We're just about to turn on the Amazon integration and the multicurrency function - hopefully, these will work as well and help us to make our processes more efficient.All in one stock/order/accounting solution.

Read the full review


Brightpearl

Complete inventory & order management for growing business

James Hewson

Brightpearl - I couldn't sell on multi-channels without this piece of software

Used daily for 2+ years
Reviewed 2017-03-21
Review Source: Capterra

I knew from the outset that I would be selling across multiple channels including Amazon, eBay and our own website and so wanted software that could cope with the stock changes across each channel in live time. But as I was starting a new business wanted some accounting software too, well Brightpearl offers both and the accounting side of things is similar to Sage so is easy to get to grips with and our accountants were more than happy too. Ease of use Account package integrated into their core system Inventory readjusted automatically across all channels as items are sold

Read the full review


Brightpearl

Complete inventory & order management for growing business

Nathan Deibert

Excellent ERP/CRM for English speaking users

Used daily for 2+ years
Reviewed 2017-03-14
Review Source: Capterra

We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl is to use. It is extremely intuitive and does practically everything you need to run a business. Inventory control, Purchase Orders, Invoicing, etc... If your business is in the UK or the US the tax codes are easy to set up and manage. We even have it connected to two Shopify stores drawing from the same stock using two different price lists for sales. The only downside we´ve had with the program is our business is located in Spain and there are tax laws here that make some of Brightpearl unusable for us. Otherwise it´s been a great experience. Ease of use. Really easy to learn and manage.

Read the full review


Brightpearl

Complete inventory & order management for growing business

Edward Simpson

Fantastic easy to use platform, constantly being updated and improved,.

Used daily for 2+ years
Reviewed 2017-01-19
Review Source: Capterra

We are a multi-channel retailer with a physical shop, two magento e-commerce sites, ebay, and email/phone sales and have been using brightpearl for coming up to 4 years. Brightpearl combines all of these channels with ease and fluidity into one order processing/stock management/accounting system. It is very easy to learn with a multitude of useful features, and new features being added monthly if not weekly. There is no way we would have been able to expand as a company without brightpearl, and it streamlines a huge number of processes, enabling previously very time consuming tasks to be carried out quickly and easily but much fewer staff members. Being an online service means we are all able to work from home, or on the go.Versatile, simple to use, efficient

Read the full review


Brightpearl

Complete inventory & order management for growing business

Puneet Dhall

Brightpearl Review

Used daily for 2+ years
Reviewed 2017-02-07
Review Source: Capterra

I can think of two experiences. The first was having lost some functionality in the ability to choose my default screen view after a major software update - I wrote to BP Support. The team immediately owned my issue and understood the issue. They walked me through a timeframe to introduce a new and better feature. They rolled this out, and informed me personally before the roll out. Indeed the new default screen layout function was a vast improvement on the last. Similarly, I wanted to roll into Business Intelligence (BI). The Chief Technical Officer phoned me personally to discuss this implementation and liaised with me throughout the implementation. This service was just amazing.all in one - web based - affordable with links to great appps

Read the full review


Brightpearl

Complete inventory & order management for growing business

Patrick O'Sullivan

Great all round platform for B2B sales management

Used daily for 2+ years
Reviewed 2017-03-20
Review Source: Capterra

We moved to Brightpearl in 2011 and haven't looked back. Our business takes orders via the phone, email, PO and online and Brightpearl lets us easilly serve our customers in the way that they want to be served. There are better standalone accounting packages, inventory management tools or CRM tools - but to have them all in one place saves us a lot of headaches - Brightpearl is our single source of truth for our business. Where we have functionality gaps, we have been able to use their API to extend the core functionality to meet our business needs. All in one package for CRM, Inventory and Accounts User-friendly interface

Read the full review


Brightpearl

Complete inventory & order management for growing business

Katie Klein

Great Inventory Management

Reviewed 2015-10-03
Review Source: GetApp

We use Bright Pearl for both in-store and online sales. Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking. You can know where each and every item is through the whole order process - from shelf to shipment. I've also been greatly impressed with the help/support team for a couple reasons. First, the replies to your problems/queries are quick (and don't make you feel like you're talking to a robot). Second, when they tell you that they are working on a certain issue, problem, or "bug" that needs to be dealt with, they mean it. This support team actually follows through and makes changes and updates frequently, always trying to improve the software. That is something that, as a customer I really appreciate.- great inventory management - fast and current connection to online orders, stock, and inventory - good reports system - lots of apps available to help tailor the program to your business' needs

Read the full review


Brightpearl

Complete inventory & order management for growing business

Matthew Dreaper

Manage your whole business from one system

Used weekly for 2+ years
Reviewed 2017-01-21
Review Source: Capterra

Brightpearl is one of the few systems that allows multi-channel retailers/ wholesalers to manage everything - Customers, Marketing, Inventory and Accounting. An integrated system brings many benefits.Integrated system - marketing, sales, purchasing, inventory and accounting are all working on the same database Can deal with complex product ranges, seasons, sales channels and so on Strong links to the most popular ecommerce platforms

Read the full review


Brightpearl

Complete inventory & order management for growing business

Claire Barradell

We'd be lost without Brightpearl

Used daily for 2+ years
Reviewed 2017-02-01
Review Source: Capterra

We've used Brightpearl for a number of years, over that time the functionality has grown hugely and positive changes continue. We're an International Schoolwear business and we really couldn't function without Brightpearl. We supply customers all over the world and Brightpearl allows us to manage our sales, stock, accounts and ecommerce system efficiently keeping all our information upto date. It's fairly intuitive to use and easy to teach to new employees.Intuitive and easy to use.

Read the full review


Brightpearl

Complete inventory & order management for growing business

Victoria Whitbread

Brightpearl - the perfect e-commerce solution for our business

Used daily for 1-2 years
Reviewed 2017-02-07
Review Source: Capterra

We struggled to find the best ecommerce system for our business model = design, manufacture and wholesale for years. We reviewed about 20 systems in all and paid a fortune to implement 2 that simply did not deliver - such as waste of money. We thank goodness eventually found Brightpearl - it has quite simply transformed things for us. I don't know how we ran a business like ours before BP. It is cloud-based, easy to use, intuitive and so so clever. I can't recommend highly enough plus they are really nice people to work with too! No brainer.Almost everything.

Read the full review


Brightpearl

Complete inventory & order management for growing business

Ibrahim Kalay

Must Have for Multiplatform Ecommerce companies

Used daily for 2+ years
Reviewed 2017-02-07
Review Source: Capterra

We have signed up with Brightpearl 3 years ago and it has improved our sales. Out of stock sales are not a issue any more which was our biggest challenge. Brightpearl is a great system and capable of processing purchase orders to accounting and shipping / dispatching orders. I recommend brightpearl to anyone who is planning to expand their business. Easy, Simple, All in one software

Read the full review


Brightpearl

Complete inventory & order management for growing business