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Tripleseat
#1 Guest and Event Management Software for Hospitality
Last updated: November 2024
Value for money rating
4.6
/5
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Laura S.
11-50 employees
Used daily for 2+ years
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Everything from being more organized, more efficient, client management, lead management to cost and financial analysis.
What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!
There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!
Eva M.
Restaurants, 11-50 employees
Used daily for 1-2 years
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I am the General Manager and Event Planner for a very busy restaurant. Gather helps to keep me organized, in touch with clients and staff, and keeps all of the information I need in one place. I love that clients can get in touch with me through a Gather link on our website, and I can convert a lead into a booking very easily. Keeping up with so many people and events is exhausting, but Gather makes it much easier for me to have all necessary information and conversations with clients in one place. I also love that I can have my clients "sign" event contracts through the website, send deposits, and put a card on file. My team can also access conversations and documents so that they can stay up to speed with what is going on. But I think my favorite part is that the bookings calendar can be synced with my google calendar across all of my devices. :)
Customer Service, price, and rapidly growing features
I can't think of any cons. I think there is always room for improvement, but nothing sticks out to me as a problem. I did, however, have some difficulty integrating my bookings calendar with my google calendar, but almost immediately, the awesome customer service team helped me out with it.
Ayman S.
Design, 1,001-5,000 employees
Used daily for 2+ years
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Using Tripleseat, I can easily send invitations to anyone interested based on contact lists provided into Tripleseat, as well as complete registration and fee payments.
Great tool for managing events, and anyone can use it to arrange private or public events professionally. Tripleseat allows you to easily add events, schedule appointments, register guests and send invitations by text message or email. It contains various ready-made templates to help even inexperienced users execute tasks quickly. You can also add payment connections as needed, making payment and collection processes simple and secure.
Tripleseat is incredibly easy to use, the subscription costs are affordable, and the user interface is great and straightforward.
Meg B.
Restaurants, 11-50 employees
Used daily for 2+ years
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Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!
I'll start out by saying that I'm a one woman operation. I'm the only one in our restaurant that sells, details and facilitates all of our events, plus plans all of our in-house events, plus managing the actual restaurant side...so I have a lot to do! Tripleseat makes my job exponentially easier and more streamlined. One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic. They've also started hosting events so you can get hands on training, meet the team, etc. I love that!
There are a lot of features that I don't use being one person in one unit. It would be nice if there were different tiers of pricing based on the parts you use and those you don't (like a Tripleseat Lite vs. Tripleseat Multi-Unit). That's about it!
Timothy R.
Hospitality, 11-50 employees
Used daily for 6-12 months
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Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.
Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required
Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on: Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract. It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals. Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal. It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info
Caitlin K.
Used daily for 1-2 years
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From the customer/client experience, it's wonderful. Great, professional design, easy to review contracts/policies, make payments, and correspond with questions. From the admin perspective, I like that it keeps me organized. There are so many moving parts to events and it's so nice to have everything organized in the calendar, have each event represented, and every event have it's own page to store details, connect with the client & staff, track & collect payments, create and send policies to review, request payments (can be custom or based on pre-set pricing menus), and store details for your team and/or the client (i.e. event floorplan, vendor info, etc). Gather's customer support has also been amazing! They always respond to questions in a timely manner and provide webinars on a consistent basis as well.
It's pretty complicated to use and takes quite a bit of training, which can make it hard to collaborate or inform part time staff or contractors on event details (or have them help with invoicing, scheduling, etc). There is also not an ability for clients to "sign" contracts, only approve proposals. For an industry that can be pretty litigious, I wish they emphasized their event policies a bit more.
Steve K.
Restaurants, 51-200 employees
Used daily for 2+ years
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Easy to work with and has no operational issues. Good customer support when needed.
Setting up and working with events and groups is simple and intuitive. Tripleseat ahs many options, so everything can be done within the software.
Tripleseat acquired Gather, our previous event software, and the price went up substantially. Tripleseat is competitive with other software's pricing, but Gather was a bargain.
Charles G.
Food & Beverages, 1,001-5,000 employees
Used daily for 2+ years
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I have always had success with Tripleseat. You can be confident using it to communicate with prospective clients and clients with future bookings.
Tripleseat's program format is very user friendly. It was developed to make creating and editing BEO's very simple. Loading your banquet and catering menus is very simple. Event quotes, contracts and payment details are all accessible without a lot of extra effort.
There's an occasional delay in menu/ pricing updating and a lot of daily emails for your team.
Jennifer M.
Restaurants, 11-50 employees
Used daily for 2+ years
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Overall, I absolutely ADORE Tripleseat! I have been so impressed with this company since I first started using it in 2013. I've since implemented it in 4 venues I've opened.
Tripleseat has been a fantastic product from the very beginning, but has never rested on their laurels and continually adds features & improves their offerings! Also, extremely fast to respond and so helpful!! (This part might be my favorite!)
The new items layout in selecting from the picklists in my documents. The quantity & price boxes are entirely too wide. The overall new look just feels clumsy and antiquated. Also, once you've selected the items, when you got to modify them, the item box moves a little and is frustrating.
David H.
Food & Beverages, 11-50 employees
Used daily for 6-12 months
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Overall, we've found Gather to be lacking technologically, and no real effort done to fix bugs. The potential of the tool is great, but something seems to be wrong internally, maybe it's financially and they don't have the budget for developers to improve the product, but overall we've been disappointed. Beware.
Being a catering company, this has helped a lot in proposal writing and managing all details for our wedding and event catering clients. It makes putting proposals together fast, and keeps a repository for all job details.
1) QUICKBOOKS - Gather does NOT sync up with Quickbooks, which in my mind is crazy. I would venture to say 90% of businesses use Quickbooks to manage their accounting. We have to manually re-enter invoices into QB. 2) SPAM! If you send messages through the Gather system, or reply to inquiries through your email and copy the email address they provide to track the messages, we've found that something around 40% of our messages go into our clients' Junk folders. We asked some colleagues who use Gather and found this is an issue that's gone on for a while, that's been brought to their attention, but nothing has been done. And we were not made aware of it when we signed up. And it has cost us money.
Alexis P.
Hospitality, 11-50 employees
Used daily for 2+ years
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The software is fairly easy to use and learn.
The price of service has been going up 5% each year for the past 3 years. They used to help with updating our documents, but now they are not so helpful after being with them for almost 7 years. They try their hardest not to update the documents that you use to create contracts. They want you to do it yourself. If you want them to update the contract then you have to pay $125/hour for their "Professional Service Reps" to update it for you or you can wait over two weeks for them to do it at no extra charge.
leslie c.
Hospitality, 51-200 employees
Used daily for 2+ years
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Amazing. Customer service is incredible and prompt, game changer for us!
I love that everything is in one place. Previously we were pulling from 4 different programs. This amped up our professionalism appearance wise and limits potential pricing errors. The client is happy to receive concise paperwork that is always updated with their most up to date financial commitments.
The ONLY things I wish it could add which are problematic due to so many formats would be some sort of layout system (weddings in particular need soooo much info) and maybe an area to store timeline specific intel as well. These are stretches, I love everything about it.
Kesha B.
Hospitality, 51-200 employees
Used daily for 2+ years
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EXCELLENT. Has been a great tool for all of the events we host as well as a wonderful place to store leads and potential client information.
Easy to use and easy to train a new hire on using. All information can be captured in an account allowing for less office clutter and being able to access on any device has been a huge timesaver!
It is a tad difficult to update pricing as you do have to go line by line BUT this would be with anything out there. Once you know where to go it is much easier.
Chelsea S.
Restaurants, 51-200 employees
Used daily for 6-12 months
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A central communication spot for our whole team, rather than searching through emails!
Gather is super easy for client's to understand, easy to get estimate approvals, and easy to collect payments. I really like that you can see timestamps of when clients have opened emails that we send through Gather, it lets us know they've at least reviewed the info so we can adjust when to send for a follow up. It is very easy to add and adjust menus and pricing.
Some items we would like to have control of for adjusting, such as how to tax and what menus are taxed, and how those menus can be classified, rather than calling support. We would also like documents uploaded to be available on bookings that were created before they were uploaded - currently you can only upload from the drop down list the documents that were uploaded at the time you created that specific booking, so not all the documents are there.
Ivy M.
Hospitality, 1-10 employees
Used daily for 1-2 years
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The software works for us for now, and it seems to be in active development. However, if VenueOps were more affordable and allowed user customization of system generated forms and reports, we would probably use that instead. Their calendar hold management is far superior for our needs.
The calendar helps us to track leads and properly manage holds. The invoicing capabilities are intuitive and flexible. I really like being able to customize the forms and documents the system generates on my own. VenueOps didn't allow that, it was very frustrating.
There doesn't appear to be any way for me to add General Ledger codes for the income side, and there's no way to track the associated costs with invoiced items and services.
Tobi Danise H.
Used daily for 2+ years
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Gather software easy to use, printing BEO's, details added, etc., all of it is simple & clean. I wish we would have started using it years ago. It's an event planner's best friend!
Gather is super easy for customers to use, guests love it, and the contracts are simplified. I wish we would have started using it long ago!
I dislike the the application for my phone. I always end up using the website over the application and I think we could find value in the app, just not currently.
Kim G.
Restaurants, 501-1,000 employees
Used daily for 1-2 years
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organization and the ability for anyone in my company to edit, make notes, check something for a client if I am out
being able to go back with ease and see all the clients past events here and easily rebook without having to put it all in again. I also really like the way the leads are laid out so I can scan the list and easily find and filter I get a lot of calls so its nice to be able to pull them up fast
I would like to have a place if there is more than one person as the contact on the event so I can look it up under either name
Jason C.
Restaurants, 201-500 employees
Used daily for 2+ years
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This is the go to event management software. It is amazing.
This is the most robust, affordable, featureful solution to event management out there. Try it and never look back!
THere are so many features, but it is very intuitive for functionality. Great tool for saving, payment, and BEO production.
Augustine Kofi D.
Food & Beverages, 11-50 employees
Used daily for 1-2 years
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Triple seat is a platform I would recommend for everyone on this planet. It is simple, more convenient to use. Very cheap ant so on.
The builders of this platform are generous, this has helped us in making our work very easier. It has made us more organised in selecting locations and events. It enhanced the medium of communication among us.
There should be a search bar on the platform to enhance easy searches by simple typing in keywords.
Chris C.
Used daily for 2+ years
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Easily customizable to meet our needs. It's a great product that brings our entire team together and prevents miscommunication.
Pricing is a bit high for our smaller venue, but it's an overall great value. Otherwise it's a pretty great tool.
Bobby G.
Food & Beverages, 11-50 employees
Used daily for 2+ years
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It's great for event management. Payment platform. Auto generates documents, etc.
Pricing is way too high per Location. Support is only ok. Feature requests are never taken seriously.
Caitlyn H.
Hospitality, 11-50 employees
Used daily for 2+ years
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Easy to use, great functionality, responsive customer care, and very affordable.
Does not integrate with my credit card processor that I am already using. You have to use BluePay or Swipe.
Julia S.
Food & Beverages, 1,001-5,000 employees
Used weekly for 6-12 months
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Love that it's digital and paper free. You can see the status of calendar at a glance with what is pending (and in what stage) and what is confirmed. Training the team took a little while and the internal resources for that are not as available as I would like.
Very customizable to set up different locations with varying offering and price points. Sending payment links and invoicing to clients is seemless. Guest and internal communication with calendars makes it easy to stay organized.
A bit expensive and cuts into margins. I wish it would integrate with TOAST POS directly.
Virginia S.
Hospitality, 5,001-10,000 employees
Used weekly for 2+ years
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Tripleseat allows an easy and thorough way to input information for reservations and parties. It is the most convenient way to see cost breakdowns, party and reservation details, and seating information that I have experienced.
The interface can take some getting used to. It takes a little while to get adjusted to how to operate the website but once you get the hang of it, it's smooth sailing.
Jessica B.
Hospitality, 201-500 employees
Used daily for less than 6 months
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In the events industry a good system to track your event schedule, event menus, special needs, requests, pricing and payment is extremely important. Tripleseat makes this a breeze and is all in one place. This program is easy to use, easy to learn for someone who has never used a program like this before and is perfect for businesses with multiple locations, rooms or event spaces. This has greatly improved our internal communication by having everything in one location.
The only issue I have come across with this software so far is that it can be difficult to make edits to menus that were initially set up without the help of a support tech.