App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
VICIdial
5
201
4
47
3
12
2
4
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open source call center software with predictive dialer
Table of Contents
Is this product right for your business?
Find out with a
VICIdial - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
VICIdial overview
Based on 264 verified user reviews
What is VICIdial?
By industry, VICIdial reviewers are most commonly professionals in telecommunications (25%). The most frequent use case for VICIdial cited by reviewers is call center operations (83% of reviewers).
What do users say about VICIdial pricing?
Most reviewers indicate that VICIdial delivers exceptional value for money, highlighting its free access and lack of setup costs. Some users report that scaling for larger teams or customizing features can increase expenses.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Call Center
Ease of Use
Training and Learning Curve
Bugs and Issues
Setup
Outdated and complex interface
VICIdial’s user interface
VICIdial pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.7
Ease of use
4.4
Customer support
4.6
Reviews sentiment
What do users say about VICIdial?
By industry, VICIdial reviewers are most commonly professionals in telecommunications (25%). The most frequent use case for VICIdial cited by reviewers is call center operations (83% of reviewers).
Select to learn more
Who uses VICIdial?
Based on 264 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
VICIdial's key features
Most critical features, based on insights from VICIdial users:
All VICIdial features
Features rating:
VICIdial alternatives
VICIdial
Starting from
400
Per month
Ringover
Starting from
29
/user
Per month
Convoso
Starting from
90
/user
Per month
DialedIn CCaaS
Starting from
25
/user
Per month
VICIdial pricing
Pricing plans
Pricing details:
User opinions about VICIdial price and value
Value for money rating:
Of 31 reviews that provide robust commentary on VICIdial's price and value, mention it in a positive light.
Most reviewers indicate that VICIdial offers exceptional value for money, emphasizing that it is free to use, with no setup costs or vendor lock-in, making it accessible for small businesses and organizations with limited budgets. They say the software provides more functionality than many paid alternatives and appreciate the availability of both free and paid manuals. Some users report that ongoing support costs are reasonable and that expanding the system remains cost-effective. However, some reviewers feel that scaling for larger teams or covering development and minute usage can drive up costs, making transitions or customizations potentially expensive.
, and
VICIdial integrations (24)
Integrations rated by users
We looked at 264 user reviews to identify which products are mentioned as VICIdial integrations and how users feel about them.
Integration rating: 5.0 (2)
“Good workaround for the non-working mobile app of phone.systems.”
“Already made a review, it is easy to work with, light and fast”
Philipp R.
Senior development
Integration rating: 5.0 (1)
VICIdial customer support
What do users say about VICIdial customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of VICIdial customer support.
Widely noted by reviewers, VICIdial offers strong support through an active community and responsive developers, even for free users.
A significant portion of users appreciate the availability of knowledgeable commercial support and fast technical assistance when needed.
A minority of users report challenges with unresponsive or hard-to-reach support, and some find paid support can be costly.
Support options
Training options
To see what individual users say about VICIdial's customer support, check out the review snippets below.
“The only remark is that the server works only under OpenSUSE. And this operating system is not very popular in our country.”
Anton L.
CTO
VICIdial FAQs
VICIdial is a contact / call center software suite targeting the telephony and communications requirements of every business up to and including enterprise level. Built on an open source platform and boasting a global installation base, VICIdial boasts a full-featured predictive dialer while also functioning as an Automated Call Distribution (ACD) system. Agents are therefore able to predictively or manually call through campaign lists while also handling inbound and outbound calls on a blended basis. From within a single, centralized web-based interface agents can also respond to inbound emails and engage in live customer chat sessions embedded into an existing website via widget. Routing options and queue prioritization rules then ensure that calls and emails are directed to the most qualified agent, with managers able to listen in on agent calls to monitor performance. Boasting over 2,000 features in total, VICIdial goes on to include automatic call recording that can be stopped or started at any time, while logging calls and call status. User levels and permissions can be set to restrict certain features or campaign accessibility, before web-based data exporting and sharable real time reporting enables authorized agents, managers and team leaders to analyze call campaign performance.
These products have better value for money
