Zoho CRM Plus - 2026 Pricing, Features, Reviews & Alternatives

Zoho CRM Plus helps businesses streamline their customer-facing operations by connecting sales, marketing, and support on a single platform to provide great experiences to their customers.

Zoho CRM Plus' omnichannel customer engagement helps customers receive help across all channels, be it email, phone, chat, or social media. Business teams will now be able to do it all on a single interface as the agents will be able to reply to chats while they're viewing other support tickets. You can also convert customer tweets into support tickets or convert chats from your website into phone conversations.

Zoho CRM Plus comes with an advanced AI assistant - Zia, to help your sales, marketing, and support teams. Zia's intelligence helps in email and ticket sentiment analysis, predicting lead and deal closures so you can convert more, and the best time to contact your prospects. Zia can guide your support agents to frame more contextual responses to customers by analysing keywords from incoming tickets. Zoho's AI-powered voice assistant - Zia Voice, has conversational abilities that can work across Zoho CRM Plus, right from getting you the number of deal closures for the day to generating a full fledged report.

Blueprint in Zoho CRM Plus helps you set up and execute business processes across teams with ease. With Blueprint you can easily manage and streamline processes such as product returns, that involve multiple teams and different stakeholders. Work in collaboration and manage internal processes with ease, without being lost in the middle.

Zoho CRM Plus also provides powerful and unified analytics with a set of 300+ pre-built dashboards to choose from. Create custom dashboards with charts, funnels, or with components to help you compare your performance. These dashboards run through the data from your customer-facing teams to give a holistic picture of your business.