MangoApps Features

While there are a host of similar SaaS offerings in this space, they all seem to fall short in one area or the next. Some capabilities are missing, the feature set is not complete, it has reduced/limited functionality, etc. MangoApps is one of the few that has a refreshingly wide breadth of features and capabilities, combined with admin options for customizing and branding to your needs. When considering...

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Along with awesome features, can come some confusion. MangoApps has evolved and improved on a very regular schedule, which means new features and capabilities are added all the time. Unless you stay on top of the changes, you may get lost in the many admin pages provided. The good aspect of that is that they are constantly improving (unlike some others that haven't changed in years) and growing the...

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Bruce, thank you for taking the time to provide us with such an in-depth review. I am glad to know that MangoApps has been a great solution for your business, and you are able to make good use of its power. Regarding the your criticism/cons, I understand your frustrations around product updates and staying up to speed. I have passed this feedback along, and I know we are looking for ways to better manage that experience. Thank you again, cheers!

not much I cant honestly say there is anything it does well that I feel is indispensable

i only use it in my office. i never remember to use it on my phone and everyone just texts anyway. mine doesn't alert me visually when I have messages. I finally figured out my volume was too low to hear the audible alert so I think that's ok. the font is tiny in the messages. since we have a fiber optic line email is so quick im not sure why we need mango. most messages are impossible to delete

Robert, thank you for taking the time to review us! We appreciate your business, and are glad to see that MangoApps fits well into your work flow. I will pass along your feedback, but i'd also love to have you contact our support to work on resolving each of the issues you mention. Thank you again!

I really value the customer support that Mango provides. Whenever I come across an issue on our site, the support team is always quick to respond and help. They are also always thinking of new features to add and welcome input from their customers. The system has also been a great place to serve as our single source of knowledge. So all departmental resources, company announcements, and other relevant information is stored on our site.

Mango has a lot of great features, but at times there are many steps to accomplish a single task. Things aren't always as intuitive as I'd like. However, I think that the team is always working hard to simplify and improve these processes

Thank you for your review of MangoApps! We truly appreciate your feedback and are glad to have you as a customer. I'm glad to see you are seeing our efforts to simplify and improve processes. Our goal is to not only provide a powerful tool for any use case, but make it easy and intuitive for all businesses and user types. Cheers!

I love that MangoApps is free, easily accessible. user friendly, upload from the computer is fast, having the opportunity to connect with others across various states is one of my most favorite benefits, and knowing that no matter who I speak with has a similar priority as mine, how do we meet the needs of those we serve.

I do not have any cons about MangoApps. I think it is easy to sign up and sign in and you can connect with how many people you want to and you can come and go within communities or work groups.

Tyressa, thanks for reviewing MangoApps and being our strong advocate! We're happy to have you as a user and glad to see it fitting in your workflow. Your feedback has been shared with our team, thank you again!

The collaboration and ability to direct the information to the right people, teams etc. We can troubleshoot issues in a more effective way than our business software. The search ability makes it a invaluable resource over trying to find things in email. We use Mango every day and have really built our company culture around the capabilities and efficiency it creates.

Sometimes it can be hard to understand the best way or best practice for how to deliver the information. Teams, projects, departments etc all have different functions and you have to really understand them and utilize them properly.

Siobahn, thank you for taking the time to review MangoApps! We appreciate your feedback and satisfaction. I will be sure to pass your feedback along. Cheers!

Ease to add new members to the platform.

The search functionality does not work when you have 800 people on the platform. Files shared in conversation are not tagged appropriately. Wikis must be linked to a Forum. Phone app does not work.

Thank your for your feedback! Please contact us to get support for the concerns you've listed. https://www.mangoapps.com/contactus

I like that it brings a social networking style "intranet" for our company. We can store shared files, have a nice company directory, and post fun updates to all. We are an international company and it is a great tool for keeping remote employees connected.

The search feature doesn't always pick up what I'm looking for, which can be frustrating.

Thank you very much for sharing your feedback! I'm glad that you are enjoying the social aspect of MangoApps, and find it a great tool to keep employees connected. I will be sure to pass on your feedback regarding search, but i'd love to urge you to reach out to our support team to understand if there is something more immediate that we can address or train on if needed. Thank you again! https://www.mangoapps.com/contactus

Easy to learn especially for beginners, it does the job and is a very good tool for team collaboration

The user interface mango looks a bit dated and navigation between the apps really needs to to improved

Hi Christton, thank you for reviewing MangoApps! We are glad to see that it fits well into your workflow and appreciate your feedback on where we can improve on our UI. Please feel free to reach out if you have specific suggestions- we always weigh customer feedback the most heavily. Thanks again!

MangoApps is highly customizable and easy to use, and can be adapted to a number of different contexts. I really liked the file module, and the multiple permission levels and easy to use privacy settings. I think in general file sharing capabilities are a big strength. I think it's also the best value on the market for this type of employee intranet/online collaboration platform, especially for smaller companies or for projects (I used it on a long-term, multi-partner project, for context).

The calendar management section of the platform is unfortunately nowhere near as effective as a Gcal or Outlook calendar. I also think the project management tools could use some improvement. Additionally, if you and your company do not have O365, or are looking to use file collaboration with clients who do not have Microsoft licenses, Mango does not support file collaboration in platform without the use of Microsoft online.

MangoApps are constantly evolving the product in response to user needs. We selected it following a thorough review of the market and it ticked all our boxes as a cross between a collaboration platform and organisational intranet. It offered significantly more functionality compared to competitors at the price point. Since becoming customers we have seen regular significant improvements in the product.

The release of some new features have on occasion had unexpected consequences for the setup of our intranet although we have always been able to resolve or workaround these.

Tim, thank you for taking the time to review MangoApps! We appreciate your feedback and satisfaction. I will be sure to pass your feedback along regarding updates/releases. Thanks again!

I like the look and feel, the ease for managing my projects and tasks, and sharing what we need with my colleagues

The app has evolved a lot, but still misses some features I would like to have when I am not at the office.

Itziar, thank you for taking the time to review MangoApps! We appreciate your feedback and satisfaction. I'm glad to see that you have stuck with us through our progress and evolution. If you have ideas or suggestions, we are all ears!

does what i need it to do for project management...has made our team more effective overall since the start

a better CRM would be nice...easier for sales to schedule follow up dates for leads, reminders, and just overall more functionality to ensure the sales follow up process happens and there are reminders...also there has been twice now when my notifications stopped working...unless im notified via email I cant keep track of everything people ask me in the system.

Jimena, I appreciate you taking the time to write a review for MangoApps. I'm glad to hear that it works well for your project management needs, and makes your teams more effective and efficient. I will pass along the feedback in regards to needing a more powerful CRM. Also please be sure to contact us if you have any issues that persist with notifications, I would like to make sure we have that resolved if not already. Thank you again! Cheers

User management, departments and roles have been best organized. The APIs are a big plus. We usually use skype for text communication but we've also considered mango apps chat as an alternative.

It should have a desktop application as well, like for macbook and windows.

Thank you for your review Kamran! I'm happy to hear that MangoApps is working well for your business and that the APIs make life easier. As you may already know, we do have desktop apps for Mac/PC that allows for communication and composing posts/updates, questions, polls and more into any team as needed. It is not the full experience of Mango like on web, but i'll be sure to pass your feedback along. Thanks again!

while using the system, remote and local users can be not just connected but sharing information, data, wikis, real-time communication, customer information and a lot more.

maybe it has too much that sometimes is difficult to understand or to reach every functionality

Juan, thank you for taking the time to review MangoApps! We are pleased to see that it is still a good fit for the workflow at WebFX. As you mentioned, we understand that the span of features may be confusing at times, we are working on improving and defining features to better address that. Thank you again!

I love how easy it is to navigate mango & simple to build pages. I like that I am not forced to use coding & can work with word & pasting. So many beneficial tools, this is an upgrade we had been waiting for!

I'm having some issues getting video recordings loaded in Mango for training purposes. There's only certain software that is compatible & I'm having some issues getting the compatible software to work as well.

Easy navigation, easy access, and allows the staff to stay connect on matters at all times.

Unable to set notifications for separate groups

Jessica, thank you for taking the time to review us! We appreciate your business, and are glad to see that MangoApps fits well into your work flow. Thank you again!

The improvement you get in communication between employees is great and results in far better proficiencies across your whole business. Document storage is great for international businesses, the ease of being able to transfer documents between countries securely is a big thing for me. It does encourage employee engagement which is what we really needed. Many of our people work remotely, so we needed something to combat the isolation.

1. The chats disappear. I am referring to the actual discussion here. You can have a history of chat and then suddenly it will all disappear never to return! I am talking about the small pop up boxes and not from internet explorer itself. 2. Support is a bit haphazard, I have received replies to one inquiry and then never received a reply to another. 3. Emails do not work. I notice once an email is used by one person the system will not allow you to use the same email for other users, even if the original user is no longer active. I assume this is a security feature, but very unpractical because employees often use the same email.

I like the chat that is built in. I also like how customizable the site can be. Multiple integrations with tools we already use.

The active directory integration alot of other cloud products have a tool we can install on server but this we have to open up a connection to public internet so that mangoapps can pull the sync data from the server

Hi Ryhlen, thank you so much for taking the time to review MangoApps! We're glad to see it fits well into your workflow and become the obvious choice over SharePoint. We look forward to serving you for many years to come!

Ability to organize files and create an intranet with links to specific documents and an ability to maintain organization. Lots of special features.

1. Ability to block users from deleting items that they upload 2. Support is among the lowest we have experienced. The chat room is rarely open. Responses to service requests often never come and it is at least 24 hours before a response is received. 3. The document approval process needs development.

Easy collaboration in the feeds. Teams, groups, and projects make it nice to only see what the things you're involved in and not everything going on in the company. I like the Intranet, we use it to share company information, employee accomplishments, and even the menu for the cafe downstairs.

When you want to view a task from the feeds it opens in a pop up view and it not useful because you don't see the comments, I always have to "copy link" then paste that into the browser. Trackers, the line number is static, so it you sort the numbers stay the same, so if someone reference a line you may not be looking at the same thing if you sorted, there needs to be an actual unique Id.

Jill, thank you for taking the time to leave us a review and provide feedback! I'm happy to hear you've been a customer for so long and I hope we can continue to earn your business for many years to come! I will be sure to pass along your feedback as well. Thank you again!

Ability to create individual projects within which you can have message feeds, tasks, wikis, file storage etc. Wikis (external to projects) are used by us as knowledge repositories as are file folders within the system. Everything is very easily searchable. Using the desktop app you have live chat functionality. E-mails - from external systems such as Outlook - can be sent directly to projects and appear in the feed.

Managing tasks within an individual project is easy but there's no easy way to track tasks across all projects. Tasks can be sorted by unassigned, not started, started, etc. but no overall "not yet finished" type sorting to capture all live tasks and a report can't be created from this view (only within projects). This just creates a bit more work. No Gantt chart capability.

Thank you for your review of MangoApps! We truly appreciate your feedback and are glad to have you as a customer. I've recorded your feedback and will be sure to pass it along to our product teams. Cheers!

We like the different features for collaboration and user engagement. Setting up new groups and projects is easy and staff are finding it very useful to collaborate on projects and assignments. Staff also use these features to interact with other employees on non-work related events (e.g. soccer clubs). Staff really enjoy the Recognition feature, allowing them to thank or congratulate fellow co-workers. The system is easy to use and fairly intuitive and more robust than other systems used in the past. We think Mango is great!

There are some limitations to certain functionalities, or other functions that are currently not available. However, the Support team is very open to hearing any and all suggestions. They help to try to find a work-around and if there isn't one, they put in request for possible inclusion in future updates. Mango Support is fabulous!

Rosa, thank you for your review of MangoApps! We truly appreciate your feedback and are glad to have you as a customer. It honors me to hear that you are pleased about our Support, and I urge you to keep the feedback and ideas coming! Cheers!

Easy to learn, and therefore faster adoption of software. It is intuitive, and accessible to everyone, not just tech people. General layout and user experience seems thought out. Also, everyone loves the levels & badges... go figure

Cons about the software include some customization issues that have recently been rolled out - templates for posts/wikis. With wikis, would be great to edit their ranking (hierarchy) after we publish. Sometimes we create the wiki, only to have to delete it later, because we thought of a different group or category that it should be under. Also, would like the ability to work on a draft by multiple people before publishing (right now we publish on a closed group, and then take turns editing it there). Would also like a better tagging system for photos and files with more controls built in.

Thank you for taking the time to review MangoApps! We appreciate your feedback and satisfaction. I will be sure to pass your feedback along. Cheers!

I use TinyTake for a versatile snipping tool that allows me to quickly and easily capture any region and place it where I need it, or into a file for later. The screen recording tool (up to 5 minutes per clip on my free use app) has been a tremendous boost for creating training and informational videos at work.

The touch-up tools for editing a screenshot are not strong. Maybe that's expected as this is FREE, and I can drop the snipped region into any program in seconds. But there are times I would like to do that work native in TinyTake, and since the option is there, I include that in my rating.

Thank you for your feedback Kevin! I'm glad to see that TinyTake has been a versatile tool that saves you time, that is exactly what we've set out to accomplish. I will also be sure to pass along your feedback regarding the touch-up and annotation tools. Thanks again!