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UserVoice

Build better products with intelligent product feedback

Table of Contents

UserVoice - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

UserVoice overview

What is UserVoice?

UserVoice is a product feedback management software dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Companies use UserVoice to make strategic product decisions and improve user engagement and retention while being efficient with their development resources.

Users can prioritize feature requests and build a data-driven product roadmap, as well as combine quantitative customer data with qualitative product feedback to make informed roadmap decisions. Strengthen the understanding of customer needs and better evaluate the potential impact of product features with the ability to segment product feedback. Compare potential features using traits like customer spend, NPS, or custom segmentation metrics, and keep planning and roadmap meetings focused on real data.

Analyze, compare, and test product ideas with UserVoice’s advanced analytics tools. Capture product feedback from users, customers, and internal teams. Identify trending feature ideas and understand the urgency and significance of product requests and see what’s gaining popularity and what’s no longer relevant. Turn large quantities of customer feedback into meaningful product insights.

Capture feedback from customers, no matter where they are by making it easy for users to share product feedback while capturing their input in a format that’s useful for the organization. UserVoice captures feedback through multiple channels and routes it back to a single, comprehensive database. Regardless of where feedback comes from, UserVoice aggregates it in a single centralized location in order to quickly find trends to drive roadmap decisions.

Key benefits of using UserVoice

Aggregate and analyze product feedback from thousands (or millions) without breaking a sweat.

Transform product feedback into intelligent data to drive product strategy.

Embed a UserVoice widget, or mobile SDK into the app for a comprehensive solution for anything users can throw at you.

Scale product feedback effortlessly. Stay on top of churn.

Starting price

Free

Alternatives

with better value for money

UserVoice’s user interface

Ease of use rating:

4.3

(70)

UserVoice pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(29)

5(38)

What do users say about UserVoice?

Users say UserVoice makes it easy to gather customer feedback, track feature requests, and prioritize ideas through voting and discussion. They find the platform improves communication and transparency between product teams and customers, helping them stay informed and engaged with ongoing developments.

Reviewers appreciate that it streamlines customer support interactions and offers useful widgets for client engagement. They report some limitations with account management, reporting, and advanced support metrics, but feel it provides valuable insights and helps clients feel heard in the product development process.

Who uses UserVoice?

Based on 70 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Education Management

Marketing and Advertising

Others

Use cases

Idea Management

Customer Experience

Customer Satisfaction

Knowledge Management

Customer Engagement

UserVoice's key features

Most critical features, based on insights from UserVoice users:

Feedback management

4.0

(1)

Negative feedback management

0.0

(0)

Knowledge base management

3.5

(2)

Collaboration tools

4.0

(1)

Survey/Poll management

4.0

(1)

Self service portal

5.0

(1)

All UserVoice features

Features rating:

3.8

(70)

Activity dashboard

(0)

Activity tracking

(0)

Activity/News feed

3.0

(1)

API

3.0

(1)

CRM

(0)

Customer segmentation

(0)

Customizable branding

(0)

Customizable fields

5.0

(1)

Dashboard

3.0

(1)

Data import/export

(0)

Data visualization

3.0

(1)

Discussions/Forums

(0)

Email management

5.0

(1)

Engagement tracking

(0)

Gantt/Timeline view

(0)

Idea management

(0)

Idea ranking

(0)

Ideation

3.5

(2)

Mind maps

(0)

Mobile access

(0)

Multi-Channel data collection

(0)

Polls/Voting

(0)

Prioritization

(0)

Product data management

(0)

Product roadmapping

(0)

Project management

(0)

Real-Time analytics

3.0

(1)

Requirements management

(0)

Status tracking

4.0

(1)

Surveys & feedback

3.0

(1)

Visual analytics

(0)

Widgets

5.0

(1)

Workflow management

(0)

UserVoice alternatives

UserVoice

4.3

(70)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.2

Features

3.8

Value for Money

3.8

Customer Support

4.1

Typeform

4.7

(938)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.2

Customer Support

4.4

Freshservice

4.5

(635)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Zoho Survey

4.6

(450)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.3

Customer Support

4.5

UserVoice pricing

Value for money rating:

3.8

(70)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about UserVoice price and value

Value for money rating:

3.8

(70)

To see what individual users think of UserVoice's price and value, check out the review snippets below.

“I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management.”

Ekaterina T.

Senior Product Owner

“When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.”

Ranvir R.

UserVoice support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Knowledge Base

Email/Help Desk

Training options

Videos

UserVoice FAQs

Q. What type of pricing plans does UserVoice offer?

UserVoice has the following pricing plans:
Free Trial: Available

These products have better value for money

Q. Who are the typical users of UserVoice?

UserVoice has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does UserVoice support?

UserVoice supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Q. Does UserVoice support mobile devices?

UserVoice supports the following devices:
Android, iPad, iPhone

Q. Does UserVoice offer an API?

Yes, UserVoice has an API available for use.

Q. What other apps does UserVoice integrate with?

UserVoice integrates with the following applications:
Microsoft Visual Studio, Tray.io, Jira, Zapier, Salesforce Sales Cloud, Fivetran, Stitch Labs, SurveyMonkey, Zendesk Suite

Q. What level of support does UserVoice offer?

UserVoice offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk