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Delighted
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer and employee experience platform
Table of Contents
Delighted - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Delighted overview
What is Delighted?
Delighted is an experience management platform designed to gather feedback from customers, employees, and products efficiently. It serves industries such as ecommerce, technology, startups, and nonprofits, supporting teams in areas such as customer experience, product development, marketing, and human resources.
It provides various survey templates, including Net Promoter Score, Customer Satisfaction Score, Customer Effort Score, Product Market Fit, Employee NPS, 5-star ratings, Smileys, and Thumbs ratings. Surveys can be distributed through channels such as email, web, links, iOS SDK, and embedded forms. Built-in dashboards and reporting tools allow for immediate analysis, with features for tagging and segmenting feedback to generate insights.
The platform includes AI-powered features to enhance feedback programs and does not require technical expertise for setup. Feedback can be routed to specific team members to support organizational efforts in improving experiences.
Key benefits of using Delighted
• Aside from NPS for measuring brand perception, Delighted supports the use of familiar Customer Satisfaction (CSAT), Customer Effort (CES), 5-star, Smileys and Thumbs surveys to gather responses conveniently and accurately.
• Key features include support for 37 languages, while built-in reporting and analytics capabilities promise to visualize customer sentiment trends over time, highlight issues of dissatisfaction, chart trend patterns and generally provide a holistic view of overall customer base and customer segments.
• Third-party integrations available for leading apps such as Shopify, Salesforce, Slack, Zendesk, Stripe, Office 365, Hubspot, Autopilot and MailChimp, with broader cross-app automations achieved via Zapier.
• The companion Delighted app for iOS provides remote access to Delighted accounts to view feedback updates from any location, displaying NPS / CSAT / CES & 5-star scores, plus live feedback updates.
Starting price
per month
Alternatives
with better value for money
Delighted’s user interface
Delighted pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about Delighted?
It allow patients to give us a feed back so that we can see how well we are doing and work on things that we need to correct within our practice.
Select to learn more
Who uses Delighted?
Based on 57 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Delighted's key features
Most critical features, based on insights from Delighted users:
All Delighted features
Features rating:
Delighted alternatives
Delighted
Starting from
17
Per month
UmfrageOnline
Starting from
No pricing info
Google Forms
Starting from
No pricing info
SurveyMonkey
Starting from
No pricing info
Delighted pricing
Pricing plans
Pricing details:
User opinions about Delighted price and value
Value for money rating:
To see what individual users think of Delighted's price and value, check out the review snippets below.
Isaac A.
CEO
Loretta B.
Customer Experience Manager
Delighted integrations (59)
Integrations rated by users
We looked at 57 user reviews to identify which products are mentioned as Delighted integrations and how users feel about them.
Integration rating: 5.0 (1)
Delighted support options
Typical customers
Platforms supported
Support options
Training options
Delighted FAQs
Delighted has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Delighted support?
Delighted supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish
Q. Does Delighted support mobile devices?
Delighted supports the following devices:
Android, iPad, iPhone
Q. Does Delighted offer an API?
Yes, Delighted has an API available for use.
Q. What level of support does Delighted offer?
Delighted offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base
