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SurveyMonkey
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online survey and feedback collection platform
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SurveyMonkey - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
SurveyMonkey overview
Based on 10388 verified user reviews
What is SurveyMonkey?
SurveyMonkey is a survey tool offering key features such as customizable questions, surveys and feedback collection, a survey builder, poll management, reporting and analytics, and data import/export, among others.
Who uses SurveyMonkey?
Reviews for SurveyMonkey come from a wide variety of industries, including education management (8% of reviewers), hospital & health care (5%), and marketing and advertising (5%). The most frequent use case for SurveyMonkey cited by reviewers is conducting surveys (75% of reviewers).
What do users say about SurveyMonkey pricing?
Reviewers appreciate the free plan for basic surveys and initial evaluation, and they value the freemium model for exploring features. However, some users report that limitations, steep price increases, and confusing pricing reduce SurveyMonkey’s value for money.
What are the most popular integrations for SurveyMonkey?
The SurveyMonkey integrations most frequently cited by reviewers are: Microsoft Excel (a spreadsheet product rated 4.8 out of 5 for its integration with SurveyMonkey), Mailchimp (an email marketing product, 4.8), and Google Forms (a survey product, 4.5).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Survey Creation
Data Collection
Response Tracking
Pricing
Email Distribution
Restrictive and costly pricing
SurveyMonkey’s user interface
SurveyMonkey pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.5
Ease of use
4.6
Customer support
4.3
Reviews sentiment
What do users say about SurveyMonkey?
SurveyMonkey is a survey tool offering key features such as customizable questions, surveys and feedback collection, a survey builder, poll management, reporting and analytics, and data import/export, among others.
Select to learn more
Who uses SurveyMonkey?
Based on 10,388 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
SurveyMonkey's key features
GetApp's analysis of 583 verified user reviews collected between July 2021 and January 2025 identifies SurveyMonkey's most critical features and summarizes user sentiment about those features.
Reviewers appreciate SurveyMonkey's Surveys & Feedback capabilities for their ease of managing published surveys and responses. They find it valuable for collecting feedback from various stakeholders, including donors, clients, and employees. Users report that it supports marketing analysis, event evaluations, and customer satisfaction surveys. They highlight the ability to create instant feedback forms post-sessions and presentations. They also mention the user-friendly interface and the importance of feedback for improving services and making informed decisions. Of the 145 SurveyMonkey users who gave detailed accounts of their use of Surveys & Feedback, 96% rated this feature as important or highly important.
See related user reviews
Dayna T.
Director of Marketing & Communications
Ganesh S.
Associate consultant
Reviewers indicate that SurveyMonkey's Survey Builder is intuitive and user-friendly, allowing for easy creation of surveys with minimal IT intervention. They appreciate the customizable templates and prepopulated question formats, which make the survey creation process quick and efficient. Users report that the builder supports various question types and response styles, making it adaptable to different survey needs. They also value the ability to create surveys from multiple devices and the flexibility to tailor surveys to specific goals and audiences. Of the 223 SurveyMonkey users who gave detailed accounts of their use of Survey Builder, 95% rated this feature as important or highly important.
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Alex N.
Systems Analysis
Giorgi C.
Visiting lecturer
Reviewers highlight SurveyMonkey's Survey/Poll Management capabilities for their comprehensive and efficient management of surveys and polls. They appreciate the automation capabilities, such as scheduling and setting end dates, and the ability to track engagement in real-time. Users find the integration with CRM systems and data analysis tools beneficial for seamless data import and export. They also value the user-friendly interface and the ability to customize surveys and polls to suit various research, feedback, and satisfaction needs. Of the 146 SurveyMonkey users who gave detailed accounts of their use of Survey/Poll Management, 95% rated this feature as important or highly important.
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Yolanda A.
Teacher
Javaid A.
IT Specialist
Reviewers value SurveyMonkey's Reporting/Analytics capabilities for providing robust insights and data visualization tools. They appreciate the real-time updates, customizable charts, and filters that help uncover hidden insights. Users report that the automated analytics, including charts, graphs, and statistical summaries, make data analysis straightforward. They find the ability to export reports in various formats, such as PDF and Excel, useful for sharing with stakeholders and making informed decisions based on survey results. Of the 238 SurveyMonkey users who gave detailed accounts of their use of Reporting/Analytics, 91% rated this feature as important or highly important.
See related user reviews
vandana m.
trainer
Andy R.
Lead consultant
Reviewers appreciate the Customizable Forms feature in SurveyMonkey for its flexibility and ease of use. They highlight the ability to customize the look and feel of surveys, including adding logos, changing colors, and editing URLs. Users find it valuable for tailoring surveys to specific groups or demographics, ensuring accurate and relevant data collection. They also mention the importance of customizable forms for maintaining a professional appearance and enhancing client communication. Of the 118 SurveyMonkey users who gave detailed accounts of their use of Customizable Forms, 91% rated this feature as important or highly important.
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Noel P.
CEO
Candy W.
Manager
Reviewers find SurveyMonkey's Data Import/Export capabilities essential for efficient data management. They appreciate the ability to import data from external sources, such as CRM systems, and export survey results in various formats, including Excel, CSV, and SPSS. Users report that this capability saves time and effort in data analysis and sharing. They also value the convenience of exporting data for further analysis and the flexibility to format data to fit specific needs. Of the 167 SurveyMonkey users who gave detailed accounts of their use of Data Import/Export, 86% rated this feature as important or highly important.
See related user reviews
Belinda F.
Researcher
Leila B.
Program Manager
All SurveyMonkey features
Features rating:
SurveyMonkey awards
SurveyMonkey alternatives
SurveyMonkey
Starting from
30
/user
Per month
UmfrageOnline
Starting from
No pricing info
Google Forms
Starting from
No pricing info
Jotform
Starting from
No pricing info
SurveyMonkey pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Custom response limits
- Real-time results and charts
- Export to CSV, XLS, PPT, PDF, SPSS
- Statistical significance
- Rule-based tagging
- Connect your workflow
- Zoom integration
- User management and reports
- Single sign-on (SSO)
- Centralized billing and GSA
- US, Canada, or EU data center
- Enhanced governance and security
User opinions about SurveyMonkey price and value
Value for money rating:
Of 140 reviews that provide robust commentary on SurveyMonkey's price and value, 55% mention it in a positive light.
Reviewers appreciate that SurveyMonkey offers a free plan with enough basic features to get started, making it accessible for individuals and small businesses on a budget. Some users say the free version is helpful for simple surveys and initial evaluation, and they value the ability to try out the platform before committing to a paid plan. They find the free trial and freemium model generous, allowing them to explore advanced features temporarily. Some reviewers feel the paid plans unlock valuable capabilities like advanced analytics, branding, data export, and customization, which are important for business use. Users think the pricing structure provides flexibility for growing organizations, and some indicate that the paid features are reasonably priced compared to competitors.
However, some reviewers find the free version too limited, citing restrictions on the number of questions, responses, and export options, which often forces them to upgrade. Users report that advanced features and adequate customization are locked behind higher-priced plans, and they feel the cost increases steeply for additional users or team plans. Some reviewers say the pricing and licensing structure is confusing, and they dislike auto-renewal policies and the lack of refunds. They indicate that other tools, like Google Forms, offer similar functionality for free or at a lower cost, making SurveyMonkey’s value for money less attractive for some use cases.
, and
To see what individual users think of SurveyMonkey's cost and value, check out the review excerpts below.
Eduardo R.
Student
SurveyMonkey integrations (285)
Integrations rated by users
We looked at 10,388 user reviews to identify which products are mentioned as SurveyMonkey integrations and how users feel about them.
Integration rating: 4.1 (8)
“Slack is our organizational messaging software, this integration was crucial to collect employee insights & 360 degree feedbacks.”
“Employee Polls for any number of issues related to their jobs, company events, team decisions etc.”
“The integration is through Zapier, so there could be extra cost. We didn't pursue long term.”
Shubham V.
Manager
Integration rating: 5.0 (7)
“Company communication is through Teams and engagement and communication is important on the platforms used. ”
“We can reach out to many different users here to reference the form and send results.”
“This integration allows us to create and send surveys directly from Microsoft Teams.”
Anja N.
Audit Supervisor
Integration rating: 4.4 (10)
“For one of the organizations I worked for the integration with Mailchimp was essential. From what I remember we would occasionally have a data transfer issue that would require a little bit of manual adjusting but other than that it worked great.”
“To be able to build our mailing lists out in as many touch points as possible”
Katie T.
Owner
Integration rating: 4.8 (10)
“Can take the data that's collected from SurveyMonkey and use Excel to create graphs and showcase the total data collected, especially if multiple surveys were done and you need to combine the various surveys into one. Microsoft Excel makes it easy.”
“Microsoft Excel is the original data analysis tool so it is extremely important that SurveyMonkey can integrate with it. I have used many date points from Excel to jumpstart a survey and it saved me a lot of time.”
Mary I.
Resident Services Manager
Integration rating: 4.5 (6)
“Google forms integration with survey monkey is important for a desired result and output as well for a better analyzation of the product/service.”
“Many a times, when we have the need of private surveys, we have to use Google Forms. ”
Priya H.
Transcriptionist/ Translator/ Subtitle/ Research
Integration rating: 4.8 (6)
“Great for working with a remote team and previewing surveys, getting others input etc”
Anonymous R.
Director
Integration rating: 4.3 (4)
“Our Management team uses it to query the sales team on a bunch of issues related to job experience and customer success”
Posh J.
US IT LEAD
Integration rating: 5.0 (4)
“We basically integrate Survey Monkey to roll out the surveys to a certain distro for our gmail users.”
Carissa M.
Technical Recruiter
Integration rating: 5.0 (1)
“SurveyMonkey integrates with HubSpot to seamlessly capture survey responses and automatically sync them with HubSpot CRM. This integration allows me to trigger actions like adding new contacts to my HubSpot database based on survey responses.”
Shameek V.
Director
Integration rating: 4.0 (1)
“Allowed me to keep our organization's dashboard up to date and in real-time.”
Esther O.
Business Planning Analyst
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
SurveyMonkey customer support
What do users say about SurveyMonkey customer support?
Customer support rating:
We analyzed 652 verified user reviews to identify positive and negative aspects of SurveyMonkey customer support.
Widely noted by reviewers, SurveyMonkey offers 24/7 customer support, which many found helpful for resolving complex survey setups.
A significant portion of users report that support is responsive and takes the necessary time to address and resolve their questions.
A number of users appreciate the knowledgeable assistance provided, especially when dealing with advanced features or integrations.
Certain users mention slow response times, difficulty reaching support, and limited help for basic plan subscribers.
Support options
Training options
To see what individual users say about SurveyMonkey's customer support, check out the review snippets below.
“Following this useful introduction, I recommended it's use in my company and management paid for the full paid version which has enabled the business to gain customer experience feedbacks, address potentially issues and analyse data to provide further support in ensuring customer service improvements!”
Michael O.
Conciliator
“SurveyMonkey offers a great experience for those who search for a tool that is able to generate an analysis from an opinion coming from your staff or an opinion coming from customers.”
Kevin V.
Reporting Specialist
“The detail that I do not like about SurveyMonkey is poor customer service, it takes approximately 48 hours to answer the customer's question and this is really annoying because the question is not answered immediately.”
Marielvis G.
Project Manager
SurveyMonkey FAQs
SurveyMonkey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is SurveyMonkey used for?
SurveyMonkey is a comprehensive online survey platform that empowers organizations and individuals to create, distribute and analyze surveys and forms for data collection and feedback gathering. It leverages artificial intelligence to streamline the survey design process and generate actionable insights from respondent data. The platform serves a diverse range of industries including technology, healthcare, professional services and consumer goods. It supports a variety of use cases such as employee engagement assessments, customer satisfaction measurement, market research, event feedback collection and registration management across marketing, customer experience, human resources and information technology functions. The platform features an extensive toolkit for survey creation including customizable templates, a library of prewritten questions, dynamic skip logic, multilingual support and a drag and drop design interface. Distribution options include email delivery, shareable web links, social media integration and scannable codes for in person engagement. Mobile responsive layouts and offline data collection ensure compatibility with a range of devices and environments. The platform also supports anonymous response collection, respondent tracking and personalized postsubmission redirects. Analytical and reporting functionality covers real-time result monitoring, export to spreadsheet and statistical analysis formats, custom report generation with visual charts and graphs, text analytics for open ended feedback, data segmentation tools and comparison against industry benchmarks. Artificial intelligence driven insight extraction highlights significant trends and themes within collected data. Security and compliance measures include data encryption, tools for General Data Protection Regulation alignment, Health Insurance Portability and Accountability Act compatibility, password protection for secure access and network address filtering for controlled survey distribution. Integration capabilities extend to external applications and business solutions including customer relationship management, communication and productivity platforms. Application programming interface support allows for bespoke integrations and embedding of survey modules within proprietary systems. Collaborative features facilitate shared survey development and centralized result review, with administrative controls for managing user roles and access permissions. Enterprise offerings include single sign on configuration and dedicated support resources to address scalable deployment requirements in large organizational environments.
Q. What are the benefits of using SurveyMonkey?
Q. What languages does SurveyMonkey support?
SurveyMonkey supports the following languages:
Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Portuguese, Russian, Spanish, Swedish, Turkish
Q. Does SurveyMonkey support mobile devices?
SurveyMonkey supports the following devices:
Android, iPad, iPhone
Q. Does SurveyMonkey offer an API?
No, SurveyMonkey does not have an API available.
Q. What level of support does SurveyMonkey offer?
SurveyMonkey offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support, 24/7 (Live rep)
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