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SurveySparrow Logo

Software for creating and managing feedback and surveys

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SurveySparrow - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: January 2026

SurveySparrow overview

What is SurveySparrow?

SurveySparrow revolutionizes the management of customer surveys, transforming feedback into valuable insights that enhance your brand's customer experience. Envision a platform where you seamlessly design, distribute, and analyze surveys, gathering in-depth feedback from every customer interaction across your digital touchpoints. Engage with your customers in real-time via their preferred communication channels, ensuring you capture the most genuine and actionable insights. The platform simplifies the entire survey lifecycle, from crafting precise questions to interpreting responses. By targeting specific segments and collecting highly contextual feedback, you gain significant insights that directly impact and improve your customer journey. SurveySparrow’s advanced analytics tools allow you to navigate through extensive data, identifying trends and sentiments that drive strategic decisions. Efficient and secure data access is essential. With SurveySparrow, every team member receives pertinent information tailored to their role, ensuring that insights are both actionable and relevant. This targeted approach empowers your organization to react swiftly and strategically to customer feedback, fostering continuous improvement. Connecting with a global audience is straightforward with our multi-lingual survey capabilities, providing surveys in over 130 languages. This inclusivity ensures that you can engage with customers worldwide, breaking down language barriers and enhancing your feedback collection efforts. Maintaining a consistent and professional brand presence is effortless with customizable surveys that mirror your brand’s identity. Each interaction builds customer loyalty and fortifies your brand image. Additionally, manage unsolicited feedback and reviews from multiple platforms in a single centralized location, streamlining your online reputation management. Quickly and effectively resolving customer complaints is vital for closing the feedback loop. SurveySparrow enables you to address customer concerns promptly, improving overall satisfaction and ensuring that all feedback is addressed. SurveySparrow integrates all these elements into a cohesive and comprehensive solution, enabling you to turn feedback into meaningful action. By simplifying survey management and generating actionable insights, SurveySparrow helps you elevate your customer experience, ensuring your brand excels in today’s competitive landscape. With SurveySparrow, you acquire the tools and insights needed to make informed decisions, drive continuous improvement, and achieve superior outcomes for your brand.

Who uses SurveySparrow?

Reviews for SurveySparrow come from a wide variety of industries, including Information Technology and Services (14% of reviewers), Computer Software (11%), and Marketing and Advertising (6%). The most frequent use case for SurveySparrow cited by reviewers is surveys (76% of reviewers).

What do users say about SurveySparrow pricing?

Some users say SurveySparrow offers competitive pricing and they appreciate its flexibility and affordability. Some reviewers find the free trial helpful, but others report advanced features require costly plans and the pricing model lacks transparency.

Starting price

Free
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Pros & Cons

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Surveys

Customer Support

Conditional Logic

Customization and Branding

SurveySparrow’s user interface

Ease of use rating:

SurveySparrow pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(5)
3-4(46)
5(70)

What do users say about SurveySparrow?

surveys are more objective, this helps to work effectively with each other and gives a complete picture about strengths and weaknesses.

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Who uses SurveySparrow?

Based on 121 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Computer Software
Management Consulting
Marketing and Advertising
Others

Use cases

Survey
Customer Experience
Form Builder
Market Research
Customer Engagement

SurveySparrow's key features

Most critical features, based on insights from SurveySparrow users:

Survey builder
Data import/export
Surveys & feedback
Data visualization
Survey/Poll management
Mobile survey

All SurveySparrow features

Features rating:

Multi-Channel data collection
Email marketing
Multiple question types
Dashboard
Chat/Messaging
Customizable questions
Statistical analysis
Customer experience management
NPS survey structure
Reporting & statistics
Skip logic
Reporting/Analytics
Customizable templates
Question branching
Data analysis tools
360 degree feedback
Template management
Third-Party integrations
Feedback management
Text analysis
Negative feedback management
Reminders
Pulse surveys
Multi-Channel distribution
Survey sample management
Customizable fields
Benchmarking
Anonymous feedback
Question library
Progress tracking
Ratings/Reviews
Rater selection
Process/Workflow automation
Phone-Based
Real-Time analytics
Real-Time data
Real-Time notifications
Real-Time reporting
Randomization
Personalization
Question piping
Workflow management
Widgets
Website integration
Visual analytics
URL customization
Trend analysis
Text fields
Templates
Tagging
Support audio/images/video
SSL security
Social media integration
SMS messaging
Skills assessment
Site intercept survey
Single sign on
Sentiment analysis
Self assessment
Segmentation
Search/Filter
Review monitoring
Response validation
Response quotas
Employee database
Email reminders
Email management
Electronic signature
Drag & drop
Data security
Customizable reports
Customizable forms
Customizable branding
Customer segmentation
Customer journey mapping
Customer history
Customer database
CSAT survey structure
Conditional logic
Complaint monitoring
CES survey structure
Automated scheduling
Autofill
API
Alerts/Notifications
Activity dashboard
Access controls/permissions
Performance review management
Performance metrics
Performance management
Paper-Based
Offline response collection
Offline access
NPS of employees
NPS of customers
Multiple user accounts
Multi-Language
Multi-Channel communication
Monitoring
Mobile access
Media monitoring
Mass texting
Knowledge management
Individual development plans
Forms creation & design
For healthcare
Event triggered actions
Engagement tracking
Employee profiles
Employee portal

SurveySparrow awards

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SurveySparrow pricing

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about SurveySparrow price and value

Value for money rating:

Of 23 reviews that provide robust commentary on SurveySparrow's price and value, 70% mention it in a positive light.

Some users say SurveySparrow offers a competitive price compared to other tools, and they appreciate the flexibility and affordability of the software. Some reviewers find the free trial period beneficial for testing the tool's capabilities. Users think the platform is versatile and complete, though they note that advanced features require higher-priced plans. Some reviewers feel the pricing is relatively inexpensive for the value provided, while others report that the cost can be high, especially for small businesses and startups. Some users report that the pricing model lacks transparency and suggest discounts for students or more customizable pricing options.

, and

To see what individual users think of SurveySparrow's cost and value, check out the review excerpts below.

“It equally provides a trial period, where you can test out the power of this tool.”
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Ngenge Y.

Telemarketer

“Besides, its price is amazingly affordable and the costumer service is extremely efficient.”
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Cristina G.

Asistente de Producción de Contenidos

“The cost for this plugin is quickly expensive and I must say, it's not suitable for most start-ups and individual businesses.”
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Romaric S.

Web designer

SurveySparrow integrations (21)

Integrations rated by users

We looked at 121 user reviews to identify which products are mentioned as SurveySparrow integrations and how users feel about them.

WordPress logo
WordPress

Integration rating: 4.5 (4)

Easily integrates with WordPress typically requires just the survey sparrow to be installed and connected. Does require any complex configurations.

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jason e.

internet marketer

Integration rating: 5.0 (3)

Mailchimp logo
Mailchimp

Integration rating: 5.0 (1)

Integration rating: 2.0 (1)

SurveySparrow customer support

What do users say about SurveySparrow customer support?

Customer support rating:

We analyzed 26 verified user reviews to identify positive and negative aspects of SurveySparrow customer support.

Widespread user sentiment highlights responsive, knowledgeable, and fast customer support from the SurveySparrow team.

A small group of reviewers mention inconsistent support quality, slow follow-ups, or difficulty getting help for specific issues.

Support options

Email/help desk
Chat
Knowledge base
Faqs/forum
24/7 (live rep)
Phone support

Training options

Live online
Videos
In person
Documentation
Webinars

To see what individual users say about SurveySparrow's customer support, check out the review snippets below.

“I appreciated the personal and responsive customer service I received from the Survey Sparrow team and we were able to make adjustments and customizations as needed.”

JW

Jennifer W.

Consultant

“Support service is extraordinary, they answered my questions in less than 2 min. ”

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Hugo S.

Senior Developer

“The customer support agents are unable to support legacy plans and its frustrating”

MJ

Monique J.

Market Research Analyst

SurveySparrow FAQs

Q. Who are the typical users of SurveySparrow?

SurveySparrow has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money


Q. What are the benefits of using SurveySparrow?

  • Comprehensive feedback collection: SurveySparrow allows you to effortlessly design, distribute, and analyze surveys, capturing detailed feedback from every customer interaction. This comprehensive approach ensures that you gather valuable insights from all digital touchpoints, enhancing your understanding of customer needs and preferences.
  • Real-time engagement: Engage with customers in real-time through their preferred communication channels, such as WhatsApp chatbots. This immediate interaction captures authentic feedback, enabling you to address customer concerns promptly and enhance their experience.
  • Targeted insights: By targeting specific segments and collecting highly contextual feedback, SurveySparrow provides significant insights that are directly applicable to improving your customer journey. This targeted approach ensures that your improvements are relevant and impactful.
  • Advanced analytics: SurveySparrow’s advanced analytics tools allow you to sift through extensive data, uncovering trends and sentiments that inform strategic decisions. This capability ensures that you can make data-driven decisions that drive your brand forward.
  • Secure data access: With secure and efficient data access, each team member receives the information they need based on their role. This targeted distribution of insights ensures that your organization can respond swiftly and strategically to customer feedback.
  • Global reach: SurveySparrow’s multi-lingual survey capabilities enable you to connect with a global audience, offering surveys in over 130 languages. This inclusivity ensures that you can gather feedback from customers worldwide, enhancing your global reach and understanding.
  • Consistent brand presence: Customizable surveys that reflect your brand’s identity help maintain a consistent and professional brand presence. Every interaction builds customer loyalty and strengthens your brand image.
  • Streamlined reputation management: Manage unsolicited feedback and reviews from multiple platforms in one centralized location. This streamlined approach simplifies your online reputation management, ensuring you stay on top of customer sentiments.
  • Effective complaint resolution: SurveySparrow enables quick and effective resolution of customer complaints, closing the feedback loop and enhancing overall satisfaction. Promptly addressing customer concerns ensures that all feedback is valued and acted upon.
  • Continuous improvement: By integrating these elements into a cohesive solution, SurveySparrow empowers you to turn feedback into meaningful action. This continuous improvement drives enhanced customer experience and ensures your brand remains competitive and customer-focused.


  • Q. What languages does SurveySparrow support?

    SurveySparrow supports the following languages:
    Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


    Q. Does SurveySparrow support mobile devices?

    SurveySparrow supports the following devices:
    Android, iPad, iPhone


    Q. Does SurveySparrow offer an API?

    No, SurveySparrow does not have an API available.


    Q. What level of support does SurveySparrow offer?

    SurveySparrow offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support

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