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SurveySparrow
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for creating and managing feedback and surveys
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SurveySparrow - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
SurveySparrow overview
What is SurveySparrow?
SurveySparrow revolutionizes the management of customer surveys, transforming feedback into valuable insights that enhance your brand's customer experience. Envision a platform where you seamlessly design, distribute, and analyze surveys, gathering in-depth feedback from every customer interaction across your digital touchpoints. Engage with your customers in real-time via their preferred communication channels, ensuring you capture the most genuine and actionable insights. The platform simplifies the entire survey lifecycle, from crafting precise questions to interpreting responses. By targeting specific segments and collecting highly contextual feedback, you gain significant insights that directly impact and improve your customer journey. SurveySparrow’s advanced analytics tools allow you to navigate through extensive data, identifying trends and sentiments that drive strategic decisions. Efficient and secure data access is essential. With SurveySparrow, every team member receives pertinent information tailored to their role, ensuring that insights are both actionable and relevant. This targeted approach empowers your organization to react swiftly and strategically to customer feedback, fostering continuous improvement. Connecting with a global audience is straightforward with our multi-lingual survey capabilities, providing surveys in over 130 languages. This inclusivity ensures that you can engage with customers worldwide, breaking down language barriers and enhancing your feedback collection efforts. Maintaining a consistent and professional brand presence is effortless with customizable surveys that mirror your brand’s identity. Each interaction builds customer loyalty and fortifies your brand image. Additionally, manage unsolicited feedback and reviews from multiple platforms in a single centralized location, streamlining your online reputation management. Quickly and effectively resolving customer complaints is vital for closing the feedback loop. SurveySparrow enables you to address customer concerns promptly, improving overall satisfaction and ensuring that all feedback is addressed. SurveySparrow integrates all these elements into a cohesive and comprehensive solution, enabling you to turn feedback into meaningful action. By simplifying survey management and generating actionable insights, SurveySparrow helps you elevate your customer experience, ensuring your brand excels in today’s competitive landscape. With SurveySparrow, you acquire the tools and insights needed to make informed decisions, drive continuous improvement, and achieve superior outcomes for your brand.
Who uses SurveySparrow?
Reviews for SurveySparrow come from a wide variety of industries, including Information Technology and Services (14% of reviewers), Computer Software (11%), and Marketing and Advertising (6%). The most frequent use case for SurveySparrow cited by reviewers is surveys (76% of reviewers).
What do users say about SurveySparrow pricing?
Some users say SurveySparrow offers competitive pricing and they appreciate its flexibility and affordability. Some reviewers find the free trial helpful, but others report advanced features require costly plans and the pricing model lacks transparency.
Starting price
Pros & Cons



Surveys
Customer Support
Conditional Logic
Customization and Branding
SurveySparrow’s user interface
SurveySparrow pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.5
Customer support
4.4
Reviews sentiment
What do users say about SurveySparrow?
surveys are more objective, this helps to work effectively with each other and gives a complete picture about strengths and weaknesses.
Select to learn more
Who uses SurveySparrow?
Based on 121 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
SurveySparrow's key features
Most critical features, based on insights from SurveySparrow users:
All SurveySparrow features
Features rating:
SurveySparrow awards
SurveySparrow alternatives
SurveySparrow pricing
Starting from
No pricing info
User opinions about SurveySparrow price and value
Value for money rating:
Of 23 reviews that provide robust commentary on SurveySparrow's price and value, 70% mention it in a positive light.
Some users say SurveySparrow offers a competitive price compared to other tools, and they appreciate the flexibility and affordability of the software. Some reviewers find the free trial period beneficial for testing the tool's capabilities. Users think the platform is versatile and complete, though they note that advanced features require higher-priced plans. Some reviewers feel the pricing is relatively inexpensive for the value provided, while others report that the cost can be high, especially for small businesses and startups. Some users report that the pricing model lacks transparency and suggest discounts for students or more customizable pricing options.
, and
To see what individual users think of SurveySparrow's cost and value, check out the review excerpts below.
SurveySparrow integrations (21)
Integrations rated by users
We looked at 121 user reviews to identify which products are mentioned as SurveySparrow integrations and how users feel about them.
Integration rating: 4.5 (4)
“Easily integrates with WordPress typically requires just the survey sparrow to be installed and connected. Does require any complex configurations.”

jason e.
internet marketer
Integration rating: 5.0 (3)
Integration rating: 5.0 (1)
Integration rating: 2.0 (1)
SurveySparrow customer support
What do users say about SurveySparrow customer support?
Customer support rating:
We analyzed 26 verified user reviews to identify positive and negative aspects of SurveySparrow customer support.
Widespread user sentiment highlights responsive, knowledgeable, and fast customer support from the SurveySparrow team.
A small group of reviewers mention inconsistent support quality, slow follow-ups, or difficulty getting help for specific issues.
Support options
Training options
To see what individual users say about SurveySparrow's customer support, check out the review snippets below.
“I appreciated the personal and responsive customer service I received from the Survey Sparrow team and we were able to make adjustments and customizations as needed.”
Jennifer W.
Consultant
“Support service is extraordinary, they answered my questions in less than 2 min. ”

Hugo S.
Senior Developer
“The customer support agents are unable to support legacy plans and its frustrating”
Monique J.
Market Research Analyst
SurveySparrow FAQs
SurveySparrow has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What are the benefits of using SurveySparrow?
Q. What languages does SurveySparrow support?
SurveySparrow supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does SurveySparrow support mobile devices?
SurveySparrow supports the following devices:
Android, iPad, iPhone
Q. Does SurveySparrow offer an API?
No, SurveySparrow does not have an API available.
Q. What level of support does SurveySparrow offer?
SurveySparrow offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support
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