Whatfix Reviews

Whatfix

Accelerate Product Adoption

4.67/5 (54 reviews)

Mitchell Walling

Whatfix has saved me, my company and my clients countless hours of frustration by providing easily accessible support

Used daily for 6-12 months
Reviewed 2017-12-18
Review Source: GetApp

We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides. Some other things that we appreciate about Whatfix- * Very easy to use - building new flows, alerts, popups... very user friendly * Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision) * The content created using whatfix saves hours of communication explaining our software * Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to * Content is automatically updated across all formats when changes are made * Whatfix is regularly creating new features for use and provides guidance on how to implement * Setup is quick and easy * The built in messaging system for support makes it easy to contact your success manager * SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing! We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software.

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Whatfix

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Anonymous

Incredible product. Phenomenal support.

Used daily for free trial
Reviewed 2017-06-19
Review Source: GetApp

What is there not to like! Within a few hours of downloading the trial, we were able to create several work-throughs to demo to our team. Customer Representatives have been and continue to be a huge factor in implementing and supporting those work-throughs for self-helps, pop-ups, and tasks. They have been insanely accessible and accommodating, regardless of how simple or technical our questions have been. They have fielded questions from every stakeholder in determining if this is product meets our strategy. They, along with the product, have impressed each of our department's heads who have had interaction. They are more than a support team, they feel very much like co-workers......and even friends. The above-mentioned features really stand out, however, one of the determining factors is the ability to export/embed the work-throughs as a slide show, PDF, or video. These will be instrumental for our training department, help center, analytics, QA, development and testing departments.

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Whatfix

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Anonymous

I am the Training and Content Development Manager for a Software Company and Whatfix made our Software easier to manage.

Used daily for 6-12 months
Reviewed 2017-04-24
Review Source: GetApp

What I like about Whatfix is the ease of use and can make a walk through in just a few minutes and out to the user to use. More complex integrations required me to contact Whatfix support (Sneha is the greatest!!!) and they have been able to guide me through any issues i have ran into.

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Whatfix

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Hal Rosner

Whatflow flows implementation in a special education web based product

Reviewed 2016-07-15
Review Source: GetApp

Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.

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Whatfix

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Anonymous

Whatfix is a great online learning tool powered by an extremely dedicated and service-oriented team!

Used daily for 1-2 years
Reviewed 2018-03-02
Review Source: GetApp

I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.. leaves us a bit in awe here in Western Europe. We are not used to such a good service anymore! Also, releases come in very short cycles. The product team is very open to suggestions by clients and tries to implement them very quickly.

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Whatfix

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Iziar Retegui

Help your customers understand your platform

Used daily for 6-12 months
Reviewed 2018-01-29
Review Source: GetApp

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer. Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them. On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.

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Whatfix

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Ben Cooke

WhatFix is hands down the best Field Enablement tool!

Used daily for 6-12 months
Reviewed 2018-08-28
Review Source: GetApp

Whatfix is definitely the simplest when it comes to creation and deployment of interactive walkthroughs. We got the solution to train and support our sales reps on Salesforce and it has been working like a breeze for us. The best part is its multi-formats that are instantly created along with the walkthroughs. I've previously tried out WalkMe for the walkthroughs, but I must say that Whatfix is unquestionably a better alternative. Better Product and Better Support. Shout out to WhatFix team for their awesome help and support!

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Whatfix

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Brett Allison

Excellent Product, Training and Onboarding

Used weekly for 1-2 years
Reviewed 2018-12-06
Review Source: GetApp

Whatfix is a great product for automating training of web based applications. The customer support and on boarding have been phenomenal. We use if for onboarding right now and plan to expand that into support uses as well as marketing and promotional use cases. I think the ability to easily export scenarios into Powerpoint and articles is very powerful.

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Whatfix

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Mohit jain

Reduced our support costs by 40%

Reviewed 2015-09-09
Review Source: GetApp

We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG, Healthcare and Services companies mostly in India and Europe. Cuztomise platform is a complete DIY platform which enables companies to swiftly make changes to workflow. We use to get a lot of calls from users in our support center asking help on making various modifications on platform. Even after having a complete FAQ and user manual, still users felt comfortable doing changes while on line with our support staff. We quickly realised that its very crucial for us to provide hand holding for our customers. Then we decided to try Whatfix . Whatfix not only allowed us to provide user handholding but instantly helped us generate lot of guides which can literally be created by anyone quickly. We have experienced 40% reduction in calls which means lot of savings on our support costs.- Easy to use, quickly create guides in various languages - Easily convert guides to PDF, videos in few clicks - Very easy to integrate

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Whatfix

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John Thomas

Easy user onboarding enabling application

Used daily for less than 6 months
Reviewed 2018-08-06
Review Source: GetApp

The application helps to guide your clients to navigate your online portal or website or to effectively use your web product. The application provides you with personalized customer service like at the start you will be given a support member to ask your queries to. It is an easy to use platform that brings about new updates on a regular base. If you check the price factor, you will find that the competitor applications that have the same features are priced even higher. It is very simple to implement your code be it java or HTML to the application. The application guides your clients about all the details of your product. Within a few clicks, you can convert the demos to videos or pdf. They provide guides in many languages and it is very easy to integrate the application to your product.

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Whatfix

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Anonymous

Whatfix is Great

Used daily for less than 6 months
Reviewed 2016-07-26
Review Source: GetApp

As a small startup company, Whatfix does a fabulous job with our user onboarding process . It's unique features, such as the self help tab and the task list, make it easy for to get users started and minimizes customer queries.It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb.

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Whatfix

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David Fogliatti

They will always respond and fix any issues quickly!

Used weekly for 1-2 years
Reviewed 2018-05-29
Review Source: GetApp

As a small startup, we first tried AppCues but ran into several issues with integration (we are a Single Page App) that we could not resolve and all communication was slow and only through email. We switched to WhatFix and now have an account manager we can reach at any time that has been able to resolve any issues quickly.

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Whatfix

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Olivia Stanger

Extremely helpful to us and to our customers!

Used daily for less than 6 months
Reviewed 2017-09-27
Review Source: GetApp

WhatFix continues to come out with new ways to use their product and also comes out with new features. Setting up the product and learning how to use it was a breeze. At first I was overwhelmed by having to create each step, but after the first flow, you really get the hang of it. Customer support is also great. They always answer with a timely response and I always get my question answered. I was having trouble with a few of the flows I created and I was able to get the help I needed.

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Whatfix

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Anonymous

Working with the WhatFix team is like being on a team together.

Used other for 6-12 months
Reviewed 2019-01-08
Review Source: GetApp

Working with the WhatFix team is like being on a team together. Although in different time zones, their team is passionately available to collaborate on integration ideas and answer questions at all times. The customer success team is second to none and set a standard for how to work with a customer.

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Whatfix

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Kevin Allen

Outstanding product... Incredible support.

Used weekly for 6-12 months
Reviewed 2018-09-27
Review Source: GetApp

The team member was phenomenal in helping us make the best use of Whatfix. The team member helped us maximize the functionality where we could, and we wouldn't have gotten our project off the ground without her and the application. Customer service A+!

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Whatfix

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Adam Shapiro

Simple but powerful, with outstanding support

Used daily for less than 6 months
Reviewed 2017-08-25
Review Source: GetApp

Continuing to develop features with ecommerce platforms in mind will the really beneficial for ours and I'm sure other organizations.The tool itself is excellent - it gives us the means to easily, effectively, and unobtrusively communicate to our users - but the excellent support from Whatfix in helping us make the most of the tool is unparalleled. They take the time to work with us on our own implementation, rather than some boiler-plate customer care that you've seen from other organizations.

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Whatfix

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Mark Springer

Easy to use on-boarding software with a genuinely caring team behind it.

Used daily for less than 6 months
Reviewed 2018-12-20
Review Source: GetApp

Extremely easy to use and set up, great analytics, effective tool for new members to any SAAS product. The level of customer service is unrivaled in this industry - can't say enough good things about the entire WhatFix organization.

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Whatfix

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Anonymous

Ideal solution for new user adoption

Used monthly for 6-12 months
Reviewed 2018-06-12
Review Source: GetApp

We set a goal to help our new users adopt our product more easily to ensure they would maximize their use of our platform’s extensive capabilities. WhatFix proved to be an invaluable tool. It streamlines the onboarding process for new users, and has helped veteran customers reinforce their knowledge of our platform’s fundamentals. New MarketSight users now have a much shorter learning curve thanks to WhatFix, which has improved customer satisfaction considerably. Throughout the process, we were extremely pleased with the customer service from the entire WhatFix team.

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Whatfix

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stijn blommerde

Whatfix works well for us

Reviewed 2016-05-12
Review Source: GetApp

Gen25 is a Salesforce partner. We build custom Salesforce environments for our clients. One of our clients needed a tool to train new employees in using Salesforce. After a review of several onboarding tools we suggested to use WhatFix. Right now we are implementing WhatFix in a Sandbox Salesforce Environment, building flows, segmenting flows for different user groups, etc. So far WhatFix has lived up to our expectations. It's easy to use and feedback is great. - Whatfix is intuitive: You don't need a computer science background to build flows; - Customer support responds almost instantly to questions; - Free online training sessions are included; - Integration with Salesforce works well; - Segmentation of flows to different user groups works well;

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Whatfix

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Jeff James

WhatFix helped us onboard thousands of customers to our new website and customer portal!

Used daily for less than 6 months
Reviewed 2017-08-03
Review Source: Capterra

The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions.

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Whatfix

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Tony Boroczk

Easy and helpful. That's Whatfix!

Used weekly for 6-12 months
Reviewed 2018-05-10
Review Source: GetApp

Workflows can be configured and launched quickly and easily. The Whatfix team is open to suggestions for improvements and really listen to their users. And Whatfix saves a ton of time by providing customized reports and dashboards in Google Analytics to track usage, drop off, etc.

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Whatfix

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Sandip Kumar Panda

WhatFix help guides - enhancing "self-service"

Reviewed 2015-12-21
Review Source: GetApp

Whatfix, helped to create interactive guides & ease "Self-Service" on-boarding experience for InstaSafe Secure access. Its intuitive interfaces have assisted speedy customer support resolution & simplified navigation. - Intuitive interface - awesome support - Super easy & quick integration

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Whatfix

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Anonymous

Easy to create flows and support team is helpful

Used weekly for 6-12 months
Reviewed 2018-01-29
Review Source: GetApp

Our success manager has helped us implement all the help guides we needed and checks in regularly. We are able to measure success of the flows, usage, and point users to other guidance while they are in the tool. This is very valuable and a time saver!

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Whatfix

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Kate Houser

Great product and amazing customer service and dedication to clients

Reviewed 2016-04-28
Review Source: GetApp

WhatFix has provided our company with an interactive tool to assist our internal sales reps with multi step processes within our Salesforce. It's created an easy to use, easy to navigate system that promotes action and ultimately saves our employees time having to learn new processes. The customer service and response time is extremely impressive. Working with my sales rep, Srihari and my Customer Success rep, Chirabrata has been a great experience. They're both extremely dedicated to their company and their work. I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product.

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Whatfix

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Elizabeth Schoenecker

Great tool and better support

Used daily for less than 6 months
Reviewed 2017-10-04
Review Source: GetApp

I love that I can continuously grow the help library we have for our customers simply without needing the help of my developers. No matter what new thing we release, I know people will understand how to use it now with Whatfix.

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Whatfix

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