Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.
We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing.
There was no scrambling to get it aligned or working correctly, nor did we have any negative comments about how it was interacting with our system, or irritation about seeing something new.
It is lack of analytical features. Some features is not easy to configure.
Some of the pop-ups were challenging to configure using their own templates. Sometimes meetings would get delayed.