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Top Rated CRM Software with Contact Database in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

A contact database centralizes customer information, tracks communication history, and allows for easy organization and retrieval of data. It facilitates effective relationship management, personalized interactions, and informed decision-making for sales and marketing efforts. Our reviewers in CRM software rated this feature as highly important.

10 Best CRM Software with Contact Database

Product
User rating
Starting price
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
HubSpot CRM logo
4.5
(4.4K)
20
per user/per month
Pipedrive logo
4.5
(3K)
19
per user/per month
Act! logo
3.9
(853)
30
per user/per month
Nutshell logo
4.4
(618)
13
per user/per month
Brevo logo
4.6
(3.4K)
9
usage based/per month
Nimble logo
4.4
(1.8K)
29.90
per user/per month
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
Dynamics 365 logo
4.4
(5.8K)
50
per user/per month
eWay-CRM logo
4.5
(819)
20
per user/per month

See other top CRM products with contact database

How we picked the 10 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the CRM software category. They also needed to have sufficient reviews about contact database, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for contact database, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 10 best products

Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(252)
3-4(3,152)
5(3,560)
Key Features
Contact Management4.4
Sales Pipeline Management4.4

User insights about the contact database feature

Reviewers appreciate Zoho CRM's contact database for its centralized storage, customization options, and integration with other Zoho modules. They find it easy to manage, segment, and access contact information. Users value the ability to track interactions, automate data collection, and use advanced search and filtering capabilities. They also mention the database's role in enhancing productivity and customer relationships.

See related user reviews

“Like contact management, contact database also a critical module in a CRM platform. We can import the contacts if we have a bulk data. There are options to filter your contacts alphabetically and many other parameters from your left panel”
BS

Balaji S.

Associate Manager - Program Management

“ the Contact Database in Zoho CRM is crucial because it helps businesses manage their relationships with customers and leads more effectively, leading to improved customer satisfaction, streamlined communication, and data-driven decision-making.”
EH

Eran H.

Senior Account Manager

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,964 verified reviews

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
HubSpot CRM logo
Reviews Sentiment
 
 
 
1-2(85)
3-4(1,629)
5(2,736)
Key Features
Contact Management4.5
Sales Pipeline Management4.5

User insights about the contact database feature

Reviewers appreciate HubSpot CRM's contact database for its ease of use, organization, and customization options. They find it simple to segment contacts, track interactions, and integrate with other tools. Users value the centralized storage of contact information, which supports targeted marketing and personalized communication. They also mention the ability to import and export contacts and the intuitive interface.
Verified reviewer profile picture

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“The contact database can be customized, and viewable, based on the roles that we have established within our organization, in addition to having security rules to ensure the valuable content that we have in marketing management”
Verified reviewer profile picture

Marianela F.

Water Treatment Consultant

“I love having all my contacts in one platform, and the ability to differentiate between new leads, cold leads and hot leads, and having existing clients on the same database which makes it easy for you to service existing clients”
RB

Richard B.

Sales Representative

Starting price
20per user /
per month
Pros and Cons based on 4,450 verified reviews
Verified reviewer profile picture

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details
Pipedrive logo
Reviews Sentiment
 
 
 
1-2(61)
3-4(1,026)
5(1,955)
Key Features
Contact Management4.4
Sales Pipeline Management4.5

User insights about the contact database feature

Reviewers highlight Pipedrive's contact database for its ease of use, organization, and customization options. They appreciate the ability to segment contacts, track interactions, and integrate with other tools. Users find it simple to import contacts, manage data, and access information on the go. They also value the intuitive interface and the database's role in improving sales processes and customer relationships.
Verified reviewer profile picture

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“Contact Manager plays a vital role in Pipedrive by overseeing the contact database, ensuring data integrity, facilitating efficient communication, and leveraging customer insights to drive successful sales outcomes”
Verified reviewer profile picture

Luis T.

Business Operative Assistent

“The contact database in Pipedrive is critical to efficient contact management. It provides a comprehensive view of each contact's interactions with the company. The database enables contact segmentation to enable personalized communication strategies. Optimize workflow through integration with other tools and systems. Collectively, this is critical to improving the sales process and maximizing revenue opportunities.”
Jf

Jose f.

Gerente administrativo

Starting price
19per user /
per month
Pros and Cons based on 3,042 verified reviews
Verified reviewer profile picture

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details
Act! logo
Reviews Sentiment
 
 
 
1-2(140)
3-4(349)
5(364)
Key Features
Contact Management4.4
Sales Pipeline Management4.0

User insights about the contact database feature

Reviewers appreciate Act!'s contact database for its comprehensive and easy-to-use capabilities. They report it is simple to find, add, and manage contacts, even with high volumes. Users value the ability to tailor fields, download and upload lists, and track interactions. They find it essential for daily business operations, organizing contacts, and facilitating follow-ups and sales tracking.
Verified reviewer profile picture

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“Every detail that you can imagine can be captured, saved, and retrieved for every contact you add to the database ... forever. I started using ACT in 1984. I currently have 5233 contact in my ACT Database.”
NE

Neil E.

Broker

“Referencing thousands of clients or individuals is quick and easy. They can be categorized into different groupings to help target different physical areas or different services we provide.”
Verified reviewer profile picture

Victor L.

Owner

Starting price
30per user /
per month
Pros and Cons based on 853 verified reviews
Verified reviewer profile picture

Extensive customization options

Robust contact management

Comprehensive CRM features

Efficient group organization

Effective client management

Frequent performance issues

Persistent technical issues

Unreliable syncing capabilities

Inconsistent software versions

Problematic software upgrades

See pros and cons details
Nutshell logo
Reviews Sentiment
 
 
 
1-2(14)
3-4(285)
5(319)
Key Features
Contact Management4.5
Sales Pipeline Management4.5

User insights about the contact database feature

Users report that Nutshell's contact database is easy to manage and maintain. They find it helpful for centralizing and organizing large numbers of contacts across various industries. Reviewers appreciate the ability to import contacts via Excel, customize fields, and track communication history. They also value the reminders for follow-ups and the ease of accessing and updating contact information.

See related user reviews

“My favorite aspect of this feature is that it recognizes double entries and alerts me, allowing me to merge information noted on both entries into one. This helps me keep my list accurate and updated.”
SC

Stacey C.

Account Manager

“Contact Management: Nutshell allows you to centralize and organize your customer and prospect data, making it easy to access important information about your contacts, such as their communication history, interactions, and preferences.”
PA

Pamela A.

Luxury Home Specialist

Starting price
13per user /
per month
Pros and Cons based on 618 verified reviews

Facilitates small business expansion

Effective sales pipeline management

Streamlined customer management

Inconsistent issue resolution

Subpar email management

See pros and cons details
Brevo logo
Reviews Sentiment
 
 
 
1-2(82)
3-4(881)
5(2,441)
Key Features
Contact Management4.5
Sales Pipeline Management --

User insights about the contact database feature

Reviewers appreciate Brevo's contact database for its simplicity, organization, and ease of use. They find it easy to upload, segment, and manage contacts. Users value the ability to filter and create lists, as well as the integration with other tools for importing contacts. They also mention the high storage capacity and the helpfulness of the database for targeted campaigns and contact management.
Verified reviewer profile picture

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“Brevo's contact database has a great interface, allowing me to see all my contacts in one list, or by segmentation. See where your contact came from is a real bonus feature.”
MW

Mark W.

Web Developer

“It offers a decent database for contacts and the best part of Sendinblue is that it allows you to store unlimited contacts.”
Verified reviewer profile picture

Manish S.

Growth Marketer

Starting price
9usage based /
per month
Pros and Cons based on 3,404 verified reviews
Verified reviewer profile picture

Comprehensive marketing tools

Effective email marketing

Support for small businesses

Efficient campaign creation

Slow performance issues

Restrictive email limits

Challenges with email sending

See pros and cons details
Nimble logo
Reviews Sentiment
 
 
 
1-2(43)
3-4(834)
5(990)
Key Features
Contact Management4.4
Sales Pipeline Management4.2

User insights about the contact database feature

Reviewers indicate Nimble's contact database is centralized, organized, and user-friendly. They appreciate its ability to store and manage contact details, social media profiles, and notes. Users find it easy to access, update, and segment contacts for targeted communication. They also value the integration with email and the high storage capacity, which helps in maintaining accurate and comprehensive client profiles.
Verified reviewer profile picture

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“In essence, the Contact Database in Nimble acts as a foundational tool that enhances organization, communication, and relationship management within the platform, contributing to more effective and personalized interactions with your contacts.”
Verified reviewer profile picture

Harnais M.

Digital marketing

“Nimble provides a centralized database for storing and organizing contacts, including their contact information, social media profiles, and more.”
DN

Debbie N.

Manager

Starting price
29.90per user /
per month
Pros and Cons based on 1,867 verified reviews
Verified reviewer profile picture

Efficient prospecting tools

Comprehensive customer tracking

Robust social media integration

Streamlined team organization

Effective client management

Frequent technical issues

Limited reporting features

Confusing and high pricing

Underdeveloped mobile app

Inefficient email management

See pros and cons details
Salesforce Sales Cloud logo
Reviews Sentiment
 
 
 
1-2(430)
3-4(7,985)
5(10,349)
Key Features
Contact Management4.5
Sales Pipeline Management4.5

User insights about the contact database feature

Reviewers highlight Salesforce Sales Cloud's contact database for its robustness and ease of use. They appreciate the centralized storage of contact information, which facilitates efficient communication and personalized interactions. Users value the ability to segment contacts, track interactions, and integrate with other tools. They also mention the database's scalability and advanced search and filtering options.

See related user reviews

“Contact Database allows for a smooth transition and interaction between all teams. For example when territories are reassigned it is simple and very easy for the new relationship manager to continue the conversation with the client. Also, allow the business to track the number of touchpoints made with a given client from the initial contact to the point of conversion”
LJ

Loria J.

Freelance-Small Business

“The contact database is set up very well to capture and categorize contacts, link to customers, capture information, etc... The process is intuitive and it's easy to find contacts after the fact, and understand their connection to others in the database. ”
AJ

Adam J.

Business Solutions Manager

Starting price
25per user /
per month
Pros and Cons based on 18,764 verified reviews

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Dynamics 365 logo
Reviews Sentiment
 
 
 
1-2(127)
3-4(2,644)
5(3,038)
Key Features
Contact Management4.4
Sales Pipeline Management4.4

User insights about the contact database feature

Reviewers highlight Dynamics 365's contact database for its centralized repository, customization options, and integration with Microsoft tools. They appreciate the ability to segment contacts, track interactions, and analyze customer behavior. Users find it user-friendly, secure, and efficient for managing large volumes of contact data. They also value the collaboration features and the insights provided by the database.

See related user reviews

“The Contact Database in Dynamics 365 centralizes customer information, enhancing CRM capabilities for better customer relationship management and targeted marketing efforts.”
MA

Mohammed A.

Strategy Advisor

“ Dynamics 365's Contact Database offers centralized information management, customization options, seamless integration with Microsoft tools, robust data analysis capabilities, and a focus on security and compliance.”
DT

Dolores T.

Teacher

Starting price
50per user /
per month
Pros and Cons based on 5,809 verified reviews

Comprehensive sales management

Effective customer relationship management

Enhanced team collaboration

Efficient task management

Seamless Microsoft integration

Slow performance speed

Disruptive software updates

Steep learning curve

High costs and complexity

See pros and cons details
eWay-CRM logo
Reviews Sentiment
 
 
 
1-2(14)
3-4(344)
5(461)
Key Features
Contact Management4.5
Sales Pipeline Management4.2

User insights about the contact database feature

Reviewers appreciate eWay-CRM's contact database for its seamless integration with Outlook and ease of use. They find it effective for managing and organizing contacts, tracking interactions, and sharing information within the team. Users value the ability to customize fields, filter contacts, and access the database on mobile devices. They also mention the importance of this feature for their relationship-based business operations.

See related user reviews

“The Contact Database is a fundamental feature in "eWay-CRM" as it allows businesses to manage and organize their customer data effectively. With this feature, users can store and access customer information, track interactions, and analyze customer behavior, helping to improve customer satisfaction and retention.”
JL

John L.

Student

“collecting all contacts in one place and then filtering and exporting them for further work”
MS

Michaela S.

Sales support specialist

Starting price
20per user /
per month
Pros and Cons based on 819 verified reviews

Responsive customer support

Efficient sales tracking

Reliable technical support

Slow loading times

Frequent bug issues

See pros and cons details

Other Top Rated CRM Software with Contact Database in 2026

Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications.

Read more about Zoho CRM

Users also considered
Daylite for Mac logo

Daylite for Mac

All-in-One Business App for Service-Based Firms.

visit website
Stop wasting time using multiple apps. Daylite unifies CRM, new client opportunities, projects, tasks, notes, and email into one app designed for Apple users so you can focus more on clients and less on admin.

Read more about Daylite for Mac

Users also considered
Bigin by Zoho CRM logo

Bigin by Zoho CRM

Category Leaders

Pipeline-centric CRM system for small businesses

visit website
Bigin is a pipeline-centric CRM that helps small businesses move away from spreadsheets and get started with a CRM system for their business easily.

Read more about Bigin by Zoho CRM

Users also considered
NetSuite logo

NetSuite

AI-powered cloud-based business management suite

visit website
NetSuite’s CRM software is the only cloud solution that delivers a real-time 360-degree view of your customers. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle—from lead to opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support.

Read more about NetSuite

Users also considered
InfoFlo logo

InfoFlo

HIPAA compaliant case management software

visit website
Easy-To-Use CRM with contact, email, calendar, document & task management + QuickBooks, Outlook and a Google Sync. $99 + Free Upgrades

Read more about InfoFlo

Users also considered
HoneyBook logo

HoneyBook

Client management for freelancers & SMBs

visit website
Every CRM tool you need to manage clients, proposals, contracts, invoices, payments, and more.

Get started with a 7 day free trial today.

Read more about HoneyBook

Users also considered
Claritysoft CRM logo

Claritysoft CRM

User-friendly customer relationship management software

visit website
Claritysoft CRM is a customer relationship management software with which SMBs & large enterprises can manage contacts, accounts & sales leads efficiently

Read more about Claritysoft CRM

Users also considered
Clio logo

Clio

Cloud-based legal practice management tool for law firms.

visit website
Clio is a comprehensive legal practice management software that helps law firms streamline their operations. The platform offers case management, client intake, document automation, and legal accounting features, all integrated into one system. With built-in AI capabilities through Clio Duo, legal professionals can efficiently summarize documents and access matter details while maintaining client communication through a dedicated portal.

Read more about Clio

Users also considered
JobNimbus logo

JobNimbus

Be more professional, profitable, efficient, and organized.

visit website
JobNimbus is a contractor software platform that customizes to your business and grows with it. With full visibility of all your jobs and their stages, our platform makes it simple to control your workflow. You can manage your processes and keep every aspect of your business running!

Read more about JobNimbus

Users also considered
Copper logo

Copper

The CRM designed for Google Workspace

visit website
Designed for businesses using Google Workspace (formerly G Suite), Copper keeps business relationships in one place, automates repetitive tasks, and helps you stay organized with projects and deadlines. Get started in minutes!

Read more about Copper

Users also considered
Apptivo logo

Apptivo

CRM solution for managing customer accounts

visit website
Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
Creatio CRM logo

Creatio CRM

New era CRM to manage all customer and operational workflows

visit website
Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core.

Read more about Creatio CRM

Users also considered
Mailchimp logo

Email and SMS marketing automation platform

Mailchimp is an email and SMS marketing platform that combines artificial intelligence with marketing automation capabilities. The platform features a drag-and-drop builder, content creation tools, and audience management functions to help businesses design and distribute marketing campaigns across multiple channels.

Read more about Mailchimp

Users also considered
Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud offers complete contact, lead and opportunity management, along with marketing automation, social collaboration, and more.

Read more about Salesforce Sales Cloud

Users also considered
ClickUp logo

Productivity platform for marketing agencies

ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

Read more about ClickUp

Users also considered
HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is the perfect free sales tool for your small business. Say goodbye to manual tasks and confusing features. Say hello to HubSpot CRM.

Read more about HubSpot CRM

Users also considered
Brevo logo

Automation, marketing & transactional email, and SMS service

Brevo is a CRM and email marketing solution that helps businesses run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. Teams can trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs.

Read more about Brevo

Users also considered
Dynamics 365 logo

ERP and CRM applications from Microsoft

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Read more about Dynamics 365

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
Airtable logo

AI-Powered, No-Code App Building Platform

Airtable is the AI-powered app platform that unifies data, maximizes collaboration, and powers smarter workflows — no code required.

Read more about Airtable

Users also considered
ActiveCampaign logo

AI-first marketing platform

ActiveCampaign is the AI-first marketing platform built to transform how marketers, agencies, and entrepreneurs work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp.

Read more about ActiveCampaign

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a web-based help desk solution with a built-in CRM functionality and AI features. It manages support tickets from channels like email, VoIP, live chat, and social media. Its CRM platform supports task automation, data organization, and integration with 200+ tools.

Read more about LiveAgent

Users also considered
Constant Contact logo

Streamlines marketing to grow loyal audiences

Constant Contact is a digital and email marketing platform that provides tools for creating, sending, and tracking email campaigns. The platform offers customizable email templates, AI writing assistance, and automation features to help businesses reach audience. Additionally, it includes social media marketing capabilities, SMS marketing, and multi-account solutions for organizations managing multiple locations or teams.

Read more about Constant Contact

Users also considered
Nimble logo

Contact management & social relationship solution

Nimble combines CRM with social media monitoring and insights to help you smartly engage with your contacts.

Read more about Nimble

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered

Key features for CRM software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Contact Management: Reviewers highlight the ability to centralize and customize contact information, track interactions, and segment contacts for targeted campaigns, improving customer engagement and strategic planning. 93% of reviewers rated this feature as important or highly important.
  • Sales Pipeline Management: Users appreciate the visual representation and customizable stages of the sales pipeline, enabling clear tracking, forecasting, and management of deals from initial contact to closing. 90% of reviewers rated this feature as important or highly important.
  • Lead Management: Reviewers value features like lead scoring, automated follow-ups, and comprehensive tracking, which help prioritize high-potential leads and improve conversion rates. 90% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users note the importance of customizable dashboards and real-time insights for tracking performance metrics, making informed decisions, and optimizing sales and marketing strategies. 87% of reviewers rated this feature as important or highly important.
  • Lead Capture: Reviewers emphasize the efficiency of capturing leads from various sources, automating follow-up activities, and ensuring no potential opportunity is missed. 86% of reviewers rated this feature as important or highly important.
  • Task Management: Users appreciate the ability to organize, prioritize, and track tasks, assign responsibilities, and set reminders, enhancing productivity and ensuring timely completion of activities. 85% of reviewers rated this feature as important or highly important.