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Reservations Software with Booking Notes (2026)

Last updated: February 2026

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Why are booking notes important for reservations software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Booking notes enhance communication by recording guest preferences, special requests, and important information, ensuring personalized service and smooth operations. This allows staff to provide a more tailored and efficient guest experience. Of the 238 reviewers who rated booking notes, 77% rated this feature as important or highly important.

Key features of reservations software based on insights from 3935 verified reviews

Online Booking: Users value 24/7 access, instant confirmations, and the ability to manage reservations on multiple platforms, enhancing customer convenience and business efficiency. 96% of reviewers rated this feature as important or highly important.
Booking Management: Reviewers highlight customizable features, automated notifications, real-time updates, and ease of managing bookings and guest information, which streamline operations. 96% of reviewers rated this feature as important or highly important.
Calendar Management: Reviewers appreciate avoiding double bookings, real-time updates, easy viewing of availability, and integration with other platforms for efficient scheduling. 95% of reviewers rated this feature as important or highly important.
Customer Support: Users commend responsive, knowledgeable teams available through multiple channels, providing prompt assistance and detailed solutions, enhancing user experience. 90% of reviewers rated this feature as important or highly important.
Mobile Access: Users find mobile features crucial for managing reservations on the go, appreciating apps that offer booking, payment, and real-time updates, though some seek improved functionality. 89% of reviewers rated this feature as important or highly important.
Payment Processing: Reviewers mention secure, diverse payment options, integration with third-party providers, and automated features for deposits and refunds, simplifying financial transactions. 89% of reviewers rated this feature as important or highly important.