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Cloudbeds   

57
PMS, Booking & Channel Management for Independent Properties
Cloudbeds' commission-free booking engine is available for your website and on Facebook. Match your website’s look and feel and manage simple or complex rates. Read more about Cloudbeds
PMS, Booking & Channel Management for Independent Properties
Cloudbeds' commission-free booking engine is available for your website and on Facebook. Match your website’s look and feel and manage simple or complex rates. Read more about Cloudbeds

OpenHotel   

17
Cloud-based hotel property management software
OpenHotel is a cloud-based hotel property management software (PMS) tailored for use by small to medium-sized accommodation owners. It provides an integrated solution for PMS, channel management, CRS, and yield management, as well as built-in payment processing, group booking, and more… Read more about OpenHotel
Cloud-based hotel property management software
OpenHotel is a cloud-based hotel property management software (PMS) tailored for use by small to medium-sized accommodation owners. It provides an integrated solution for PMS, channel management, CRS, and yield management, as well as built-in payment processing, group booking, and more… Read more about OpenHotel

The Flybook   

45
Web-based booking software for activity and tour businesses
The Flybook is a cloud-based booking, reservations and marketing solution for activity and tour companies, adventure parks, ziplines, and equipment rental providers requiring online reservation software with smart ticketing, lodging booking, calendar-based scheduling, POS, smartwaivers and reporting… Read more about The Flybook
Web-based booking software for activity and tour businesses
The Flybook is a cloud-based booking, reservations and marketing solution for activity and tour companies, adventure parks, ziplines, and equipment rental providers requiring online reservation software with smart ticketing, lodging booking, calendar-based scheduling, POS, smartwaivers and reporting… Read more about The Flybook

roomMaster   

47
Cloud or on-premise hotel property management
Direct, commission-free bookings from your hotel website. User friendly, dynamic booking engine that sizes to the device for easy use on a PC, tablet or mobile. Read more about roomMaster
Cloud or on-premise hotel property management
Direct, commission-free bookings from your hotel website. User friendly, dynamic booking engine that sizes to the device for easy use on a PC, tablet or mobile. Read more about roomMaster

Schedulista   

21
Mobile-friendly online scheduling software
Schedulista is the easiest way for small businesses to accept and schedule appointments online. Clients book directly via web, Facebook, email or SMS. Read more about Schedulista
Mobile-friendly online scheduling software
Schedulista is the easiest way for small businesses to accept and schedule appointments online. Clients book directly via web, Facebook, email or SMS. Read more about Schedulista

Serviceform   

0
Website integrated online booking, donation and lead forms
Serviceform is an online booking, donation, and lead form builder for service business of all types or size, installing into any website with integration for third-party CMS and publishing platforms to facilitate the acceptance of online bookings, payment processing and managing staff availability… Read more about Serviceform
Website integrated online booking, donation and lead forms
Serviceform is an online booking, donation, and lead form builder for service business of all types or size, installing into any website with integration for third-party CMS and publishing platforms to facilitate the acceptance of online bookings, payment processing and managing staff availability… Read more about Serviceform

Launch27  

195
Online booking engine for service providers & their clients
Launch27 is an online booking engine which enables Maid Services to manage client appointments, pricing, payments, and more, in real time. Read more about Launch27
Online booking engine for service providers & their clients
Launch27 is an online booking engine which enables Maid Services to manage client appointments, pricing, payments, and more, in real time. Read more about Launch27

Tix  

138
Cloud-based online ticketing system
Tix is a cloud-based ticketing and integrated box office solution for producers, venues, casinos, museums, and trade shows . Read more about Tix
Cloud-based online ticketing system
Tix is a cloud-based ticketing and integrated box office solution for producers, venues, casinos, museums, and trade shows . Read more about Tix

Lodgify  

219
Vacation Rental Software with a Website Builder
Manage all your reservations from one place. Keep track of your bookings. Receive and manage all inquiries in one inbox. Read more about Lodgify
Vacation Rental Software with a Website Builder
Manage all your reservations from one place. Keep track of your bookings. Receive and manage all inquiries in one inbox. Read more about Lodgify

MyVR  

39
Short-term rental management software for PMs and owners
MyVR is a vacation rental management solution for property owners, managers and businesses, which offers users marketing and website creation tools. Read more about MyVR
Short-term rental management software for PMs and owners
MyVR is a vacation rental management solution for property owners, managers and businesses, which offers users marketing and website creation tools. Read more about MyVR

TicketSpice  

30
Online ticketing and reservation system
TicketSpice is an online event management, reservation and ticketing system with a mobile ticket scanning app. Read more about TicketSpice
Online ticketing and reservation system
TicketSpice is an online event management, reservation and ticketing system with a mobile ticket scanning app. Read more about TicketSpice

Reservio  

22
Online booking & appointment scheduling software
Online booking & appointment scheduling software. Read more about Reservio

Setmore  

222
Online scheduling software for small businesses
Setmore is an online scheduling application that help SMBs manage appointments and schedules for customers and staff. Read more about Setmore
Online scheduling software for small businesses
Setmore is an online scheduling application that help SMBs manage appointments and schedules for customers and staff. Read more about Setmore

Skedda  

115
Online booking and scheduling for venues
Skedda has been designed for space-style scheduling and bookings. Manage online bookings, payments and scheduling of space in one place. Read more about Skedda
Online booking and scheduling for venues
Skedda has been designed for space-style scheduling and bookings. Manage online bookings, payments and scheduling of space in one place. Read more about Skedda

ReservationKey  

67
Reservation management for the lodging industry
ReservationKey is feature rich yet the most cost effective solution for the industry. Our users include, Hotels, Motels, Resorts, Property Management, B&Bs and more. 30-day free trial, free set-up, free customization, with all the features found in competing systems, but at a much lower price. Read more about ReservationKey
Reservation management for the lodging industry
ReservationKey is feature rich yet the most cost effective solution for the industry. Our users include, Hotels, Motels, Resorts, Property Management, B&Bs and more. 30-day free trial, free set-up, free customization, with all the features found in competing systems, but at a much lower price. Read more about ReservationKey

ReServe Event Management  

66
Web-based event management solution for caterers
ReServe Interactive Event Management is a web-based solution designed for caterers and event planners to automate event booking and event related operations. Read more about ReServe Event Management
Web-based event management solution for caterers
ReServe Interactive Event Management is a web-based solution designed for caterers and event planners to automate event booking and event related operations. Read more about ReServe Event Management

SeatAdvisor Box Office  

44
Cloud-based box office printing & ticketing solution
SeatAdvisor Box Office is a cloud-based box office ticketing solution for events, venues, casinos, museums, and trade shows & exhibitions, among others. Read more about SeatAdvisor Box Office
Cloud-based box office printing & ticketing solution
SeatAdvisor Box Office is a cloud-based box office ticketing solution for events, venues, casinos, museums, and trade shows & exhibitions, among others. Read more about SeatAdvisor Box Office
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Reservation & Online Booking Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Reservation & Online Booking apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
70
70
Reviews 19/20
Integrations 17/20
Mobile 0/20
Functionality 20/20
Security 14/20
69
69
Reviews 15/20
Integrations 18/20
Mobile 19/20
Functionality 17/20
Security -/20
67
67
Reviews 10/20
Integrations 13/20
Mobile 17/20
Functionality 15/20
Security 12/20
66
66
Reviews 14/20
Integrations 17/20
Mobile 5/20
Functionality 14/20
Security 16/20
65
65
Reviews 12/20
Integrations 6/20
Mobile 18/20
Functionality 14/20
Security 15/20
64
64
Reviews 13/20
Integrations 4/20
Mobile 18/20
Functionality 17/20
Security 12/20
64
64
Reviews 13/20
Integrations 12/20
Mobile 18/20
Functionality 14/20
Security 7/20
64
64
Reviews 13/20
Integrations 18/20
Mobile 17/20
Functionality 16/20
Security -/20
63
63
Reviews 17/20
Integrations 20/20
Mobile 0/20
Functionality 17/20
Security 9/20
63
63
Reviews 13/20
Integrations 10/20
Mobile 18/20
Functionality 13/20
Security 9/20
59
59
Reviews 13/20
Integrations 14/20
Mobile 17/20
Functionality 15/20
Security -/20
56
56
Reviews 13/20
Integrations 11/20
Mobile 16/20
Functionality 16/20
Security -/20
53
53
Reviews 5/20
Integrations 17/20
Mobile 19/20
Functionality 12/20
Security -/20
49
49
Reviews 15/20
Integrations 9/20
Mobile 8/20
Functionality 17/20
Security -/20
48
48
Reviews 13/20
Integrations 5/20
Mobile 14/20
Functionality 16/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.