We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.
The need for an additional license so that an administrator can access the software while agents are using it is frustrating.
Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.