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Comm100

Omnichannel customer engagement for any business

Table of Contents

Is this product right for your business?

Find out with a

Comm100 - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

Comm100 overview

What is Comm100?

Comm100 is an omnichannel customer engagement platform available as both a cloud-based SaaS solution and an on-premises deployment, designed for small to enterprise-level organizations across education, financial services, government, healthcare, e-commerce, and telecommunications. The platform consolidates live chat, AI-powered chatbots, ticketing, email management, and social media messaging into a single agent console, allowing support and sales teams to manage all customer interactions without switching between tools.

Core functionality includes co-browsing, video and audio chat, a knowledge base, proactive chat invitations, visitor monitoring, canned responses, and automated routing. AI capabilities extend to natural language processing for intent detection, smart routing to direct conversations to the appropriate agent or bot, automated responses, and bot-to-agent handoff for complex queries. These features work across all supported channels, enabling consistent handling of customer interactions at scale.

Reporting and analytics dashboards surface interaction data and agent performance metrics to support operational decision-making. CRM and third-party tool integrations connect the platform to existing business workflows. The on-premises deployment option addresses data security and regulatory compliance requirements common in government, healthcare, and financial services environments, making Comm100 applicable across compliance-sensitive industries as well as standard commercial operations.

Starting price

31per user /
per month

Alternatives

with better value for money

Pros & Cons

Chat

Customization Options

Integrations

Customer Support

Pop-up Notifications

Chat History

Do you work for Comm100? Manage this product listing

Comm100’s user interface

Ease of use rating:

4.7

(108)

Comm100 review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(26)

5(80)

What do users say about Comm100?

Reviewers indicate Comm100 is easy to set up and use, with an intuitive interface that helps them manage chats, monitor agents, and access detailed reports. They say it supports efficient customer communication, offers real-time data, and allows for chat transfers, canned responses, and supervisor monitoring, though some mention occasional glitches and limited chat recall options.

Users report that Comm100 improves customer support by enabling quick, professional interactions and centralized communication. They feel customization options are generally good, letting them adjust settings and appearance, but some want more themes and flexibility for both agent and customer views.

Select to learn more

Who uses Comm100?

Based on 108 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Banking

Electrical/Electronic Manufacturing

Internet

Computer Software

Others

Use cases

Live Chat

Customer Service

Chatbot

Customer Support

Conversational AI Platform

Comm100's key features

Most critical features, based on insights from Comm100 users:

Chat/Messaging

5.0

(1)

Mobile access

4.3

(3)

Transcripts/Chat history

4.5

(2)

Canned responses

3.0

(1)

File sharing

3.0

(3)

Autoresponders

2.0

(1)

Multi-Channel communication

(0)

Support ticket management

4.5

(2)

All Comm100 features

Features rating:

4.5

(108)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

(0)

AI copilot

(0)

AI/Machine learning

3.0

(1)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Assignment management

(0)

Augmented analytics

(0)

Automated responses

(0)

Automated routing

(0)

Autoresponders

2.0

(1)

Calendar management

(0)

Canned responses

3.0

(1)

Chatbot

5.0

(1)

Chat/Messaging

5.0

(1)

Chat Transcript

(0)

Client portal

(0)

Code-free development

5.0

(1)

Collaboration tools

(0)

Commenting/Notes

(0)

Communication management

(0)

Configurable workflow

(0)

Contact management

(0)

Contextual guidance

(0)

Conversation intelligence

(0)

CRM

(0)

Customer communication

(0)

Customer database

4.0

(1)

Customer experience management

(0)

Customer history

(0)

Customer portal

(0)

Customer segmentation

(0)

Customer Service Analytics

(0)

Customer support

(0)

Customer surveys

(0)

Customizable branding

4.5

(2)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

(0)

Dashboard

(0)

Data import/export

(0)

Data security

(0)

Drag & drop

(0)

Electronic signature

(0)

Email management

4.0

(1)

Employee activity monitoring

(0)

Event triggered actions

(0)

Feedback management

(0)

File sharing

3.0

(3)

File transfer

(0)

For higher education

(0)

For sales/marketing

(0)

Generative ai

(0)

Geotargeting

(0)

Inbox management

(0)

Intent recognition

(0)

Interaction tracking

(0)

Key performance indicators

(0)

Knowledge base management

(0)

Language detection

(0)

Lead capture

(0)

Lead qualification

(0)

Live chat

5.0

(1)

Meeting management

(0)

@mentions

(0)

Mobile access

4.3

(3)

Mobile app

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Channel management

(0)

Multi-Language

(0)

Multiple data sources

(0)

Natural language processing

4.0

(1)

Natural language search

(0)

Offline form

4.0

(1)

Performance metrics

(0)

Prioritization

(0)

Proactive chat

2.0

(1)

Progress tracking

(0)

Query suggestions

(0)

Queue management

(0)

Real-Time analytics

(0)

Real-time consumer-facing chat

5.0

(6)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Real-Time updates

(0)

Remote access/control

(0)

Remote support

(0)

Reporting/Analytics

(0)

Reporting & statistics

(0)

Role-Based permissions

(0)

Screen sharing

(0)

Search/Filter

(0)

Self service portal

(0)

Sentiment analysis

(0)

Service level agreement (sla) management

(0)

Single sign on

(0)

Social media integration

(0)

SSL security

(0)

Student management

(0)

Support ticket management

4.5

(2)

Surveys & feedback

(0)

Tagging

(0)

Task automation

(0)

Task management

(0)

Third-Party integrations

(0)

Transcripts/Chat history

4.5

(2)

Transfers/Routing

(0)

Two-Way audio & video

(0)

Video chat

(0)

Video conferencing

(0)

Video support

(0)

Visual analytics

(0)

Website integration

(0)

Widgets

(0)

Workflow automation

(0)

Workflow management

(0)

Comm100 alternatives

Comm100

4.7

(108)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.4

Customer Support

4.6

LiveAgent

4.7

(1.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

Text

4.7

(32)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.4

Customer Support

4.7

Tidio

4.7

(590)

learn more

Starting from

24.17

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Comm100 pricing

Value for money rating:

4.4

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Live Chat Startup

/user

Per month

Features included:

Full widget customization
Multi-language chat
Canned messages
1 chat campaign
Basic reporting
Real-time visitor and agent monitoring
Pre-chat survey
Auto-proactive chat
Offiline message form
Transfer chats to agents
Set agent's maximum simultaneous chats
Ban visitors
Push page
Visitor rating

Live Chat Plus

/user

Per month

Features included:

Remove "Powered by Comm100"
Everything in Live Chat Startup
Chat routing
Audio-video chat
Chat wrap-ups
Unlimited campaigns
Advanced reporting
Role management
Custom fields
Pre-chat survey (with custom fields)
Post-chat survey (with custom fields)

Live Chat Ultra

No pricing info

Features included:

Everything in Live Chat Plus
Advanced chat routing
Screen sharing
Agent shift management
Dynamic chat campaigns
Custom reporting
Rule-based chat distribution
Agent/visitor single sign-on
Custom variables
Custom CSS for visitor side windows
On-premise deployment
Named customer success manager
Conversion

AI Agent

No pricing info

Features included:

Supports 12 channels (Live Chat, Comm100 Messenger, Instagram, Zendesk Chat, Facebook Messenger, X, WhatsApp, LINE, Telegram, SMS, WeChat, Securing Messenging)
Context-aware conversations
Guided workflows
Seamless escalation
Learns from unanswered queries