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elevio Logo

Self-service support & customer education platform

Table of Contents

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elevio - 2026 Pricing, Features, Reviews & Alternatives

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elevio overview

What is elevio?

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial

Key benefits of using elevio

  • Create Self-Service Support Content: Help customers help themselves. Your knowledge base can be easily created, imported, and managed with our in-built content management tools.

  • Deliver help, 24/7: Our widget can be seamlessly added to your website. Providing help on-demand to your customers, in the page they need it.

  • Measure the impact: Dive into reports and see how your customers are engaging with your knowledge base.

  • Improve customer success: Using our in-depth insights, we help you to constantly provide more efficient and effective help to your customers over time.

  • Bring all your services together: elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer education to the next level.
  • Starting price

    99flat rate /
    per month

    Alternatives

    with better value for money

    elevio’s user interface

    Ease of use rating:

    elevio reviews

    Overall rating

    4.6

    /5

    30

    Positive reviews

    97

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.81/10
    Rating distribution

    5

    4

    3

    2

    1

    20

    9

    1

    0

    0

    Pros
    “Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.”
    Tv

    Tony v.

    Support Hero

    “Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.”
    CT

    Claire T.

    Support Manager

    “The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.”
    EM

    Ebona M.

    CSM

    Cons
    “All of this makes it difficult to keep track of multiple integrations at once.”

    Verified reviewer

    Anonymity request

    “For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.”
    GH

    Greg H.

    Technical Writer

    “HTML view concatenates all lines into one long line, making it more difficult to edit.”
    RD

    Randy D.

    Senior Product Trainer and Technical Writer

    Who uses elevio?

    Based on 30 verified user reviews.

    Company size

    Small Businesses

    Enterprises

    Midsize Businesses

    Top industries

    Computer Software
    Internet
    E-Learning
    Education Management
    Others

    Use cases

    Help Desk
    Live Chat
    Content Management
    Customer Service
    Help Desk Software for Schools

    elevio's key features

    Most critical features, based on insights from elevio users:

    Alerts/Escalation
    Document storage
    API
    Content management
    Support ticket management

    All elevio features

    Features rating:

    Multi-Channel communication
    Knowledge base management
    Real-Time chat
    Customizable branding
    Access controls/permissions
    Multi-Channel data collection
    WYSIWYG editor
    Multi-Language
    Negative feedback management
    Offline form
    Onboarding
    Performance metrics
    Predictive analytics
    Proactive chat
    Workflow management
    Real-time consumer-facing chat
    Reporting & statistics
    Reporting/Analytics
    Widgets
    Search/Filter
    Self service portal
    Sentiment analysis
    SEO management
    Service level agreement (sla) management
    Single sign on
    SSL security
    Survey/Poll management
    Surveys & feedback
    Tagging
    Text analysis
    Text editing
    Third-Party integrations
    Transfers/Routing
    Usage tracking/analytics
    Version control
    Video support
    Live chat
    Content publishing options
    Content library
    Content creation
    Configurable workflow
    Communication management
    Collaboration tools
    Churn management
    Chat/Messaging
    Catalog management
    Canned responses
    Audio file management
    Approval process control
    Activity tracking
    Activity dashboard
    Account Management
    Account alerts
    Knowledge management
    Interaction tracking
    Image editing
    Full text search
    Feedback management
    Engagement tracking
    Electronic forms
    Decision support
    Data import/export
    Dashboard
    Customizable templates
    Customizable forms
    Customer segmentation
    Customer management
    Customer history
    Customer engagement

    elevio alternatives

    elevio logo

    Starting from

    99

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    TeamSupport logo
    visit website

    Starting from

    45

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    LiveChat logo
    visit website

    Starting from

    24

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    Birdeye logo
    visit website

    Starting from

    Empty state illustration for "No pricing info"

    No pricing info

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support

    elevio pricing

    Value for money rating:

    Pricing plans

    Pricing details:

    Free plan
    Free trial
    Subscription

    Starter

    99

    Per month

    Features included:

    • 3 Team Members
    • Basic Modules and Basic Hosted KB
    • Unlimited Articles
    • Visualizer Point & Click Tool

    Regular

    149

    Per month

    Features included:

    • 5 Team Members
    • Advanced Modules
    • Advanced Modules and Customized Hosted KB
    • Article Interlinking & Permissions
    • Help Desk Integrations
    • Unlimited Articles
    • Visualizer Point & Click Tool

    Premium

    299

    Per month

    Features included:

    • 10 Team Members
    • Advanced Modules
    • Article Auto-Syncing
    • Article Interlinking & Permissions
    • Help Desk Integrations
    • Priority Support and Customized Hosted KB
    • Serve Multi-Lingual Content
    • Unlimited Articles
    • Visualizer Point & Click Tool

    Elevio + Dixa

    Empty state illustration for "No pricing info"

    No pricing info

    Features included:

    • Free Platform Set-up to Find the Optimal Fit for Your Business
    • Natively-Built Platform Unifying Interactions Across All Channels
    • Personalize Interactions
    • Scale Profitably With Seasonal Agent Packages to Meet Demands
    • Use Customer History and Context to Match Customers With the Right Agent

    User opinions about elevio price and value

    Value for money rating:

    To see what individual users think of elevio's price and value, check out the review snippets below.

    “Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.”
    Tv

    Tony v.

    Support Hero

    “Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.”
    CT

    Claire T.

    Support Manager

    elevio integrations (27)

    Integrations rated by users

    We looked at 30 user reviews to identify which products are mentioned as elevio integrations and how users feel about them.

    WordPress logo
    WordPress

    Integration rating: 4.0 (1)

    elevio support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Videos
    Live Online
    Documentation

    elevio FAQs

    Q. What type of pricing plans does elevio offer?

    elevio has the following pricing plans:
    Starting from: $99.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)

    These products have better value for money


    Q. Who are the typical users of elevio?

    elevio has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does elevio support?

    elevio supports the following languages:
    Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


    Q. Does elevio offer an API?

    Yes, elevio has an API available for use.


    Q. What other apps does elevio integrate with?

    elevio integrates with the following applications:
    Groove, UserVoice, Zendesk QA, Chatlio , Zapier, HelpDocs, Teamwork Desk, Drift, WordPress, Freshdesk, Help Scout, Freshchat, Slack, Chatra, LiveChat, Olark, Groove, Kustomer, Dixa, Statuspage, Intercom, Zendesk Suite


    Q. What level of support does elevio offer?

    elevio offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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