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PhoneBurner
4.8
(161)

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Power dialer & outbound sales acceleration software for SMBs

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(33)

PhoneBurner Features

Features Summary

Functionality

4.6

/5

161

Total features

129

17 categories

PhoneBurner features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Scheduling
Archiving & Retention
Auto-Dialer

Common features of Sales Tracking software

Access Controls/Permissions
Activity Dashboard
Activity/News Feed
Alerts/Notifications
Appointment Scheduling
Assignment Management
Calendar Management
Call Logging

Price starts from

149

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

161

Price starts from

149

/user

Per month

visit website

Total Features

129

Unique features

  • Sales Onboarding & Training

  • Deal Management

  • For Sales Teams/Organizations

  • List Management

Functionality

4.3

/5

3.1K

Price starts from

49

/user

Per month

visit website

Total Features

179

Features in Common

64

Unique features

  • Geotargeting

  • Discussions / Forums

  • Incident Management

  • Problem Management

Functionality

4.5

/5

1.7K

Price starts from

0

visit website

Total Features

143

Features in Common

54

Unique features

  • Churn Management

  • Multi-Channel Management

  • Multi-Channel Data Collection

  • Sentiment Analysis

Common PhoneBurner comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Up-to-date technology, it transformed the way we used to work in the past

Reviewed 3 months ago
Pros

You can customize this software easily, it is intuitive (even for non IT users), the cloud platform is reliable, we had no trouble with the implementation - you only need an user and you're ready to start working with it -, every action logs automatically, you can create on the fly as many tags/folders/searches/call lists as you need. Before, we were using an old ATS that would require months to adapt to our needs, and only the vendor was able to customize the software. So I feel that now we have a great tool for outbound activities, I recommend it!

Cons

The reporting is very good, but could have more visual aids. And it would be great to have integrations like Indeed, Monster, Facebook, etc, for recruitment purposes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Outstanding CRM for Generating More Calls, Emails, and Voicemails

Reviewed 2 years ago

Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.

Pros

Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it!

Cons

It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Essential for reaching large groups

Reviewed 3 years ago

Overall, PhoneBurner beats any alternatives I have tried in todays market given the rules of auto dialing. While it can never be compared to old fashioned predictive dialers, it DEFINITELY holds the #1 spot today.

Pros

The ability to load large lists and dial those down immediately, without manual processes, is the best part of the application. Another great feature is the newer list loading tool, which allows you to create a new folder for the contacts on the fly, making organized call campaigns really easy to start.

Cons

Limitations on sort options are a pain to work around, but workable. It would also be helpful to have more integrations like an easy ServiceNow integration.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Power Dialing and Contact Management with SUPERB customer support.

Reviewed a year ago

PhoneBurner is a dramatic improvement over our previous system and the streamlined workflow were a very pleasant surprise, but the biggest surprise has been the cheerful and competent support staff. I would recommend this product to anyone in my position.

Pros

The power dialer streamlined our workflow and increased productivity dramatically. Setting it up was very easy with the help from the PhoneBurner support team. As my needs evolved and I became more and more familiar with the software, I became more and more interested in tweaking it to suit my desired workflow and results. The support team not only helped me ably, they were always cheerful and pleasant to deal with.

Cons

It's not as feature-rich as the giant CRMs but that is easily offset by the dramatic difference in price.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Product with Great Support

Reviewed 7 years ago

They have an excellent trial program which has no time limitations only limitation a total minutes used. So if you sign up for a trial and don't get to it, it doesn't expire on you for the first 30 days it continues until you've used your minutes. Their business practice is true SUBSCRIPTION -- Sign-up monthly, continue month-to-month. No expensive upfront implementation cost, no long-term contract....

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Wow what a GREAT review. Thank you for taking the time to post it. We appreciate you working with us and look forward to helping you grow your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Must have tool for sales team productivity and growth!

Reviewed 5 years ago
Pros

Ease of implementation, and fast adoption for my B2B inside sales team. Seamless plug in with Salesforce (SFDC) and no technical support was needed to get it up and running. Ability to pre-record multiple voicemails and set call dispositions that automatically sync to SFDC is a huge time saver for my sales team, allowing them to spend more time on outreach. Any questions are immediately responded to by their amazing support team. Easily manage user base.

Cons

There a little room for improvement on report around time based reporting for larger scale businesses that utilize the platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dramatically improves my outbound calling.

Reviewed 5 years ago

Force multiplier! Calling and record keeping is very much faster.

Pros

PhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.

Cons

It's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PhoneBurner Rocks!

Reviewed 3 years ago

Outstanding - say no more.

Pros

I make 4x the amount of average calls using PhoneBurner and the software makes me incredibly efficient by leaving voicemail and email at the same time with one click.

Cons

No cons - it’s very user friendly and works really well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Make my life easier

Reviewed 3 years ago

Very good, not give them and excellent since there is always room for improvements

Pros

Easy to use, reliable and with a lot of features.

Cons

Reporting, need to be able to customize the reports for the users. (Example, divide the phones per zone)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I use the system to make sales calls and REPURPOSE the system to keep track of my sales reps too.

Reviewed 4 years ago

Ease of use / more efficient use of my time / helps me toward my goal of #1 sales rep.

Pros

Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign.

Cons

1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Managing Partner

Reviewed 4 years ago

Great tool to track sales call process

Pros

Easy to use Simple Reporting is easy to understand

Cons

Live Listing or whispering function would be great if had Sometimes it takes forever for the recordings to populate

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PhoneBurner Great Help in Lead Management and Generating Sales Opportunities

Reviewed 2 years ago

It has been great using PhoneBurner as it has helped at going through thousands of potential customers really effectively and efficiently, and filter based on a host of variables. Sometimes there is a needle in a haystack, and it helps us find it.

Pros

Easy management of contacts and leads based on a broad range of variables, and efficiently keep in contact with them and filter down to the real sales opportunities.

Cons

I really can't think of any obvious negative things. If I want to be picky, it will sometimes glitch when preparing to begin a dial session - call the number in the system, and then the screen does not go to the first lead's name - stays blank. Just stop and restart the session, and no problem. Loss of 30 seconds is all.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I can't be happier with PhoneBurner and their entire team!

Reviewed 2 years ago

Phenomenal!

Pros

Easy to use, customer service, adapts to our needs.

Cons

I would love for it to have more reporting options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Compress your sales call time and make more contacts

Reviewed 4 years ago

Helps me to be more efficient and effective with sales call campaigns. I make more calls in far less time. Ultimately I get to more qualified prospects than without this power tool.

Pros

Enables me to easily dial through a sales prospecting campaign and move quickly through voicemails with a one-click drop of my best prerecorded voicemail message. Can make a lot more calls and stay fresh for the few where you do live connect for a true business dialogue. Easy set up and lots of flexibility with phone scripts, voicemail messages, email follow up.

Cons

Wished it integrated with ZOHO CRM. Takes some effort to figure out how to upload Excel CSV files to properly configure in Phoneburner.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Love this software, it is a Game Changer for My Team

Reviewed 6 years ago

Imagine hiring a Virtual Assistant who can actually perfectly multi-task, something humans think they can, but can't. Phone Burner is so awesome, I'd give it 10/5 if I could, or 100/10. It has far exceeded my expectations for ease of use, comprehensive features, really cool things I discover every day that have me go WOW. It can send emails, leave voice drops, dial numbers, text you reminders, and...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

You made our day Mark! Not often a CPA that likes to make 100¿s of calls a day compliments us. We appreciate your praise and will continue to do our best to earn it. Thank you very much.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent

Reviewed 4 years ago
Pros

Very customizable software and always ready to help customer service especially few members who are always very helpful.

Cons

none, everything is good. Just waiting for inbound calling capacity built in to PhoneBurner system.

Vendor response

Thanks so much for the kind words Kumar! It's been a pleasure working with you and your team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PhoneBurner

Reviewed 3 years ago

Its a great way to keep track of my contacts. I like that it tells me if a client has opened my PhoneBurner email.

Pros

Easy to use! The tutorials are great! They continue to make upgrade to improve the site!

Cons

Very few issues. Once in awhile I will get disconnect due to a gliche.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easiest Dialer on the Market

Reviewed 10 months ago

I used it for insurance leads. Its really nice. Using it for internet leads is great.

Pros

Emails, Email drops, Voicemail Drops and texting capability. You can document every call plus a date and time stamp. Its an amazing system

Cons

It is a one line dialer. If you need to call out really fast from large lists it will take much longer to get through them. When you set up custom fields it applies to every campaign and no campaign is every the same

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Why I love PhoneBurner

Reviewed 2 years ago

Overall it is great

Pros

It burns through calls very quickly, and the email and voicemail feature is a huge time saver.

Cons

The calendar would be awesome if it had a couple more features. For instance the ability to delete tasks as they are completed or to be able to check them off without removing them completely. My Google calendar has meetings set that are reoccurring, but when I tried to check it off for the day it deleted it completely.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Elite Customer Care and beyond User-friendly

Reviewed 6 years ago

I own a lead-gen startup and manage a team of remote sales reps. My background is in phone sales and call-center management so I've used and researched many dialers. Phoneburner blows everything out of the water for the price and simplicity. I'm excited for new features to come - it's been essential to my first 4 months of growth! Customer service is unreal - crazy friendly, speedy responses. I'm...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PhoneBurner - A GREAT personal performance enhancer!

Reviewed 4 years ago
Pros

I can make phone contacts much more quickly while dispatching personal emails, voice mails, and videos effectively and efficiently to enhance my communications results with great time management. The training support was excellent!

Cons

It took me some to get set-up and become familiar with the use of PhoneBurner but as I used it, I was able to really do so much is such little time expended.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Game Changer

Reviewed 2 years ago

It has allowed me relax and let phone burner do the heavy lifting of keeping track of all the metrics. It tracks The Who what and when all I have to do is focus on giving my best when I get a live caller.

Pros

Reach more prospects in minutes. I have even begun using it between appointments to run more leads

Cons

It works. I see no cons to working with a tool that saves me time and makes me money.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software.

Reviewed 5 years ago

Simple to use, sales staff and management love it. As we grow we will continue to give a license to each sales rep!

Pros

Our sales team has gotten so much more productive! The love the fact you can upload a contact list and send emails and leave voicemails so easy!

Cons

It's not free. There are no con's, we tried the free trail and our entire team has embraced the system within a few weeks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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CRM - as your business partner

Reviewed 6 years ago

The experience has been positive.It does everything we need it to do.

Pros

Shotgunning out leads first come first serve, And the ability to auto email and voicemail a client along with tracking the experience. No contract

Cons

Up until a month ago, there was no individual billing but that has been rectified.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Productivity Tool!!

Reviewed a year ago

Very good.

Pros

Power Dialer - Calling prospects seldom results in actually talking to a person. Consequently, I'm leaving voice mails which is very time-consuming. PhoneBurner allows me to use voice mail as another channel to get our message to people that would benefit from our solutions within key targets. I can touch 60-80 prospects an hour by leaving a prerecorded message, dropping an email, documenting the call in my CRM, and dialing the next contact with one button. It allows me to set up several buttons for the various situations I encounter.

Cons

Some fields don't populate in the integration to HubSpot.