PhoneBurner Features

PhoneBurner

Power dialer & outbound sales acceleration software for SMBs

4.83/5 (128 reviews)

PhoneBurner Feature Summary

  • Create custom tags for your contacts
  • Track contact history, email engagement and more
  • Record your calls
  • Important leads into our/your CRM
  • Included CRM + Salesforce and other integrations, API
  • Create detailed custom reports on the fly or via email
  • Instantly send personalized emails
  • Use your own email server or ours
  • Real-time alerts of email opens, attachment views & more
  • Access real time reports to measure agent performance
  • Call tracking, reporting & analtyics
  • Advanced lead search and filtering
  • Instantly leaves a pre-recorded voicemails
  • View call & session statistics
  • For outbound call centers
  • Simple import tool included
  • Power dial up to 80 contacts per hour
  • Create custom disposition sets
  • Create unlimited custom fields to fit your sales processes
  • Intelligently and automatically distribute leads
  • Categorize and tag contacts for seamless lead management
  • Effortlessly schedule follow-ups right from the dialer
  • Organize and manage contact details and history

PhoneBurner Features In Depth

Power Dialing

PhoneBurner eliminates drudgery and repetitive tasks for sales agents and other call center personnel. By doing away with manual dialing, agents are able to reach up to 80 contacts per hour. PhoneBurner’s power dialer feature gives agents complete control over the entire call experience.

To use PhoneBurner’s dialing feature, just pick up your phone and dial into the app. It will call the contacts that you select and leave pre-recorded voicemails. You’ll be able to take notes, schedule appointments, and send emails from within your PhoneBurner dashboard.

Track Contact Activity

PhoneBurner takes lead tracking to the next level with advanced activity tracking tools. From the Contact Activity tab, agents are able to track which of their outgoing emails have been opened, links have been clicked, and attachments have been viewed. Agents can also stay on top of the number of views their videos have received.

Once you’ve set up your account, PhoneBurner will notify you when your contacts open the emails you sent or viewed the associated attachments. This provides you with a clear opportunity to follow up via phone call at the most opportune time.

Managing Contacts

An intuitive CRM helps PhoneBurner users manage leads, take notes, and schedule follow ups quickly online. Through the contact manager, agents should be able to create custom layouts, tags, and searches. They can also sort data fields, as well as tags, and review saved searches to ensure they’re getting the most accurate results every time.

In addition to searching for contacts by name or email address, PhoneBurner allows you to search with a wide variety of unique parameters. Qualifiers—like “equal” or “contains”—are another way to narrow down your search results. Details for the contacts you select are displayed on the left of the Contact Details page, alongside any custom fields or tags you’ve added. PhoneBurner has also integrated Google search, which means you can research on the fly at any time during a call.

Team Reporting

Sales teams and other professional groups can take advantage of PhoneBurner’s team activity reports. Managers should be able to dig down into dial session reports to uncover hidden information regarding their best—and worst—performing agents.

As the admin on a group account, you’ll maintain total control over your agents. You can keep seats independent or network them for shared access. PhoneBurner makes it easy for you to monitor activity and generate high-level team reports as a way to evaluate the activity and success of your team. You can also get deep into individual agent session data and call logs.

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Activity Management
Activity Tracking
Administrative Reporting
Auto-Dialer
Automated Scheduling
Automatic Call Distribution
Automatic Lead Distribution
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Call Disposition
Call Recording
Call Transfer
Callback Scheduling
Caller ID
Categorization
Contact Database
Contact History
Contact Management
Custom Fields
Customizable Reporting
Data Filtering
Data Import
Data Import/Export
Document Storage
Duplicate Detection
Email Integration
Email Notifications
Email Tracking
Event Triggered Actions
Follow-up Scheduling
Gamification
Lead Assignment
Lead Distribution
Monitoring
Performance Management
Performance Reports
Permission Management
Pipeline Management
Predictive Dialer
Productivity Reporting
Progressive Dialing
Project Notes
Real Time Reporting
Receiving
Reminders
Reporting & Statistics
Role-Based Permissions
Search Functionality
Tagging
Task Scheduling
To-Do List
User Management
Voice Mail
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Activity Management
Activity Tracking
Administrative Reporting
Auto-Dialer
Automated Scheduling
Automatic Call Distribution
Automatic Lead Distribution
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Call Disposition
Call Recording
Call Transfer
Callback Scheduling
Caller ID
Categorization
Contact Database
Contact History
Contact Management
Custom Fields
Customizable Reporting
Data Filtering
Data Import
Data Import/Export
Document Storage
Duplicate Detection
Email Integration
Email Notifications
Email Tracking
Event Triggered Actions
Follow-up Scheduling
Gamification
Lead Assignment
Lead Distribution
Monitoring
Performance Management
Performance Reports
Permission Management
Pipeline Management
Predictive Dialer
Productivity Reporting
Progressive Dialing
Project Notes
Real Time Reporting
Receiving
Reminders
Reporting & Statistics
Role-Based Permissions
Search Functionality
Tagging
Task Scheduling
To-Do List
User Management
Voice Mail
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Activity Management
Activity Tracking
Administrative Reporting
Auto-Dialer
Automated Scheduling
Automatic Call Distribution
Automatic Lead Distribution
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Call Disposition
Call Recording
Call Transfer
Callback Scheduling
Caller ID
Categorization
Contact Database
Contact History
Contact Management
Custom Fields
Customizable Reporting
Data Filtering
Data Import
Data Import/Export
Document Storage
Duplicate Detection
Email Integration
Email Notifications
Email Tracking
Event Triggered Actions
Follow-up Scheduling
Gamification
Lead Assignment
Lead Distribution
Monitoring
Performance Management
Performance Reports
Permission Management
Pipeline Management
Predictive Dialer
Productivity Reporting
Progressive Dialing
Project Notes
Real Time Reporting
Receiving
Reminders
Reporting & Statistics
Role-Based Permissions
Search Functionality
Tagging
Task Scheduling
To-Do List
User Management
Voice Mail
Workflow Management
Learn moreCompare App

PhoneBurner Feature Reviews

25 reviewers had the following to say about PhoneBurner's features:

Neal W

Getting a lot more done with this tool

2019-12-20

Despite the integration issues this tool is great.

Pros

The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver.

Cons

Hubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Darral .

Essential for reaching large groups

2019-05-29

Overall, PhoneBurner beats any alternatives I have tried in todays market given the rules of auto dialing. While it can never be compared to old fashioned predictive dialers, it DEFINITELY holds the #1 spot today.

Pros

Another great feature is the newer list loading tool, which allows you to create a new folder for the contacts on the fly, making organized call campaigns really easy to start.

Cons

It would also be helpful to have more integrations like an easy ServiceNow integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Billy Woodson

Feel The Burn

2020-06-05

Fantastic! Phoneburner makes my day move faster and makes outbound calling a breeze.

Pros

I am able to go through my personal contacts every day and touch base with leads in a very short period of time.

Cons

There are small hiccups in the system overall layout that do not integrate with our CRM software to update specific dispositions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tony Bredin

Great product!!! Especially for cold calling.

2018-03-08

There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee.

Pros

I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it.

Cons

We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Shawn Boehme

Verified Reviewer

An Easy to use Robust Dialer.

2016-07-13

Scripts, automatic voicemail's and emails have worked to increase our contact ratio's.

Pros

Easy to use, scripts are easy to integrate.

Cons

Waiting on the 2 way integration with Hubspot.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No

Response from PhoneBurner


It’s our pleasure to be of service to you Shawn. You have a great team and we appreciate your business.

Read more
Erin Miller

Excellent Dialer Service

2019-08-08

The benefits of the software are endless especially with the ability to integrate with other sales software.

Pros

The system allows for notes to be entered on each as you go and send automated emails or leave voicemails.

Cons

The only feature I wish they had is the ability to insert a call order across multiple pages of leads.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Mickle

Verified Reviewer

Best productivity tool on the market

2016-01-05

You can even integrate with SalesForce.com!!

Pros

Ease of use, functionality, integration, customer support

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from PhoneBurner


Chris - we're happy to hear we helped put the "smiling" back into your "dialing!" Thanks for the review!

Read more
Chelsey Langan

Must have tool for sales team productivity and growth!

2017-10-20

Pros

Ability to pre-record multiple voicemails and set call dispositions that automatically sync to SFDC is a huge time saver for my sales team, allowing them to spend more time on outreach.

Cons

There a little room for improvement on report around time based reporting for larger scale businesses that utilize the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Alan Peterson

I've tried them all, believe me.

2017-04-11

No hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee.

Pros

It should also be mentioned that the price-point is lower than the competitors and if you are debating on a CRM the automation of the Phone Burner platform out of the box is deeper and more intuitive than many systems I've made the mistake of paying for prior.

Cons

I wish they integrated with my ZOHO CRM but importing - updating files - exporting back isn't bad because of all the customization available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

PhoneBurner's Power Dialer truly provides a 4x faster dialing option for sales teams

2018-02-07

Pros

Their voicemail drop feature allows keeps our reps from repeating the same message over and over and drop recorded messages with one click.

Cons

While it offers some CRM features, it isn't built out to be a full CRM and it's primarily designed for a B2C sales team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark L. Rosenfeld

Meh

2018-08-02

Pros

Good single line dialer, clean interface.

Cons

Can get multi-line dialers for same price or single line for less.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from PhoneBurner


Mark, we're very sorry to hear about your experience during your free trial. We'd love the opportunity to do a one-on-one onboarding to help get you past any issues, and to show some unique features other real estate professionals are having a lot of success with. Please let us know if you're up for that. Our team would love to connect.

Read more
Darrell Hines

PhoneBurner - A GREAT personal performance enhancer!

2019-02-19

Pros

I can make phone contacts much more quickly while dispatching personal emails, voice mails, and videos effectively and efficiently to enhance my communications results with great time management.

Cons

It took me some to get set-up and become familiar with the use of PhoneBurner but as I used it, I was able to really do so much is such little time expended.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
George Gonzalez-Rivas

Dramatically improves my outbound calling.

2017-12-11

Force multiplier! Calling and record keeping is very much faster.

Pros

, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.

Cons

Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Naz S.

Best alternative to predictive dialing

2018-09-07

So many reports you can build, trackers, tags, options, automation and time saving features.

Pros

Feature-rich, excellent customer support, flexible.

Cons

I haven't found any real cons yet, but it can get a little pricey depending on how many seats you purchase.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
joe Iovinelli

Great software.

2017-04-25

Simple to use, sales staff and management love it.

Pros

The love the fact you can upload a contact list and send emails and leave voicemails so easy!

Cons

It's not free. There are no con's, we tried the free trail and our entire team has embraced the system within a few weeks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kevin Leveille

Great Product with Great Support

2015-04-10

But the real test for me is always whether the organization will support me when I need them.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from PhoneBurner


Wow what a GREAT review. Thank you for taking the time to post it. We appreciate you working with us and look forward to helping you grow your business.

Read more
Anonymous
(Staffing and Recruiting company, 1-10 employees)

Compress your sales call time and make more contacts

2019-02-16

I make more calls in far less time. Ultimately I get to more qualified prospects than without this power tool.

Pros

Enables me to easily dial through a sales prospecting campaign and move quickly through voicemails with a one-click drop of my best prerecorded voicemail message. Can make a lot more calls and stay fresh for the few where you do live connect for a true business dialogue.

Cons

Wished it integrated with ZOHO CRM. Takes some effort to figure out how to upload Excel CSV files to properly configure in Phoneburner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Delois Jackson

Amazing System

2019-09-06

All my activity on every lead is automatically updated.

Pros

This software allows you to have the most effective communication with your client in a matter of seconds.

Cons

There are none as far as i can tell. Setup is very fast.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
James Turbyfill

One of the greatest sales tools I've used.

2019-06-07

Creating efficiencies by creating lists that have common reasons to reach out, and then blitzing through the list is a great way to stay in touch with a lot of people quickly.

Pros

Pre-recorded messages and emails make this an awesome tool.

Cons

User setup and interface could be a little more intuitive.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Luke LaPresta

Game changer, great support by internal staff!

2017-09-18

We are in the beginning stages of a larger role out and have yet to integrate SFDC.

Pros

As a Leader being able to see how many calls are actually being made is massive! Helps us coach at a entirely different level.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 11-50 employees)

Great product

2019-03-25

Pros

It keeps me and my team on the phone. It allows me to pause the program in order to get my notes in the system.

Cons

Regarding adding activities.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Everything you need to stay connected

2018-04-15

The users are alerted in real time when the emails are opened, the links are clicked, the videos are displayed, the attached files are displayed, etc. for a perfectly programmed follow-up.

Pros

PhoneBurner allows you to be constantly communicated without interference with your customers. The best thing is that each call stays registered and that helps a lot to the improvements that you should make to the attention to your clients. Without a doubt, it is very effecient.

Cons

I think they should give more time to their free trial so that entrepreneurs can make use of this wonderful software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen Brown

Verified Reviewer

Best Autodialer Available

2016-01-27

Email follow up, custom lists, no delays when calling, tons of customizable features.

Pros

Customer support is top notch.

Cons

There is nothing negative to say.

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
Read more
Stetson Bates

Great product. Increases efficiency 10 fold.

2015-10-29

The integration with sales force makes everything so easy.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jimmy Grieve

Great App

2015-10-28

The integration with SFDC is great too.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more