Power dialer & outbound sales acceleration software for SMBs
4.83/5 (128 reviews)PhoneBurner eliminates drudgery and repetitive tasks for sales agents and other call center personnel. By doing away with manual dialing, agents are able to reach up to 80 contacts per hour. PhoneBurner’s power dialer feature gives agents complete control over the entire call experience.
To use PhoneBurner’s dialing feature, just pick up your phone and dial into the app. It will call the contacts that you select and leave pre-recorded voicemails. You’ll be able to take notes, schedule appointments, and send emails from within your PhoneBurner dashboard.
PhoneBurner takes lead tracking to the next level with advanced activity tracking tools. From the Contact Activity tab, agents are able to track which of their outgoing emails have been opened, links have been clicked, and attachments have been viewed. Agents can also stay on top of the number of views their videos have received.
Once you’ve set up your account, PhoneBurner will notify you when your contacts open the emails you sent or viewed the associated attachments. This provides you with a clear opportunity to follow up via phone call at the most opportune time.
An intuitive CRM helps PhoneBurner users manage leads, take notes, and schedule follow ups quickly online. Through the contact manager, agents should be able to create custom layouts, tags, and searches. They can also sort data fields, as well as tags, and review saved searches to ensure they’re getting the most accurate results every time.
In addition to searching for contacts by name or email address, PhoneBurner allows you to search with a wide variety of unique parameters. Qualifiers—like “equal” or “contains”—are another way to narrow down your search results. Details for the contacts you select are displayed on the left of the Contact Details page, alongside any custom fields or tags you’ve added. PhoneBurner has also integrated Google search, which means you can research on the fly at any time during a call.
Sales teams and other professional groups can take advantage of PhoneBurner’s team activity reports. Managers should be able to dig down into dial session reports to uncover hidden information regarding their best—and worst—performing agents.
As the admin on a group account, you’ll maintain total control over your agents. You can keep seats independent or network them for shared access. PhoneBurner makes it easy for you to monitor activity and generate high-level team reports as a way to evaluate the activity and success of your team. You can also get deep into individual agent session data and call logs.
Most popular features of all Customer Service & Support apps
25 reviewers had the following to say about PhoneBurner's features:
Despite the integration issues this tool is great.
Pros
The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver.
Cons
Hubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Overall, PhoneBurner beats any alternatives I have tried in todays market given the rules of auto dialing. While it can never be compared to old fashioned predictive dialers, it DEFINITELY holds the #1 spot today.
Pros
Another great feature is the newer list loading tool, which allows you to create a new folder for the contacts on the fly, making organized call campaigns really easy to start.
Cons
It would also be helpful to have more integrations like an easy ServiceNow integration.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Fantastic! Phoneburner makes my day move faster and makes outbound calling a breeze.
Pros
I am able to go through my personal contacts every day and touch base with leads in a very short period of time.
Cons
There are small hiccups in the system overall layout that do not integrate with our CRM software to update specific dispositions.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee.
Pros
I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it.
Cons
We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Scripts, automatic voicemail's and emails have worked to increase our contact ratio's.
Pros
Easy to use, scripts are easy to integrate.
Cons
Waiting on the 2 way integration with Hubspot.
Rating breakdown
Time used: Less than 6 months
It’s our pleasure to be of service to you Shawn. You have a great team and we appreciate your business.
The benefits of the software are endless especially with the ability to integrate with other sales software.
Pros
The system allows for notes to be entered on each as you go and send automated emails or leave voicemails.
Cons
The only feature I wish they had is the ability to insert a call order across multiple pages of leads.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
You can even integrate with SalesForce.com!!
Pros
Ease of use, functionality, integration, customer support
Rating breakdown
Time used: 1-2 years
Chris - we're happy to hear we helped put the "smiling" back into your "dialing!" Thanks for the review!
Pros
Ability to pre-record multiple voicemails and set call dispositions that automatically sync to SFDC is a huge time saver for my sales team, allowing them to spend more time on outreach.
Cons
There a little room for improvement on report around time based reporting for larger scale businesses that utilize the platform.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
No hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee.
Pros
It should also be mentioned that the price-point is lower than the competitors and if you are debating on a CRM the automation of the Phone Burner platform out of the box is deeper and more intuitive than many systems I've made the mistake of paying for prior.
Cons
I wish they integrated with my ZOHO CRM but importing - updating files - exporting back isn't bad because of all the customization available.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Their voicemail drop feature allows keeps our reps from repeating the same message over and over and drop recorded messages with one click.
Cons
While it offers some CRM features, it isn't built out to be a full CRM and it's primarily designed for a B2C sales team.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Good single line dialer, clean interface.
Cons
Can get multi-line dialers for same price or single line for less.
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
Mark, we're very sorry to hear about your experience during your free trial. We'd love the opportunity to do a one-on-one onboarding to help get you past any issues, and to show some unique features other real estate professionals are having a lot of success with. Please let us know if you're up for that. Our team would love to connect.
Pros
I can make phone contacts much more quickly while dispatching personal emails, voice mails, and videos effectively and efficiently to enhance my communications results with great time management.
Cons
It took me some to get set-up and become familiar with the use of PhoneBurner but as I used it, I was able to really do so much is such little time expended.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Force multiplier! Calling and record keeping is very much faster.
Pros
, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.
Cons
Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
So many reports you can build, trackers, tags, options, automation and time saving features.
Pros
Feature-rich, excellent customer support, flexible.
Cons
I haven't found any real cons yet, but it can get a little pricey depending on how many seats you purchase.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Simple to use, sales staff and management love it.
Pros
The love the fact you can upload a contact list and send emails and leave voicemails so easy!
Cons
It's not free. There are no con's, we tried the free trail and our entire team has embraced the system within a few weeks.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
But the real test for me is always whether the organization will support me when I need them.
I make more calls in far less time. Ultimately I get to more qualified prospects than without this power tool.
Pros
Enables me to easily dial through a sales prospecting campaign and move quickly through voicemails with a one-click drop of my best prerecorded voicemail message. Can make a lot more calls and stay fresh for the few where you do live connect for a true business dialogue.
Cons
Wished it integrated with ZOHO CRM. Takes some effort to figure out how to upload Excel CSV files to properly configure in Phoneburner.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
All my activity on every lead is automatically updated.
Pros
This software allows you to have the most effective communication with your client in a matter of seconds.
Cons
There are none as far as i can tell. Setup is very fast.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Creating efficiencies by creating lists that have common reasons to reach out, and then blitzing through the list is a great way to stay in touch with a lot of people quickly.
We are in the beginning stages of a larger role out and have yet to integrate SFDC.
Pros
As a Leader being able to see how many calls are actually being made is massive! Helps us coach at a entirely different level.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
It keeps me and my team on the phone. It allows me to pause the program in order to get my notes in the system.
Cons
Regarding adding activities.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
The users are alerted in real time when the emails are opened, the links are clicked, the videos are displayed, the attached files are displayed, etc. for a perfectly programmed follow-up.
Pros
PhoneBurner allows you to be constantly communicated without interference with your customers. The best thing is that each call stays registered and that helps a lot to the improvements that you should make to the attention to your clients. Without a doubt, it is very effecient.
Cons
I think they should give more time to their free trial so that entrepreneurs can make use of this wonderful software.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Email follow up, custom lists, no delays when calling, tons of customizable features.
