PhoneBurner eliminates drudgery and repetitive tasks for sales agents and other call center personnel. By doing away with manual dialing, agents are able to reach up to 80 contacts per hour. PhoneBurner’s power dialer feature gives agents complete control over the entire call experience.
To use PhoneBurner’s dialing feature, just pick up your phone and dial into the app. It will call the contacts that you select and leave pre-recorded voicemails. You’ll be able to take notes, schedule appointments, and send emails from within your PhoneBurner dashboard.
PhoneBurner takes lead tracking to the next level with advanced activity tracking tools. From the Contact Activity tab, agents are able to track which of their outgoing emails have been opened, links have been clicked, and attachments have been viewed. Agents can also stay on top of the number of views their videos have received.
Once you’ve set up your account, PhoneBurner will notify you when your contacts open the emails you sent or viewed the associated attachments. This provides you with a clear opportunity to follow up via phone call at the most opportune time.
An intuitive CRM helps PhoneBurner users manage leads, take notes, and schedule follow ups quickly online. Through the contact manager, agents should be able to create custom layouts, tags, and searches. They can also sort data fields, as well as tags, and review saved searches to ensure they’re getting the most accurate results every time.
In addition to searching for contacts by name or email address, PhoneBurner allows you to search with a wide variety of unique parameters. Qualifiers—like “equal” or “contains”—are another way to narrow down your search results. Details for the contacts you select are displayed on the left of the Contact Details page, alongside any custom fields or tags you’ve added. PhoneBurner has also integrated Google search, which means you can research on the fly at any time during a call.
Sales teams and other professional groups can take advantage of PhoneBurner’s team activity reports. Managers should be able to dig down into dial session reports to uncover hidden information regarding their best—and worst—performing agents.
As the admin on a group account, you’ll maintain total control over your agents. You can keep seats independent or network them for shared access. PhoneBurner makes it easy for you to monitor activity and generate high-level team reports as a way to evaluate the activity and success of your team. You can also get deep into individual agent session data and call logs.
Most popular features of all Customer Service & Support apps
25 reviewers had the following to say about PhoneBurner's features:
Scripts, automatic voicemail's and emails have worked to increase our contact ratio's.
Pros
Easy to use, scripts are easy to integrate.
Cons
Waiting on the 2 way integration with Hubspot.
Rating breakdown
Time used: Less than 6 months
It’s our pleasure to be of service to you Shawn. You have a great team and we appreciate your business.
No hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee.
Pros
It should also be mentioned that the price-point is lower than the competitors and if you are debating on a CRM the automation of the Phone Burner platform out of the box is deeper and more intuitive than many systems I've made the mistake of paying for prior.
Cons
I wish they integrated with my ZOHO CRM but importing - updating files - exporting back isn't bad because of all the customization available.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Their voicemail drop feature allows keeps our reps from repeating the same message over and over and drop recorded messages with one click.
Cons
While it offers some CRM features, it isn't built out to be a full CRM and it's primarily designed for a B2C sales team.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee.
Pros
I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it.
Cons
We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Force multiplier! Calling and record keeping is very much faster.
Pros
, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.
Cons
Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
Ability to pre-record multiple voicemails and set call dispositions that automatically sync to SFDC is a huge time saver for my sales team, allowing them to spend more time on outreach.
Cons
There a little room for improvement on report around time based reporting for larger scale businesses that utilize the platform.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
You can even integrate with SalesForce.com!!
Pros
Ease of use, functionality, integration, customer support
Rating breakdown
Time used: 1-2 years
Chris - we're happy to hear we helped put the "smiling" back into your "dialing!" Thanks for the review!
Simple to use, sales staff and management love it.
Pros
The love the fact you can upload a contact list and send emails and leave voicemails so easy!
Cons
It's not free. There are no con's, we tried the free trail and our entire team has embraced the system within a few weeks.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Audio quality was not compromised during our trial as it was with other dialing solutions. The interface is extremely easy to use.
Pros
Good single line dialer, clean interface.
Cons
Can get multi-line dialers for same price or single line for less.
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
Mark, we're very sorry to hear about your experience during your free trial. We'd love the opportunity to do a one-on-one onboarding to help get you past any issues, and to show some unique features other real estate professionals are having a lot of success with. Please let us know if you're up for that. Our team would love to connect.
Email follow up, custom lists, no delays when calling, tons of customizable features.
We are in the beginning stages of a larger role out and have yet to integrate SFDC.
Pros
As a Leader being able to see how many calls are actually being made is massive! Helps us coach at a entirely different level.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I especially love the ability to forward all returning calls to by cell phone - the detailed and simple to use follow up calendar + notifications - and the customizable dialer interface All I need now are more detailed diagnostic tools for tracking campaigns and I'll be golden!
Pros
Very customizable software and always ready to help customer service especially few members who are always very helpful.
Cons
none, everything is good. Just waiting for inbound calling capacity built in to PhoneBurner system.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Thanks so much for the kind words Kumar! It's been a pleasure working with you and your team.
So many reports you can build, trackers, tags, options, automation and time saving features.
Pros
Feature-rich, excellent customer support, flexible.
Cons
I haven't found any real cons yet, but it can get a little pricey depending on how many seats you purchase.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
I also love how you can customize your interface to automatically move/delete contacts easily while not interrupting your call session.
Cons
It is a bit pricey for an independent broker. I'm just starting out, and I feel that there could be more features to make it worth the monthly price. But If you can afford it, it's a really nice asset to have in your prospecting.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Overall this is a great software! The ability to make calls with all the manual process taken out is such an efficient way to do tasks for our clients. This has really been a value added software to use and our clients love that we can make large quantities of calls in an efficient time frame. Which has brought us more business.
Pros
I love how user friendly the system is. Most systems are complex and not friendly to learn.
Cons
The organization aspect of the folders and contacts. As a feature request there should be a way to delete folders and all contacts included.
Rating breakdown
Time used: 1-2 years
Frequency of use: Monthly
Likelihood to recommend
Our customer support representative at Phoneburner actually cares about his clients and does what's necessary to assist his client.
Pros
It sends e-mails for you, although sometimes this does not work. This saves you a lot of time if you work in the sales industry.
Cons
They stopped the use of an automatic dialer.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Daniel, we're very sorry to hear of your recent experience. PhoneBurner still dials for you and sends 1-click emails. I'll make sure someone on our team reaches out to help troubleshoot, and to better understand and work out your price issue as well. Look forward to once again having you as a happy client.
I'm with a small start-up where we need to increase our customer base rapidly and cold calling is a large part of that plan.
Pros
Massive increases in calls/day, leave a vm and send follow up email with at the touch of a button
Cons
Haven't found any yet...
Rating breakdown
Time used: Free Trial
We're happy to be a part of your team Dan! Thanks for the nice comments.
Ease of use / more efficient use of my time / helps me toward my goal of #1 sales rep.
Pros
Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate.
Cons
1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com)
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
I have been using Phoneburner off and on for the past couple years and it has been a fantastic tool for getting through dials quickly and efficiently. The interface and setup take a little bit of prep-work, but once that it set, you can set it to crank.
