PhoneBurner Features

Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it!

It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM).

The ability to load large lists and dial those down immediately, without manual processes, is the best part of the application. Another great feature is the newer list loading tool, which allows you to create a new folder for the contacts on the fly, making organized call campaigns really easy to start.

Limitations on sort options are a pain to work around, but workable. It would also be helpful to have more integrations like an easy ServiceNow integration.

The power dialer streamlined our workflow and increased productivity dramatically. Setting it up was very easy with the help from the PhoneBurner support team. As my needs evolved and I became more and more familiar with the software, I became more and more interested in tweaking it to suit my desired workflow and results. The support team not only helped me ably, they were always cheerful and pleasant to deal with.

It's not as feature-rich as the giant CRMs but that is easily offset by the dramatic difference in price.

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Wow what a GREAT review. Thank you for taking the time to post it. We appreciate you working with us and look forward to helping you grow your business.

Ease of implementation, and fast adoption for my B2B inside sales team. Seamless plug in with Salesforce (SFDC) and no technical support was needed to get it up and running. Ability to pre-record multiple voicemails and set call dispositions that automatically sync to SFDC is a huge time saver for my sales team, allowing them to spend more time on outreach. Any questions are immediately responded to by their amazing support team. Easily manage user base.

There a little room for improvement on report around time based reporting for larger scale businesses that utilize the platform.

PhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.

It's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.

I make 4x the amount of average calls using PhoneBurner and the software makes me incredibly efficient by leaving voicemail and email at the same time with one click.

No cons - it’s very user friendly and works really well.

Easy to use, reliable and with a lot of features.

Reporting, need to be able to customize the reports for the users. (Example, divide the phones per zone)

Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign.

1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com)

Easy to use Simple Reporting is easy to understand

Live Listing or whispering function would be great if had Sometimes it takes forever for the recordings to populate

Easy management of contacts and leads based on a broad range of variables, and efficiently keep in contact with them and filter down to the real sales opportunities.

I really can't think of any obvious negative things. If I want to be picky, it will sometimes glitch when preparing to begin a dial session - call the number in the system, and then the screen does not go to the first lead's name - stays blank. Just stop and restart the session, and no problem. Loss of 30 seconds is all.

Easy to use, customer service, adapts to our needs.

I would love for it to have more reporting options.

Enables me to easily dial through a sales prospecting campaign and move quickly through voicemails with a one-click drop of my best prerecorded voicemail message. Can make a lot more calls and stay fresh for the few where you do live connect for a true business dialogue. Easy set up and lots of flexibility with phone scripts, voicemail messages, email follow up.

Wished it integrated with ZOHO CRM. Takes some effort to figure out how to upload Excel CSV files to properly configure in Phoneburner.

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You made our day Mark! Not often a CPA that likes to make 100¿s of calls a day compliments us. We appreciate your praise and will continue to do our best to earn it. Thank you very much.

Very customizable software and always ready to help customer service especially few members who are always very helpful.

none, everything is good. Just waiting for inbound calling capacity built in to PhoneBurner system.

Thanks so much for the kind words Kumar! It's been a pleasure working with you and your team.

Easy to use! The tutorials are great! They continue to make upgrade to improve the site!

Very few issues. Once in awhile I will get disconnect due to a gliche.

Emails, Email drops, Voicemail Drops and texting capability. You can document every call plus a date and time stamp. Its an amazing system

It is a one line dialer. If you need to call out really fast from large lists it will take much longer to get through them. When you set up custom fields it applies to every campaign and no campaign is every the same

It burns through calls very quickly, and the email and voicemail feature is a huge time saver.

The calendar would be awesome if it had a couple more features. For instance the ability to delete tasks as they are completed or to be able to check them off without removing them completely. My Google calendar has meetings set that are reoccurring, but when I tried to check it off for the day it deleted it completely.

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I can make phone contacts much more quickly while dispatching personal emails, voice mails, and videos effectively and efficiently to enhance my communications results with great time management. The training support was excellent!

It took me some to get set-up and become familiar with the use of PhoneBurner but as I used it, I was able to really do so much is such little time expended.

Reach more prospects in minutes. I have even begun using it between appointments to run more leads

It works. I see no cons to working with a tool that saves me time and makes me money.

Our sales team has gotten so much more productive! The love the fact you can upload a contact list and send emails and leave voicemails so easy!

It's not free. There are no con's, we tried the free trail and our entire team has embraced the system within a few weeks.

Shotgunning out leads first come first serve, And the ability to auto email and voicemail a client along with tracking the experience. No contract

Up until a month ago, there was no individual billing but that has been rectified.

Power Dialer - Calling prospects seldom results in actually talking to a person. Consequently, I'm leaving voice mails which is very time-consuming. PhoneBurner allows me to use voice mail as another channel to get our message to people that would benefit from our solutions within key targets. I can touch 60-80 prospects an hour by leaving a prerecorded message, dropping an email, documenting the call in my CRM, and dialing the next contact with one button. It allows me to set up several buttons for the various situations I encounter.

Some fields don't populate in the integration to HubSpot.