Playvox Reviews

With this software I can improve my performance by following my metrics.

Sometimes it takes time to update some data.

Hi Cibele! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Well the website is very much user friendly, and easy to use. The interface is unique however I would love a little more color on it, because I love a playful website or the option to customize how I want to view my Quality grades as an agent

Well I there is nothing I dislike about the service, however as a recommendation I would love if when an agent scores 100% on a quality grade or about 90% for them to gain stuff like trophies to create a little competition amount my team

I like PlayVox due to it's layout, It is very easy to use and understand. It evens gives you points for logging in, you can always compete against coworkers for the better spot, It makes work motivating. Very pleased with it.

It doesn't let us know what and how we can earn badges

Hi Kaitlyn! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

The most I like about is that the interface allows checking all details about the QA process, that is very helpful in order to detect improving areas.

The overall QA score could be more detailed in order to detect improving areas in all QA scores already got.

Hi Edgard! Thank you for taking the time to write a review. Playvox was recently recognized by G2 as a leader in the Quality Assurance Category. We're glad Playvox is helping you improve your performance and will continue to have functionalities to make your job easier.

What I like most about this software is its clarity and ease of use. Communicativeness and the way it works.

Honestly, I haven't found any flaws in this program yet! I hope I won't find it.

Hi Natalia! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

It is a very easy tool to use and very clear.

The overall team quality not showing in a view.

Navigations are great, and easy to use, meaning it's not complicated. Even for beginners, without any guidance, we can navigate and understand how it works.

No feature is useless. All good as of now.

Hi Vanlalhruaitluangi! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Easy to use, fast and reliable, it has helped a lot when grading performance and eases our weekly grades.

none so far as it is the best grading toll I have experienced.

Hi Amador! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Good program , good quality , like it , everything is good

I like everything, and bad nothing, i dont know many english sorry

Hi Mariam! Thank you for taking the time to write a review. By the way, your English is great :) I'm glad you find Playvox to be a powerful tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

I like how easy and efficient it is to follow up on QA's of my calls and tickets. makes it very easy to reference and list stuff to work on!

some of the stuff is confusing like ratings. communication platform like messaging and comments seem pretty useless.

Hi! Thank you for taking the time to provide input and share your experiences with us. We are always excited to hear from our customers and want to be sure our Agent Optimization Suite is doing all it can to power your contact center.

The fact that I kept receiving 100% reviews. Also, it helped me understand better where I have to work

I didn't like when I was receiving a <100% reviews.

Hi Nicoleta! Thank you for taking the time to provide input and share your experiences with us. We are always excited to hear from our customers and want to be sure our Agent Optimization Suite is doing all it can to power your contact center. Feel free to reach out with any additional recommendations or feedback at any time!

I love how you can easily use the platform for the first time. Easy access and switching from Desktop to mobile phone is smooth.

There are times that tabs or pages takes a while to load

Hi James! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

The software is easy to use and smooth , website is divided into sections that guides you through different options

The website needs more animations for better quality

Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

smoothy and simple in use and also you can share your reports or the others reports by it

nothing till now but, in general, what about changing colour to blue

Hi Amr Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

I love the ability to keep up with my progress as I grow in my role at my company.

I wish the interface was more modern and more user-friendly.

Hi Shelby! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Plavox is really easy to use and has a friendly platform.

As of now, i would not change anything on the platform.

Hi Susana! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Its impact - it provides us with the feedback and evaluations we need as a team to improve on our customer service to our users.

I find of the layout of the product to be a little inefficient - I feel like it needs a UI design overhaul

The Evaluation process and the ease of quizzez

Nothing Much everything is on top notch and everything work perfectly

Hi Abdul! Thank you for sharing your feedback. One of our objectives is to focus on the employee experience. We're glad Playvox is providing you with the tools to make you feel more knowledgeable and make your job easier.

Ease of use and user friendly interface

There are other programs that does the same function and cost less

Hi Khaled! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

ease to use, quick result, comfortable to review

sometimes system issue unable to use, system crash

Hi Sabrina! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

the showing style i like most every result show specifically its good

not experience yet about least about this software

Hi Shahriar! Thank you for taking the time to write a review. I'm glad Playvox is helping you provide outstanding service to your customers. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

I like the idea behind it and how easy it is to use

Sometimes it is hard to find what you are looking for

Hi Ina! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

I always check my Q.A score . And it makes me more improve

Nothing to improve the app is absolutely fine

Hi Doris! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

This software is so easy to navigation and explore. I love the way you're going to improve in your features, Playvox! It's so amazing and useful on day-to-day work!

I don't have any troubles about this software, when i needed, Playvox was there with your powerful tools to help me day-by-day!

The impactful area is: Quality -> already seeing progress in the quality KPIs of team

Integrations - needs to be customized as per our requirements better. We're currently still waiting for an answer for a specific request ~ 2-3 weeks

Hi Alexandra! Thank you for your positive review and for citing how easily Playvox is impacty quality at your organization. We know a seamless integration is crucial to building a quality assurance program that delivers measurable business results to contact centers. . That's why we currently have 15+ integrations and an API to connect Playvox with external systems and centralize everything in one single platform. We will take your feedback into consideration for future enhancements.