TOPdesk Pricing Plan & Cost Guide

TOPdesk

Help desk & service management

4.47/5 (17 reviews)

TOPdesk Pricing

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Contact TOPdesk for pricing information.

Competitors Pricing

KronoDesk

Starting from: $19.99/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

ManageEngine SupportCenter Plus

Starting from: $495.00
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

uContact

Starting from: $40.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Freshchat

Starting from: $19.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

ServiceWise

Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does TOPdesk compare with other Customer Service & Support apps?

Subscription plan?

TOPdesk



98% of apps offer a
subscription plan

Free trial?

TOPdesk



88% of apps have a
free trial

Freemium plan?

TOPdesk



32% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month

Please note: For comparison purposes the price for TOPdesk has been scaled monthly. Actual price is $/per year




TOPdesk Pricing Reviews

Pros
  • I love the customization factor of this software. This has completely streamlined our product and service offerings.
  • TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time.
  • It's ease of use, not just for the customers, but for operators too. Its easy to customize for your organization. Constantly under development and they listen to the requests of their users. The New Asset Management Module is easy to use and customize. This has been a great innovation and development. Great customer support, which is really important.
  • Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.
Cons
  • I would have added a few other services into the contract to get a better "bundle discount". Now, they're harder and more expensive to add.
  • Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering
  • There are no real negatives with regards to the software. Sometimes creating the reports can be confusing but help is always at hand and once you have written a couple of bespoke queries, it becomes very easy with raw data exports available to create your own charts and report packs.
  • They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize. They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost.
100%
recommended this to a friend or a colleague

5 reviewers had the following to say about TOPdesk's pricing:

Rudy Berongoy

IT Services and Technical Support technician/Team leader

Used daily for 2+ years
Reviewed 2018-07-31
Review Source: Capterra

Its great for logging incidents and requests. The Self service portal is easy to use for customers, and can be used in any organizational process. We have been using this product since 2008 and it has improved with each version. We hope to eventually move to the SAAS version. The New Asset Management module has been a great innovation and is very simple to set up and configure. Overall this product is easy to use and will support all processes that an organization may use. This product is constantly under development and it's great that they actively encourage their customers to help in its development. Customer support is second to none, and they are always polite and professional.It's ease of use, not just for the customers, but for operators too. Its easy to customize for your organization. Constantly under development and they listen to the requests of their users. The New Asset Management Module is easy to use and customize. This has been a great innovation and development. Great customer support, which is really important.

Read the full review


TOPdesk

Help desk & service management

Anonymous

Great cloud-based tool

Used other for less than 6 months
Reviewed 2018-04-09
Review Source: Capterra

I love the customization factor of this software. This has completely streamlined our product and service offerings.

Read the full review


TOPdesk

Help desk & service management

Dave Wilson

Service Management built from the ground up requires a solid software base - This is it !

Used daily for 1-2 years
Reviewed 2018-02-08
Review Source: Capterra

The software is easy to use and is modular, which means that you can build your Service Management processes, as and when you require them, especially when you are building new ways of working into your business. If you simply want Incident and Problem Management without Asset Management / Configuration Management / Change Management etc etc, then you can simply use and pay for what you need and then build your software solution, as your Service Management processes mature. The software also gives the user community the opportunity to log requests & incidents via a self service portal which is useful if you want to capture all requests without providing constant 24 hour support. There is also a Knowledge Base which can help the user community to self help on common issues / queries. The software has evolved from a business who live and breathe service and understand customer requirements. The software is supported by consultants who not only understand their own business but take a great deal of time to understand your business - to the point were they feel part of your business. New features are available in stand alone mode when they are being Beta tested (TOPdesk Labs ) before they are released to their customers - They do not simply merge new features into their mainstream products. TOPdesk is a quality solution, supported by quality people and at a very affordable price.

Read the full review


TOPdesk

Help desk & service management

Jon Faulkner

From early engagement to beyond our successful full implementation, a thoroughly positive experience

Used daily for 1-2 years
Reviewed 2018-03-16
Review Source: Capterra

It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool. Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.

Read the full review


TOPdesk

Help desk & service management

Anonymous

TopDesk is a ticket system that has very basic functionality.

Used daily for 6-12 months
Reviewed 2018-07-10
Review Source: Capterra

Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box.TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time.

Read the full review


TOPdesk

Help desk & service management