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Best Call Center Software with Social Media Integration
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Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation
Read more about Genesys Cloud
Transform customer engagement with Collaborative Call & Contact Centre technology: Omnichannel routing; CRM integrations; Agent management tools; Actionable analytics
Read more about RingCentral Contact Center
Cloud-based scalable call center solutions are in reach of every sized business in every industry.
Read more about ChaseData CCaaS
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.
Read more about Salesforce Service Cloud
Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences
Read more about NICE inContact
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.
Read more about Zendesk
XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM.
Read more about XCALLY
Great customer service starts with better Contact Center software!
Read more about LiveAgent
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.
Read more about User.com
InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface
Read more about InfoFlo
Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.
Read more about Bitrix24
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.
Read more about Zoho Desk
Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’ queries on a centralized platform. Key features include reporting, voicemail management, call recording, IVR, database administration, workflow configuration, KPI monitoring, and more.
Read more about Call Center Studio
Our products include: Cloud Phone System, Progressive Dialer, CRM & Lead Management, Marketing Automation, and Mobile CRM.
Read more about Ricochet360
Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.
Read more about Aspect Via
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey
Read more about Agile CRM
Dixa offers call center software built by CX professionals to improve the agent and customer experience. Powered by smart routing, customer data, integrations and more, get quality VoIP starting at $99 per agent/ per month and add more channels or agents as needed.
Read more about Dixa
CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.
Read more about CommBox
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more
Read more about Five9
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat
Read more about Quiq Messaging
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.
Read more about Freshdesk
wolkvox is an innovating Contact Center solution that allows to connect calls, videocalls, social media interactions, create bots, manage web chat and overflow agents, its expense is variable and adjusted to the fluctuation of the operation and has automatic updates of new functionalities at no cost
Read more about wolkvox
MightyCall’s plethora of features and ease of use makes it an ideal VoIP provider for a call center. Calls will be organized better than ever and with advanced analytics, bosses can properly supervise and assess their call agents.
Read more about MightyCall
Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations.
Read more about Wix Answers
An all-in-one customer interaction suite powering over a billion interactions worldwide
Read more about Ameyo
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