PMS, Booking & Channel Management for Independent Properties
4.51/5 (164 reviews)Most popular features of all Hospitality & Travel apps
25 reviewers had the following to say about Cloudbeds's features:
Cloudbeds is a great solution for us to provide multiple booking channel management with its multiple language and multiple currency integrations however still needs improvement in terms of number of languages and currencies it supports and integration with physical pos which leads to slow operations like in our case.
Pros
Really saves our time with its automised multiple booking channel management system especially its automatic rate management helps us to optimize our revenue by providing the optimal price for rooms over time.
Cons
Acomos doe not have integration with the physical pos that we are using which costs us time in operations to manually input the credit card details.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Thank you for this review! We are glad to be partners with your property. As we continue to advance our software solution, keep your ideas and feedback coming. Cheers!
We just started to use Cloudbeds for reservation channels management.
Pros
1) Many integrations corresponding to our needs; 2) The person who introduced us the software has great knowledge about the system, but even more important about the business we do; 3) Easy to implement and use; 4) Quick problem solving and support.; 5) No integration fees and adequate monthly fee.
Cons
We are just missing multiscreen calendar for all our properties, but we were informed that it soon shall be released.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
save time for us intern of manage our day to day bookings
Pros
synchronize with otas and keep booking not missing or overbooking, and message are sent to guest both pre and post stay
Cons
Group booking management and booking engine need improvement also rate plan. is there any way we can send multiple rate plan to otas
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Since we have started using them we have never had a problem with the functionality of the product and we no longer need to worry about double booking our rooms.
Cons
I am unable to use yield management but this might be because of my reservation system.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Nice all in one hospitality management software that distributes room availability, sales inventory, and collects payments.
Cons
No real complaints. Once everything's set up in MyAllocator, which is a challenge, things go pretty smoothly.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
We are very happy with the software - it gives us exactly what we need and the results are excellent. Great Support and very helpful when it comes to problems.
Pros
Easy to Use Calendar - you can move reservations with one click.
Cons
Invoicing could be more customizable - we currently use another software for accounting and invoicing.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Its so cool for me better then the old one.. easy to used and love most realtime on mobile
Pros
Realtime management and easy to used both on PC and mobile phone
Cons
Reservation detail inform in email I think it's should have more detail an importent sush as payment detail and guest request.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
The girls from support in Ukraine try very hard and are easy to communicate with.
Pros
The introduction sounded promising and easy, channel management is good.
Cons
No direct phone consultation to help with start up problems, and to set up transfer. Credit card data was not transferred from Rezovation, misrepresentation from the start.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Managing the channel reservations has become much easier, and managing reservations from our website has become easier.
Pros
Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia.
Cons
We really dislike the arrangement for Technical Support. There is NO option for immediate, live support. We cannot get a live person immediately for any support issue. We always have to submit an email request. We can request an urgent call back and sometimes it happens within a few hours and sometimes it is several hours later. We often have to go back and forth with multiple emails just to have the support rep or "coach" understand what we are talking about. We worried about this arrangement but took a chance.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thank you for this review, Laura. We are glad that the product is delivering value, and we are sorry that there were times when the service wasn't adequate for your needs. We are improving our Onboarding services and on-demand support in response to feedback just like this. We want to provide services that match the needs of our customers. Thank you again for the feedback.
Concerned about processing delays causing over booking during busy season
Pros
This is a great property management system, Very complete with channel manager and booking engine.
Cons
The channel manager could have more distribution channels, and they should be faster in creating new partnership.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
While I am not yet utilizing its entire potential, it has made my reservations and guest management far easier to manage.
Pros
This program is easy to learn, easy to use.
Cons
There are a few system reservation management menus that the user should be able to customize.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Integration with Booking engines
Pros
good user interface, simple easy to use, fast.
Cons
API is not reliable, don't build your third party app on top of it.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Thanks for your feedback. The API is a priority for us (we have a dedicated team working on it) and we are constantly improving our API so that it's more user friendly and has a wider-range of features. A critical part of that product vision is definitely stability and infrastructure and it's something we are heavily investing in.
It looks like our integrations team is actively troubleshooting through a few support tickets with you right now. You've provided some great recommendations in there for ways to expand our API documentation that we're going to be implementing over the coming weeks. We're currently investigating where the particular timeout errors you're encountering are coming from since our logging metrics aren't registering it on our end. We'll absolutely keep working with you to find a solution here and appreciate your business.
Cloudbeds is the best of an embarrassingly bad market. Their support is cheery and relatively quick to respond, which is all the more frustrating when they consistently cannot help you nor provide you insight into whether your issues will ever be fixed. They provide an "ideas" site for their customers to use (so their employees aren't required to actually talk to customers), and they have gone as far as to REMOVE the ability to comment on ideas in order to add more detail/use cases/etc. If screaming into the void wasn't bad enough, now they've closed the door in front of your face.
It's really a shame that a great software is weaken by pushy sales strategy, that make the software less efficient and create a lot of friction using it.
Pros
Automated payment processing work great.
Cons
Also they block all integration that could potentially compete with they own module, meaning you cannot chose for example your own yield management software, as no integrations with third party software is possible.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank you very much for the review. Would you like to discuss the matter in greater detail? If so, please contact support@cloudbeds.com and reference this review. We would be glad to understand the situation further.
Overall I am very pleased with my experience. The support team is very helpful and the system works for what I need.
Pros
The option to add additional services and costs to the room. The Dashboard to view bookings due to come in on the day.
Cons
If a booking was made after the reception closes but before midnight the reservation won't appear and we need to search for it to assign room and action booking.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Actually all staff members don't understand even the difference between channel manager and property management system.
Pros
The training period could be shortened since it is easy to understand.
Cons
It does not connect with Jaran, Rakuten or other OTAs in Japan.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank you for the review! We are glad you find Cloudbeds easy to use. Less time training means more time making reservations!
This means that all discounts/specials need to be managed separately within each channel - very time consuming.
Pros
Stripe integration. Custom email templates.
Cons
Reports lack functionality/customisation. Booking engine has a poor layout for the customer.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Cloudbeds increased our reservations in less than two 2 months using it - we have experience more bookings than before thanks to the Expertise that our Sales Manager gave us to increase the number of channels and also to use the right revenue strategy.
Pros
- East to learn - Very intuitive - Quick on boarding - Great Channel Manager - Excellent support
Cons
- Not available in German Language - No Accounting integration - Invoicing format is not customizable
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Overall great product, but in my opinion, it is difficult to get it up and running smoothly unless you have your own tech personnel to devote to it.
Pros
Its an almost all inclusive package to manage our units, reservations, check in/check outs, customer information, etc.
Cons
The rates and availability (to me) are very complex and difficult to work through setting up so that it works for your own bookings and the booking channels.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I really like that I have one product that can manage my bookings across multiple interfaces and booking platforms.
Pros
It is easy to make bookings and create reports. We've not had any issues with this system in the year we have been using it.
Cons
I can't see all of my room inventory on one screen.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Very frustrating, frequent issues and glitches, would not recommend for fast paced environment as the system is not reliable.
Pros
Easy to use, some features like the search function where you can search for a name or any reservation number, both direct and 3rd party, are good.
Cons
There is no revenue management functionality, you can only have 1 rate mapped to channels and they work on product level, not rate level - so you can't even close out a rate type, only the entire room type. No possibility of setting up any policies - you can only add text.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Connect to most needed OTAs UI is friendly for the operator
Cons
There’s some part can improve for the report such as booker insight, booking window report, etc.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
