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Cloudbeds
5
218
4
67
3
19
2
16
1
22
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
PMS, Booking & Channel Management for Independent Properties
Table of Contents
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Cloudbeds - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: May 2026
Cloudbeds overview
Based on 342 verified user reviews
What is Cloudbeds?
Cloudbeds is a reservations tool offering key features such as online booking, customer support, and payment processing, among others.
Who uses Cloudbeds?
By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (56% of reviewers).
What do users say about Cloudbeds pricing?
Some reviewers find Cloudbeds offers good value for money for small hotels, and users appreciate choosing add-ons and paying based on business size. However, many reviewers feel it's expensive, mention hidden fees, and report costly upgrades.
Starting price
Pros & Cons
Guest Management
Channel Manager
Accessible onboarding resources
Pricing
Email Support
Bugs and Issues
Cloudbeds’s user interface
Cloudbeds review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.1
Ease of use
4.3
Customer support
4.1
Reviews sentiment
What do users say about Cloudbeds?
Reviewers indicate Cloudbeds offers a user-friendly, intuitive platform that simplifies hotel and booking management, with strong channel integration and time-saving automation. They appreciate its comprehensive features for small and medium properties, easy setup, and helpful onboarding, which streamline daily operations and boost bookings. They find the reporting tools useful for decision-making, though some want more customization and accounting integration. Pricing is seen as reasonable, but some dislike upselling tactics and extra fees for certain features.
Users report frequent bugs, technical issues, and slow support response times, which cause frustration. They say customer service varies from fast and helpful to impersonal and difficult to reach, especially for complex problems. They note manual processes, limited customization, and challenges with reservation edits, group bookings, and rate management. Some find the platform less suitable for larger hotels or advanced needs, and mention contract and account management concerns.
Select to learn more
Who uses Cloudbeds?
Based on 342 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Cloudbeds's key features
Most critical features, based on insights from Cloudbeds users:
All Cloudbeds features
Features rating:
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Cloudbeds pricing
Pricing plans
Pricing details:
Core
No pricing info
Enterprise
No pricing info
User opinions about Cloudbeds price and value
Value for money rating:
To see what individual users think of Cloudbeds's price and value, check out the review snippets below.
Eric H.
Owner
Nicole S.
Hospitality Director
Cloudbeds integrations (13)
Integrations rated by users
We looked at 342 user reviews to identify which products are mentioned as Cloudbeds integrations and how users feel about them.
Integration rating: 5.0 (5)
“I could not find the actual program i used in your drop down menu.”
“Me convenció este POS y como se integraba perfectamente con Zettle fue que lo elegimos. teníamos dos terminales y no queríamos desperdiciar esa inversión.”
Kim K.
Instructional Design
Integration rating: 5.0 (2)
“It helps track website traffic and user behavior. This data is useful for improving the website and making better business decisions.”
“For business it is an amazing tool”
Hana Ř.
Leader of Inventory
Integration rating: 5.0 (2)
“I don't know that I am using this it's fullest. I wish that it kinda logged the emails as touch points itself in the correct client to prevent me from having to log things like that myself.”
Adelita D.
Founder
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
“Wix was our ecommerce platform when we first used PayPal, so the integration was critical. PayPal gave customers another trusted checkout option, which was useful, but the merchant-side setup was frustrating. Even though our store was already establi”
“The Wix integration was important because it was our ecommerce platform at the time, so order import, label creation, and fulfillment depended on that connection working. ShipStation did pull in orders, but the overall workflow still had enough issue”
Jonathan S.
Founder
Other top integrations
Cloudbeds customer support
What do users say about Cloudbeds customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Cloudbeds customer support.
Widely noted by reviewers, Cloudbeds support responds quickly via live chat, email, and offers helpful solutions to most issues.
A significant portion of users appreciate the extensive knowledge base and support articles for self-service troubleshooting.
Frequently reported by users, onboarding and account reps are proactive, patient, and guide users through setup and advanced features.
A minority of users find it difficult to reach live support, with slow response times and limited immediate assistance channels.
Support options
Training options
To see what individual users say about Cloudbeds's customer support, check out the review snippets below.
“Amazing customer service (especially loving the live chat - with an actual person responding immediately).”
Antonie P.
MD
“Recently, it appears as though Cloudbeds is taking steps to focus more on relationship and supporting their partners.”
Louie B.
Owner - Operator
“No hospitality partners, no Cloudbeds. When I have immediate needs, there is not enough support.”
Louie B.
Owner - Operator
Cloudbeds FAQs
Cloudbeds has the following typical customers:
Small Business, Freelancers, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Cloudbeds used for?
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.
Q. What level of support does Cloudbeds offer?
Cloudbeds offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep)
