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Cloudbeds

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PMS, Booking & Channel Management for Independent Properties

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(19)

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Cloudbeds Features

Features Summary

Functionality

4.2

/5

324

Total features

92

8 categories

Cloudbeds features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Availability Management
Bed Management
Billing & Invoicing
Billing Rate Management

Common features of Channel Management software

API
Activity Dashboard
Activity Tracking
Availability Management
Calendar Management
Campaign Management
Channel Analytics
Collaboration Tools

Price starts from

100

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.2

/5

324

Price starts from

100

Per month

visit website

Total Features

92

Unique features

  • Tax Management

  • Bed Management

  • Registration Management

  • Dorms

Functionality

4.7

/5

919

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

126

Features in Common

82

Unique features

  • Event Calendar

  • Real-Time Notifications

  • Accounting

  • Referral Management

Functionality

4.6

/5

382

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

144

Features in Common

71

Unique features

  • Customizable Forms

  • Sales Reports

  • Maintenance Management

  • Reminders

Common Cloudbeds comparisons

Reviewers who mentioned features said:

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Llyr R.

Hospitality, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great all-rounder with a rapid rate of feature updates.

Reviewed a year ago

Great - probably the leader in the PMS space. You get what you pay for!

Pros

Ease of use and integrations with OTAs. Rapid rate of feature udates.

Cons

It's very expensive and somewhat glitchy at times. Missing native Xero/Quickbooks accounting integration.

Vendor response

Hi Llyr, Thank you for taking the time to share your feedback about the ease of use and integrations with OTA's. We appreciate it! Regarding the pricing and integrations, would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds

AW
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Anthony W.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smooth transition, excellent functionality

Reviewed 5 years ago

From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, Cloudbeds support was extremely responsive and helpful when I got stuck (which was rarely). Once we went live, the system performed exactly as desired. I couldn't be happier with it.

Pros

Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine. I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access. The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing.

Cons

I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance. There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy.

Vendor response

Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your comments and feedback about your experience with Cloudbeds. We are glad that we could accommodate your needs and are thrilled to hear that our centralized platform is meeting your expectations. Customers are always our top priority and we would like to thank you once again for putting together such a well-thought and constructive review of our product. Your feedback helps us understand what we are doing right and how we can continue to pursue the correct path - we are honored to have you as part of our journey as we look forward to providing you with the best service for your business for many years to come.

AR
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Verified reviewer

Graphic Design, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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manager

Reviewed 6 months ago

They have an excellent sales team whom really oversold us on their service. Careful. Nice support team as well (if/when you can reach them) but very limited support hours, often hard to reach. Moreover, they have a lot of hidden fees (specifically for credit card processing) that make them a lot more expensive than we initially anticipated when signing up.

Pros

They have a turnkey solution, although many other PMS providers have it as well.

Cons

By far the biggest issues relate to very poor service. When you eventually reach a support person they are very nice but its so hard to reach anyone when you actually need help. Let me put it this way, we've used Cloudbeds for over two years and have spent the last three days trying to get help from Cloudbeds in merely identifying which report to use, and which line item to use to determine total gross...

Vendor response

Hi, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you.

AV
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Alfredo V.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The comfort of a hotel and the adventure of a camping

Reviewed 5 years ago

We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it. This software is getting better every month!

Pros

Easy onboarding. Simple to train our staff and new team members. Great connectivity with channels. 27/7 Support

Cons

We would love to see more integrations in the future. A mobile App would be amazing.

Vendor response

Thank you for taking the time to leave this amazing review, we are delighted to hear that our product and support efforts are meeting your needs. At the same time, we appreciate your kind words about our sales staff - it brings us joy and motivates us to continuously improve our system and provide the best experience you can have! Regarding your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at support@cloudbeds.com know if you need any other assistance.

JL
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Jessica L.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great All in One Solution - PMS + Channel Manager + Booking Engine

Reviewed 5 years ago

Overall we are very happy with Cloudbeds. It's a software you can trust. We were worried at the beginning since we were used working with local servers, but we are very happy about the decision we took to switch to a cloudbased system.

Pros

One of the biggest Pros is that we don't have to use any 3rd party software anymore. It all works perfectly together and we are happy that we don't have to switch between different solutions for our daily workflow. It gives us full control over the business and a great overview of our daily operations. Since we started with Cloudbeds we increased our direct bookings and our revenue. Great software which we totally recommend for others.

Cons

Not available in German language. We would love to work with a Mobile App. No Accounting integration - we have to export all the data and upload it into our accounting software.

Vendor response

Thank you for taking the time to write us this review. We are delighted to hear how Cloudbeds can improve your sales and also promote efficiency in your workplace. We are also glad that you took the time to give the recognition to our teammates in support. We also not long ago launched our system in German, French, and Italian and I am sure you will love it!

MG
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Magaly G.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to Use All in One Property Management Software

Reviewed 5 years ago

We are very happy with the software - it gives us exactly what we need and the results are excellent. Great Support and very helpful when it comes to problems.

Pros

Excellent channel management - since we are working with Cloudbeds we never had an overbooking. It's fast and reliable. Easy to Use Calendar - you can move reservations with one click. Payment Processing is automatized and connected with Stripe. We also automatized our Welcome and Goodbye Emails with Cloudbeds - increased our Guest Experience.

Cons

Invoicing could be more customizable - we currently use another software for accounting and invoicing. A Mobile App would be super helpful to have it on our phone - it's mobile responsive but it's not very user-friendly.

PN
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Prashant N.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It can’t get better for hostels!

Reviewed 5 years ago
Pros

Super lucid interface Fantastic customer support (usual queries resolved in less than an hour) Lot of useful reports and features like housekeeping and cash draw

Cons

Only if the software had a mobile application.

Vendor response

Thank you for the amazing review. We are glad to hear that our product is meeting your needs. It brings us joy and motivates us to continuously improve our system and provide the best experience we can give you. About your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at support@cloudbeds.com know if you need any other assistance.

YL
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Yulia L.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zazen Boutique Resort & Spa Intergration

Reviewed a year ago
Pros

Easy to useClear interface for calendar and booking systemComplete and detailed reservation processClear process for booking engine set upQuick response of the on-boarding and support team

Cons

Groupe module with some unclear features and restrictions

Vendor response

Hi Yulia and team, We thank you for your valuable feedback. We are so glad that you find our system easy to use! To help you further, we suggest you try our centralized training center called Cloudbeds University. CBU allows you to access and learn Cloudbeds functionalities at your own pace to understand the features better and to use them at full capacity. We highly suggest you explore our courses related to the Groups Module to understand the feature better. If you still need further help, please use our Live Chat option to get real-time assistance from our Support Team. They would be happy to schedule a screen share call with you to conduct any training sessions. We hope this helps and please feel free to reach out if you have any additional questions.

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Pedro A.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Great sales peach, but not for a property management company

Reviewed 2 years ago

A total waste of time. The only useful time was to actually review this company and help future clients to avoid Cloudbeds at all costs.

Pros

It´s very intuitive and has a lot of functionalities.

Cons

Do not, I repeat, do not go for Cloudbeds if you are a property management company. They will try to convince you that they have all of the common day to day utilities of a channel manager/PMS. Unlike any other channel manager, the connection with booking is quite easy and done in a few minutes. For Cloudbeds, I basically needed to create a different booking account for each listing which is outrageous to say the least! I Have worked with 3 different platforms and probably had over 40 video calls with channel managers/PMS in the past and this was by far the worst experience I have had so far. Plus, I have paid for the onboarding and have not been entitled to any partial refund after finding out about hidden information given by the sales team.

Vendor response

We are truly sorry to hear that you did not have the best experience as a management company concerning your listings with the channel manager. Customer satisfaction will always be our top priority, and we would appreciate the opportunity to connect with you to better understand this matter. Please feel free to reach out to us via support@cloudbeds.com referencing this review and we will do our best to address the issues.

Pc
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Panagiotis c.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Deciding to change prices on their own....

Reviewed a year ago

negative. they decided to double my fees in one day without any reconsiliation. they just doubled the price from 37 to 74. Total disgrace.

Pros

I was just changing the prices in 6 sites on my own. now its easier. nothing another channel manager wouldnt do.

Cons

constant bugs. the support instead of helping you out they just send you articles uppon articles

Vendor response

Dear Panagiotis, Thank you for taking time to post your review. Your feedback helps us do better. Over the past years, we have been building new solutions and making product improvements to help customers maximize revenue and increase occupancy. In order to continue providing customers with a world-class platform, prices had to be adjusted accordingly. Please note that prior to applying any pricing changes, we sent a 30-day notice to customers. The same email notification was sent to your billing email on November 15, 2022. Thank you for your feedback, and please do not hesitate to us at support@cloudbeds.com if any concerns remain.

AP
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Antonie P.

Hospitality, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very user-friendly, cost-effective cloud PMS

Reviewed 2 years ago

This software is great for medium to small-sized hotels, limited service larger properties and vacation rental companies.

Pros

Super user-friendly (especially as it also has Thai language) and easy to setup. Amazing customer service (especially loving the live chat - with an actual person responding immediately). Integration with Xero.

Cons

Lack of POS and some more detailed reporting.

Vendor response

Thank you for leaving us such an amazing review. We appreciate the thoughtful comment and are glad that you are enjoying our Thai language release. With our support efforts meeting your expectations, we are aiming to continuously improve the service while bringing more features that benefit our customers. Feel free to reach out if you have any further suggestions or feedback.

SH
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Svetlana H.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Don't make the mistake I made, they make it hard to leave. LIKE A VERY EXPENSIVE DIVORCE!

Reviewed a year ago

Just awful. Inadequate software for the industry and 2023.

Pros

Staff if great. The software is just inadequate. I ve been in this industry for 12 years and used 4 softwares. This one is by far the worst.

Cons

Absolutely the worst customer support I have ever experienced in this industry. It is NOT possible to get in touch with accounting or payments. It took 3 months to get my invoice adjusted and services I do not use removed, yet still not all credit due was recorded and accounting, nor a manager ever followed up.if this wasn't bad, it got worse! We use their payment processor, well big mistake as well......

Vendor response

Hi Svetlana, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds

cb
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charles b.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Pres

Reviewed 10 months ago

I spent a lot of time describing and trying to fix problems

Pros

The system is easy to use. Consistently adding new features like Whistle and price point.

Cons

Took me a year of complaining for them to fix group bookings. And I believe that there are glitches in the availability matrix that block some available inventory. I’ve had multiple complaints from guests who have tried to book but cannot. Unforgivable issue since this should be their primary function. We’re still is that I’ve never know unless a customer calls.

Vendor response

Hi Charles, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds

GD
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Greg D.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Cloudbeds has gone downhill. I wouldn't recommend them.

Reviewed 10 months ago

Terrible. Looking for new options.

Pros

Multi channel integration options are pretty good.

Cons

Cloudbeds software is buggy especially when it comes to your property availability. Sometimes we'll notice days on your calendar that are blocked off for no reason. The customer support is the worst part about cloudbeds though. You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions. The software is not very user friendly so you will have a lot of questions about how to use it. Additionally, the checkout page on the website they build you is not end user friendly for customers.

Vendor response

Hi Greg, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you.

AB
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Amy B.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Product Fine, Customer Service - NON EXISTANT

Reviewed 6 years ago

Connectivity to OTA's. Online bookings. Lots of benefits actually- as many as ANY channel manager... but the problem was service when the product didn't work... then it really hurt us. Noone to call (no phone number listed) only online help- which was not helpful. They always made the problem mine... not ours as they are hired to be the experts. Like I really can solve the problems of their product not connecting!!

Pros

The software works wonders when it works. It's when there's a connectivity issue or bug in the system this firm fails. Online support does exist and they do offer quick feedback (not necessarily helpful, but it is fast feedback).

Cons

No phone number to call. No personal assistance. Lots of volumnes of help pages, but when your connectivity with an OTA goes faulty- guaranteed to get an email from customer service quickly saying you'll need to contact the OTA provider (who'll tell you to contact your channel manager). These guys sell them selves as the "professionals", but don't want to take care of the real immediate issues (any connection issue is an immediate issue when needing to sell rooms online).

Vendor response

Hi Amy, we don't have a call-in number because we would rather get back to you in a few minutes with a solution than put you on hold. We replied to most of your tickets within 10 to 30 minutes with a resolution. We have some of the best rated support in the industry and 99.9%+ system up-time. We hope we've been able to earn back your trust in our support team over time.

KW
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Koriynne W.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Lack of Customer Service Support

Reviewed a year ago

It's frustrating when I am trying to look for a support. The phone lines are not responding. The chat line does not take any responsibility, nor offer any help. I have to be writing to them, wait for 24hrs, and have them tell us that they couldn't do anything!

Pros

Its not a complicated system, and rather easy to use.

Cons

The lack of Customer Support is frustrating, especially when Cloudbeds are the only ones who manages the property management, and there is a terrible mistake in the pricing. It's impossible for us to make any amendments. For 2 full days, we have been on the Chat Support and we have been told that they cannot do anything about it. Where do we go from here?

Vendor response

Hi Koriynne, Thank you for taking the time to share your feedback. The team has reached out to you to discuss your concerns. Regards, Cloudbeds

MN
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Mahesh N.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Channel Management.

Reviewed 2 years ago

Very much easy like someone is standing with me every time to help.Move your hand but the brain part is automatically mobilized. You are using this software but you never feel strange about this software.Made well for all gorups of people.

Pros

Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software.

Cons

Like least in this thing means there are no any software better than this software for hotel management.

Vendor response

Thank you for taking the time and writing us such an amazing review, Mahesh. We are truly pleased to serve you as our loyal customer and are thrilled to hear how much you have been benefitting from the system and its impact on your business. Cheers to more reservations and happier guests!

kh
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kris h.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cloudbeds is our daily use program!

Reviewed 5 years ago

Overall experience is a 10. We use the program daily for 24 hours a day, it is live onto our website and has assisted us in every way. 100% would recommend Cloudbeds to anyone needing a live program, or anyone in the hospitality business.

Pros

Cloudbeds is our daily use software for our hospitality business. It is a live program which interacts directly onto our website - which works wonders. Has a slight learning curve but once learned is super easy to comprehend and use on the daily. The customer service is WOW, no matter the issue you speak to someone directly every time and they help EVERY TIME. The updates are frequent, constantly adding new features - multiple times we contacted customer service about an issue and a week or two later there was an update adding said feature to make it easier!! Easily management and would recommend!

Cons

The only downside if one at all is that the program is LIVE. Meaning a power surge or anything and you cant use it. Sometimes updates happen at inconvenient times.

GP
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Gavin P.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Not all its cracked up to be

Reviewed 5 years ago

I'm not usually one to write a review, but it was based on the many positive reviews on Capterra that I decided to go with this software in order to make my life easier. It doesn't do this and I'm confused why so many people rate this software 5 stars! I therefore feel obliged to add some balance and reality with this review. There are so many things wrong with this software that it's not possible...

Pros

Stripe integration. Custom email templates.

Cons

Doesn't send rate package information to OTAs. Lack of a mobile app - the website is NOT mobile friendly. Difficult to get long-term visual overview on a calendar. Reports lack functionality/customisation. Booking engine has a poor layout for the customer. Price overrides are not straightforward.

RA
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Roger A.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Cloudbeds not Ready for Prime Time

Reviewed a year ago

Our experience was very poor. Their implementation team was weak. The transition was not organized well and their support was poor.

Pros

On the surface their reports look modern, but when actually using their reporting it is limited.

Cons

I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per...

Vendor response

Hi Roger, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds

RD
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Ryan D.

Hospitality, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Nice product, but it has many floors that can only be solved by technical team!

Reviewed a year ago

Ok but could be better.

Pros

Integrations, online booking Chanel manager

Cons

The software is extremely slow, this has been reported many times, but nothing happens. The payment system is no good for the uk (except for online bookings) and we have resorted to taking most payments manually as a result. I love that you can do lots with the system, but sometimes it’s just information overload and could be simplified a lot.

Vendor response

Hello Ryan, Thank you for providing your feedback. We are happy to hear that you are taking advantage of our many integrations and channel manager, but sorry to hear that we've fallen short of expectations in other areas. We value your business and would love the opportunity to discuss your concerns with you directly. If there is anything specific we can do to resolve your situation, please let us know by reaching out to support@cloudbeds.com. Warm regards, The Cloudbeds Team

LG
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Larry G.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Choosing Cloudbeds as the HMS to migrate from our old HMS

Reviewed 2 years ago

I think i have already given that in my first feedback.

Pros

First of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague. The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the...

Cons

Like any software or application, there are always ways and functions to improve. I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought. There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice. The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page.

Vendor response

Thank you for sharing such a fantastic review, Larry. We have thoroughly enjoyed reading your comments and are thrilled by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your views of the system and experience so far, which helps us understand what we are doing right while finding the areas for improvement. In addition to that, we're happy that our support efforts have met expectations which we value significantly among several other things. Cheers to more reservations and happier guests!

CH
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Carl H.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cloudbeds, easy to use, very functional.

Reviewed 2 years ago

My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute).

Pros

It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.

Cons

There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.

Vendor response

Thank you for sending us an amazing review. We are happy to hear that the core features and functionality of our system are serving its purpose - which was our main goal when delivering an industry-standard product focused on the customer needs. With regards to the feedback, would you be able to let us know more via https://ideas.cloudbeds.com/ideas/new? Our product team monitors this page and your input is always appreciated.

CS
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Corey S.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for our small property

Reviewed 2 years ago

I have not experienced anything that would change my desire to utilize Cloudbeds to manager our property. It's so easy, a child could do it...literally.

Pros

I manage a 25 room boutique hotel, and Cloudbeds offers everything that we need in a nice, neat little package. It's so easy to use, you can train yourself how to utilize all the features in less than a day. On each and every screen, there are instructional videos on how to operate the features of the current window you are viewing. They also offer "Cloudbed University" if you want to sit down and...

Cons

I wish there was a way to store guest vehicle/license plate information. You can "Suggest a feature", which I have done, but it's the equivalent of an online suggestion box. You never know if anyone actually reads them, or even considers implementing them.

Vendor response

Thank you for taking the time to leave us such a fantastic review, we truly appreciate your thoughtful and detailed feedback about what you are enjoying the most with Cloudbeds and your wonderful experience with the support team. We are thrilled to find that our support efforts are meeting expectations. We are always customer first and believe in providing adequate and easy access to knowledge and...

RL
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Richard L.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Happy hotelier finds peace and harmony with Cloudbeds!

Reviewed 2 years ago

Wonderful, glad we made the change from AutoClerk/MyHMS! :-)

Pros

Very clean and well thought out user interface, and the ever present search bar is my constant best friend. Entering reservations, taking credit card information, quickly being able to switch around within CB and open multiple tabs, I just don't feel like I'm ever stuck on a problem. Online chat has been so fast and helpful with questions, offering work-arounds, providing links to documentation, offering suggestions and options...very happy with support!

Cons

I really have found very little to complain about with this software. 1) I would like the system to move reservations which fail authorization to "Pending" status, not "Confirmed" status. 2) Connecting to the GDS needs more hand-holding (IMO), I was simply not prepared for what was required and speaking directly with a 3rd party company which is located in Italy made communication more challenging.

Vendor response

Thank you for taking the time to leave us such a fantastic review! We are thrilled to hear your feedback as you are enjoying our centralized platform, and value your thoughtful comment as customer satisfaction is always a top priority. Your feedback is also appreciated as it helps us analyze the gaps and areas we can improve. If you have any additional suggestions, please feel free to share via https://ideas.cloudbeds.com/ideas/new.