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Cloudbeds
5
222
4
67
3
19
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1
26
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
PMS, Booking & Channel Management for Independent Properties
Table of Contents
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Cloudbeds - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2026
Cloudbeds overview
Based on 350 verified user reviews
What is Cloudbeds?
Cloudbeds is a reservations program with key features that include online booking, customer support, payment processing, and more.
Who uses Cloudbeds?
By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (56% of reviewers).
What do users say about Cloudbeds pricing?
Some reviewers find Cloudbeds offers reasonable value, especially for small businesses, and they appreciate flexible add-ons and included features. However, many users report hidden fees, confusing pricing, and essential features locked behind expensive plans, diminishing perceived value.
Starting price
Pros & Cons
User Interface
Guest Management
Accessible onboarding resources
Pricing
Email Support
Bugs and Issues
Cloudbeds’s user interface
Cloudbeds review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.1
Ease of use
4.2
Customer support
4.0
Reviews sentiment
What do users say about Cloudbeds?
Reviewers appreciate Cloudbeds for its intuitive interface, comprehensive hotel management features, and strong channel management, which help streamline daily operations and reduce overbookings. They find it easy to manage bookings, reservations, and rates across multiple platforms, and say it suits small to medium-sized properties well. Many highlight the time-saving automation and frequent updates as beneficial.
Users report frustrations with customer support, citing slow response times, lack of personalized assistance, and unresolved technical issues. They mention reporting limitations, occasional bugs, and complicated pricing structures. Some feel that manual processes and extra fees for certain features add to operational challenges.
Select to learn more
Who uses Cloudbeds?
Based on 350 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Cloudbeds's key features
Most critical features, based on insights from Cloudbeds users:
All Cloudbeds features
Features rating:
Cloudbeds alternatives
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Starting from
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Hostaway
Starting from
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Cloudbeds pricing
Pricing plans
Pricing details:
Core
No pricing info
Enterprise
No pricing info
User opinions about Cloudbeds price and value
Value for money rating:
To see what individual users think of Cloudbeds's price and value, check out the review snippets below.
Jacalyn F.
Sales
Eric H.
Owner
Cloudbeds integrations (1)
Integrations rated by users
We looked at 350 user reviews to identify which products are mentioned as Cloudbeds integrations and how users feel about them.
Integration rating: 5.0 (5)
“I could not find the actual program i used in your drop down menu.”
“Me convenció este POS y como se integraba perfectamente con Zettle fue que lo elegimos. teníamos dos terminales y no queríamos desperdiciar esa inversión.”
Kim K.
Instructional Design
Integration rating: 5.0 (2)
“To analyze my google ads conversion rate to actual booking”
Hosam D.
Salon Owner
Integration rating: 5.0 (2)
“Listed Kit scans my emails on queu, intakes relevant transaction documents, and automates tasklist updates, all subject to my approval.”
Theresa S.
Real Estate Agent
Integration rating: 5.0 (2)
“Linking Stripe to Wix processes customer payments and subscription billing securely through API webhooks without building payment gateways.”
Conann F.
Software Engineer
Integration rating: 5.0 (1)
“because i run my website off wix. I had to rebuild all the pricing plan cards as individual elements when I did away with Wix bookings.”
susan v.
Artistic Director
Other top integrations
Cloudbeds customer support
What do users say about Cloudbeds customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Cloudbeds customer support.
Widely noted by reviewers, Cloudbeds customer support is fast, professional, and often resolves issues promptly.
A fair number of users appreciate the 24/7 availability, live chat, and extensive knowledge base for self-service support.
Multiple users highlight the onboarding team’s dedication and the support team’s willingness to go above and beyond to help.
A minority of users report difficulty reaching live support, slow or unhelpful responses, and limited real-time assistance options.
Support options
Training options
To see what individual users say about Cloudbeds's customer support, check out the review snippets below.
“Amazing customer service (especially loving the live chat - with an actual person responding immediately).”
Antonie P.
MD
“Recently, it appears as though Cloudbeds is taking steps to focus more on relationship and supporting their partners.”
Louie B.
Owner - Operator
“I've been a customer for years, and it feels like they've taken advantage of loyal users.”
Elias S.
Owner
“No hospitality partners, no Cloudbeds. When I have immediate needs, there is not enough support.”
Louie B.
Owner - Operator
Cloudbeds FAQs
Cloudbeds has the following typical customers:
Small Business, Freelancers, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Cloudbeds used for?
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.
Q. What level of support does Cloudbeds offer?
Cloudbeds offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep)
