Cloudbeds Reviews

Pros
Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something Cloudbeds could change easily, since it's also up to the 3rd party. Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis.

Cons
NO integration with a credit card swiping device. Instead, any walk ins or changes to credit cards for existing reservations require you to manually input the credit card, which is both time consuming AND costs us thousands of dollars extra a year in fees (keyed in cards are 1% higher than swiped for us). No mobile app, meaning you need to use their site which is not mobile friendly. Poor item entry to a reservation. Adding items to the system is a breeze, but adding them to a reservation takes 7 clicks IF you're already on the reservation folio, otherwise it can take 10 from the calendar! Total waste of time, especially when we sell numerous small items from our on premise store.

Rating breakdown

Likelihood to recommend: 6/10

Pros
Cloudbeds is our daily use software for our hospitality business. It is a live program which interacts directly onto our website - which works wonders. Has a slight learning curve but once learned is super easy to comprehend and use on the daily. The customer service is WOW, no matter the issue you speak to someone directly every time and they help EVERY TIME. The updates are frequent, constantly adding new features - multiple times we contacted customer service about an issue and a week or two later there was an update adding said feature to make it easier!! Easily management and would recommend!

Cons
The only downside if one at all is that the program is LIVE. Meaning a power surge or anything and you cant use it. Sometimes updates happen at inconvenient times.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use, very complete. Well organized and flexible. They're always looking for ways to improve

Cons
Housekeeping module still needs a bit of working; reports also need improvement and the list of channels available could be higher. However they work all the time to improve so it's just a matter of time

Rating breakdown

Likelihood to recommend: 10/10

Pros
The PMS has nice colors and graphics plus statistics per channel,roomtypes, comparing years etc adding new stuff all the time. Support is super the team replies in the day with a fix most of the times. Cloudbeds team updates frequently taking care of the product and they listen to new suggestions very important. I had problems with other channel managers in the past not working well not sending all updates to channels top brand names but not here! Cloudbeds channel manager works spot on, no update issues changes from the PMS go to the channels in just a few secs. i totally trust it, it closes when it sells out and opens once a room is cancelled to resell it, auto mode no overbookings no trouble, giving me time to focus on other parts of my business, now i can have holidays in peak season when before i use to leave end of the season, my staff is loving it - pure positive energy! Im 2 years with cloudbeds a happy customer and would defentaly recommend it.

Rating breakdown

Likelihood to recommend: 10/10

Pros
good user interface, simple easy to use, fast. good integration with booking.com and hosteworlds.com

Cons
API is not reliable, don't build your third party app on top of it. We got bugs or timeout with almost all of their API call. Then they told us fixing the API bugs are not their priority. So why do they sell the API access and make advertising on internet to say they are the only one to have an API

Rating breakdown

Likelihood to recommend: 5/10

Pros
- It has a broad range of tools, including PMS, OTA managment, Booking engine. - Best Value of the market. - Easy to use and fast learning curve. - It can be used in many devices, like PC, tablet or mobile. - Support is fast and responsive. - They adapt to your needs.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Cloudbeds is so user friendly and the fact that you have every function and administration features available with a simple click of the mouse is the icing on the cake. Every function along with any changes that need to be made are real time and always correct. The staff is amazing and the fact that I was able to build this PMS in less than four weeks was amazing. The export and import of my reservation history of over 9 years was flawless from my old PMS to Cloudbeds. The accounting features and overall digital capabilities is fantastic. No more servers or software needed to run our systems let alone the need of virtual servers which cost money each month. Cloudbeds has hit a home run with their My Allocator channel direct system. We have had zero issues with over bookings or discrepancies with rates since we have used Cloudbeds. My staff loves how easy it is to use compared to our old system. Keep up the great work CLOUDBEDS!!!!

Cons
I have yet to find anything that I don't like about Cloudbeds. However, as we continue to use Cloudbeds we will probably find items or issues that may come up. I am confident that Cloudbeds will address said items or issues if the arise.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Cloudbeds is one of the easiest software out there. Forget about the hours of training, complicated setup... it's intuitive, and mostly automatic. It helped us reduce considerably the amount of hours needed to handle reservations and no more overbookings. It comes at a great value, extremely competitive to any other option and can replace multiple other systems: channel manager, revenue manager, e-mailing automation... it does it all! The customer support is excellent and very quick to respond - always with a "can do" attitude.

Cons
This software was built for small/medium independent hotels. It fulfils its purpose beautifully. However, if you deal with a large volume of groups for example, it will be a bit inconvenient. Here's the good news: there are hundreds of new functions being developed and the software gets big updates almost every month. Group functions are coming by the end of 2018, and this software just keeps getting better.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Its an almost all inclusive package to manage our units, reservations, check in/check outs, customer information, etc. The calendar view and access to info is very good. Payment processing now that we have it working is easy and working well.

Cons
There is not a lot of training and/or support to work through the entire setup and ongoing use. Support calls are limited to 1 hour (and for initial setup this is not long enough). Expectation is that the user learns from guides and videos they provide. Its perhaps a better fit for experienced and/or larger companies who would have tech savvy staff. We are a brand new, small company with only 2 employees. So to try and set up and learn the system and integrate it for payments and booking channels has been very time consuming and confusing. The rates and availability (to me) are very complex and difficult to work through setting up so that it works for your own bookings and the booking channels. We are getting there and believe it will be a great system overall once we work through everything but we're still not there yet (after 2 months).

Rating breakdown

Likelihood to recommend: 7/10

Pros
The software works wonders when it works. It's when there's a connectivity issue or bug in the system this firm fails. Online support does exist and they do offer quick feedback (not necessarily helpful, but it is fast feedback).

Cons
No phone number to call. No personal assistance. Lots of volumnes of help pages, but when your connectivity with an OTA goes faulty- guaranteed to get an email from customer service quickly saying you'll need to contact the OTA provider (who'll tell you to contact your channel manager). These guys sell them selves as the "professionals", but don't want to take care of the real immediate issues (any connection issue is an immediate issue when needing to sell rooms online).

Rating breakdown

Likelihood to recommend: 5/10

Pros
Scaleability, Ease of use, UX, Cloud-based

Cons
Cloud-based, support hours as we are in a different time zone, rigidity of custom development.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This is a great property management system, Very complete with channel manager and booking engine. The channel manager is great, works perfectly. No problems with double bookings ever, after 2 years. The housekeeping module could be improved a lot. The value for money is excellent.

Cons
The channel manager could have more distribution channels, and they should be faster in creating new partnership.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Always improving. Adapts to our needs. Very easy to use, no complicated procedures.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the dashboard screen, very handy to have. The simplicity of the program is great. The ability to manage rates is a big plus.

Cons
Not a big fan of the HTML website, if you are not a web guru you are out of luck. The limitation on customization of forms is frustrating. The real big issue is the lack of-of reports that can be run. Coming from hotels, that you had the opportunity to run reports for month end was great. I would say that I am not a real fan of the customer knowledge base. You think with a office in San Diego that they would have a support team in the states.

Rating breakdown

Likelihood to recommend: 8/10

Pros
We use Cloudbeds channel manager to sync our calander with the OTAs. Since we have started using them we have never had a problem with the functionality of the product and we no longer need to worry about double booking our rooms.

Cons
I am unable to use yield management but this might be because of my reservation system.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Very user friendly and excellent customer service support Very user friendly and excellent customer service support Easy to manage and be able to perform all task for our business!!

Cons
Reallly has all you need to manage big/ small hotel or pension in any scale of business! Wish Airbnb integration for price and availability can be fully sync due to iCal calendar issue , looking forward to see it's become better and better!

Rating breakdown

Pros
Cloudbeds has the best Calendar-View for Hotel owners. Apart from that the features are really great - the drag and drop interface for moving bookings, cash-drawer, house-accounts and the channel manager itself. Not to be forgotten, their support is world-class as there team responds within an hour

Cons
At present they don't offer a mobile app for the Hotel owners. Although one could login into the PMS on the mobile browser.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Booking engine appearance is modern and clean, scrolling calendar on mobile devices, calendar shows today's check-ins and checkouts.

Cons
No support. When you have an issue, you email and wait. Then they say, "that's not possible, but put it on the idea boards so it can get voted on." And there it will sit for years. Daily workflow was terribly inefficient compared to our old system. The check in process took about 5 minutes longer with so many more clicks. Just to print something became a nightmare! Setting up rates and availability is a total pain initially, but then it gets so much worse. Instead of seasonal rate intervals with occasional rate increases for high demand dates, we have hundreds of rate intervals (cloudbeds creates automatically) that require tedious manually editing for each room type and each interval. All of this means hours of wasted time and energy spent where it should be minutes or even seconds. The cost. There are more robust PMS's out there for much less, period. Don't waste your time!!!

Rating breakdown

Likelihood to recommend: 0/10

Pros
Good usability. Training period for a new receptionist has become short compared with starting to use Cloudbed.

Cons
We would like you to add OTA such as Rakuten or Jalan in Japan. We would like you to improve Occupancy-based pricing for myfrontdesk.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Very professional team starting from customer support which is super fast and sufficient to their developers who really pay attention to advices and open tickets for improvements! As I have been personally working with 3 other providers I could definitely say this company offer incredible value for money! We are using their pms, channel manager, booking engine, rate checker and will use other their product soon.

Cons
Looking forward when connection to Airbnb will be finalised. Maybe even HomeAway one day? Happy to be a customer of Cloudbeds.

Rating breakdown

Pros
We're managing some villas, hostels and hotels across Bali, Lombok and Flores, Indonesia. We always encourage our clients to use CloudBeds because it's easy for them to learn how to use and we're fully supported by their support team and their sales rep like 24/7h. Additional features like price intelligence, helps us as revenue management, to maximize the properties revenue growth.

Cons
As user and developer, we like more and more innovative features. I, personally am waiting for a mobile app whenever it's available!

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is easy too use. it is easy to manage the reservation. The report is helpful for us to do some forecast in the future.

Cons
Add some more useful data on the pop up screen in order to get more easlier while we click on each reservation. For example, show the type of payment instead of the estimated arrival. Due to not that much of the guest who left the time for an information. But there are 2 ways of the type of payment which is we have to click on the reservation details in order to get this information.

Rating breakdown

Likelihood to recommend: 7/10

Pros
WHEN it works it's a great system. But daily downtime and the worst customer support i've ever dealt with make it an easy choice for us to move to another system Activally working on updating their system, just not the problems that few hotels deal with.

Cons
I pray for your soul if you ever have to deal with their customer support. I've never been through such a frustrating process for 12 weeks and still don't have a mayor problem fixed. Contract was renewed even though we had written confirmation it wouldn't be before we discussed common issues.

Rating breakdown

Pros
Easy integration with other systems, great reporting features, and continued improvement

Cons
No automated pre and post email templates would like the reservation to default to 2 persons as the standard occupancy to save guests a key stroke

Rating breakdown

Likelihood to recommend: 10/10

Pros
synchronize with otas and keep booking not missing or overbooking, and message are sent to guest both pre and post stay

Cons
Group booking management and booking engine need improvement also rate plan. is there any way we can send multiple rate plan to otas

Rating breakdown

Likelihood to recommend: 9/10