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Cloudbeds

4.3

(329)

PMS, Booking & Channel Management for Independent Properties

Last updated: March 2025

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Cloudbeds Reviews (2025)

Overall rating

4.3

329

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Rating criteria

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.48/10

Reviews by rating

211

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Pros and cons

“Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.”

Rinna V.

Entrepreneur

“Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.”

Laura S.

Bookkeeper

“Fantastic customer support (usual queries resolved in less than an hour). Lot of useful reports and features like housekeeping and cash draw.”

Prashant N.

CEO

“There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.”

marjorie j.

manager

“Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.”

linda v.

Hotel owner

“Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.”

Aaron E.

General Manager

329 reviews

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