Cloudbeds Reviews

Cloudbeds

PMS, Booking & Channel Management for Independent Properties

4.55/5 (55 reviews)

Justin Steele

Great at some things, missing many

Used daily for 6-12 months
Reviewed 2018-08-12
Review Source: Capterra

Cloudbeds is the best of an embarrassingly bad market. Their support is cheery and relatively quick to respond, which is all the more frustrating when they consistently cannot help you nor provide you insight into whether your issues will ever be fixed. They provide an "ideas" site for their customers to use (so their employees aren't required to actually talk to customers), and they have gone as far as to REMOVE the ability to comment on ideas in order to add more detail/use cases/etc. If screaming into the void wasn't bad enough, now they've closed the door in front of your face.Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something Cloudbeds could change easily, since it's also up to the 3rd party. Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis.

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

kris hutchinson

Cloudbeds is our daily use program!

Used daily for 2+ years
Reviewed 2019-02-13
Review Source: Capterra

Overall experience is a 10. We use the program daily for 24 hours a day, it is live onto our website and has assisted us in every way. 100% would recommend Cloudbeds to anyone needing a live program, or anyone in the hospitality business. Cloudbeds is our daily use software for our hospitality business. It is a live program which interacts directly onto our website - which works wonders. Has a slight learning curve but once learned is super easy to comprehend and use on the daily. The customer service is WOW, no matter the issue you speak to someone directly every time and they help EVERY TIME. The updates are frequent, constantly adding new features - multiple times we contacted customer service about an issue and a week or two later there was an update adding said feature to make it easier!! Easily management and would recommend!

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Ana Leamaro

Great PMS and always improving

Used daily for 1-2 years
Reviewed 2017-02-14
Review Source: Capterra

I've been through 5 PMS, 4 of them in the last 3 years. My difficulty was to find a software that was adequate for my guesthouse and my vacation apartments. I finally found what I needed in Cloudbeds. It was recommended to me by another hotel and it was my lucky day! This software is very easy to use, complete and they're always making it better with all the suggestions given by us. The customer support is the best I've ever worked with, very professional and fast in helping you. Probably because the software works so well they don't have many complains! The PMS has a channel manager for all the main websites and increasing daily the number of channels. It works perfectly without any problems and no double bookings due to connection delays. We have freed 3/4 hours of daily work with this PMS, which we can apply to other activities. If you're looking for a excellent PMS with a reasonable price than this is what you want. I highly recommend this system and I intend to keep working with them for a long long time. Easy to use, very complete. Well organized and flexible. They're always looking for ways to improve

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Nektarios Armatas

Super friendly, functional

Used daily for 1-2 years
Reviewed 2017-06-22
Review Source: Capterra

The PMS has nice colors and graphics plus statistics per channel,roomtypes, comparing years etc adding new stuff all the time. Support is super the team replies in the day with a fix most of the times. Cloudbeds team updates frequently taking care of the product and they listen to new suggestions very important. I had problems with other channel managers in the past not working well not sending all updates to channels top brand names but not here! Cloudbeds channel manager works spot on, no update issues changes from the PMS go to the channels in just a few secs. i totally trust it, it closes when it sells out and opens once a room is cancelled to resell it, auto mode no overbookings no trouble, giving me time to focus on other parts of my business, now i can have holidays in peak season when before i use to leave end of the season, my staff is loving it - pure positive energy! Im 2 years with cloudbeds a happy customer and would defentaly recommend it.

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Bruno Schuermans

Good product but their API is VERY VERY buggy

Used daily for 6-12 months
Reviewed 2018-04-26
Review Source: Capterra

Integration with Booking enginesgood user interface, simple easy to use, fast. good integration with booking.com and hosteworlds.com

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Claudio Nunez

CloudBeds is the greatest tool for hoteliers

Used daily for 1-2 years
Reviewed 2017-02-13
Review Source: Capterra

CloudBeds is one of the best services available, if not the best. Our hotel has been working with them for over a year now, and couldn't be any happier. Their broad range of tools makes them the top 'Value for money' software. They have the complete package, and can adapt the software and costs for your needs and size of the hotel. Another great thing is that they have been updating the software with new tools that we as users request, and support is excellent via email or phone. We use of all the tools they provide, PMS, OTA manager, Website Booking Engine, among others, which are quite user friendly and saves you a lot of time and resources. We tried other services at the time, and decided that CloudBeds met all of our needs, and we don't regret our choice. We can definitely recommend them to any hospitality owner /operator.- It has a broad range of tools, including PMS, OTA managment, Booking engine. - Best Value of the market. - Easy to use and fast learning curve. - It can be used in many devices, like PC, tablet or mobile. - Support is fast and responsive. - They adapt to your needs.

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Richard Brosal

Cloudbeds is the best decision I have made moving from our old PMS company!!!!!

Used daily for less than 6 months
Reviewed 2018-04-26
Review Source: Capterra

Ease of use, accurate rates and availability, great tech support, great customer service, very cost effective, and overall great all around product.Cloudbeds is so user friendly and the fact that you have every function and administration features available with a simple click of the mouse is the icing on the cake. Every function along with any changes that need to be made are real time and always correct. The staff is amazing and the fact that I was able to build this PMS in less than four weeks was amazing. The export and import of my reservation history of over 9 years was flawless from my old PMS to Cloudbeds. The accounting features and overall digital capabilities is fantastic. No more servers or software needed to run our systems let alone the need of virtual servers which cost money each month. Cloudbeds has hit a home run with their My Allocator channel direct system. We have had zero issues with over bookings or discrepancies with rates since we have used Cloudbeds. My staff loves how easy it is to use compared to our old system. Keep up the great work CLOUDBEDS!!!!

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Ettore Zotarelli

Ideal for the independent hotelier

Used daily for less than 6 months
Reviewed 2018-07-10
Review Source: Capterra

Accurate bookings, automation of tasks (e-mails, booking confirmations, amendments, no more typing reservations into the PMS from external sources...). Staff productivity is high, loss of transactions/cash is low (easy to investigate where mistakes happened in case numbers are not matching). New employees are ready to work in a matter of minutes, while an "admin" user might take only as much as 7 days to get (self) trained into advanced features. Cloudbeds is one of the easiest software out there. Forget about the hours of training, complicated setup... it's intuitive, and mostly automatic. It helped us reduce considerably the amount of hours needed to handle reservations and no more overbookings. It comes at a great value, extremely competitive to any other option and can replace multiple other systems: channel manager, revenue manager, e-mailing automation... it does it all! The customer support is excellent and very quick to respond - always with a "can do" attitude.

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Amanda Reed

Great features & functionality

Used daily for less than 6 months
Reviewed 2018-04-19
Review Source: Software Advice

Overall great product, but in my opinion, it is difficult to get it up and running smoothly unless you have your own tech personnel to devote to it.Its an almost all inclusive package to manage our units, reservations, check in/check outs, customer information, etc. The calendar view and access to info is very good. Payment processing now that we have it working is easy and working well.

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Amy Behm

Product Fine, Customer Service - NON EXISTANT

Used daily for 2+ years
Reviewed 2018-05-16
Review Source: Capterra

Connectivity to OTA's. Online bookings. Lots of benefits actually- as many as ANY channel manager... but the problem was service when the product didn't work... then it really hurt us. Noone to call (no phone number listed) only online help- which was not helpful. They always made the problem mine... not ours as they are hired to be the experts. Like I really can solve the problems of their product not connecting!!The software works wonders when it works. It's when there's a connectivity issue or bug in the system this firm fails. Online support does exist and they do offer quick feedback (not necessarily helpful, but it is fast feedback).

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Jason Richards

An excellent, scaleable, stable, great value hostel solution

Used daily for 1-2 years
Reviewed 2017-02-27
Review Source: Capterra

We made the decision to implement Cloudbeds across our 5 hostel locations. Being in a low cost region, we found the products not only feature rich for our needs, but also excellent value. The implementation process was painless, generally the support was and has continued to be of high order. As with any off the shelf system there were a handful of small workarounds required which the team were swiftly forthcoming in working with us to develop. It was a big decision to migrate to Cloudbeds, we're glad we did. We have improved our sales and operations as a result while simultaneously vastly reducing our system costs.Scaleability, Ease of use, UX, Cloud-based

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Ana Fernanades

Great PMS

Used daily for 2+ years
Reviewed 2018-12-07
Review Source: Capterra

This is a great property management system, Very complete with channel manager and booking engine. The channel manager is great, works perfectly. No problems with double bookings ever, after 2 years. The housekeeping module could be improved a lot. The value for money is excellent.

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Elizabeth Villanueva Oré

Easy, efficient, adaptable

Used daily for 1-2 years
Reviewed 2017-02-13
Review Source: Capterra

We have been using Cloud beds for almost 2 years. Very intuitive and easy to use. Covers all of our needs and more. They are always updating and making important improvements to the software features. It get better and better. The support team is very good and always available. My Front desk: Cloud beds has made our Front desk tasks easier. We have more time for our guests! My Allocator: We do not waste time anymore updating availability on the OTA's extranets. We are always available which means more sales. My Bookings: we have just started to use it. Easy to configure, adapts to specific needs. Always improving. Adapts to our needs. Very easy to use, no complicated procedures.

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Vincent Kerzman

I am with Cloudbeds, some minor challenges.

Used daily for 6-12 months
Reviewed 2018-02-06
Review Source: Software Advice

I wish they would create a customer forum based on the size of properties to get input from the owners. Otherwise, I like the product. I like the dashboard screen, very handy to have. The simplicity of the program is great. The ability to manage rates is a big plus.

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

John Stevens

Channel Manager

Used daily for 2+ years
Reviewed 2019-01-26
Review Source: Capterra

We use Cloudbeds channel manager to sync our calander with the OTAs. Since we have started using them we have never had a problem with the functionality of the product and we no longer need to worry about double booking our rooms.

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Elton Lin

Best channel manager system

Used daily for 1-2 years
Reviewed 2018-07-17
Review Source: Capterra

Very user friendly and excellent customer service support Very user friendly and excellent customer service support Easy to manage and be able to perform all task for our business!!

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Akshay Shivpuri

Best PMS Software our there

Used daily for 1-2 years
Reviewed 2018-07-11
Review Source: Capterra

Cloudbeds has the best Calendar-View for Hotel owners. Apart from that the features are really great - the drag and drop interface for moving bookings, cash-drawer, house-accounts and the channel manager itself. Not to be forgotten, their support is world-class as there team responds within an hour

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Keyvin Pollington

Cloudbeds looks good, but that's about it. Basically no support whatsoever.

Used daily for less than 6 months
Reviewed 2018-03-24
Review Source: Capterra

Learning experience. Don't go with companies that only have email support. We lost a few thousand dollars in business from their negligence. Booking engine appearance is modern and clean, scrolling calendar on mobile devices, calendar shows today's check-ins and checkouts.

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Ken Yamaguchi

Expect you to market Cloudbed at accommodations in Japan

Used daily for 1-2 years
Reviewed 2018-01-18
Review Source: Capterra

The volume of task for managing reservations and inventories has been reduced. It cause us that the training period for a new staff has become short. It is easy for managing directors to watch the statistics for all managing properties.Good usability. Training period for a new receptionist has become short compared with starting to use Cloudbed.

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Zanneta Baumane

10 stars for incredible customer support!

Used daily for 6-12 months
Reviewed 2018-05-03
Review Source: Capterra

Very professional team starting from customer support which is super fast and sufficient to their developers who really pay attention to advices and open tickets for improvements! As I have been personally working with 3 other providers I could definitely say this company offer incredible value for money! We are using their pms, channel manager, booking engine, rate checker and will use other their product soon.

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Reza Monoarfa

Simply the best choice for a PMS with fantastic support team on a reasonable money spent!

Used daily for 6-12 months
Reviewed 2018-07-11
Review Source: Capterra

revenue growth!We're managing some villas, hostels and hotels across Bali, Lombok and Flores, Indonesia. We always encourage our clients to use CloudBeds because it's easy for them to learn how to use and we're fully supported by their support team and their sales rep like 24/7h. Additional features like price intelligence, helps us as revenue management, to maximize the properties revenue growth.

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Thitiporn Laophokhin

When we force with a problem, the staff get invove quite fast and help us a lot to resolve the issue

Used daily for 6-12 months
Reviewed 2018-05-15
Review Source: Capterra

Life is much more easier. It is easy too use. it is easy to manage the reservation. The report is helpful for us to do some forecast in the future.

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Felix Swinkels

Very, very poor customer support.

Used daily for 1-2 years
Reviewed 2018-06-22
Review Source: Capterra

WHEN it works it's a great system. But daily downtime and the worst customer support i've ever dealt with make it an easy choice for us to move to another system Activally working on updating their system, just not the problems that few hotels deal with.

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Ivan Drechsler

Excellent Uptime!

Used daily for 6-12 months
Reviewed 2017-02-14
Review Source: Capterra

Have been with Cloudbeds for almost a year now, and their uptime and continued operation has been outstanding. Always plenty of notice for their planned updates and seamless integration between the various components makes this a great value for my operation. Casey in the front office is a great asset to the company!Easy integration with other systems, great reporting features, and continued improvement

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

Sorphea NOP

am happy that cloudbeds manage many task that we need for our booking and communication management

Used daily for 1-2 years
Reviewed 2018-04-04
Review Source: Capterra

save time for us intern of manage our day to day bookingssynchronize with otas and keep booking not missing or overbooking, and message are sent to guest both pre and post stay

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Cloudbeds

PMS, Booking & Channel Management for Independent Properties