Cloudbeds Reviews

the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

I love the interface and ease of use, the graphic design is great, I love calendar view, is very easy to see and edit reservations, I really love this software!

The reservations page, we have almost NO options to customize the page and it looks like it was designed by an engineer in 1985! You guys could do so much better in terms of graphic design and options for each business!

Thank you for leaving such a fantastic review for us, we truly appreciate your kind words and feedback, and are thrilled to hear that our core features are meeting your expectations. With regards to the reservations page, it will be forwarded to our product team. Should you have any more suggestions, please don't hesitate to visit: https://ideas.cloudbeds.com/ideas/new.

I chose Cloudbeds because they integrated with [SENSITIVE CONTENT] and had a calendar that should have worked across all the channels.

Not only did the calendar not really work across the channels, but the software itself was ridiculously difficult to use. Extremely poor user interface. We required "help" with absolutely anything that was outside of perfectly typical (which was often), and would have to submit a ticket and wait (sometimes for days) to get that help.

Thank you so much for taking the time to leave us this review, we appreciate your feedback and regret to hear that you did not have the best experience with us. We will continue to work hard and understand our community's needs even better. If you would like to discuss this matter in further detail, please feel free to reach out via support@cloudbeds.com and reference this review. We would be glad to understand the situation further.

Google Hotels Integration was the primary reason for the move.

The worst part of Cloudbeds is the support. The people posing as support agents are mostly message takers. At best, they will Google an outdated support article and drop a link in the chat. You are on your own. You will need to troubleshoot all issues yourself. The launch was disorganized. They turned the API on even though they had not finished our website, resulting in several duplicate bookings. There...

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Thank you so much for taking the time to leave us an amazing review, we truly appreciate your comment. Customer service is one of our utmost priorities and I am very sorry to hear that you did not get the best experience from Cloudbeds. We will take strong measures and improve our quality of support with your feedback taken into account. Moving forward, we will ensure that every customer is treated with the best standard of support we aim to deliver at Cloudbeds. If you would like to discuss this matter in detail, please feel free to reach out via support@cloudbeds.com and reference this review. We would be glad to understand the situation further.

Es muy sencillo visualmente, bastante intuitivo y tiene buenas instrucciones para su uso. Muy amplio para abarcar varias facetas, se nota que pensaron en todo lo que abarca el funcionamiento de una propiedad hotelera. Muy cómodo de usar.

Creo que hace falta una pestaña de recepción, donde podamos realizar comentarios, notas y observaciones tanto sobre las reservas como sobre el establecimiento en si, sea para limpieza o mantenimiento, o un sector donde se pueda acceder a estas pestañas: recepción, mantenimiento y limpieza, restaurante. Este acceso solo para los usuarios del programa, ya que seria un manejo interno del equipo de trabajo....

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Thank you so much for taking the time to leave u a fantastic review. We are thrilled to hear that your property is benefitting from a centralized platform. We truly appreciate such detailed feedback which helps us understand what our customer needs in line with the improvements that can be implemented to further enhance our system. If you would like, we are more than happy to connect with you over a direct conversation in reference to this review. Please feel free to reach out to us via support@cloudbeds.com.

Our property was using 3 other PMS which were quite highly rated on the market. CloudBeds is the best PMS solution we came across. Customer Service we rate at 15/10. It's functionality - it can do everything your property might require. If are you a small AirBnB owner or managing a big property this is the the best software you can get. Individual approach to the customer and flexibility in everything is something that stands out compared to their competitors. We recommend CloudBeds to everyone in the hospitality market. You will never want to change your PMS. Thank you CloudBeds.

Nothing to dislike. Everything is perfect.

Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your feedback and are thrilled to hear how much you value Cloudbeds and that our support efforts meet your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests!

Su funcionalidad, las posibilidades de configuración y personalización del producto, las herramientas de comparativas con la competencia y la gestión de tarifas

La implementación: en mi opinión el soporte es mínimo y no centrado en las necesidades específicas del negocio. No tiene sentido que los técnicos que dan soporte tengan un tiempo limitado para cada llamada o reunión, dejando a medias las tareas si el tiempo reservado se agota, sin importar la situación en la que se quede la implementación. No hay un servicio telefónico, por lo que en momentos de urgencia o de cierta prisa no hay una reacción adecuada.

Thank you for taking the time to send us an amazing review. We are glad to hear that Cloudbed's functions and features are meeting your needs. We also appreciate your feedback as it helps us grow and understand our community even better. We will take your feedback regarding the implementation and support into consideration and if you would like to discuss this with us in detail, please feel free to reach out via support@cloudbeds.com and reference this review. We would be glad to understand the situation further.

Mostly it's good: (1) Appearance and use of the Calendar. (2) Set up to Channel connections. (2) Payment processing - the info is easy to access and it's all gone like clock work. (3) Email templates and schedules. (4) Notes on reservations. Easy to track email records. (5) Their support has been amazing.

(1) Have to manually apply balance owing payment. Wish this happened automatically. (2) the filters for searches is a bit cumbersome. You have to "submit" and then "apply" and even the look of the calendar drop downs took some getting used to.

Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is helping you run your property with a centralized platform and that our core features along with the support efforts are meeting expectations. Regarding your concerns, would you be able to let us know more via support@cloudbeds.com so that our team can assist you better?

The program is both easy to use and teach to employees. It takes all of the hard work and removes the pain that comes with accidental overbookings, something that has proven huge for our business especially when comparing to other businesses who do not use cloudbeds and have suffered because of it.

I would like more integrations with Point of Sale software programs

Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are glad to hear that Cloudbeds is saving you time with a centralized platform, and our support efforts are meeting your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests!

Great UI. Huge range of features and reporting. No over-bookings ever!

Booking Portal UI and customisability is simple. Integrations to CRM and Accounting software is still in progress.

Hi Luke, thank you so much for your kind words and for taking the time to leave us a fantastic review. We are happy to hear that you are enjoying the core features of our system which is creating value for your business. We thrive to continue proving the best service for our loyal customers for many years to come.

Very clean and well thought out user interface, and the ever present search bar is my constant best friend. Entering reservations, taking credit card information, quickly being able to switch around within CB and open multiple tabs, I just don't feel like I'm ever stuck on a problem. Online chat has been so fast and helpful with questions, offering work-arounds, providing links to documentation, offering suggestions and options...very happy with support!

I really have found very little to complain about with this software. 1) I would like the system to move reservations which fail authorization to "Pending" status, not "Confirmed" status. 2) Connecting to the GDS needs more hand-holding (IMO), I was simply not prepared for what was required and speaking directly with a 3rd party company which is located in Italy made communication more challenging.

Thank you for taking the time to leave us such a fantastic review! We are thrilled to hear your feedback as you are enjoying our centralized platform, and value your thoughtful comment as customer satisfaction is always a top priority. Your feedback is also appreciated as it helps us analyze the gaps and areas we can improve. If you have any additional suggestions, please feel free to share via https://ideas.cloudbeds.com/ideas/new.

intuitivo, bom design, tem uma equipa de suporte disponível 24 horas, o facto de termos channel manager, booking engine e pms num só software facilita imenso o dia-a-dia de todas as unidades

recursos que faltam - sincronização de tarifas com as OTA's que não sejam só a tarifa Standard; o facto de não termos possibilidade de colocar preços por ocupação; as unidades Spot Apartments têm perfis / páginas diferentes e não tendo ligação entre elas faz com que o dia-a-dia seja dificil de gerir porque temos de ver propriedade a propriedade em vez de ter só um perfil (Spot Apartments) com as diferentes localizações (exemplo: se quisermos mudar um hospede de uma unidade para outra temos de cancelar a reserva e criar a reserva na outra unidade porque nao existe possibilidade de alocar de uma unidade para outra); outra coisa +é o facto de vocÊs não terem um alerta de preço minimo , isso era algo muito util ter por causa dos erros de digitação (colocar 5€ em vez de 50€).

Thank you for taking the time to leave us an amazing review. We are glad to hear that you are enjoying some of the core features of Cloudbeds. We truly appreciate your feedback regarding the channel manager - and if you haven't already, please reach out to us via support@cloudbeds.com referencing this review so we can better understand your request.

The software is Cloud based and therefore very easy to use anywhere at any time. Also the mobile version is extremely user friendly. The reporting is easy to read and understand. The interface of the booking calendar is extremely straight forward and easy to use. Training with our staff and new coming staff go very fast. It is possible to have an external daily backup of your data on your server. There are several extra integration apps available to connect to the system like POS systems etc. It is very easy to move around bookings in the calendar instantly.

Maybe a mobile app would be nice to have, however I understand they are currently working on that. Maybe one small feedback which could be approved is in their booking engine when you select a room it would be nice if the selection could show up in "Accommodations" column at the right side so you can see a summary of what you are about to book and with the option to deleted rooms when necessary. Also once you click "book now" there is no way to make any adjustments to the booking anymore. A minor issue however maybe good to look into it...

We appreciate greatly the effort and time it took for you to write this review. We are incredibly delighted to hear how enjoyable your experience is with us so far. We are also excited that you had the chance to put a positive recognition to our team. We are more than happy to provide any help we can to our friends who share the same walk of life. About your feedback on a mobile app, as you had mentioned too, we are currently developing a mobile app so you can use Cloudbeds on the go. About the Booking Engine, we will escalate this to our team so they can take further actions to improve this situation. In the meantime, please reach out to our team at support@cloudbeds.com if you need any other assistance.

I like the easy calendar use. Setting up promotions, loading rates, online training information

I would like to see improved graphics for the direct booking site, to really show off Promotions or Special offers.

Thank you for your trust in Cloudbeds and for writing us such a nice review; we truly appreciate your feedback and that you are enjoying some of the core features. Regarding our booking engine, it is fully customizable through open HTML coding and we have some resources in our knowledge base that can help you re-design it into a suitable theme of your liking. Please reach out to us via support@cloudbeds.com and we will be more than happy to help you.

Cloudbeds works really well at organizing all of our reservations from different sources. It has a user friendly customer facing platform, and the platform we use is nice too. They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service. Really. I don't know that I've ever experienced such good customer...

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There are a few clunky aspects to the software that could be improved. Setting up new base rates takes some time as you have to do it individually for each room type. Hopefully they'll find a way to improve that in the future. I've had a hard time setting up the system to automatically send a receipt to guests after they've checked out too. I'd also love it if our guests could choose add-ons when they book like adding a pet fee. It would be great if they could make this work with all of the different OTAs too, so that it's easier to collect a pet fee. Right now I have to manually go in and add this, which means the guest doesn't see their actual room price until they have checked in.

We are more than delighted to hear that you have made the correct choice with choosing Cloudbeds. We are proud to be able to provide you with a centralized system with the capability to dramatically increase your property operational efficiency. It has always been our main goal to provide you with a system so easy to use, that it can save you hours of work daily. Our support team is also very proud...

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Really saves our time with its automised multiple booking channel management system especially its automatic rate management helps us to optimize our revenue by providing the optimal price for rooms over time. Offers a great number of booking channels, expecially integration with Expedia is really beneficial for us. Other great aspect of Cloudbeds is it is really easy to train the staff to start using it.

Acomos doe not have integration with the physical pos that we are using which costs us time in operations to manually input the credit card details. Additional languages and more multiple currency integration would be beneficial for the hotels which operate multi-national staff like us.

Thank you for this review! We are glad to be partners with your property. As we continue to advance our software solution, keep your ideas and feedback coming. Cheers!

The ease of use is great. We train a lot of people and they can pick it up easily! I also love the ease of compatibility with OTA's, as well as the robust email marketing function. We have steadily increased our direct bookings and that feature alone is so valuable!

The lack of a Groups function (this is fairly common in hospitality software) and how it's pretty pricey to add. I also did not like the digital ticket system for customer support, but they recently introduced regional customer service reps which has been so helpful!

Thanks, Sydney! We appreciate your review and product feedback and are delighted to hear about the great impact it has brought on your property. About your suggestions on the Groups function, we will forward this to the responsible team so they can review again the pricing and also make the feature accessible to everyone. Please don't hesitate to send us more suggestions or ideas via support@cloudbeds.com or at https://ideas.cloudbeds.com/ideas/new.

- East to learn - Very intuitive - Quick on boarding - Great Channel Manager - Excellent support

- Not available in German Language - No Accounting integration - Invoicing format is not customizable

Thank you for taking the time to write us this review. We are delighted to hear about the great impact it has brought to your business, and that it also promotes efficiency in your workplace. We have now launched our system in German, French, and Italian and I am sure you will love it! Regarding the integration with Accounting apps, we do partner with several Accounting apps such as Quickbooks, Xero, and a few others. If you need further assistance with integrations, please reach out to us via support@cloudbeds.com.

Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine. I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access. The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing.

I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance. There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy.

Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your comments and feedback about your experience with Cloudbeds. We are glad that we could accommodate your needs and are thrilled to hear that our centralized platform is meeting your expectations. Customers are always our top priority and we would like to thank you once again for putting together such a well-thought and constructive review of our product. Your feedback helps us understand what we are doing right and how we can continue to pursue the correct path - we are honored to have you as part of our journey as we look forward to providing you with the best service for your business for many years to come.

CloudBeds has complete features that helps us grow our business for the last two years. They have provided excellent support from time to time. Our business have expanded ever since.

When they're updating the software in the mid of the busy hours.

Thank you for taking the time to leave this amazing review and for your kind words, we are glad to hear that our product and support efforts are meeting your needs. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! We are aware of the downtime issues you have experienced and have taken strong measures to prevent such occurrences in the future.

Easy onboarding. Simple to train our staff and new team members. Great connectivity with channels. 27/7 Support

We would love to see more integrations in the future. A mobile App would be amazing.

Thank you for taking the time to leave this amazing review, we are delighted to hear that our product and support efforts are meeting your needs. At the same time, we appreciate your kind words about our sales staff - it brings us joy and motivates us to continuously improve our system and provide the best experience you can have! Regarding your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at support@cloudbeds.com know if you need any other assistance.

One of the biggest Pros is that we don't have to use any 3rd party software anymore. It all works perfectly together and we are happy that we don't have to switch between different solutions for our daily workflow. It gives us full control over the business and a great overview of our daily operations. Since we started with Cloudbeds we increased our direct bookings and our revenue. Great software which we totally recommend for others.

Not available in German language. We would love to work with a Mobile App. No Accounting integration - we have to export all the data and upload it into our accounting software.

Thank you for taking the time to write us this review. We are delighted to hear how Cloudbeds can improve your sales and also promote efficiency in your workplace. We are also glad that you took the time to give the recognition to our teammates in support. We also not long ago launched our system in German, French, and Italian and I am sure you will love it!

Excellent channel management - since we are working with Cloudbeds we never had an overbooking. It's fast and reliable. Easy to Use Calendar - you can move reservations with one click. Payment Processing is automatized and connected with Stripe. We also automatized our Welcome and Goodbye Emails with Cloudbeds - increased our Guest Experience.

Invoicing could be more customizable - we currently use another software for accounting and invoicing. A Mobile App would be super helpful to have it on our phone - it's mobile responsive but it's not very user-friendly.

Cloudbeds is fast and easy to use. The software saves me time and has many features that are growing my bookings. My hotel is now more productive and profitable than ever. Plus, they have amazing support! Cloudbeds gets a 10/10.

Hard to say what can be done to improve. The software seems to offer the best technology around. I went with the Cloubdeds Premier Package and get updated regularly that there are new or updated features available to me. It's good to know they don't stop innovating.

Thank you very much for giving us such an amazing review; we highly appreciate your comments about our system and how much you and your staffs enjoy using Cloudbeds. We are always working hard to bring the latest features and integrations and together with your feedback and support it makes our journey successful. Cheers to more reservations and happier guests!

Super lucid interface Fantastic customer support (usual queries resolved in less than an hour) Lot of useful reports and features like housekeeping and cash draw

Only if the software had a mobile application.

Thank you for the amazing review. We are glad to hear that our product is meeting your needs. It brings us joy and motivates us to continuously improve our system and provide the best experience we can give you. About your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at support@cloudbeds.com know if you need any other assistance.