Employment Hero Reviews

Ease of use and speed in which onboarding can be completed all in one place

Sometimes slow response to issues that require assistance

Hi Natasha, Thank you very much for taking the time to leave us a review. It's so great to hear that you've found much value with the platform. We're constantly working on improving so your feedback on the response time is helpful and I've passed it on. Many thanks, Yiying @ Employment Hero

I liked the idea that our onboarding could be hosted in one place and seemlessly integrated with our payroll platform.

I hate that it reverts to obsolete settings and constantly messes with the payroll integration. We've actually had to turn it off. The help desk is worse than useless. their 2fa is buggy and you can't get hold of anyone when you need to. Employees don't like to be told that their pay can't be processed because we've lost access to the program and no one will either restore it or call us back.

It is so easy to understand and use therefore easy to teach how to use

KeyPay rosters and cost centres don’t talk talk to certifications

HI Adele, Thank you very much for the raving review! This has truly made our day. We're so happy to hear how you've found the platform easy to use and valuable to your business. We really appreciate your support. Many thanks, Yiying @ Employment Hero

Absolutely nothing! They promised us a service so we could sign the contract and we later found they actually don't have that service in place. Over 6 months we have been paying for a service that we cannot use!

The worst customer service I have experienced in my professional career. A service that was over promised and under-delivered. The account manager initially thought to guide us, seemed to provide misleading information, possibly in pursuit of expediting a sale. We've also had to pay about $500 for the EH Payroll subscription, but we've lost more time/money on our internal resources trying to figure this all out.

Hi Evelina, Thank you for sharing your experience, and I’m sorry to hear about the frustration you’ve had. I’m glad to see that the payroll issue has been resolved and that the refund was processed. We’ve taken your feedback seriously, and while this matter is now settled, we’ll make sure to learn from this to prevent it from happening again. Thank you for bringing this to our attention. Many thanks, Anna @ Employment Hero

I liked the tracking of compliance documents.

Most of all, not being able to talk to a human. You cannot pick up the phone, which is extremely frustrating.

Hi Greg, Thanks for sharing your feedback. I'm sorry to hear that you've experienced challenges with support. Behind the scenes we're working on a range of initiatives to improve the customer experience, and feedback like this is vital to the success of these initiatives. I'm sorry that we did not meet your expectations and I hope we can work together to turnaround the situation. Many thanks, Anna @ Employment Hero

One stop shop for all your recruitment, HR records, payroll, and talent management!

Would like all managers to be able to access more in the talent management

Hi Jen, Thanks for your review of Employment Hero! It's so wonderful to hear you're getting so much value from the platform. We truly appreciate your support. Many thanks, Rosie @ Employment Hero

It sounds great on paper, but it is far from it.

It is lengthy and difficult to set up, the customer service team takes an average of 3 days to get back to you with answers to any questions you might have, the rostering system is clunky, the app doesn't work for staff, managers can't update rosters via the app and need to log on to a desktop.

Hi Bonnie, Thanks for sharing your feedback. I'm sorry to hear that you've experienced challenges with our support times. We're always looking to improve, so I've passed on this feedback to our team. I would like to confirm that our app does allow you to manage and update rosters via the app, please check out this article for more information: https://help.swagapp.com/hc/en-au/articles/6642634836751-How-to-use-timesheets-for-employers-and-managers-via-payroll-work I hope we can work together to turn your experience around. Many thanks, Rosie @ Employment Hero

Keeping compliance documents in one place with reminders when they are due

Employment Hero doesn't sync with payroll

Hi Margaret, Thanks for your review and honest feedback about the rollout of Swag in your organisation. I encourage you to contact our support team within the platform, as they should be able to assist with your payroll sync issues. We appreciate your support. Many thanks, Rosie

One place to store everything HR, keeps everything quick for onboarding and saves time and resources

Setup was painfully long with minimal help especially with payroll. To the point i had to explain things wrong within the system and explain how to fix it. New employees are not forced to complete there induction and policy content to be considered onboarded and can start the job and not have done anything.

Hi Jacob, Thanks for sharing your honest feedback. It's great to hear that the platform's helping you to streamline onboarding and HR admin. I can also appreciate that set-up was challenging, so thank you for sharing your experience with implementing the platform. We're working on a number of initiatives to streamline this experience in future and this feedback is vital in shaping this. In terms of the induction and policy content, you should be able to make this mandatory. Please check out our Help Centre for more information: https://help.employmenthero.com/hc/en-au/articles/360004049095-How-do-I-onboard-a-new-Employee-by-Hero-Academy-Training We appreciate your support. Many thanks, Rosie

Payroll management system and the ability to see all the labour cost at one glace in the dashboard. Love that feature.

Not able to copy and paste an employee's shift to he next day is something that bothers me a lot. Maybe I haven't found this option in the interface yet but having to search hard for something so small is not a great experience.

Hi Utsav, Thanks for taking the time to leave us a review. It's great to hear that you're loving the dashboard! Regarding shift management, you should be able to copy a shift. Check out this Help Centre article for more information: https://help.employmenthero.com/hc/en-au/articles/360001107095-Shift-management We appreciate your support. Many thanks, Rosie

Reporting on so many aspects of HR - turnover rates, surveys, 1:1's and the way it easily interfaces with other payroll systems. The recruitment function is so easy and allows multiple people to be involved in each step of the process.

I think the email notification settings need improvement

Hi Kellie, Thanks for your review! It's wonderful to hear you're getting so much value from the platform. I've passed on your kind words to our team. Many thanks, Rosie @ Employment Hero

The sales website is really nice and they make it look great....

The Android app is unusable. Literally couldn't log in no matter what. Check out the reviews on the app store - lots of other users have had the same experience. Backend on the website is very complicated compared to the system we use (that we were going to move from but decided not to). Payroll and HR are advertised as a single solution when in reality there are two separate portals. It's all a bit confusing and convoluted and more expensive than our current platform. There are better platforms out there.

Hi Logan, Thank you for taking the time to share your thoughts with us. We take your feedback seriously and I'm sorry to hear that your implementation of the platform didn't go to plan. Behind the scenes we're working on a range of initiatives to improve the customer experience during implementation, and feedback like this is vital to the success of these initiatives. In relation to your comment about the app, we've recently made significant updates to the app which may have caused this issue. I'd recommend checking the Google Play Store to ensure you've got the latest version downloaded. Additionally, whilst our HR and Payroll is connected and one solution, they do have separate logins. We understand this can add complexities, and are actively working to streamline this in future. I've sorry that we didn't meet your expectations, and have passed on your valuable feedback to our wider team. Many thanks, Anna

Although we utilise both the Payroll and HR Platforms. The Payroll platform is by far the most user friendly payroll platform I have seen and used to date.

The Payroll and HR platforms, although linked, have small discrepancies of information and other features that do not sync and/or match which can sometimes make navigating the platforms or updating information a little difficult.

Hi David, Thanks for your review! It's really great to hear that you're getting so much value from the platform and are finding it so easy to use. We're always working to improve, so I've passed on your feedback to our product team too. Thanks for your support. Many thanks, Anna

Easily create templates and distribute HR-related documents to employees.

Human Resources and Payroll software are two distinct products that result in frustration due to their poor integration with one another.

Hi Tim, Thanks for taking the time to leave us this review. Our payroll platform is owned by us and integrates with our HR platform. In this instance, PayCat would have assisted you to implement your Employment Hero payroll platform, however now this is complete, please direct any questions or concerns to our support team and we'll get back to you ASAP: https://employmenthero.zendesk.com/hc/en-au/requests/new Behind the scenes, we're working on a number of initiatives to enhance and streamline the implementation process and feedback like this is vital to the success of these initiatives. If you'd like to discuss your concerns further, please feel free to reach out to us at info@employmenthero.com. Many thanks, Rosie

We effectively use EH as our online HR platform. In this aspect it is spot on with Policies, Compliance, Certifications, HR Docs, Contracts and Onboarding. Very happy to use an Australian company. The guidance templates for HR docs and policies are excellent. Pricing is incredibly efficient. Subscription outsourcing is the now for smart businesses. Payroll Xero integration through EH is much less impressive which is such a shame.

Minor features are missing. Xero payroll functionality is not good enough - actually that's a major issue. How can you not have YTD available on pay slips?? We've had to revert to Xero's My Payroll, so now staff have 2 platforms to manage. Then the smaller but equally frustrating items - You can enter the public holidays that apply to your location but these aren't reflected in the team leave calendar as an identified PH. Why not? You have already identified then surely the data can be pulled into the team calendar. I submitted questions to the helpdesk and in reply got an answer but got told to sign up for an online Q&A session for future queries. I don't have time for an hour and to have to book in time, I should just be able to email off a question and at some point get and answer. There are other minor frustrations but the overall HR functionality probably outweighs the issues, until we find better.

Hi Olinka, Thanks for your review. I'm glad to hear that our templates and cloud-based onboarding and HR is adding value to your business. We're always working to improve our platform and overall experience, so I have passed on your valuable feedback about the Xero integration to our team. If you'd like to discuss this further, please let me know by emailing info@employmenthero.com. Thank you for your support. Many thanks, Anna

Comprehensive platform with lots of features.

We have found the implementation journey very difficult. Having to rely on email for every question and waiting up to a day for a reply makes the process agonizingly slow and expensive. There have been a few software glitches and we have been told we will hear back, but each time the ball, unfortunately, gets dropped. Suggest that Employment Hero add a well-trained phone support team which will really help their customers. It has been explained to us that it is a cost and scalability issue as a reason EH do not offer ready access to phone support, but this means that they are placing profit above customer experience which will impact referrals and growth in the long run. I hope management take note and make this a software that will have raving fans, because I know we are not alone in our frustrations and current experience.

Hi Brad, Thank you for taking the time to share your experience. I'm so sorry to hear that implementation has been difficult! Ensuring our customers have a great experience is very important to us and behind the scenes we are working on a number of initiatives to help improve this part of the customer journey. I have passed on your valuable feedback to our team. Thank you for your continued support. Many thanks, Anna

Easy for staff to use and automates HR and payroll processes quite well.

The interface has been updated (Modernised) but there is no benefit. A waste of time. The platform speed has slowed down since the upgrade and some important features don't work.

Hi Daniel, Thank you for taking the time to share your experience with Employment Hero. It's great to hear that your staff are finding the platform easy-to-use and it's helping automate processes. Thank you also for your feedback on our service delivery. I have passed this on to our team. Our customers are at the centre of everything we do and we are always looking for ways to improve customer experience. I can see that your enquiry has now been resolved, but if you need anything else please let us know at support@employmenthero.com. Many thanks, Anna from Employment Hero

A broad range of functionality. Easy to navigate interface. Great benefits are available to staff.

You are able to customise the pay week in the Payroll portal but not in the HR portal which means staff are having to complete 2 timesheets per week. This has caused some issues when processing pays.

Hi Valeria, Thank you for taking the time to share your Employment Hero journey with others! Thanks again, The Employment Hero Team

Had potential if it was delivered as promised, the problem is getting it set up has been extremely difficult.

The setup process has been a disappointing experience.

Hi Kurt, While we're sorry to see that Employment Hero didn't reach your expectations, we appreciate you taking the time to review the platform. It is extremely rare for a customer to finish the sales cycle only to realise that it's not a good fit during implementation. This is outcome is as undesirable for Employment Hero as it is for customers such as yourself and our sales team does everything it can to avoid these situations. Though this happens very rarely, we have taken your feedback onboard to avoid this happening again and I can see that your subscription was cancelled before launching the platform. Wishing you all the best, Anna from Employment Hero

Integration with payroll. API capability. Ability to brand the portal to our own branding. Electronic paperless processes. One stop shop for HR management.

Because we use Keypay already, they have not handle the integration with Keypay well. We are currently having to use Keypay for rostering and payroll. It should be all in the one new system Employment Hero.

Hi Adrian, Thank you for taking the time to share your Employment Hero experience with others. It's great to see that paperless HR and custom branding have had such a great impact on your business. We also appreciate your feedback regarding our integrations. We're working on ways to improve these functions, so watch this space! Thank you again, Anna from Employment Hero

Most likeable feature we found in the system for our organisation is the easy integration of our Bookkeeping software and the ability to import the payroll journal. That made our cost centre reporting very easy and accurate.

It would be great if it can be linked to the Outlook Calendar!

Hi Rania, Thanks heaps for taking the time to review Employment Hero! We really appreciate your support and are chuffed to see that you've been able to streamline your HR and payroll processes. Thank you again, Anna from Employment Hero

Versatility - you can use it for data storage, compliance, values base rewards, tender bidding, etc Useful across many internal functions of a business.

would like more customisation areas - however, I am aware this is available more so at higher levels and may change over time in the development of the software.

Hi Imogen, Thank you so much for sharing your experiences with Employment Hero! We really appreciate it. Have a great day, The Employment Hero Team

The program is very time efficient; with staff using timesheets instead of manual timebooks; leave request updating on a calendar automatically once approved etc; quick facilitation of documents between employer and employee. Onboarded new employees is simple. The process from sending out a letter of offer and associated paperwork; to the employee registering without any problem before commencing with us, has been seamless. Other quality feature are reminders for expired certificates and licences; birthdays; probations etc.

Syncing to MYOB AccountRight: Currently RealHR does not sync correctly with MYOB AccountRight due to the rounding of wages. For e.g: Employee 1 gets paid $55000 per annum or $27.834 per hour. (three decimal point rounding) All employees are set up on hourly pay basis as this way personal and holiday leave etc can be entered each week. If I set up employees under Salary pay basis I cannot enter entitlements. Real HR only rounds to two decimal points and then when it syncs with MYOB it throws the annual amount of $55000 out in MYOB due to the difference in rounding and this upsets Employees when they see the change in their annual wage amount on their payslip. Time sheets: I would like to see an extra box that can stipulate if on any particular day whether the day is OTE or annual leave or personal leave or even a mix of OTE; annual leave; personal leave etc. At this stage you can only stipulate this in notes and sometimes it is easily missed.

Hi Joanne, Thank you so much for taking the time to provide such a detailed review of Employment Hero. It's greatly appreciated by our team, as well as potential customers looking for their own HRIS solution. I have passed your feedback regarding the MYOB integration limitations to our product team. Thank you again, The Employment Hero Team

Has cut down on our paper trail. It's good having all the HR documents uploaded in one place that can be accessed by employees.

Little to no customer support. All correspondence must be by email which is slow and ineffective. EH changed to a 'pay-for-support' arrangement after our company had already signed up - so the appealing point of difference that made EH stand out is now gone. The platform is expensive and can only be paid for by direct debit - which would be okay if invoicing was accurate and correct. We are now looking at other platforms but it's a bit like deciding you want a different breed of puppy after you've house-trained the first one.

Hi Georgie, I know I'm a little bit late to the game here but I wanted to address your concerns regarding our customer support team. In the past 9 months, we've worked tirelessly to improve our response times and expanding our support resources. We've also introduced a brand new education tool that guides users through the platform, step by step, reducing the reliance on our support team. I guess what we're saying is, we can still be that puppy! Hope to see you on the platform soon, The Employment Hero Team

Employment Hero appears to have taken the Apple approach of starting with the end user in mind and focusing on the customer experience rather than create the technology and people having to adjust to the technology. I like that I have made some suggestions for additional functionality regarding visibility of annual leave calendars over multiple departments which they had taken on board and rolled out in a software update. There was no additional cost to us and then all users get the advantage of the improvements. Like wise, when other users make suggestions that they take on board, we get access to the additional functionality. It is good that there is only one platform of Employment Hero that they need to support.

Very happy with the software. The timeliness of support was slower than expected initially, but I think this is due to growing pains and the rapid growth of Employment Hero.

Thanks for giving Employment Hero such an awesome review, Peter! We hope you're still enjoying Employment Hero as much as you were when you wrote this review. Have a great day, The Employment Hero Team