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Amazon Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Scalable Omnichannel Contact Center Solution
Table of Contents
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Amazon Connect - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Amazon Connect overview
What is Amazon Connect?
Amazon Connect. Omni-channel, easy-to-use, cloud contact center service.
Set up a contact center in minutes that can scale to support millions of customers. With Amazon Connect you can build high-quality voice and interactive chat experiences to support customers from anywhere. A single intuitive UI allows for contact routing, queuing, and analytics.
Built-in AI and ML allows you to personalize interactions, understand customer sentiment, authenticate callers, and enable capabilities like interactive voice response and chat bots.
Features include; telephony, high-quality audio, predictive dialers with answerphone detection, web/mobile chat, routing, task management, automation, rules engine and more.
Download the AWS Connect eBook to find out more.
Key benefits of using Amazon Connect
• Enables quick setup of a contact center in just a few clicks to start helping customers right away
• Delivers omnichannel customer experiences across voice, chat, SMS, and more
• Increases agent productivity with a unified workspace and AI-powered assistance from Amazon Q
• Unlocks analytics insights to monitor interactions, evaluate agent performance, and optimize operations
Starting price
Alternatives
with better value for money
Amazon Connect’s user interface
Amazon Connect pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about Amazon Connect?
Users report Amazon Connect offers robust call management, easy scalability, and strong cloud-based reliability. They find its interface user-friendly and appreciate features like call monitoring, real-time analytics, and flexible call routing, though some mention occasional call quality issues and a steep learning curve for advanced customization. They say non-phone features are limited and technical setup can be complex.
Reviewers appreciate seamless integration with AWS services, enabling automation and AI-powered workflows. They indicate customer support is generally accessible and helpful, but some experience delays or frustrations with service responsiveness and out-of-the-box reporting tools.
Select to learn more
Who uses Amazon Connect?
Based on 89 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Amazon Connect's key features
Most critical features, based on insights from Amazon Connect users:
All Amazon Connect features
Features rating:
Amazon Connect awards
Amazon Connect alternatives
Amazon Connect
Starting from
No pricing info
Zendesk Suite
Starting from
55
Per month
Zoho Desk
Starting from
20
Per month
Freshdesk
Starting from
19
Per month
Amazon Connect pricing
Pricing plans
Pricing details:
Omnichannel Experience
No pricing info
Features included:
- Handle Inbound Customer Traffic
- API
- Access to Amazon Q Gen AI Assistant
Agent Productivity
No pricing info
Features included:
- Manage & Route Calls
- Creation & Hosting of Agent Guides
- Voice ID
Analytics, Insights and Optimization
No pricing info
Features included:
- Conversational Analytics
- Performance Evaluation
- Screen Recording
- Integration with Voice Recognition Tools
User opinions about Amazon Connect price and value
Value for money rating:
To see what individual users think of Amazon Connect's price and value, check out the review snippets below.
Verified reviewer
Anonymity request
James W.
Operations Manager
Amazon Connect integrations (60)
Integrations rated by users
We looked at 89 user reviews to identify which products are mentioned as Amazon Connect integrations and how users feel about them.
Integration rating: 4.5 (2)
“Very important to understand the context and is a great integration very easy to set up.”
“Lex allowed us to parse human speech into text that our code was able to do logic on”
Elgiz A.
Software Engineer
Integration rating: 4.7 (3)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Amazon Connect support options
Typical customers
Platforms supported
Support options
Training options
Amazon Connect FAQs
Amazon Connect has the following pricing plans:
Pricing model: Open Source
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Amazon Connect?
Amazon Connect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Amazon Connect support?
Amazon Connect supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Vietnamese
Q. Does Amazon Connect offer an API?
Yes, Amazon Connect has an API available for use.
Q. What other apps does Amazon Connect integrate with?
Amazon Connect integrates with the following applications:
Salesforce Service Cloud, Amazon Aurora, Amazon Redshift, Zoho CRM, Amazon DynamoDB, Operata, Aceyus, CXone Mpower, Amazon Lex, Sprinklr, USAN Contact Suite for Amazon Connect, RingCX, AWS Lambda, Enghouse SmartDial, Verint Knowledge Management, Korbyt Anywhere, Freshdesk, Zoho Desk, NICE Workforce Management, SingleComm, Cresta, Cyara, eGain Suite, CallMiner Eureka, ServiceNow, UiPath, PolyAI, Kustomer, Centrical, Amazon Pinpoint, Zendesk Suite
Q. What level of support does Amazon Connect offer?
Amazon Connect offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
