VICIdial Pricing Plan & Cost Guide

VICIdial

Open source call center software with predictive dialer

4.69/5 (251 reviews)

VICIdial Pricing

Pricing model: Free, Open Source, Subscription

Free Trial: Available

Software is free, while the hosted service (VICIhost) is available at several price points including the following examples:

$1,000 initial server provisioning fee (also includes 1st month of hosting)
$500 server provisioning fee for each additional server (includes 1st month of hosting)
$400 per server per month hosting fee (after first month) plus cost of minutes.

See website pricing for more detailed breakdown of current costings.

View Pricing Plans Free Trial

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CallRail

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Free Trial: Available

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VICIdial Pricing Reviews

Pros

  • If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.Mark S.Read the full review
  • I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.Mohamed A.Read the full review
  • It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.Roll R.Read the full review

Cons

  • There are almost too many features. You can get lost in all of the configuration settings.Bob J.Read the full review
  • Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.Carla d.Read the full review
  • Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.Carla d.Read the full review
98%
recommended this to a friend or a colleague

25 reviewers had the following to say about VICIdial's pricing:

Jake L.

outdated but a big bang for your buck

Used occasionally for 6-12 months
Reviewed 2019-02-23
Review Source: Capterra

Pros
most offshore telemarketing teams use vicidial, it's cheap and it works

Cons
it's outdated and needs a make over as far as interface

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Shilleah S.

It's Great for a Starter Dialer, if you are making only outbound autodial calls

Used daily for 2+ years
Reviewed 2019-12-05
Review Source: Capterra

It did just what it was supposed to do, and not too much over that. Not much customization, very, very basic dialer platform. But it was okay for just starting out. You can spend as much or as little as you want on the budget, as you pay per minutes.

Pros
I've used this software with a few different businesses that I have worked for, it is great for a starter dialer, cheap to set up, and very basic. It gets the job done for an outbound autodialer. Loading lead lists was easy as well.

Cons
It can get expensive, as you pay for minutes. Customer support is pretty much non-existent. Overall, great for a start-up but not something you would want to use long term.

Response from Vicidial Group


We certainly do offer full customer support if you are interested. Also, the VICIdial software offers full inbound call, chat and email support as a part of it's agent screen functions, in addition to outbound manual and auto-dialing. There are over 2000 features and settings included.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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heiber b.

12 year working whit vicidial

Used daily for 2+ years
Reviewed 2020-04-26
Review Source: Capterra

12 years implementing for small (30 to 60) and large (200 to 2000) call center business.

Pros
low cost for business, license type, flexibility, scalability, stability, easy and fast to implement even remotely.

Cons
multi-channel, cloud work, the appearance of the user interface.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Wander S.

Greatest Open Source Contact Center Software Solution

Used daily for less than 6 months
Reviewed 2017-03-16
Review Source: Capterra

I've tested ViciDial for some time and it has proven itself to be reliable and extremely fast and capable of attending user's needs. Once you understand it's not a closed source product and invest some time learning the system, you'll be in good hands. Other option is to hire specialized support on installing and maintaining the solution. You've be free from technical headaches for a fraction of the price any other solution would cost you.

Pros
Total Ownership Cost Reliability Technical Support

Cons
Non-English speakers support New features implementation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

vicidial is the best dialer product i have used, i am using since last 3 years

Used weekly for 2+ years
Reviewed 2017-12-28
Review Source: Capterra

Pros
1. its fast 2. easy to setup 3. has many features 4. needs very less hardware resources 5. low cost

Cons
1. less support available 2. can have better themes/skin 3. should have authorized paid support center 4. reports are very hard to understand

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Elvyn V.

Vicidial, is a great tools for all Call Center that need to have High Level Customer Experience .

Used daily for 2+ years
Reviewed 2018-04-28
Review Source: Capterra

- Stability -Scalability -Modular Deployment -Low Cost - Redundancy - Recovery Disaster - Integration with othe PBX Platform -Recording -Monitoring -Reports -IVR's solution Integration -Survey -Security

Pros
Well, I like features:Load Balancing of call between multiple inbound or outbound Asterisk servers. So good for performance optimization. Set outbound CallerID per campaign or per list. Start and stop recording an agent's calls( Scripts), and Full Recoding too. Phone login balancing and fail over across multiple vicidial servers, great!!, is a redundancy option, very important. You can be logged from anywhere. Faster hangup -Hot Key,etc. I am an Voip Telephony Integrator, and in this Vicidial is Flexible and Stable. Vicidial is my firts option when i have to deployment call center solution. I like other one thing, the opertating system platform ( OpenSuse Leap ) because Vicidial working great with it.

Cons
A few points, firts one, DISPO SCREEN, PAUSE SCREEN, You know, I think, GUI can be better . Other one, according my knowledge Vicidial do not show PSTN setting template for T1's, E1 or J1, this for company that until today has this type of Telecommunications resources for dialing and customer service. I think, Vicidial Team assume that an Asterisk PBX admin know that Or Call Center Industry is SIP Trunk oriented and legacy pbx will be unavailable a few year or right now. Other one, is about language, translate for Spanish is not so good. but I admit is easy to set.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kevin H.

Open Source is an option

Used weekly for 6-12 months
Reviewed 2017-03-16
Review Source: Capterra

Vicidial has been a surprising experience for me. I looked at open source dialers 4 years ago and decided they had a ways to go. I took another look in summer of 2016 and was surprised by how much work had been done. It has every feature I could hope for including Interactive Voice Response. If you are shocked by the prices of proprietary dialers and have experience with linux, Vicidial is a real option.

Pros
Features Price ease of deployment

Cons
It can be tough to wrap you head around how the calling campaigns are structured. It is a different structure than the proprietary software I have used in the past.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Deven V.

Great Contact Center Software

Used daily for 2+ years
Reviewed 2017-03-16
Review Source: Capterra

An open source effort that is active and responsive, Vicidial has come a long way since we first began to use it. It now features multi channel support for voice, email and chat, both incoming and outgoing. Vicidial has a well rounded dialing product for both outbound and inbound. Multiple outbound campaigns and incoming groups can run simultaneously. There is good support for regulatory compliance e.g. time zones, state and national holidays, drop rate etc. New features being worked on are in the sphere of email and chat, both largely inbound focused. Updates are regular, and the latest set of features will position the software well for the new wave of eCommerce startups. On the downside, the fast paced development effort does result in bugs, especially in the bleeding edge feature set. New configuration parameters add to a lengthening list that increases the learning curve. Further, the GUI is ugly enough to belie its capabilities, but there is good work done recently on that front. Overall I would highly recommend the product.

Pros
Price. Features. Capabilities Multi channel support

Cons
Ugly GUI

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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David M.

ViciDial Review

Used daily for 2+ years
Reviewed 2017-03-15
Review Source: Capterra

My organization(s) have been using Vicidial for a number of years. Currently we use via a web based server and multiple centers access it. We have found it very user friendly and, of course, the price is right. What is lacking is a robust answering machine detection and when numbers are bad they come back coded as NA. Also, the reporting needs to have a someone with knowledge convert into easier to read reports. That being said if you are aware of these limitations you can work around them. Obviously, it is a fast growing and very popular dialer platform. We use it for both inbound and outbound with great success.

Pros
Ease of use, price (free). My team is know very knowledgeable about it.

Cons
Canned reporting-but we have a fix Answering machine detection is a bit lacking Bad numbers come back coded as NA

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sean M.

Best call center software company for SMBs

Used daily for 2+ years
Reviewed 2019-04-03
Review Source: Capterra

We have been offering Vicidial based call-center solutions to numerous companies for the last decade. It is a highly scalable, economical and user-friendly software that we recommend for all types of small to mid sized call center and telemarketing companies. The software has continuously evolved greatly since its conception over a decade ago. The Vicidial Group has been adding numerous features which help call centers a dialing platform that is stable, robust and results-driven. We have worked directly with The Vicidial Group on a few instances and have found their technical support to be highly effective.

Pros
Easy to download and install, free to use, highly customizable

Cons
Paid support can get expensive. There are some sales related reports which would be nice to have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Leilani Grace D.

Vicidial for Freelancing

Used daily for 1-2 years
Reviewed 2018-07-11
Review Source: Software Advice

Pros
This is the cheapest dialer in the Philippines but very convenient to use. We can save money for small online businesses in the market

Cons
It is hard to use the transfer in this type of dialer. I had my agents complaining about it plus there are lots of buttons to click.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John M.

I spent money on predictive dialers; I should have installed Vicidial for free!

Used daily for less than 6 months
Reviewed 2017-05-27
Review Source: Capterra

Where should I start? I never knew a software program could do the same job as expensive predictive dialers. I got the best predictive dialer on the planet now, and it cost me nothing. nada, null. it's unbelievable!

Pros
The web based software we used was called Vicidial. In February 2017 I stopped using the fronters, and started researching this "Vicidial" program. I assumed the guys in the PI had spent hundreds of thousands, like I did, on predictive dialers. When I learned that you could install Vicibox just like installed linux on a computer, and that it would do the job of a predictive dialer and that the program was free, I was astounded. Quality wise and feature wise Vicidial is 100 times better than the predictive dialers I paid thousands for, and Vicidial is free! I've had vicibox in production for a few months. First one server, then evolving into a cluster of a database, web, asterisk server. What would you like a dialer to do? Vicidial does it! Vicidial does everything you ever wanted in a predictive dialer. A true Godsend!

Cons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mark Q.

Best Open Source Predictive Dialer

Used daily for 2+ years
Reviewed 2017-03-16
Review Source: Capterra

We have been an avid user of Asterisk and Vicidial since the early 2007 until now it's still the best open source predictive dialer in the market. It will cut your cost to more than 90% if you will be using Vicidial. We fully recommend and support Matt and the whole Vicidial Team. No proprietary dialer can match the price and flexibility of Vicidial.

Pros
Free and Open Source! Very flexible and customisable, you can tailor fit it to any requirements you need.

Cons
You need to be technically inclined to set this up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kashif J.

A very classical dialer which provides economical services

Used daily for 2+ years
Reviewed 2018-05-09
Review Source: Capterra

Pros
A very classical dialer which provides quality services in a very reasonable price. The voice quality is also good. Better than many in the market.

Cons
The only problem is with installation. At the end, you need the support person to set it up for you. No matter how many times you have gone through the process, something will change in every other account set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Eduardo K.

Extremely versatile and very powerful

Used daily for 2+ years
Reviewed 2017-03-15
Review Source: Capterra

We have been using vicidial for several years now. Its not the easiest system to use but its extremely powerful and versatile. And you cannot beat the price.

Pros
Fast, powerful, free

Cons
It has a big learning curve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrei M.

Vicidial Suite for Support Centers

Used daily for 2+ years
Reviewed 2020-04-23
Review Source: Capterra

We are an outsourcing company and we are using Vicidial as our main core business system.

Pros
The most important feature I liked was the easy way to scale up. After the initial investment it is very cheap and efficient to expand the system for more users. Being open-source it is very easy to change it and adapt to the specific customer needs. For example when Germany changed their requirements for premium rate numbers it took us couple of days in order to be compliant.

Cons
The fact that doesn't have a clear release path. It is just the SVN without any clear stable releases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Steven H.

Great for lengthy campaigns .

Used weekly for 1-2 years
Reviewed 2018-06-27
Review Source: Capterra

Pros
Easy to install and supervise afterwards .Can be integrated into your company's CRM for optimum efficiency. You also can't beat it at pricing ,when there isn't any !

Cons
It takes a lot of time to configure your preferences ,dialer data and call times at the beginning . Smooth sailing after that in my experience .

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Thomas R.

We will never again use another call centre system.

Used daily for 2+ years
Reviewed 2017-03-16
Review Source: Capterra

I consider myself to be a call centre specialist for more than 10 years and have been using Vicidial for 6 of those years. After switching from very expensive systems to Vicidial I have never regretted it once. Apart from costing nothing it had MORE functionality than any of the expensive closed sourced systems that I used. I was so impressed that I sponsored some of the development of Vicidial. We run 300 seats on Vicidial both inbound and outbound.

Pros
Ease of use, fact that you are in full control and can add your own development as you wish, functionality - it has all the bells and whistles of even the most expensive propriety systems as far as I am concerned. Excellent team managing Vicidial under Matt and always helpful in the open forums.

Cons
Nothing I can think of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

VICIdial Call Centre Software, the foundation of Hostcomms hosted call centre service

Used daily for 2+ years
Reviewed 2019-04-10
Review Source: Capterra

Small and medium sized businesses often don't have the capital to invest in expensive call centre infrastructure. VICIdial rarely loses out on functionality and so is the perfect solution in this scenario. If set up correctly it is very reliable and on the rare occasion that Hostcomm is unable to get to the bottom of an issue, our back to back support arrangement with VICIdial provides us with the reassurance we need to offer a VICIdial based service with a solid service level agreement.

Pros
Whilst packed with functionality it remains pretty intuitive, features are constantly being added on both the inbound and outbound side and of course there are no licensing cost implications.

Cons
We've been offering VICIdial based services since around 2010. The only objections we occasionally receive are its appearance, there are prettier call centre applications available. That said, the skin is customisable to a degree, certainly to enough of an extent to overcome most of these objections.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joey A.

Simple to get up and going and overall easy to customize.

Used daily for 2+ years
Reviewed 2018-04-28
Review Source: Capterra

Pros
The least expensive product on the market Easy to follow vicibox instructions even for someone who does not have any programming experience

Cons
Wish that there was a more customizable dashboard. Wish we could have over 100k leads per list and still be able to use the lead management tools without altering code

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Conor C.

10 years in!

Used daily for 2+ years
Reviewed 2017-03-22
Review Source: Capterra

I've been using, hosting, and supporting this software for a decade or so. It has it's quirks, but I love it!

Pros
Cost and stability.

Cons
Complexity of options, interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James E.

The perfect Phone Solution

Used daily for less than 6 months
Reviewed 2019-04-03
Review Source: Capterra

It has been wonderful. They are a great group of people who want to help you succeed. They are very fair and very knowledgeable.

Pros
Its customize-able. The good folks at VICIdial are very kind and patient. They can usually tell you what to adjust and they always get back to you with an answer. The price on this solution is out of this world and fits ANY budget.

Cons
There is some limitation as to what the software can do. Certain businesses it will work wonders for. Our business has different types of employees who use their phones at different times which makes a perfect solution really difficult. However due to the open sourceability of VICIdial we can write our solutions and add them to make the system work for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sirma A.

Essential for call center work

Used daily for 2+ years
Reviewed 2018-07-05
Review Source: Capterra

It makes going through a large number of calls a lot more affordable and organized .

Pros
The biggest that stands out is that you can use ViCIdial for free. On top of that it ensures a constant stable connection and through the open source development ,there are always improvements .

Cons
While the reports are very informative ,they are hard to understand .I would also be very happy with a design update .

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Yannick M.

ASterisk PBX/Dialer Consultant

Used daily for 2+ years
Reviewed 2017-04-17
Review Source: Capterra

I have been using Asterisk since 2008. I got into it so much that I branched out into focusing on PBX administration. I previously did networking, system administration, basic programming and database management. Now I focus on providing PBX and dialer consultancy/support to small call centres. Asterisk provides a cost effective platform for small to medium size organizations. It is my flg ship solution and I owe my introduction to Asterisk to the current career path that I am on. Glory to God!

Pros
It's cost effectiveness, and it flexibility.

Cons
The support can be challenging for hard to solve issues. But nothing a little research can't handle. There are some gray areas nonetheless where portability of features and applications are involved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alfio M.

Excellent Product, work very good

Used daily for 2+ years
Reviewed 2018-05-04
Review Source: Capterra

The cost and the easiest way to install

Pros
Stability, availability, very solid product, has a very good programming design, the automatic survey is very good.

Cons
The graphics and the reports are not attractive, I think the look and feel can be improved more, the reports are not very good to visual.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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