VICIdial Pricing Plan & Cost Guide

VICIdial

Open source call center software with predictive dialer

4.83/5 (157 reviews)

VICIdial Pricing

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

Software is free, while the hosted service (VICIhost) is available at several price points including the following examples:

$1,000 initial server provisioning fee (also includes 1st month of hosting)
$500 server provisioning fee for each additional server (includes 1st month of hosting)
$400 per server per month hosting fee (after first month) plus cost of minutes.

See website pricing for more detailed breakdown of current costings.

View Pricing Plans Free Trial

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SutiWEM

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Pricing Comparison

How does VICIdial compare with other Communications apps?

Subscription plan?

VICIdial



96% of apps offer a
subscription plan

Free trial?

VICIdial



80% of apps have a
free trial

Freemium plan?

VICIdial



29% of apps have a
freemium plan

Pricing Comparison

Communications app prices shown are $/month

Please note: For comparison purposes the price for VICIdial has been scaled monthly. Actual price is $/per year




VICIdial Pricing Reviews

Pros
  • Free
  • Fast, powerful, free
  • Cost and stability.
  • Features Price ease of deployment
Cons
  • None
  • Ugly GUI
  • Nothing I can think of.
100%
recommended this to a friend or a colleague

25 reviewers had the following to say about VICIdial's pricing:

Anonymous

Very comprehensive call cetre suite, you can deal not only with calls but also with emails and chat.

Used daily for 2+ years
Reviewed 2018-04-28
Review Source: Capterra

We are a call center company and we are using this software as a core service. Using it we are serving our customers.Very flexible. You can configure it in order to fulfill any customer needs. It is very cheap in terms of hardware requirements and easily scalable.

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VICIdial

Open source call center software with predictive dialer

Wander Silva

Greatest Open Source Contact Center Software Solution

Used daily for less than 6 months
Reviewed 2017-03-16
Review Source: Capterra

I've tested ViciDial for some time and it has proven itself to be reliable and extremely fast and capable of attending user's needs. Once you understand it's not a closed source product and invest some time learning the system, you'll be in good hands. Other option is to hire specialized support on installing and maintaining the solution. You've be free from technical headaches for a fraction of the price any other solution would cost you.Total Ownership Cost Reliability Technical Support

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VICIdial

Open source call center software with predictive dialer

Elvyn Ventura Sosa

Vicidial, is a great tools for all Call Center that need to have High Level Customer Experience .

Used daily for 2+ years
Reviewed 2018-04-28
Review Source: Capterra

- Stability -Scalability -Modular Deployment -Low Cost - Redundancy - Recovery Disaster - Integration with othe PBX Platform -Recording -Monitoring -Reports -IVR's solution Integration -Survey -Security Well, I like features:Load Balancing of call between multiple inbound or outbound Asterisk servers. So good for performance optimization. Set outbound CallerID per campaign or per list. Start and stop recording an agent's calls( Scripts), and Full Recoding too. Phone login balancing and fail over across multiple vicidial servers, great!!, is a redundancy option, very important. You can be logged from anywhere. Faster hangup -Hot Key,etc. I am an Voip Telephony Integrator, and in this Vicidial is Flexible and Stable. Vicidial is my firts option when i have to deployment call center solution. I like other one thing, the opertating system platform ( OpenSuse Leap ) because Vicidial working great with it.

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VICIdial

Open source call center software with predictive dialer

Anonymous

vicidial is the best dialer product i have used, i am using since last 3 years

Used weekly for 2+ years
Reviewed 2017-12-28
Review Source: Capterra

1. its fast 2. easy to setup 3. has many features 4. needs very less hardware resources 5. low cost

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VICIdial

Open source call center software with predictive dialer

Kevin Hippert

Open Source is an option

Used weekly for 6-12 months
Reviewed 2017-03-16
Review Source: Capterra

Vicidial has been a surprising experience for me. I looked at open source dialers 4 years ago and decided they had a ways to go. I took another look in summer of 2016 and was surprised by how much work had been done. It has every feature I could hope for including Interactive Voice Response. If you are shocked by the prices of proprietary dialers and have experience with linux, Vicidial is a real option. Features Price ease of deployment

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VICIdial

Open source call center software with predictive dialer

Deven Verma

Great Contact Center Software

Used daily for 2+ years
Reviewed 2017-03-16
Review Source: Capterra

An open source effort that is active and responsive, Vicidial has come a long way since we first began to use it. It now features multi channel support for voice, email and chat, both incoming and outgoing. Vicidial has a well rounded dialing product for both outbound and inbound. Multiple outbound campaigns and incoming groups can run simultaneously. There is good support for regulatory compliance e.g. time zones, state and national holidays, drop rate etc. New features being worked on are in the sphere of email and chat, both largely inbound focused. Updates are regular, and the latest set of features will position the software well for the new wave of eCommerce startups. On the downside, the fast paced development effort does result in bugs, especially in the bleeding edge feature set. New configuration parameters add to a lengthening list that increases the learning curve. Further, the GUI is ugly enough to belie its capabilities, but there is good work done recently on that front. Overall I would highly recommend the product. Price. Features. Capabilities Multi channel support

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VICIdial

Open source call center software with predictive dialer

David Mullaney

ViciDial Review

Used daily for 2+ years
Reviewed 2017-03-15
Review Source: Capterra

My organization(s) have been using Vicidial for a number of years. Currently we use via a web based server and multiple centers access it. We have found it very user friendly and, of course, the price is right. What is lacking is a robust answering machine detection and when numbers are bad they come back coded as NA. Also, the reporting needs to have a someone with knowledge convert into easier to read reports. That being said if you are aware of these limitations you can work around them. Obviously, it is a fast growing and very popular dialer platform. We use it for both inbound and outbound with great success.Ease of use, price (free). My team is know very knowledgeable about it.

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VICIdial

Open source call center software with predictive dialer

Leilani Grace Digamon

Vicidial for Freelancing

Used daily for 1-2 years
Reviewed 2018-07-11
Review Source: Software Advice

This is the cheapest dialer in the Philippines but very convenient to use. We can save money for small online businesses in the market

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VICIdial

Open source call center software with predictive dialer

John Merritt

I spent money on predictive dialers; I should have installed Vicidial for free!

Used daily for less than 6 months
Reviewed 2017-05-27
Review Source: Capterra

Where should I start? I never knew a software program could do the same job as expensive predictive dialers. I got the best predictive dialer on the planet now, and it cost me nothing. nada, null. it's unbelievable!The web based software we used was called Vicidial. In February 2017 I stopped using the fronters, and started researching this "Vicidial" program. I assumed the guys in the PI had spent hundreds of thousands, like I did, on predictive dialers. When I learned that you could install Vicibox just like installed linux on a computer, and that it would do the job of a predictive dialer and that the program was free, I was astounded. Quality wise and feature wise Vicidial is 100 times better than the predictive dialers I paid thousands for, and Vicidial is free! I've had vicibox in production for a few months. First one server, then evolving into a cluster of a database, web, asterisk server. What would you like a dialer to do? Vicidial does it! Vicidial does everything you ever wanted in a predictive dialer. A true Godsend!

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VICIdial

Open source call center software with predictive dialer

Mark Quitorinao

Best Open Source Predictive Dialer

Used daily for 2+ years
Reviewed 2017-03-16
Review Source: Capterra

We have been an avid user of Asterisk and Vicidial since the early 2007 until now it's still the best open source predictive dialer in the market. It will cut your cost to more than 90% if you will be using Vicidial. We fully recommend and support Matt and the whole Vicidial Team. No proprietary dialer can match the price and flexibility of Vicidial.Free and Open Source! Very flexible and customisable, you can tailor fit it to any requirements you need.

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VICIdial

Open source call center software with predictive dialer

Thomas Reid

We will never again use another call centre system.

Used daily for 2+ years
Reviewed 2017-03-16
Review Source: Capterra

I consider myself to be a call centre specialist for more than 10 years and have been using Vicidial for 6 of those years. After switching from very expensive systems to Vicidial I have never regretted it once. Apart from costing nothing it had MORE functionality than any of the expensive closed sourced systems that I used. I was so impressed that I sponsored some of the development of Vicidial. We run 300 seats on Vicidial both inbound and outbound.Ease of use, fact that you are in full control and can add your own development as you wish, functionality - it has all the bells and whistles of even the most expensive propriety systems as far as I am concerned. Excellent team managing Vicidial under Matt and always helpful in the open forums.

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VICIdial

Open source call center software with predictive dialer

Eduardo Kaftanski

Extremely versatile and very powerful

Used daily for 2+ years
Reviewed 2017-03-15
Review Source: Capterra

We have been using vicidial for several years now. Its not the easiest system to use but its extremely powerful and versatile. And you cannot beat the price.Fast, powerful, free

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VICIdial

Open source call center software with predictive dialer

Kashif Jafri

A very classical dialer which provides economical services

Used daily for 2+ years
Reviewed 2018-05-09
Review Source: Capterra

A very classical dialer which provides quality services in a very reasonable price. The voice quality is also good. Better than many in the market.

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VICIdial

Open source call center software with predictive dialer

Steven Harris

Great for lengthy campaigns .

Used weekly for 1-2 years
Reviewed 2018-06-27
Review Source: Capterra

Easy to install and supervise afterwards .Can be integrated into your company's CRM for optimum efficiency. You also can't beat it at pricing ,when there isn't any !

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VICIdial

Open source call center software with predictive dialer

Joey Anderson

Simple to get up and going and overall easy to customize.

Used daily for 2+ years
Reviewed 2018-04-28
Review Source: Capterra

The least expensive product on the market Easy to follow vicibox instructions even for someone who does not have any programming experience

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VICIdial

Open source call center software with predictive dialer

Conor Curran

10 years in!

Used daily for 2+ years
Reviewed 2017-03-22
Review Source: Capterra

I've been using, hosting, and supporting this software for a decade or so. It has it's quirks, but I love it!Cost and stability.

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VICIdial

Open source call center software with predictive dialer

Sirma Anastasova

Essential for call center work

Used daily for 2+ years
Reviewed 2018-07-05
Review Source: Capterra

It makes going through a large number of calls a lot more affordable and organized .The biggest that stands out is that you can use ViCIdial for free. On top of that it ensures a constant stable connection and through the open source development ,there are always improvements .

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VICIdial

Open source call center software with predictive dialer

Yannick Martin

ASterisk PBX/Dialer Consultant

Used daily for 2+ years
Reviewed 2017-04-17
Review Source: Capterra

I have been using Asterisk since 2008. I got into it so much that I branched out into focusing on PBX administration. I previously did networking, system administration, basic programming and database management. Now I focus on providing PBX and dialer consultancy/support to small call centres. Asterisk provides a cost effective platform for small to medium size organizations. It is my flg ship solution and I owe my introduction to Asterisk to the current career path that I am on. Glory to God!It's cost effectiveness, and it flexibility.

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VICIdial

Open source call center software with predictive dialer

James Assali

Excellent and creates efficiency

Used daily for 2+ years
Reviewed 2018-04-28
Review Source: Capterra

Ability to dial large number of clients simultaneously. Easy to load and manage data. Reporting tools are comprehensive. API connectivity works well. Low load on hardware as well.

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VICIdial

Open source call center software with predictive dialer

Rafael Lama

Best call center suit ever

Used daily for 2+ years
Reviewed 2018-05-01
Review Source: Capterra

Open Source Architecture makes it affordable to any size call center, Very easy to Use and provides Full Call Center control

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VICIdial

Open source call center software with predictive dialer

Alfio Munoz

Excellent Product, work very good

Used daily for 2+ years
Reviewed 2018-05-04
Review Source: Capterra

The cost and the easiest way to install Stability, availability, very solid product, has a very good programming design, the automatic survey is very good.

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VICIdial

Open source call center software with predictive dialer

Abdul Razaq

Review by Abdul Razaq

Reviewed 2017-03-16
Review Source: Capterra

Excellent dialler and easy to use and configure. I have been using this since 2010 and found very good. In start bandwidth was expensive call compression feature for vicidial brilliant.Free

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VICIdial

Open source call center software with predictive dialer

Marcin Groszek

Vicidial review

Reviewed 2017-03-16
Review Source: Capterra

Little complicated and little delicate, but very proficiently written pics of software. Provides many functions available in expensive and proprietary programs. Very timely support provided by Matt and the community in the forum.

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VICIdial

Open source call center software with predictive dialer

Fred Chua

This product has been the best product for value that we've ever used given its flexibility and cost

Used daily for 2+ years
Reviewed 2018-04-30
Review Source: Capterra

Cost savings is the primary benefit, together with flexibility of the platform. Naturally, it's open source which is the main appeal of the software, but, also despite limited support, it is extremely flexible based on the needs of majority of our clients.

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VICIdial

Open source call center software with predictive dialer

William Conley

The Only OpenSource Dialer that works and is well supported. Saved so much money!

Used daily for 2+ years
Reviewed 2016-06-15
Review Source: Capterra

We had a proprietary (dialogic based) PBX called Televantage and the Owner did not want to renew that (very expensive) lease. Although Televantage had an add-on for "dialer", the entire system was seriously expensive. Vicidial does not require proprietary hardware, although it is based on Asterisk and will use any compatible VOIP hardware. It is capable of running a small one or two person operation, mid-range 25-50 person Call Centers ... and ultimately can be "clustered" to manage virtually unlimited users. Although we've never gone over 150. LOLFree. Easy to install with an .iso installer. Powerful. Expandable. Ongoing development. php/MySQL based so it can be integrated with almost anything. Easily transferred from server to server with a database backup/restore, an update script and possibly a couple configuration file changes.

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VICIdial

Open source call center software with predictive dialer