VICIdial Reviews

Easy to used and not time consuming. You can switched from auto dial to manual dial and not time consuming for my call center agents. User manual is good and covers everything that a center must know and the best of it is most of all, It's FREE

List listing, user listing, Phone listing, add search functionality and other items that tends to go long. Sometimes you cant hear anything if you don't properly install the settings and sometimes the agents can be kicked out in the dialer

The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.

The cons are that is glitched out too much. Leaving us to just sit around and not do our jobs. I had gotten a call while I was on a call. I had gotten a call from one of my coworkers working outbound.

If a VICIdial system is set up and managed properly, it can be extremely reliable. Unfortunately, many companies who set up VICIdial on their own, do not set it up or manage it properly, so their agents have the experience you have mentioned.

I love how easy it is to handle, the exceptional support provided by the vicidial team, they are like a big family they are always there for you it is the best tool for any call center or telemarketing company

so far I have no complaints everything I have needed I have found it in this software

so many features! a lot to learn, but it does anything you might ask for. Can change settings to literally make it do just about anything you want it to do.

The features are awesome. I can't say that there is anything that I don't like about the software. If you are the install person and setting up from scratch, there's a lot to personalize, but it just takes time and gets easier over time.

ViciDial provided for us, the flexibility to house as many users as we needed by paying per server as opposed to having to pay "per user" -- Also, the ability to have one "set" of caller IDs that I can easily switch out as needed, has been a God-send. Our other service allowed us only one caller ID or, if they allowed others, it was a big technical issue to implement with new costs. ViciDial seems to have everything we need, because if ever need it to do something, we look in the manual and it's THERE -- the functionality is endless..

So much to learn, that it can be daunting, yet the same fact is why we love the system as well... If there was a streamlined training scenario, that would be great....

The agent portal , it ease of use . the gui for admin on the software, is easy to get around and make changes when needed. I also love the Live real time view to see how the agents are doing.

Too many features to learn, this software is loaded, so it will take you a while if you want to learn and try all the features.

Whilst packed with functionality it remains pretty intuitive, features are constantly being added on both the inbound and outbound side and of course there are no licensing cost implications.

We've been offering VICIdial based services since around 2010. The only objections we occasionally receive are its appearance, there are prettier call centre applications available. That said, the skin is customisable to a degree, certainly to enough of an extent to overcome most of these objections.

Vicidial has a complete set of features which allow you to turn inexpensive hardware into a fully fledged callcenter solution. Its features comprehend all of those propietary software, such as call recording, full reporting, outbound and inbound dialing, load balancing multiple servers, and so much more. Plus, it's open source, so that allows you to customize it or tweak it to fit your needs. There's nothing that can't be accomplished by that.

The software is so powerful it can overwhelm the regular user with so much possible configurations available, thus dificulting the setup. Also, it's main user interface age starts to show: the design is not contemporary, and it doesn't look the prettiest. However, it still gets the work done.

It is free, scalable, easy to install. For a free software and for all the features offers in it, it is worth trying. The product is highly scalable and can handle a high volume of call. Expertise is however required to administer it and some support token should be purchased in case some issues are harder to fix by the in-house support team. If the callcenter has a reliable and good internet connection and that there are no security issues exposing it to the internet, going for a hosted turnkey vicidial solution would be the best approach.

Configuration is not that straight forward. Need to be a quite advanced IP Telephony tech to make it work.

Features and Stability. It's open source and uses the powerful Asterisk telephony platform as a base. Community that is behind that to support is great as well.

Learning Curve. Configuring some features are not really easy to underestand. There is a good manager manual but in my idea that is a little confusing as well .

What I liked most about the vidial software is its ability to dial my ideal customers by timezone or by action based on analytics provided by the platform. You are able to track any interraction with potential prospects based on the rules you setup throughout the dialer. The customer service is very knowledgeable and are eager to help with any questions you may have. Being a call center manager, with a need for answers on the fly it goes a long way to have the support and with their help you cannot fail at your campaign goals.

The software looks ugly but its a clean design. Hey Vicidial, 1997 is calling and wants its design back.

Great auto dialer platform, the user interface is pretty easy to use and administration also is fairly straight forward.

You will want someone who is very well versed in Vici on your team if you are using it a lot with a very large team. Sometimes tech issues come up that you may need help with.

it has a fast set up so not a lot time needed to set up and you get a free trial and you don't have to give your credit card to start the trial.

There were no cons for me maybe new people may be a little set back till they read everything. Also I think the reporting could be broken down to be a-lot easier.

It uses all the open-source standards into one powerful system. It uses mysql, asterisk, apache, etc. It has everything a call center might need and more. It has so many features that I've never used them all. Outbound, Inbound and blended campaigns. Web forms, time tracking and more. I have been using this software ever since I tried it for the first time. And its now my default choice when a client comes to me asking for a call center software.

It's not user friendly or intuitive. It's normal to get lost in the beginning. There's so many options that can get overwhelming at times. But with a some patients and a little try and error it gets easier. I highly recommend reading the manual. It's very complete.

Features and ease of use. Free Opensource and great helping community. I love Survey campaign feature

Agent interface can be better. I don't think any other Cons if you got manager manual you can manage it very well.

Stability, availability, very solid product, has a very good programming design, the automatic survey is very good.

The graphics and the reports are not attractive, I think the look and feel can be improved more, the reports are not very good to visual.

Free and open source program in active development and works, consistently. I've based my entire business on this software and it's working wonderfully. Even the free version has an extremely active community, including the developers, that really want to help you get the system up and going. I have had better support experiences on the free Vicidial forum than I have on a service running.

Being free and open-source, i suppose i can't complain too much. But the front-end/GUI could use an overhaul pretty bad. The interface looks like a mid-90s website. Granted behind that GUI is a rock-solid system, it would be nice to have something better to look at every day.

Naturally, it's open source which is the main appeal of the software, but, also despite limited support, it is extremely flexible based on the needs of majority of our clients.

Naturally, unlike some paid call center platforms, it doesn't have unified messaging capabilities. Also, it doesn't allow flexibility to enable our clients to remote monitor our agents given that, per server it doesn't segregate accounts, so, its clients who are given remote access will see our other accounts, if there are several small accounts on the vicidial server

VICidial does offer Inbound Email handling and Website Customer Chat support blended into the same interface that allows agents to handle inbound and outbound phone calls. We have several clients that use the Email support as a way of handling Faxes and SMS messages as well. As for segregated accounts, that is the whole reason we added User Group segmentation several years ago, to allow groups of users to only see what you want them to see. If you have questions about either of these, please feel free to contact us or post to our User Forums.

Vicidial is the one and only comprehensive open source call center solution that has all built in features according to the user requirements. And because of its open source solution can be customized easily. Very reliable and robust product. One of the major advantage is its scalability. No license limitations. Integration with user applications is very easy. In short what a user can think about any feature, it's built in available.

The GUI of agent is very bad. It has all the features but front end is not what according to the current market trend. Color scheme also very old style. And the detailed reports never matched with others. I can understand that reports shows from different tables but user want simple report with the matched statistics. I always face time (logging and call duration) difference in reports as well as the disposition statistics difference.

The software is very flexible which makes it very suitable on most campaigns. The administrators are open for suggestions and improvements of the system.

needs more customization and additional information on the help page. Hopefully it will be open to more CRM systems.

1. Open Source 2. Community 3. No bloatware with some features free for trial and the get subscribed for actually relevant features.

1. Lack of some reports 2. out of the box security (sysadmins can harden it to the core, but for average user) 3. HTML5 & CSS3 theme support at least for agent interface.

It's free, feature rich and easy to configure. Very reliable dialer.

It lacks a few reports that would be useful for our business.

I love the agent interface and how easy it is to configure vicidial from the web interface. I also love the fact that you can monitor your audit log and determine which user made changes to the system. I am comparing vicidial to elastix with call center module installed. Vicidial is way above.

The reporting can be improved. Some of the reporting is text or html base and should be csv or excel. Also the scripting engine can be improved especially for capturing information from customers. The documentation for clustering is not all complete. I wanted to try the clustering but realize that the instructions for setting up clustering was not all there.

The amazingly rich array of features.

Figuring out how to use the amazingly rich array of features.

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