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Vonage Business Communications
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based business VoIP phone service
Table of Contents
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Vonage Business Communications - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Vonage Business Communications overview
What is Vonage Business Communications?
Vonage Business Communications offers a cloud-hosted business VoIP phone system which comes with over 40 calling features including cell phone integration, desktop plugins, and voicemail to email, plus additional features which can be added to the account for an additional fee. Free mobile apps for iOS and Android give employees access to the full phone system wherever they are. The work from anywhere feature means employees can take their desk phone home or elsewhere, and have the same phone system access as in the office. The system can be easily scaled according to business needs, and lines and features can be managed through the online admin portal. In the event of power outages or loss of Internet, the call continuity feature enables the phone system to automatically re-route calls to a cell phone or other backup number. The Vonage customer care and technical staff are available every workday as well as after hours and weekends for emergency service, and the support website contains advice, videos, and troubleshooting tips. Orientation and admin portal training are also available for new customers.
Who uses Vonage Business Communications?
Reviews for Vonage Business Communications come from a wide variety of industries, including Hospital & Health Care (10% of reviewers), Staffing and Recruiting (8%), and Information Technology and Services (8%). The most frequent use case for Vonage Business Communications cited by reviewers is telephony (50% of reviewers).
What do users say about Vonage Business Communications pricing?
Most reviewers indicate that Vonage Business Communications delivers good value for money, citing affordability and flexible plans. However, some users report frustration with feature limitations on lower tiers, unexpected costs, and a lack of pricing transparency.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Affordability
Configuration
Navigation
Supervision
Assistance
Stability
Vonage Business Communications’s user interface
Vonage Business Communications pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
4.1
Ease of use
4.1
Customer support
3.7
Reviews sentiment
What do users say about Vonage Business Communications?
Reviewers indicate Vonage Business Communications is user-friendly, offers flexible call management, and works well across devices, helping them streamline operations and reduce costs. They appreciate features like voicemail-to-email, text messaging, and easy setup, noting the platform is accessible for remote work and supports multiple lines and locations. They find the pricing reasonable compared to traditional providers, though some mention extra costs for advanced features.
They report occasional connectivity issues, technical glitches, and inconsistent customer support, with some experiencing delays in troubleshooting and porting numbers. Some say the mobile app can crash, and SMS features may be unreliable or lack attachments.
Select to learn more
Who uses Vonage Business Communications?
Based on 320 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Vonage Business Communications's key features
Most critical features, based on insights from Vonage Business Communications users:
All Vonage Business Communications features
Features rating:
Vonage Business Communications awards
Vonage Business Communications alternatives
Vonage Business Communications
Starting from
19.99
Per month
3CX
Starting from
350
Per year
Zoom Workplace
Starting from
14.99
Per month
CloudTalk
Starting from
19
Per month
Vonage Business Communications pricing
Pricing plans
Pricing details:
User opinions about Vonage Business Communications price and value
Value for money rating:
Of 80 reviews that provide robust commentary on Vonage Business Communications's price and value, 76% mention it in a positive light.
Most reviewers indicate that Vonage Business Communications offers good value for money, highlighting its affordability and cost-effectiveness, especially for small to medium-sized businesses. They appreciate the ability to streamline phone system budgets significantly and the flexibility to add or remove features as needed, which helps in cutting costs. Users find the pricing plans reasonable, with some noting that the service includes features like unlimited calls and introductory offers that enhance its value. They also mention that Vonage provides a comprehensive business calling experience at a lower cost compared to traditional phone systems and other VOIP providers.
However, some users report that certain features are only available on higher-priced plans, which can be frustrating. They also mention that the overall cost can increase unexpectedly, and some find the pricing to be higher than anticipated. Additionally, there are complaints about the extra costs for desktop phone applications and good quality phones, as well as the lack of transparency in pricing information from customer support. Some users feel that the price is not justified by the service quality, leading them to switch to other providers.
, and
To see what individual users think of Vonage Business Communications's cost and value, check out the review excerpts below.
Kim N.
Compliance Analyst
Thomas F.
System Engineer
Vonage Business Communications integrations (57)
Integrations rated by users
We looked at 320 user reviews to identify which products are mentioned as Vonage Business Communications integrations and how users feel about them.
Integration rating: 5.0 (2)
“Integration of Vonyage with Ceipal has made our job easier. where ever there is a phone number in front vonyage shows a call emoji which lets us call the prospect from right there”
Ivan L.
Recruitment Specialist
Integration rating: 5.0 (1)
Other top integrations
Vonage Business Communications customer support
What do users say about Vonage Business Communications customer support?
Customer support rating:
We analyzed 28 verified user reviews to identify positive and negative aspects of Vonage Business Communications customer support.
A small group of reviewers mention support staff are knowledgeable, patient, and provide helpful, friendly assistance.
Widespread user sentiment highlights slow response times, difficulty reaching support, and unresolved issues with technical help.
Support options
Training options
To see what individual users say about Vonage Business Communications's customer support, check out the review snippets below.
“The support is very prompt with their responses and resolutions.”
Sid K.
Project Manager
“Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic”
Byron M.
owner
“when you want to disconnect or need technical support, it is nearly impossible to get assistance. ”
Paola M.
National Sr. Business Development Manager
Vonage Business Communications FAQs
Vonage Business Communications has the following pricing plans:
Starting from: $19.99/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. What are the benefits of using Vonage Business Communications?
Busy Lamp Field (BLF) allows users to see which phones on the system are in use, in real time. Each BLF key acts as speed dial to the associated phone.
Call announce whispers an audible call tag before the call is connected, informing users of the caller ID, and for calls forwarded to personal cell phones, an announcement that the incoming call is a business call, to ensure a professional answer.
Call continuity reroutes calls to a backup number in the event of loss of power or Internet connection, preventing service interruption and dropped calls.
Call recording is available both company-wide and on demand on an extension-by-extension basis. Company-wide recording is controlled by system administrators, with files downloadable and shareable by email. On-demand recording allows users to record important calls to verify conversation details or take accurate notes, and works with the mobile app.
Call monitoring allows administrators to listen in on users’ calls to monitor performance, and also “whisper” to the user on the call, and “barge” into the call and speak to both parties. Calls can be monitored anywhere in the world.
Call groups can be set up, creating virtual departments with every extension ringing simultaneously for an inbound call to ensure that no inbound calls are missed.
Voicemail-to-email and voicemail transcription enable users to check their voicemail from their PC and phone, check messages when it is not possible to take a call, and forward voicemails via email.
The virtual receptionist lets users route callers to the appropriate department or individual, and customize call routing for holidays, lunchtimes or after hours calls. A main company number can then be used on promotional material, with callers directed to the correct department by selecting a menu option.
Vonage Business cloud technology supports conference bridge, allowing up to 30 users to participate in a single call, on a dedicated number, with no need for a third-party conferencing system.
Paperless fax removes the need for manual faxing, facilitates the sending of faxes from both mobile and desktop, gives all users their own fax numbers and manages all email, voicemails and faxes in a single inbox.
Q. Who are the typical users of Vonage Business Communications?
Vonage Business Communications has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Vonage Business Communications support?
Vonage Business Communications supports the following languages:
English
Q. Does Vonage Business Communications offer an API?
No, Vonage Business Communications does not have an API available.
Q. What other apps does Vonage Business Communications integrate with?
Vonage Business Communications integrates with the following applications:
Microsoft Outlook, QuickBooks Online Advanced, Salesforce Sales Cloud, SugarCRM, Google Contacts, Method CRM
Q. What level of support does Vonage Business Communications offer?
Vonage Business Communications offers the following support options:
Phone Support, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat
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