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LogMeIn Rescue
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote support for helpdesks, call centers and organizations
Table of Contents
LogMeIn Rescue - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2025
LogMeIn Rescue overview
What is LogMeIn Rescue?
A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use. LogMeIn Rescue by GoTo gives you a tool to seamlessly support customer request - not matter what they are or where the originate from without needing to use pre-installed software or being on the same network. Rescue solves problems more quickly, accurately and conveniently for a better customer and agent experience.
Who uses LogMeIn Rescue?
By industry, LogMeIn Rescue reviewers are most commonly professionals in information technology and services (21%). The most frequent use case for LogMeIn Rescue cited by reviewers is remote support (88% of reviewers).
What do users say about LogMeIn Rescue pricing?
Some users say LogMeIn Rescue offers valuable features and reliability that justify the cost for some organizations. However, some reviewers feel the price is high, and they report cheaper or free alternatives with similar functionality. Some users say the lack of a free version and student discounts reduces its value for money.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Accessibility
Assistance
Responsiveness
Authorization
Affordability
LogMeIn Rescue’s user interface
LogMeIn Rescue pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.6
Ease of use
4.6
Customer support
4.4
Reviews sentiment
What do users say about LogMeIn Rescue?
Reviewers indicate LogMeIn Rescue is easy to use for remote support, allowing quick connections through simple links or codes and making troubleshooting efficient for both IT teams and end users. They find it reliable for managing multiple sessions, appreciate its strong security, and say it works well across various platforms, though some mention setup can be confusing for less tech-savvy users. Performance is generally fast and stable, with only occasional lag or connection issues.
Users report that LogMeIn Rescue streamlines customer support and remote troubleshooting, saving time and reducing downtime. They feel the product is feature-rich but often consider it expensive compared to alternatives, with some wishing for lower pricing or more flexible plans.
Select to learn more
Who uses LogMeIn Rescue?
Based on 163 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
LogMeIn Rescue's key features
Most critical features, based on insights from LogMeIn Rescue users:
All LogMeIn Rescue features
Features rating:
LogMeIn Rescue awards
LogMeIn Rescue alternatives
LogMeIn Rescue
Starting from
108.25
Per month
Zendesk Suite
Starting from
55
Per month
FixMe.IT
Starting from
39
Per month
ManageEngine RMM Central
Starting from
Free
LogMeIn Rescue pricing
Pricing plans
Pricing details:
Rescue Livelens
No pricing info
Features included:
- Agent Notes
- Android and Windows Services
- Annotations
- Browser-Based
- Reporting
- Secure Cloud Architecture
- Session Recording
- Session Transfer
- Snapshots
- Supports Iphone
- Voip Audio
User opinions about LogMeIn Rescue price and value
Value for money rating:
Of 22 reviews that provide robust commentary on LogMeIn Rescue's price and value, 45% mention it in a positive light.
Some users say LogMeIn Rescue offers a user-friendly interface and a wide range of features, making it a valuable tool for many. Reviewers appreciate its reliability and functionality, which they find justifies the cost for some organizations. However, some users report that the price is significantly higher compared to other similar products, making it less appealing for smaller organizations or those with budget constraints. Some reviewers feel that there are cheaper or even free alternatives that provide similar or better functionality. Users think the lack of a free version and student discounts further detracts from its value for money.
, and
To see what individual users think of LogMeIn Rescue's cost and value, check out the review excerpts below.
Eddie G.
CEO/Web Developer
LogMeIn Rescue integrations (19)
LogMeIn Rescue support options
Typical customers
Platforms supported
Support options
Training options
LogMeIn Rescue FAQs
LogMeIn Rescue has the following pricing plans:
Starting from: $108.25/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. What are the benefits of using LogMeIn Rescue?
Multi-Platform Remote Support - Resolve simple to complex issues on PCs, Macs, mobile device, and, with our interactive video tool, even unconnected devices with just one tool.
Simple to Use - Solve problems faster and easier by having every tool a technician needs at the forefront – run diagnostics, take control, transfer files, reboot and reconnect, or run scripts with one click.
Customizable - Rescue is flexible enough to meet the needs of your support organization now and in the future with the ability to build customized workflows, configure agent permissions individually or at a group level, and add your company's branding to customer facing interfaces.
Built Secure - Rescue is committed to annual security audits and integrated with optimized security features including AES-256-bit encrypted connections and permission-based functionality.
Reliable - Rescue has continuously delivered industry leading 99.9+% uptime, providing the reliability professionals require.
Q. Who are the typical users of LogMeIn Rescue?
LogMeIn Rescue has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does LogMeIn Rescue support?
LogMeIn Rescue supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Portuguese, Spanish
Q. Does LogMeIn Rescue support mobile devices?
LogMeIn Rescue supports the following devices:
Android, iPad, iPhone
Q. Does LogMeIn Rescue offer an API?
Yes, LogMeIn Rescue has an API available for use.
Q. What other apps does LogMeIn Rescue integrate with?
LogMeIn Rescue integrates with the following applications:
Salesforce Service Cloud, Freshservice, HappyFox Help Desk, Agiloft, Freshdesk, HappyFox Chat, ConnectWise PSA, ServiceNow, Autotask PSA, Zendesk Suite
Q. What level of support does LogMeIn Rescue offer?
LogMeIn Rescue offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support
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