WalkMe

Linux

Windows

Web-based

Windows Phone

Mobile Web App

It's often mistaken and mislabeled as an "instructional" tool. Mobile is an added cost.

If there is no one to dedicate their time to building out processes then it will take forever to get done.

It is difficult to navigate and discover items.

The features are amazing and really helpful to users on your website once implemented.

The customer support and sales staff at WalkMe are great at helping unlock the potential benefits.

I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs.

Very happy with this software. The WalkMe support team was also amazing! 

WalkMe is great for digital adoption - bringing software end users up to speed

Customer self-onboarding.

Benefits:
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.


Extremely robust platform for digital adoption

Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that our Digital Adoption Platform has helped scale your customer on-boarding efforts and beyond.  It¿s also great to learn that WalkMe has enabled your Customer Success and UX teams to drive the value of your product to your customers.  WalkMe is indeed a very robust platform, and for this matter we¿ve  designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform and make it easy for our customers to customize content. We'll also continue to simplify our product in 2019.  If you¿d like to learn me more about our Center of Excellence, or if you have any questions, please email us at community@walkme.com. Thanks again!

Ironically, it's incredibly hard to use their product

Pleasure to meet you, and thank you for sharing your feedback on WalkMe. I'm glad to hear that WalkMe is helping your organization with feature adoption, but disappointed to hear that you're experiencing difficulties using the platform.  As this experience is atypical for our customers, I'd love to better understand some of the issues if you'd be open to a discussion. In regards to our Customer Support, the team is available 24/7 and is typically able to solve or escalate most issues fairly quickly.   Please email us at community@walkme.com so we can learn more. Looking forward to discussing with you. 

We originally purchased WalkMe to use when onboarding new users. We soon discovered we could use it for dozens of other things. For example, we’ve used it to let users know “Hey, we’re aware of this bug,” to avoid a zillion support requests. We’ve used it to run surveys, highlight new features, everything. I can’t imagine working without WalkMe. 

Do anything you can imagine!

WalkMe is a pretty simple and creative tool to use to target your audience.  It has benefited us in making it much easier to target our audience to download and use our services! 

We have received great customer support, which has helped us every bit of the way.

WalkMe is definitely worth every cent with all of the feature reach  functionality you receive!

WalkMe Review

overall this experience has been well worth the price. We have added a lot of training material that continues to help our customers with learning the software and being updated on changes.

Good idea, has some improvements coming

Thank you for taking the time to write this review, Clinton. It¿s wonderful to hear you have found our Digital Adoption Platform to be so useful for training your customers and helping them learn your software.  We have some exciting updates within our tracking and analytics coming very soon... stay tuned and please don't hesitate to email the WalkMe Community at community@walkme.com with any questions or concerns. Thanks again, Clinton!

Great tool with plethora of features to increase product adoption, solve onboarding issues

Excellent Product Walkthrough tool

Thank you very much for taking the time to write this review, Girivaru. It's great to hear that WalkMe has helped Botmetric with product adoption, onboarding, and other areas. We do recommend that you take advantage of the Customer Community and Playbook resources which are designed to provide our customers with a plethora of resources and templates to maximize the use of our Digital Adoption Platform.

We look forward to continuing our conversations on the Customer Community! Thanks again, Girivaru.

WalkMe was used to create call outs and on-boarding materials for a SAAS platform, link to documentation, and help increase utilization of product features, in addition to utilizing NPS data gathering.

Costly but very powerful tool!

It allows us to help our customers understand our complicated application process on our website.

So many cool potential uses!

Thank you very much for taking the time to write this review, Rick. It¿s good to hear that you¿re aware of how WalkMe can be implemented solve many issues around digital adoption. We¿ve also made significant strides over the past few months to improve our data & analytics capabilities even further within WalkMe Insights. As for getting past the WalkMe learning curve, both the Community and Playbooks resources are designed to provide our customers with resources and templates to maximize the use of our Digital Adoption Platform.

Please don¿t hesitate to reach out to learn more about some all our new capabilities, and we look forward to continuing our conversations on the Customer Community! Thanks again, Rick.


excellent work

Thank you very much for taking the time to write this review, and share how WalkMe has made a positive impact at DESIGNARE.  We¿re also really proud to hear that you think so highly of our all-star Support Team; they¿re available 24/7 to help with any issues that you may experience.

We look forward to continuing our conversations on the Customer Community! Thanks again, America.


WalkMe is a nice tool to help clients navigate your website.

Thank you for your thoughtful feedback on your WalkMe experience, Pete. It¿s great to hear that our platform was able to help your clients navigate your website and improve the client experience altogether.  We are bummed to hear that the constant change was impacting scalability!  We hope there¿s an opportunity to reevaluate in the future, as your product changes and we continue to evolve.  Thank you for sharing. 

It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe. 

Top tool for creating interactive user onboarding

The premier walk-through software

The customer support and sales staff at WalkMe are great at helping unlock the potential benefits. We are currently considering a pilot program that I'm hopeful will take off and lead to enterprise-wide use.

Just in time performance support

Thank you for taking the time to write this review! It¿s great to hear that you got to experience the potential of our Digital Adoption Platform during your free trial. We're also really proud to hear that you think so highly of our all-star Support and Customer Success team. WalkMe is a a very powerful tool and we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform. We're excited about the possibility of working with your organization in the near future to tackle your digital adoption challenges. Below we'll leave you with a recent article that showcases how Roche uses WalkMe on 50+ platforms across their workforce of 90,000+ employees to solve several issues (https://www.constellationr.com/node/15785/vote/application/view/511). 

Please don¿t hesitate to reach out to community@walkme.com with any other questions/concerns. Thanks again!

Very good software

Thank you for your thoughtful feedback on your WalkMe experience! It¿s great to hear that you think so highly of our Digital Adoption Platform and that we've been able to improve your relationship with your customers. WalkMe is a a very powerful tool and we¿ve designed our Center of Excellence -- like University, Community and Playbooks -- to provide you with several resources and templates to maximize the use of our platform.  Please don¿t hesitate to reach out to learn more about some of our new capabilities, and we look forward to continuing our conversations on the Customer Community. Thanks again!

Walkme has been a great tool for us as a company especially in regions where we do not have an administrator to answer questions. It's a great tool for new users in understanding not only Salesforce but company customization in salesforce. 

Walkme Review

I've had a great experience with WalkMe. Their communication is great, I get help when I need it, and they are releasing new features that improve the use of the tools. It's made training new customers easy and is a great support tool!

WalkMe is a great tool for business!

Thank you for your positive feedback on your WalkMe experience, Olivia. We¿re glad to hear that our Digital Adoption Platform has helped train your customers and offer them step-by-step support within your application. We're also really proud to hear that you think so highly of our Support and Customer Success team's. You'll be happy to know that WalkMe has made significant strides to prevent walk-thru errors, and if one occurs our support team is available 24/7. We look forward to continuing our conversations in the Customer Community! Thanks again, Olivia.

Good experience overall with WalkMe

Thank you for your feedback on your WalkMe experience, Jenn. It's great to hear that our Digital Adoption Platform helped your users navigate around your platform. You'll be happy to know that we've made significant strides to improve the way smart walk-thru's function, and ultimately adapt to UI updates within the given application. If you need any additional information on this, please email community@walkme.com! Thanks again, Jenn! 

Great for Product Walk-throughs, Mistaken as Instructional Tool

Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that WalkMe is helping your team fulfill your training needs and more. It's also great to hear that you've found WalkMe to be easy to use and highly customizable. WalkMe is an end-to-end solution for digital adoption and many trainers & instructional designers use our platform instead of creating documentation, simulations, or videos, which is why we can be labeled as an instructional tool. If you have additional feedback, or if you would like to discuss further, please reach out to community@walkme.com. Thanks again for this review!

Nice during evaluation but lack of pricing transparency made us look at alternative solution. 

WalkMe Onboarding Review

Pleasure to meet you, and thank you for sharing your feedback on WalkMe pricing. We're glad to hear that you understand the potential of our Digital Adoption Platform, but disappointed to hear that you decided to explore an alternative solution. Because WalkMe can be used for internal and external facing products, we aren't able to explicitly list our pricing publicly as it varies depending on number of users, company size, number of applications, etc...  With that said, WalkMe has adjusted our product offering and pricing to accommodate small, mid-size and enterprise organizations; we're also able to offer competitive pricing despite our product being the only end-to-end solution for digital adoption being used by more than 2,000 organizations globally. If you'd be open to a discussion, please email us at community@walkme.com so we can learn more. We look forward to connecting.  

Indispensible, and extremely powerful

It helps to attract our customers to our website

Thank you for taking the time to write this review, Nemyee!  It¿s great to know that your WalkMe experience has been positive one.  We¿re really proud to hear that our all-star Support Team has been able to solve issues promptly.  We hope to connect with you on the WalkMe Customer Community!  Thanks again, Nemyee. 

Great work tool

The most robust Self-Guidance  application out there.

Customer Tutorials

Thank you for taking the time to write this review!  it¿s great to know that your WalkMe experience has been a positive one.  We¿re also  really happy to hear that you and your customers found our Digital Adoption Platform to be useful for learning your software. Please don't hesitate to contact community@walkme.com with any questions or concerns. 

WalkMe

Pros

Cons

Overall rating