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Birdeye
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-based webchat assistant for business conversations
Table of Contents
Birdeye - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Birdeye overview
Based on 701 verified user reviews
What is Birdeye?
Birdeye is a review management program with key features that include negative feedback management, review request, review monitoring, response management, and more.
Who uses Birdeye?
By industry, Birdeye reviewers are most commonly professionals in marketing and advertising (19%). The most frequent use case for Birdeye cited by reviewers is review management (58% of reviewers).
What do users say about Birdeye pricing?
Some users report that Birdeye offers a free trial and appreciate the flexibility and features for the price. Some reviewers find it affordable, but others say the pricing is high, and some find the structure confusing or hard to afford long-term.
Starting price
Pros & Cons
Review Management
Features
Customer Support
Pricing
Integrations
Difficult cancellation process
Birdeye’s user interface
Birdeye pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.6
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about Birdeye?
Birdeye is a review management program with key features that include negative feedback management, review request, review monitoring, response management, and more.
Select to learn more
Who uses Birdeye?
Based on 701 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Birdeye's key features
GetApp's analysis of 96 verified user reviews collected between November 2021 and December 2024 identifies Birdeye's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Birdeye's Negative Feedback Management capabilities. They report it allows them to resolve issues with customers promptly and confidentially. Users find the ability to customize auto replies and use templates helpful. They say it helps redirect negative conversations offline and gather feedback efficiently. Some users mention the need for better integration within the Birdeye dashboard for managing client reviews. Overall, they value the opportunity to address customer complaints quickly and improve customer interaction skills. Of the 23 Birdeye users who gave detailed accounts of their use of Negative Feedback Management, 100% rated this feature as important or highly important.
Lisa B.
Book Keeper
Jose G.
Maintenance Supervisor
Reviewers highlight the effectiveness of Birdeye's Review Request capabilities. They find it easy to send bulk review requests via email or text, and appreciate the integration with Google Profile, Facebook, and Yardi. Users report that automation saves time and helps boost reviews across multiple platforms. They also value the customizable templates and the ability to manage review requests from one place. Some users mention occasional bugs and the need for better handling of past customers in bulk uploads. Of the 39 Birdeye users who gave detailed accounts of their use of Review Request, 97% rated this feature as important or highly important.
See related user reviews
Jonathan Z.
Client Manager
Virginia N.
Health Partner Services Manager
Users report that Birdeye's Review Monitoring capabilities allow them to manage reviews from multiple sources in one place. They appreciate receiving notifications for new reviews, which helps them respond promptly. Reviewers indicate that the centralized inbox and AI functions make it easy to track and report on reviews. They find it helpful for maintaining their business reputation and improving customer service. Some users mention occasional issues with unsupported sites and manual linking to review platforms. Of the 27 Birdeye users who gave detailed accounts of their use of Review Monitoring, 96% rated this feature as important or highly important.
See related user reviews
Kim O.
Marketing director
Amanda H.
Vice President
Reviewers appreciate Birdeye's Response Management capabilities. They highlight the ease of responding to reviews from a unified interface and the option to use automated or personalized responses. Users find the AI-generated responses and response templates useful. They report that the system helps them manage responses efficiently and assign ownership across different locations. Some users mention occasional disconnections from review sites but overall find the capability valuable for maintaining customer communication. Of the 16 Birdeye users who gave detailed accounts of their use of Response Management, 88% rated this feature as important or highly important.
See related user reviews
Thomas Q.
Digital Marketing Manager
Michele K.
Reputation Specialist
All Birdeye features
Features rating:
Birdeye awards
Birdeye alternatives
Birdeye
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Brand24
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GiveMe5.ai
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Birdeye pricing
Pricing plans
Pricing details:
Starter
No pricing info
Features included:
- Unlimited Users
- Unlimited Contacts
- Campaigns
- Team Chat
- Payments
- Integrations
- Mobile App
- Reviews
- Listings
- Messaging
Growth
No pricing info
Features included:
- Unlimited Users
- Unlimited Contacts
- Social
Dominate
No pricing info
Features included:
- Unlimited Users
- Unlimited Contacts
- Referrals
User opinions about Birdeye price and value
Value for money rating:
Of 49 reviews that provide robust commentary on Birdeye's price and value, 60% mention it in a positive light.
Some users report that Birdeye offers a free trial, allowing them to test the software before committing, and they appreciate the flexibility and range of features included for the price. Some reviewers find the platform affordable and cost-effective, especially compared to competitors, and feel the benefits often outweigh the costs. However, some users say the pricing is high or even overpriced for the features provided, particularly for small businesses, and indicate that the value received does not always justify the expense. Some reviewers find the pricing structure confusing and difficult to afford long-term.
, and
To see what individual users think of Birdeye's cost and value, check out the review excerpts below.
Birdeye integrations (137)
Integrations rated by users
We looked at 701 user reviews to identify which products are mentioned as Birdeye integrations and how users feel about them.
Integration rating: 5.0 (5)
“We have clients who use Quickbooks as their CRM and integrate with the program to send out review requests and monitor review tracking.”
Lischna C.
Senior Client Manager
Integration rating: 5.0 (3)
“The Zapier connection between platforms like Shopify and Birdeye has made it super simple to automate review requests when an item has been purchased.”
Daniel B.
Director of Agency Operations
Integration rating: 5.0 (2)
“We are able to get customer's reviews from our CRM right after a transaction is made.”
Antonette H.
CEO
Integration rating: 5.0 (2)
“I think the integration with Facebook has been extremely important and helps us so that we don't miss valuable leads.”
Antonette H.
CEO
Integration rating: 5.0 (1)
“Excellent reporting platform to combine data sources into easy to read charts”
Chris M.
Director of Customer Success & Analytics
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Birdeye support options
Typical customers
Platforms supported
Support options
Training options
Birdeye FAQs
Birdeye has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What is Birdeye used for?
Birdeye is an integrated conversational artificial intelligence platform that helps businesses automate website interactions across multiple locations. The system functions as an around the clock assistant that engages visitors, provides answers, schedules appointments, and collects leads without manual intervention. The solution supports enterprises in sectors such as healthcare, automotive, financial services, retail, and property management by maintaining consistent engagement across digital touchpoints. The platform uses natural language processing to deliver context aware responses with an appropriate conversational style. It includes a handoff mechanism that transitions conversations from artificial intelligence to live agents when human expertise is required and supports assignment to designated teams or individuals. A knowledge base setup feature enables swift training of the chatbot by importing content from commonly searched web pages and uploading additional resources. Lead capture capabilities qualify visitor intent and gather contact information without pre chat forms while text messaging integration continues conversations after visitors leave the site. Additional functionality includes customizable chat widgets to match brand identity, rules based auto replies for live and offline periods, instant notifications for routed leads, and analytics to monitor chat performance by location or user. Birdeye integrates with the broader Birdeye ecosystem and third-party applications to form a centralized customer communication hub. All webchat messages flow into the Birdeye Inbox alongside communications from Google, social media, text messaging, email, and other channels. Integration with analytics platforms provides performance insights and connections with CRM systems streamline lead management workflows. API support allows for custom integration with existing business tools and preserves valuable context across interactions for a cohesive customer experience. The platform addresses data privacy requirements through configurable security protocols and encryption standards. Chat availability can be tailored with business hours settings and pre chat forms can be customized to capture specific visitor details. The implementation process is straightforward, requiring minimal configuration to deploy the chat widget and begin engaging website visitors immediately.
Q. What are the benefits of using Birdeye?
Q. What languages does Birdeye support?
Birdeye supports the following languages:
English
Q. Does Birdeye support mobile devices?
Birdeye supports the following devices:
Android, iPad, iPhone
Q. Does Birdeye offer an API?
Yes, Birdeye has an API available for use.
Q. What level of support does Birdeye offer?
Birdeye offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
