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Top Rated Conversational Marketing Platform Software with Freshdesk

Last updated: September 2026

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22 software options

Birdeye logo

Cloud-based agentic marketing for multi-location brands

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Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

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Typeform logo

Interactive form builder for data collection

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Engage and qualify leads with conversational forms, real-time enrichment, and automated follow-ups.

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Bloomreach logo

Cloud AI personalization platform for enterprise retail

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Bloomreach is a cloud-based AI personalization platform unifying customer and product data across marketing automation, product.

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iVision Mobile logo

Text messaging tool for SMBs & brands in the U.S. & Canada

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Thousands of businesses and organizations across North America use iVision Mobile's text messaging software to engage their contacts with relevant mobile marketing and communications.

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Lime Connect logo

Live chat and customer messaging for businesses of all sizes

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Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

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Verloop logo

Conversational AI Platform for Automated Customer Support

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Verloop.io is a Conversational AI platform that automates customer support, using ML, ASR, and NLP to power AI-driven self-service, real-time agent assistance, and automated quality insights. Supporting 80+ languages across various channels, Verloop.io enables brands to achieve 90%+ query deflection

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Slaask logo

Customer service app for Slack users

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Slaask is a customer service app for Slack, bringing all team & customer communication from multiple channels together in one place, for SMBs & large businesses

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WotNot logo

Cloud-based no-code AI chatbot platform for SMBs

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Cloud-based, no-code AI chatbot and live chat platform for SMBs and enterprises to automate support, lead generation, and engagement.

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DeepConverse logo

Cloud-based AI customer support automation platform

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Cloud-based customer support automation for B2C companies, featuring an AI Support Agent, interactive decision trees, and omnichannel.

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SmatBot logo

Chatbot Building Platform

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An omnichannel platform that can be used to build conversations with your customers for the purposes of Lead Generation, Customer Support, Surveys, Enquiries, Appointments, Feedback, Suggestions and more.

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Chatlayer logo

Conversational AI Platform

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Chatlayer is an easy-to-use AI platform that lets you build and maintain voice and chatbots in more than 125 different languages, with no coding, to personally connect with customers at the right moment, across multiple channels.

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Freshmarketer logo

Conversation rate and marketing management software

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Freshmarketer is an all-in-one conversion rate optimization (CRO) hub designed to help businesses and marketing agencies convert website visitors into customers

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Gupshup logo

One-to-one. With Everyone

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A solution optimized for cost, speed and quality, Gupshup's smart messaging platform helps acquire, engage, and retain customers with a single API to access every communication channel your customers use for all your business messaging needs.

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Freshchat logo

Live Chat software for modern messaging

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Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social

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Textline logo

Cloud-based plug-and-play text messaging software

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Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

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Alhena AI logo
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Agentic AI commerce platform for ecommerce brands

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Alhena AI is a cloud-based agentic AI platform for ecommerce brands, combining shopping assistance, support automation, and catalog.

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CallPage logo

Website button & pop-up widget for automated call backs

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CallPage helps convert web-visitors into sales calls by providing immediate responses from company reps through a customizable button and widget

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Manago AI logo

AI Customer Engagement Platform

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AI Customer Engagement Platform helping marketers connect data, understand customers, communicate across channels.

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QuickReply.ai logo
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AI-based WhatsApp marketing automation platform

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QuickReply.ai is a specialized WhatsApp marketing automation platform designed for D2C brands and online stores.

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Amio logo

Amio helps you create AI chatbots for your e-shop.

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Amio helps you create AI-powered chatbots for e-shops that automate 95% of customer queries.

Amio's chatbot can answer any after-sales question and help with shopping by recommending the right products. By detecting customers in need of an assistant and proactively starting a conversation with them

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Fin logo

Perfect customer experiences made possible with Fin

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Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer.

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LiveChat logo

AI-based live chat for customer support and sales teams

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LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

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