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mHelpDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based field service management software
Table of Contents
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mHelpDesk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
mHelpDesk overview
What is mHelpDesk?
mHelpDesk is a field service software that supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. With mHelpDesk's scheduling calendar, teams are efficiently routed with the map view. mHelpDesk's invoicing system is fully integrated with a scheduling platform, providing one click invoicing with job tracking and reporting. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems such as Quickbooks. Users can keep track of all the customer interactions. Custom fields make it easy to track the specific bits of information that are unique to the business.
Who uses mHelpDesk?
By industry, mHelpDesk reviewers are most commonly professionals in construction (30%). The most frequent use case for mHelpDesk cited by reviewers is scheduling (26% of reviewers).
What do users say about mHelpDesk pricing?
Some users say mHelpDesk offers great value for money, highlighting its affordability and lack of contracts. However, some reviewers feel recent price increases and extra feature costs reduce its value, especially for larger teams or single users.
Starting price
Alternatives
with better value for money
Pros & Cons
Responsiveness
Navigation
Customization
Stability
Affordability
Transactions
mHelpDesk’s user interface
mHelpDesk pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.0
Ease of use
4.3
Customer support
4.4
Reviews sentiment
What do users say about mHelpDesk?
Reviewers indicate mHelpDesk streamlines field service operations, offering strong tools for scheduling, invoicing, and staff management. They appreciate its customizable interface, QuickBooks integration, and responsive customer support, which help improve efficiency and communication. Most find it easy to set up and use, even for those with limited technical skills, and say its pricing is reasonable compared to competitors. They value the mobile app for managing tasks on the go.
Some report recurring bugs, limited customization in certain areas, and occasional issues with the user interface or syncing. They mention that feature requests are often considered, but not all are implemented quickly.
Select to learn more
Who uses mHelpDesk?
Based on 823 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
mHelpDesk's key features
Most critical features, based on insights from mHelpDesk users:
All mHelpDesk features
Features rating:
mHelpDesk awards
mHelpDesk alternatives
mHelpDesk
Starting from
No pricing info
Housecall Pro
Starting from
79
Per month
Synchroteam
Starting from
39
Per month
Limble
Starting from
No pricing info
mHelpDesk pricing
Starting from
No pricing info
User opinions about mHelpDesk price and value
Value for money rating:
Of 97 reviews that provide robust commentary on mHelpDesk's price and value, 69% mention it in a positive light.
Some users say mHelpDesk offers great value for money, highlighting its affordability, especially for small businesses. They appreciate the reasonable monthly costs, lack of upfront fees, and the absence of contracts. Reviewers indicate that the software includes useful features like QuickBooks integration and free weekly training, which add to its cost-effectiveness. They find the free trial beneficial for evaluating the software before committing. Some users report that mHelpDesk's pricing is competitive compared to other solutions, offering a robust set of features at a lower cost. They also mention that the software's ability to simplify invoicing and manage workflows without a large capital investment is a significant advantage.
However, some reviewers feel that mHelpDesk can be expensive, particularly for businesses with many users or those requiring specific customizations. They mention that recent price increases and the cost for additional features can be steep. Some users report that the software's value diminishes when considering its limitations and the need for workarounds. They also express concerns about the clarity of pricing and the overall cost-effectiveness for smaller operations or single users.
, and
To see what individual users think of mHelpDesk's cost and value, check out the review excerpts below.
mHelpDesk integrations (17)
Integrations rated by users
We looked at 823 user reviews to identify which products are mentioned as mHelpDesk integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
mHelpDesk customer support
What do users say about mHelpDesk customer support?
Customer support rating:
We analyzed 299 verified user reviews to identify positive and negative aspects of mHelpDesk customer support.
A significant portion of users praise the quick response times and helpfulness of the support team, especially via live chat.
Widely noted by reviewers, customer service staff are patient, knowledgeable, and willing to guide users through setup and troubleshooting.
Frequently reported by users, support is available through multiple channels—phone, email, and chat—making it easy to get assistance.
A minority of users report slow or inconsistent response times, lack of follow-up, and occasional difficulty reaching knowledgeable support staff.
Support options
Training options
To see what individual users say about mHelpDesk's customer support, check out the review snippets below.
“Any questions I had, I was able to chat directly with customer service operatives who were quick and efficient in getting back to me & completely helping me with all my concerns or questions!”
Evelyn J.
receptionist
“Again, their customer service, and the way they help us solve problems and customize things to fit our operational model is really invaluable.”
Becca M.
Business Manager
“It has poor search features, poor customer service, and the response takes a lot of time until your problem is considered.”
hussein m.
seals
mHelpDesk FAQs
mHelpDesk has the following pricing plans:
Pricing model: Open Source
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. What are the benefits of using mHelpDesk?
•The field service software helps businesses win more jobs, stay organized, and grow their business.
•mHelpDesk allows users to access customer information from any computer or any device.
•The software assists with estimate generation, scheduling, jobs, invoicing, and more.
•mHelpDesk is designed for HVAC, plumbers, electricians, pest control, computer repair, carpet cleaners, maid service, and more.
Q. Who are the typical users of mHelpDesk?
mHelpDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does mHelpDesk support?
mHelpDesk supports the following languages:
English
Q. Does mHelpDesk support mobile devices?
mHelpDesk supports the following devices:
Android, iPad, iPhone
Q. Does mHelpDesk offer an API?
Yes, mHelpDesk has an API available for use.
Q. What other apps does mHelpDesk integrate with?
mHelpDesk integrates with the following applications:
authorize.net, PayPal, Google Analytics 360, QuickBooks Online Advanced, QuickBooks Desktop, Google Workspace, WordPress, Stripe, Close, QuickBooks Online, Google Calendar, Mailchimp, Twilio, Square Appointments
Q. What level of support does mHelpDesk offer?
mHelpDesk offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support
