App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Cloudbeds

PMS, Booking & Channel Management for Independent Properties

visit website

Table of Contents

Is this product right for your business?

Find out with a

Cloudbeds - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Cloudbeds overview

Based on 341 verified user reviews

What is Cloudbeds?

By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (57% of reviewers).

What do users say about Cloudbeds pricing?

Reviewers appreciate Cloudbeds’ flexible pricing based on business size and the ability to pay for add-ons as needed. However, some users report hidden fees, upselling tactics, and unclear pricing, which they feel diminish overall value.

Starting price

view pricing plans

Pros & Cons

Customer Support

Guest Management

Clean and user-friendly design

Pricing

Email Support

Bugs and Issues

Cloudbeds’s user interface

Ease of use rating:

4.3

(341)

Cloudbeds pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(38)

3-4(86)

5(217)

What do users say about Cloudbeds?

By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (57% of reviewers).

Select to learn more

Who uses Cloudbeds?

Based on 341 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Hospitality

Food & Beverages

Use cases

Reservations

Channel Management

Hotel Management

Hostel Management

Hotel Channel Management

Cloudbeds's key features

Most critical features, based on insights from Cloudbeds users:

Online booking

4.0

(91)

Point of sale (pos)

3.9

(9)

GDS/OTA integration

3.7

(35)

Rate management

3.8

(57)

Marketing automation

3.6

(5)

Guest experience management

2.0

(1)

Built-in accounting

3.6

(9)

CRM

3.7

(20)

Inventory management

4.3

(10)

All Cloudbeds features

Features rating:

4.1

(341)

Access controls/permissions

(0)

Accounting

(0)

Activity dashboard

5.0

(1)

Activity tracking

(0)

API

(0)

Availability management

3.3

(6)

Bed management

(0)

Billing & invoicing

5.0

(1)

Billing rate management

(0)

Booking management

4.2

(6)

Booking notes

3.7

(20)

Built-in accounting

3.6

(9)

Calendar management

3.9

(21)

Campaign management

4.4

(7)

Channel analytics

4.3

(27)

Channel management

3.5

(8)

Commission management

(0)

Credit card processing

4.1

(17)

CRM

3.7

(20)

Customer history

(0)

Customer support

3.6

(51)

Customizable branding

3.0

(1)

Customizable fields

(0)

Customizable reports

(0)

Customizable templates

5.0

(1)

Data import/export

2.7

(6)

Data synchronization

3.2

(11)

Discount management

(0)

Dorms

5.0

(2)

Drag & drop

5.0

(1)

Dynamic pricing

4.1

(29)

Electronic payments

(0)

Email templates

3.0

(2)

Extended stay

(0)

Financial management

(0)

For hostel/dorm managers

5.0

(1)

For vacation rentals

4.1

(10)

Front desk management

4.0

(53)

GDS/OTA integration

3.7

(35)

Group reservations

3.3

(15)

Guest check-in/check-out

(0)

Guest experience management

2.0

(1)

Housekeeping management

3.3

(6)

Incentive management

(0)

Inventory control

4.0

(38)

Inventory management

4.3

(10)

Inventory tracking

(0)

Invoice management

(0)

Kill switch

4.3

(3)

Marketing automation

3.6

(5)

Mobile access

3.0

(2)

Multi-Channel campaigns

(0)

Multi-Channel distribution

(0)

Multi-Channel management

3.4

(19)

Multi-Channel marketing

(0)

Multi-Channel sync

4.7

(23)

Multi-Currency

(0)

Multi-Language

5.0

(1)

Multi-Location

(0)

Multi-Property

1.0

(1)

Online booking

4.0

(91)

Order management

2.0

(2)

Partner management

4.3

(30)

Payment processing

3.6

(66)

Performance metrics

3.0

(2)

Pipeline management

1.0

(1)

Point of sale (pos)

3.9

(9)

Price/Margin management

1.5

(2)

Price optimization

(0)

Private Rooms

(0)

Promotions management

3.6

(13)

Property management

(0)

Rate management

3.8

(57)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time updates

(0)

Registration management

(0)

Reporting/Analytics

(0)

Reporting & statistics

3.4

(5)

Reservations management

4.2

(82)

Restriction management

4.6

(7)

Revenue management

(0)

Reviews management

4.0

(4)

Room booking

(0)

Room inventory

4.7

(27)

Short/Long term rental

(0)

Single property

(0)

SMS messaging

(0)

Tax management

(0)

Third party booking

(0)

Third-Party integrations

1.7

(3)

User management

3.0

(1)

Website integration

(0)

Website management

(0)

Cloudbeds alternatives

Cloudbeds

4.3

(341)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.3

Features

4.1

Value for Money

4.1

Customer Support

4.1

Hostaway

4.8

(1.5K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.6

Features

4.7

Value for Money

4.6

Customer Support

4.7

Lodgify

4.5

(1.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.6

eZee Centrix

4.7

(345)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.8

Cloudbeds pricing

Value for money rating:

4.1

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Core

No pricing info

Enterprise

No pricing info

User opinions about Cloudbeds price and value

Value for money rating:

4.1

(341)

To see what individual users think of Cloudbeds's price and value, check out the review snippets below.

“Everything is connected in a way that actually makes sense operationally — from reservations and channel management to payments and reporting — which removes a lot of the friction that hospitality teams usually deal with across multiple systems.”

Eric H.

Owner

“The booking management is great, and I particularly like the "Whistle for CB" feature, which keeps me and my guests connected at all times.”

Nicole S.

Hospitality Director

Cloudbeds integrations (13)

Integrations rated by users

We looked at 341 user reviews to identify which products are mentioned as Cloudbeds integrations and how users feel about them.

Poster POS

Integration rating: 5.0 (5)

“Me convenció este POS y como se integraba perfectamente con Zettle fue que lo elegimos. teníamos dos terminales y no queríamos desperdiciar esa inversión.”

Rubén O.

Propietario

Google Analytics 360

Integration rating: 5.0 (2)

“To know, how many people actually visited my website, and how are my Google ads performing.”

Muskan S.

Fouder

Gmail

Integration rating: 5.0 (2)

Stripe

Integration rating: 5.0 (2)

Wix

Integration rating: 5.0 (1)

Other top integrations

Salesforce Sales Cloud

Dropbox Business

SugarCRM

Alchemer

Cloudbeds customer support

What do users say about Cloudbeds customer support?

Customer support rating:

4.1

We analyzed verified user reviews to identify positive and negative aspects of Cloudbeds customer support.

Widely noted by reviewers, Cloudbeds support is fast, responsive, and available 24/7 through multiple channels including live chat.

A significant portion of users value the knowledgeable and patient support team, especially during onboarding and setup.

Common user feedback highlights the extensive knowledge base and helpful documentation for self-service troubleshooting.

A small group of reviewers report difficulty reaching live support, slow or unhelpful responses, and a lack of immediate phone assistance.

Support options

Email/help desk

Chat

Knowledge base

Faqs/forum

Phone support

24/7 (live rep)

Training options

Live online

Webinars

In person

Documentation

Videos

To see what individual users say about Cloudbeds's customer support, check out the review snippets below.

“Amazing customer service (especially loving the live chat - with an actual person responding immediately).”

Antonie P.

“Recently, it appears as though Cloudbeds is taking steps to focus more on relationship and supporting their partners.”

Louie B.

Owner - Operator

“No hospitality partners, no Cloudbeds. When I have immediate needs, there is not enough support.”

Louie B.

Owner - Operator

Cloudbeds FAQs

Q. What is Cloudbeds used for?

Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024).

These products have better value for money