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PayPal Logo

Payment processing, fraud protection and risk management

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PayPal - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

PayPal overview

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Based on 26138 verified user reviews

What is PayPal?

PayPal is a payment processing program with key features that include online payments, data security, payment processing, payment fraud prevention, debit/credit card processing, mobile payments, and more.

Who uses PayPal?

Reviews for PayPal come from a wide variety of industries, including education management (5% of reviewers), information technology and services (5%), and marketing and advertising (5%). The most frequent use case for PayPal cited by reviewers is payment processing (67% of reviewers).

What do users say about PayPal pricing?

Some reviewers find PayPal offers strong value for money due to zero subscription fees, wide acceptance, and robust security. Reviewers indicate that high transaction fees, withdrawal limits, and slow refunds can diminish perceived value, especially for businesses.

What are the most popular integrations for PayPal?

The PayPal integrations most frequently cited by reviewers are: Shopify (an eCommerce product rated 4.6 out of 5 for its integration with PayPal), WooCommerce (an eCommerce product, 4.8), and Wix (a website builder product, 4.6).

Starting price

0.09

Alternatives

with better value for money


Pros & Cons

Payments

Pricing

Money Transfers

Currency and International Payments

Fraud Protection

Limited global accessibility

PayPal’s user interface

Ease of use rating:

PayPal pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(519)
3-4(6,261)
5(19,353)

What do users say about PayPal?

PayPal is a payment processing program with key features that include online payments, data security, payment processing, payment fraud prevention, debit/credit card processing, mobile payments, and more.

Select to learn more


Who uses PayPal?

Based on 26,133 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Education Management
Information Technology and Services
Marketing and Advertising
Retail
Others

Use cases

Payment Processing
Billing and Invoicing
Online Ordering
eCommerce
Shopping Cart

PayPal's key features

GetApp's analysis of 2,325 verified user reviews collected between July 2021 and January 2025 identifies PayPal's most critical features and summarizes user sentiment about those features.

Online payments

Reviewers appreciate PayPal's online payments for their speed, security, and convenience. Users report that they can send and receive money effortlessly without sharing private account details. They highlight the ability to link multiple funding sources, such as bank accounts and credit cards, and the seamless integration with numerous online marketplaces and e-commerce websites. Users also value the intuitive user interface and the option to create and send invoices directly to customers. They find the 'Pay in 4' option particularly helpful for managing larger purchases. Of the 1,011 PayPal users who gave detailed accounts of their use of Online Payments, 98% rated this feature as important or highly important.

See related user reviews

“With PayPal software, users can send and receive payments for goods and services effortlessly without having to share private account details online. Users need an email address to make fast and secure online transactions.”
FO

Felix O.

PhD Rsearcher

“The user interface is intuitive and user-friendly, making it easy to send and receive money, whether it's for splitting a dinner bill, paying freelancers, or making online purchases. The ability to link multiple funding sources, like bank accounts and credit cards, provides flexibility in managing finances.”
GD

Garcia D.

Payroll


Data security

Reviewers indicate that PayPal's data security measures, including SSL encryption, two-factor authentication, and fraud detection systems, build trust and confidence among users. They appreciate that PayPal does not share financial information with sellers and automatically encrypts confidential data. Users feel secure knowing their transactions are protected and that PayPal offers robust measures to prevent unauthorized access. However, some users have experienced issues with scams and feel that PayPal could improve its policies to better protect customers. Of the 907 PayPal users who gave detailed accounts of their use of Data Security, 97% rated this feature as important or highly important.

See related user reviews

“PayPay data security uses SSL encription to ensure security of data transmission. THey also offer PayPal security key as additionla layer of security. In addition, they have fraud monitoring and prevention system.”
JA

Jackson A.

Management Consultant

“PayPal is a secure digital payments platform that keeps its users' financial data always protected, without sharing personal information with stores.I love using this payment and shopping site, I trust the brand for being a leader in this field, it's intuitive and it does what it promises.”
EB

Emilane B.

WRITER


Payment processing

Users report that PayPal's payment processing is fast, reliable, and secure. They appreciate the instant transfer of funds and the ability to send and receive money within seconds. Reviewers highlight the convenience of linking PayPal to various payment methods and the seamless integration with other platforms like CRM systems. However, some users have faced issues with funds being placed on hold and the lack of effective customer service in resolving disputes. Despite this, many find the overall payment processing experience smooth and efficient. Of the 1,086 PayPal users who gave detailed accounts of their use of Payment Processing, 96% rated this feature as important or highly important.

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“I love PayPal in light of the fact that is a solid, quick and helpful method for sending and get cash. For my purposes, it is a simple to utilize installment technique that I can use without agonizing over my Visa data being taken. I can undoubtedly send cash to companions or family utilizing the application on my telephone and I don't need to stress over the expenses related with sending cash globally.”
JC

Jude C.

Business

“PayPal processes payments instantly which is crucial for a more effective payment process. Every time I send or receive a payment, the money arrives in less than 1 minute. This feature makes small businesses to be more organized as they do not need to wait business days to receive their payments.”
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Emely M.

Compliance asociate


Payment fraud prevention

Reviewers appreciate PayPal's robust fraud prevention measures, including real-time transaction monitoring, buyer protection, and advanced algorithms to detect unusual activities. They feel secure knowing that PayPal employs technologies like behavioral biometrics and risk-profiling to prevent fraud. Users value the notifications for suspicious activities and the ability to dispute fraudulent transactions. However, some users have faced challenges with PayPal's policies, particularly regarding chargebacks and disputes, and feel that improvements are needed to better protect customers. Of the 688 PayPal users who gave detailed accounts of their use of Payment Fraud Prevention, 95% rated this feature as important or highly important.

See related user reviews

“PayPal provides users with timely notifications about pending charges. This service enables users to dispute fraudulent payments and stop payments from going through on time. ”
AB

Abhirup B.

Software Developer In Test

“Having an online business is like having a store that's open for thieves. We have experienced this a lot of times already where there are a lot of attempted purchases from customers that never goes through because most likely they are fraud, and probably using stolen cards. As sellers, we feel protected if our payment system can detect illegal activities before these people can reach us, and this is something that makes us/me trust PayPal with our transactions. ”
AG

Amytha G.

Sales and Customer Service Associate


Debit/Credit card processing

Reviewers highlight the convenience and security of PayPal's debit/credit card processing. They appreciate the ability to link cards to their PayPal accounts, making online payments easy and secure. Users report that PayPal supports major credit cards and offers swift processing with no setup or monthly fees. They also value the flexibility to transfer money between PayPal and their bank accounts. However, some users have experienced issues with linking new cards and the associated fees for instant transfers. Of the 556 PayPal users who gave detailed accounts of their use of Debit/Credit Card Processing, 94% rated this feature as important or highly important.

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“PayPal has given me the ability to accept credit/debit cards from clients without having to enter into any lengthy contracts, pay any setup or monthly fees, or purchase/install any equipment. ”
DN

Daniel N.

Attorney

“PayPal will process major credit card payments (VISA, MC/EuroCard, Discover, Amex). About 90% of our online payments received with credit cards processed through PayPal.”
TK

Tibor K.

Film Media Producer


Mobile payments

Users find PayPal's mobile payments convenient and user-friendly. They appreciate the ability to send and receive money anytime, anywhere using the mobile app. Reviewers highlight capabilities like barcode and QR code scanning, seamless integration with Mpesa, and the security measures that protect their financial information. They also value the versatility of the mobile app for various transactions, including paying bills, making purchases, and managing finances on the go. The mobile payment option enhances the overall user experience and accessibility of PayPal's services. Of the 639 PayPal users who gave detailed accounts of their use of Mobile Payments, 93% rated this feature as important or highly important.

See related user reviews

“One of the things I like about mobile payments in PayPal is the convenience of sending and receiving money anytime and anywhere. I also appreciate the security features that protect my personal and financial information.”
DH

Dail H.

Administrator

“Mobile payments through PayPal is very convenient not only can you pay bills online but if you're ever short of money you can request a friend to send you a few bucks through the app and it posts to your account instantly you don't have to wait 3-5 business days like traditional institutions.”
DH

Demetric H.

Inventory control


All PayPal features

Features rating:

For food trucks
Payment tracking
Marketing reports
Monitoring
For small businesses
Transaction history
Electronic payments
Risk analysis
Digital wallet payments
Data management
Transaction monitoring
Real-Time monitoring
Payment options
Invoice processing
Mobile access
Credit card processing
Online invoicing
Payment gateway integration
Cash management
Self service portal
Activity dashboard
Payment links
Real-time alerts
Internal fraud monitoring
Billing portal
Real-Time data
Invoice management
Invoice history
For retail
Status tracking
Financial analysis
Customizable invoices
Invoice creation
Financial reporting
Refund management
Access controls/permissions
Alerts/Notifications
Recurring invoicing
Check fraud detection
Deferred billing
ACH payment processing
Billing & invoicing
Data visualization
Multiple payment options
Receipt management
Scheduled/Automated reports
Returns management
Recurring/Subscription billing
Risk management
Reporting/Analytics
Search/Filter
AI/Machine learning
Multi-Currency
Point of sale (pos)
Multi-Location
Data import/export
Sales tax management
Electronic signature
Financial management
In-Person payments
Social media integration
Expense tracking
Contact database
Order management
PCI compliance
Projections
Compliance management
Reminders
Sales reports
Multi-Period recurring billing
Fraud detection
Shipping management
eCommerce management
Ad hoc reporting
Performance management
Promotions management
API
Barcode/Ticket scanning
Inventory management
Customizable dashboard
Anomaly detection
Product catalog
Role-Based permissions
CRM
Authentication
EDI
Shipping labels
For ecommerce
For banking
Accounting

PayPal awards

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PayPal pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Point of Sale

0.09

Contact vendor for more details

Card Processing

0.29

Features included:

  • Visa
  • Mastercard
  • Apple Pay
  • Maestro
  • American Express
  • Discover

PayPal and Venmo

0.49

Features included:

  • PayPal
  • Venmo

Pay Later

0.49

Contact vendor for more details

User opinions about PayPal price and value

Value for money rating:

Of 101 reviews that provide robust commentary on PayPal's price and value, 54% mention it in a positive light.

Some users say PayPal offers a wide range of user-friendly payment options and affordable transfer fees, making it attractive for various users. They appreciate the competitive transaction rates, especially for international transactions, and the discounts available for charities and non-profits. Reviewers indicate that PayPal provides a secure platform with features like currency conversion and real-time cross-currency rates, which they find valuable. Some users report that the platform integrates seamlessly with most businesses and offers low fees compared to alternatives.

However, some reviewers feel that PayPal's fees are high, particularly for international transactions and currency conversions. They think the commission rates and additional charges can be expensive, affecting their overall cost-effectiveness. Users indicate that the fees for receiving money from sales or sending money internationally can be costly. Some users report frustrations with hidden fees, high exchange rates, and the overall expense of using PayPal for business transactions. They also mention that the platform's fee structure can be confusing and not always transparent.

, and

To see what individual users think of PayPal's cost and value, check out the review excerpts below.

“Paypal dashboard is also useful in tracking our income monthly and seeing the number of reoccurring payments and they even offer us a discount on fees and services as we are a charity/NPO.”
Verified reviewer profile picture

Samuel D.

Global Charity Consultant

“Its inbuilt features like currency conversion and affordable transfer fees make it very attractive for wide range of users.”
PK

Pranav K.

Senior Consultant

“I don't like the fact that the refund process seems to be delayed on occasion. And I don't like the fact that I feel that compared to other tools, Paypal commissions are still a bit expensive and the rates could be more affordable.”
MV

Mark V.

Sales and Marketing Manager

PayPal integrations (1,419)

Integrations rated by users

We looked at 26,138 user reviews to identify which products are mentioned as PayPal integrations and how users feel about them.

Shopify logo
Shopify

Integration rating: 4.6 (104)

Because that is what runs the shopping cart on my website. But Paypal didn't integrate properly so we had nothing but problems, lots of unhappy customers, and eventually pulled our website down.

Paypal is one of the most trusted online payment methods in the world. By integrating Paypal to my Shopify store, I inspire confidence in my customers for their payments.

This integration allows customers to make purchases using their PayPal account or credit/debit cards, providing a convenient and familiar payment method.

PayPal is integrated into my eCommerce store as one method with which people can process their payments, if they so choose.

It’s critical that my customers can pay how they wish and funds go into my PayPal account immediately so everyone is happy.

This is what we use to run our e-commerce store which makes it possible for our business to run 24 hours a day

It's the most widely used platform, so having interoperability with it is extremely important.

Shopify it's a very commmon ecommerce platform, and paypal it's a must in payment gateways

Allowing clients safe to make payment without the fear of losing their personal details.

I use PayPal with Shopify all the time as when I need to sell products, I can do so.

I have more than 30 eCommerces with Paypal integrated. The fast pay is crucial.

I am able to make payments on shopify and also receive payments from clients.

For easy and faster checkout for you customers with multi currency benefits.

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Anonymous R.

Director

1/13
WooCommerce logo
WooCommerce

Integration rating: 4.7 (70)

My online store would cease to function without PayPal and would discourage buyers from purchasing entirely - integration of PayPal to any and every social media platform keeps people buying consistently and immediately when they desire to do so.

the payment integration between paypal and woocommerce is very reliable. I have had no problems so far, and I really like the flow of data that it brings about each operation.

WooCommerce integration is important because it makes online payments fast, secure, and convenient for both me and my customers.

Integration is as simple as 5 minutes and a few clicks here and there. By using the right PayPal woocommerce extension/plugin

My customers need to be reassured during the process of payment. Paypal is the best and the most popular way to do it.

The plug-in has to work 24/7 whether I’m at my desk or not, and it has proven itself over and over.

WooCommerce is the most used open-source ecommerce solution, and Paypal is integrated out-of-the-box

It is the solid core of our eCommerce websites. Could not do this securely without PayPal

This is one of my main product integrations I offer my web development clients

I use Paypal to integrate with WooCommerce for my online shops on my websites.

For checkout, Paypal is the best payment option to integrate with Woocommerce

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Brian G.

Videographer/photographer/editor/notary/blogger

1/11
Wix logo
Wix

Integration rating: 4.7 (45)

When you are selling anything on the website it’s important to have the most secure payment software available. Debility to sync PayPal with wix is critical.

This is the platform we use for our e-commerce website and Paypal is critical to offer for higher sales and more options for payments from buyers.

Wix was the provider for our website, the integration with Paypal was critical as we wanted to offer Paypal as a payment option for our customers.

I use PayPal as the payment processor on my business website which is supported by the Wix platform.

We sell exclusively online so we definitely needed something to integrate with Wix.

Wix is available as a payment option for products sold directly from our website.

DF

Damon F.

Blogger

1/6

Integration rating: 4.7 (26)

Keeping track of all the transaction records and enable to create adequate book keeping.

Not compatible at all with Quickbooks!! Constantly glitching out! Huge messes for me!!

It's a requirement for any payment service to integrate with our accounting software.

Sales receipts capture customer and product details from PayPal automatically.

AR

Abin R.

Administrator

1/4
WordPress logo
WordPress

Integration rating: 4.7 (21)

We use a brilliant free WordPress plugin called WP Paypal Shopping Cart, which made the integration a breeze. I'm sure there are other good options too.

I have created websites for myself and customers in the past that need to be able to accept online purchases.

I need a seamless process for my customers to complete their orders. PayPal makes it easy and reliable.

I'm a WordPress E-Commerce Developer, so definitely, integration is crucial.

SL

Steve L.

Event Manager

1/4
Google Pay logo
Google Pay

Integration rating: 4.4 (9)

It is important because Paypal is linked to my gmail account and so is Google Pay. So if I don't have funds in my Paypal account I can use the funds in my Google Pay account to pay instead.

I would use it either way. But the very few sites I dont use paypal I use gpay now they are in one spot.

I use Google pay for local transactions and small payments while paypal for business transactions

Verified reviewer profile picture

Tinotenda K.

Student

1/3
Jotform logo
Jotform

Integration rating: 4.8 (8)

I happen to use Jotform to make forms and PayPal is a key integration as the Jotform page usually redirects the user to complete a payment via PayPal.

Using JotForm with PayPal lets clients complete forms and pay easily, though the initial setup can be a bit tricky.

TA

Tayeb A.

CEO

1/2
Calendly logo
Calendly

Integration rating: 5.0 (6)

I had to integrate a payment system in calendly and PayPal was easy to do! If I couldn’t integrate, I would’ve had to switch to a different scheduling service. Fortunately PayPal integrated into many other systems. It’s very easy to integrate too! Perfect for someone that struggles with tech! My clients can schedule and pay in one simple manner and it’s trusted, safe and fast!

I linked it to Calendly so clients have to pay for the consultation slot before the meeting is confirmed.

KG

Krystin G.

Integrative nutrition health coach

1/2
Donorbox logo
Donorbox

Integration rating: 4.7 (3)

By adding PayPal as a giving option on Donorobox, you increase your chances of donations and possibly higher than average gifts.

Processing through PayPal centralizes our donations to one place which makes my job as treasurer much easier.

LD

Laura D.

Client Success Specialist

1/2
Stripe logo
Stripe

Integration rating: 4.5 (6)

I use them at the same time for my Stanstore for payment options with my customers.

TB

Tiaria B.

CEO

Wave logo
Wave

Integration rating: 4.7 (3)

Integration into Wave makes accounting and bookkeeping so much easier. As mentioned earlier reporting and gathering data from PP is not easy or in a useful format.

Verified reviewer profile picture

Karrie B.

Fractional COO

Ecwid logo
Ecwid

Integration rating: 5.0 (3)

We sell exclusively online so we definitely needed something to integrate with Ecwid.

NL

Nicholas L.

General Manager

Integration rating: 4.5 (2)

People pay for services on some of my websites using the Gravity Forms and PayPal integration. It works great!

KK

Karen K.

Owner

Integration rating: 4.0 (2)

Our organization needed to solicit end-of-year gifts through Constant Contact, and PayPal allowed us to successfully launch a campaign.

TM

Troy M.

Executive Director

CAKE POS logo
CAKE POS

Integration rating: 3.0 (1)

Cake was our in store POS, having one of our online payment platforms integrated into Cake was very important for accurate sales reporting.

JR

Jessica R.

Owner

CaseFox logo
CaseFox

Integration rating: 5.0 (1)

CaseFox has a PayPal integration that made it very easy to setup online client portals that allow clients to view and pay invoices online, and the payments are processed through the business PayPal account.

DN

Daniel N.

Attorney

Integration rating: 5.0 (1)

We have 100s of users and donors who use this option. The high security functions are what makes it so reliable.

MM

Michael M.

President

Mailchimp logo
Mailchimp

Integration rating: 5.0 (1)

It’s incredibly easy to integrate PayPal into systems like mail chimp! With just a simple login, you can integrate PayPal into mail chimp or other compatible systems. I was confused by mail chimp so I was glad that I could integrate PayPal. I believe PayPal can be integrated into more systems than other payment services. Either way, PayPal is the best.

KG

Krystin G.

Integrative nutrition health coach

Joist logo
Joist

Integration rating: 3.0 (1)

Joist uses PayPal to process client payments when paid through the app on an invoice

JS

Jena S.

Project manager

Thryv logo
Thryv

Integration rating: 4.0 (1)

Integrating PayPal into my CRM's payment processor makes payment from clients much easier.

TD

Tom D.

Owner and Lead Photographer

PayPal customer support

What do users say about PayPal customer support?

Customer support rating:

We analyzed 215 verified user reviews to identify positive and negative aspects of PayPal customer support.

A minority of users highlight quick and efficient help from customer service, resolving disputes and issues promptly.

Frequently reported by users, customer support is slow to respond, with long wait times for both chat and phone assistance.

A large number of users mention difficulty reaching a live agent, often being routed through automated systems or FAQs.

Widespread user sentiment is that customer service representatives sometimes lack knowledge or provide inconsistent answers.

Support options

Phone support
Email/help desk
Chat
Faqs/forum
Knowledge base

Training options

Videos
Documentation

To see what individual users say about PayPal's customer support, check out the review snippets below.

“PayPal also offers where you can order something and break it up into 4 payments. If you have any issues, customer service takes care of it right away with ease making you feel valued as a customer. ”

Ch

Christina h.

Special Education Ast.

“However, since COVID hit you cannot get anyone to help from customer service and we still have a payment from a customer held for a long time with no resolution, even though the customer is happy and actually paid the money missing by another way since neither the customer or our charity was able to get anyone in Paypal to help. ”

Verified reviewer profile picture

Carol G.

President

“When I have to use customer service, my experience as been terrible, as everything is done through messaging, not by in-person conversation, and getting the representative to understand what my problem is is very difficult and ends up with a bunch of time being waisted on both sides.”

AF

Arnold F.

Lawyer

PayPal FAQs

Q. Who are the typical users of PayPal?

PayPal has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money


Q. What is PayPal used for?

PayPal provides an end-to-end suite of tools that can integrate with a business's existing systems and service providers. Its network of shoppers and businesses provides AI-driven data insights to help businesses reach new customers and drive results. PayPal offers a comprehensive suite of global enterprise solutions to help businesses streamline their payment processing, checkout experience, risk management, and marketing capabilities. The integrated platform can connect with existing systems, providing data insights to streamline payment processing operations. It offers multiple financing options, fraud protection, automated chargeback management, cross-border payouts, and compliance support, empowering businesses to evolve their payments infrastructure and adapt to changing customer preference.


Q. What are the benefits of using PayPal?

• PayPal helps customers pay any way they want from anywhere. Let users pay now, pay later, or offer subscriptions or global and local payment options.

• Send payments to contractors or vendors directly from the account with PayPal.

• The network securely processes multiple transactions each month. It helps protect business and customers against fraud with global reach and fraud protection technology of PayPal.

• Users can access funding, drive sales and conversion with shopper insights, and connect with new marketplaces.

• With the platform, users have tools and resources required for reporting, analytics, shipping, and cash management tools from a single dashboard.


Q. What languages does PayPal support?

PayPal supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does PayPal support mobile devices?

PayPal supports the following devices:
Android, iPad, iPhone


Q. Does PayPal offer an API?

No, PayPal does not have an API available.


Q. What level of support does PayPal offer?

PayPal offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

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