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PayPal
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Payment processing, fraud protection and risk management
Table of Contents



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PayPal - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
PayPal overview



Based on 26138 verified user reviews
What is PayPal?
PayPal is a payment processing program with key features that include online payments, data security, payment processing, payment fraud prevention, debit/credit card processing, mobile payments, and more.
Who uses PayPal?
Reviews for PayPal come from a wide variety of industries, including education management (5% of reviewers), information technology and services (5%), and marketing and advertising (5%). The most frequent use case for PayPal cited by reviewers is payment processing (67% of reviewers).
What do users say about PayPal pricing?
Some reviewers find PayPal offers strong value for money due to zero subscription fees, wide acceptance, and robust security. Reviewers indicate that high transaction fees, withdrawal limits, and slow refunds can diminish perceived value, especially for businesses.
What are the most popular integrations for PayPal?
The PayPal integrations most frequently cited by reviewers are: Shopify (an eCommerce product rated 4.6 out of 5 for its integration with PayPal), WooCommerce (an eCommerce product, 4.8), and Wix (a website builder product, 4.6).
Starting price
Alternatives
with better value for money
Pros & Cons
Payments
Pricing
Money Transfers
Currency and International Payments
Fraud Protection
Limited global accessibility
PayPal’s user interface
PayPal pros, cons and reviews insights



To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.6
Ease of use
4.6
Customer support
4.3
Reviews sentiment
What do users say about PayPal?
PayPal is a payment processing program with key features that include online payments, data security, payment processing, payment fraud prevention, debit/credit card processing, mobile payments, and more.
Select to learn more
Who uses PayPal?
Based on 26,133 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
PayPal's key features
GetApp's analysis of 2,325 verified user reviews collected between July 2021 and January 2025 identifies PayPal's most critical features and summarizes user sentiment about those features.
Reviewers appreciate PayPal's online payments for their speed, security, and convenience. Users report that they can send and receive money effortlessly without sharing private account details. They highlight the ability to link multiple funding sources, such as bank accounts and credit cards, and the seamless integration with numerous online marketplaces and e-commerce websites. Users also value the intuitive user interface and the option to create and send invoices directly to customers. They find the 'Pay in 4' option particularly helpful for managing larger purchases. Of the 1,011 PayPal users who gave detailed accounts of their use of Online Payments, 98% rated this feature as important or highly important.
Felix O.
PhD Rsearcher
Garcia D.
Payroll
Reviewers indicate that PayPal's data security measures, including SSL encryption, two-factor authentication, and fraud detection systems, build trust and confidence among users. They appreciate that PayPal does not share financial information with sellers and automatically encrypts confidential data. Users feel secure knowing their transactions are protected and that PayPal offers robust measures to prevent unauthorized access. However, some users have experienced issues with scams and feel that PayPal could improve its policies to better protect customers. Of the 907 PayPal users who gave detailed accounts of their use of Data Security, 97% rated this feature as important or highly important.
See related user reviews
Jackson A.
Management Consultant
Emilane B.
WRITER
Users report that PayPal's payment processing is fast, reliable, and secure. They appreciate the instant transfer of funds and the ability to send and receive money within seconds. Reviewers highlight the convenience of linking PayPal to various payment methods and the seamless integration with other platforms like CRM systems. However, some users have faced issues with funds being placed on hold and the lack of effective customer service in resolving disputes. Despite this, many find the overall payment processing experience smooth and efficient. Of the 1,086 PayPal users who gave detailed accounts of their use of Payment Processing, 96% rated this feature as important or highly important.

See related user reviews
Jude C.
Business

Emely M.
Compliance asociate
Reviewers appreciate PayPal's robust fraud prevention measures, including real-time transaction monitoring, buyer protection, and advanced algorithms to detect unusual activities. They feel secure knowing that PayPal employs technologies like behavioral biometrics and risk-profiling to prevent fraud. Users value the notifications for suspicious activities and the ability to dispute fraudulent transactions. However, some users have faced challenges with PayPal's policies, particularly regarding chargebacks and disputes, and feel that improvements are needed to better protect customers. Of the 688 PayPal users who gave detailed accounts of their use of Payment Fraud Prevention, 95% rated this feature as important or highly important.
See related user reviews
Abhirup B.
Software Developer In Test
Amytha G.
Sales and Customer Service Associate
Reviewers highlight the convenience and security of PayPal's debit/credit card processing. They appreciate the ability to link cards to their PayPal accounts, making online payments easy and secure. Users report that PayPal supports major credit cards and offers swift processing with no setup or monthly fees. They also value the flexibility to transfer money between PayPal and their bank accounts. However, some users have experienced issues with linking new cards and the associated fees for instant transfers. Of the 556 PayPal users who gave detailed accounts of their use of Debit/Credit Card Processing, 94% rated this feature as important or highly important.
See related user reviews
Daniel N.
Attorney
Tibor K.
Film Media Producer
Users find PayPal's mobile payments convenient and user-friendly. They appreciate the ability to send and receive money anytime, anywhere using the mobile app. Reviewers highlight capabilities like barcode and QR code scanning, seamless integration with Mpesa, and the security measures that protect their financial information. They also value the versatility of the mobile app for various transactions, including paying bills, making purchases, and managing finances on the go. The mobile payment option enhances the overall user experience and accessibility of PayPal's services. Of the 639 PayPal users who gave detailed accounts of their use of Mobile Payments, 93% rated this feature as important or highly important.
See related user reviews
Dail H.
Administrator
Demetric H.
Inventory control
All PayPal features
Features rating:
PayPal awards
PayPal alternatives
PayPal pricing
Pricing plans
Pricing details:
User opinions about PayPal price and value
Value for money rating:
Of 101 reviews that provide robust commentary on PayPal's price and value, 54% mention it in a positive light.
Some users say PayPal offers a wide range of user-friendly payment options and affordable transfer fees, making it attractive for various users. They appreciate the competitive transaction rates, especially for international transactions, and the discounts available for charities and non-profits. Reviewers indicate that PayPal provides a secure platform with features like currency conversion and real-time cross-currency rates, which they find valuable. Some users report that the platform integrates seamlessly with most businesses and offers low fees compared to alternatives.
However, some reviewers feel that PayPal's fees are high, particularly for international transactions and currency conversions. They think the commission rates and additional charges can be expensive, affecting their overall cost-effectiveness. Users indicate that the fees for receiving money from sales or sending money internationally can be costly. Some users report frustrations with hidden fees, high exchange rates, and the overall expense of using PayPal for business transactions. They also mention that the platform's fee structure can be confusing and not always transparent.
, and
To see what individual users think of PayPal's cost and value, check out the review excerpts below.
PayPal integrations (1,419)
Integrations rated by users
We looked at 26,138 user reviews to identify which products are mentioned as PayPal integrations and how users feel about them.
Integration rating: 4.6 (104)
“Because that is what runs the shopping cart on my website. But Paypal didn't integrate properly so we had nothing but problems, lots of unhappy customers, and eventually pulled our website down.”
“Paypal is one of the most trusted online payment methods in the world. By integrating Paypal to my Shopify store, I inspire confidence in my customers for their payments.”
“This integration allows customers to make purchases using their PayPal account or credit/debit cards, providing a convenient and familiar payment method.”
“PayPal is integrated into my eCommerce store as one method with which people can process their payments, if they so choose.”
“It’s critical that my customers can pay how they wish and funds go into my PayPal account immediately so everyone is happy.”
“This is what we use to run our e-commerce store which makes it possible for our business to run 24 hours a day”
“It's the most widely used platform, so having interoperability with it is extremely important.”
“Shopify it's a very commmon ecommerce platform, and paypal it's a must in payment gateways”
“Allowing clients safe to make payment without the fear of losing their personal details. ”
“I use PayPal with Shopify all the time as when I need to sell products, I can do so.”
“I have more than 30 eCommerces with Paypal integrated. The fast pay is crucial.”
“I am able to make payments on shopify and also receive payments from clients.”
“For easy and faster checkout for you customers with multi currency benefits. ”

Anonymous R.
Director
Integration rating: 4.7 (70)
“My online store would cease to function without PayPal and would discourage buyers from purchasing entirely - integration of PayPal to any and every social media platform keeps people buying consistently and immediately when they desire to do so. ”
“the payment integration between paypal and woocommerce is very reliable. I have had no problems so far, and I really like the flow of data that it brings about each operation. ”
“WooCommerce integration is important because it makes online payments fast, secure, and convenient for both me and my customers.”
“Integration is as simple as 5 minutes and a few clicks here and there. By using the right PayPal woocommerce extension/plugin”
“My customers need to be reassured during the process of payment. Paypal is the best and the most popular way to do it. ”
“The plug-in has to work 24/7 whether I’m at my desk or not, and it has proven itself over and over. ”
“WooCommerce is the most used open-source ecommerce solution, and Paypal is integrated out-of-the-box”
“It is the solid core of our eCommerce websites. Could not do this securely without PayPal”
“This is one of my main product integrations I offer my web development clients ”
“I use Paypal to integrate with WooCommerce for my online shops on my websites.”
“For checkout, Paypal is the best payment option to integrate with Woocommerce”

Brian G.
Videographer/photographer/editor/notary/blogger
Integration rating: 4.7 (45)
“When you are selling anything on the website it’s important to have the most secure payment software available. Debility to sync PayPal with wix is critical. ”
“This is the platform we use for our e-commerce website and Paypal is critical to offer for higher sales and more options for payments from buyers.”
“Wix was the provider for our website, the integration with Paypal was critical as we wanted to offer Paypal as a payment option for our customers.”
“I use PayPal as the payment processor on my business website which is supported by the Wix platform.”
“We sell exclusively online so we definitely needed something to integrate with Wix.”
“Wix is available as a payment option for products sold directly from our website.”
Damon F.
Blogger
Integration rating: 4.7 (26)
“Keeping track of all the transaction records and enable to create adequate book keeping.”
“Not compatible at all with Quickbooks!! Constantly glitching out! Huge messes for me!!”
“It's a requirement for any payment service to integrate with our accounting software.”
“Sales receipts capture customer and product details from PayPal automatically.”
Abin R.
Administrator
Integration rating: 4.7 (21)
“We use a brilliant free WordPress plugin called WP Paypal Shopping Cart, which made the integration a breeze. I'm sure there are other good options too.”
“I have created websites for myself and customers in the past that need to be able to accept online purchases.”
“I need a seamless process for my customers to complete their orders. PayPal makes it easy and reliable. ”
“I'm a WordPress E-Commerce Developer, so definitely, integration is crucial.”
Steve L.
Event Manager
Integration rating: 4.4 (9)
“It is important because Paypal is linked to my gmail account and so is Google Pay. So if I don't have funds in my Paypal account I can use the funds in my Google Pay account to pay instead.”
“I would use it either way. But the very few sites I dont use paypal I use gpay now they are in one spot. ”
“I use Google pay for local transactions and small payments while paypal for business transactions ”

Tinotenda K.
Student
Integration rating: 4.8 (8)
“I happen to use Jotform to make forms and PayPal is a key integration as the Jotform page usually redirects the user to complete a payment via PayPal.”
“Using JotForm with PayPal lets clients complete forms and pay easily, though the initial setup can be a bit tricky.”
Tayeb A.
CEO
Integration rating: 5.0 (6)
“I had to integrate a payment system in calendly and PayPal was easy to do! If I couldn’t integrate, I would’ve had to switch to a different scheduling service. Fortunately PayPal integrated into many other systems. It’s very easy to integrate too! Perfect for someone that struggles with tech! My clients can schedule and pay in one simple manner and it’s trusted, safe and fast! ”
“I linked it to Calendly so clients have to pay for the consultation slot before the meeting is confirmed.”
Krystin G.
Integrative nutrition health coach
Integration rating: 4.7 (3)
“By adding PayPal as a giving option on Donorobox, you increase your chances of donations and possibly higher than average gifts.”
“Processing through PayPal centralizes our donations to one place which makes my job as treasurer much easier.”
Laura D.
Client Success Specialist
Integration rating: 4.5 (6)
“I use them at the same time for my Stanstore for payment options with my customers.”
Tiaria B.
CEO
Integration rating: 4.7 (3)
“Integration into Wave makes accounting and bookkeeping so much easier. As mentioned earlier reporting and gathering data from PP is not easy or in a useful format. ”

Karrie B.
Fractional COO
Integration rating: 5.0 (3)
“We sell exclusively online so we definitely needed something to integrate with Ecwid.”
Nicholas L.
General Manager
Integration rating: 4.5 (2)
“People pay for services on some of my websites using the Gravity Forms and PayPal integration. It works great!”
Karen K.
Owner
Integration rating: 4.0 (2)
“Our organization needed to solicit end-of-year gifts through Constant Contact, and PayPal allowed us to successfully launch a campaign.”
Troy M.
Executive Director
Integration rating: 3.0 (1)
“Cake was our in store POS, having one of our online payment platforms integrated into Cake was very important for accurate sales reporting.”
Jessica R.
Owner
Integration rating: 5.0 (1)
“CaseFox has a PayPal integration that made it very easy to setup online client portals that allow clients to view and pay invoices online, and the payments are processed through the business PayPal account. ”
Daniel N.
Attorney
Integration rating: 5.0 (1)
“We have 100s of users and donors who use this option. The high security functions are what makes it so reliable.”
Michael M.
President
Integration rating: 5.0 (1)
“It’s incredibly easy to integrate PayPal into systems like mail chimp! With just a simple login, you can integrate PayPal into mail chimp or other compatible systems. I was confused by mail chimp so I was glad that I could integrate PayPal. I believe PayPal can be integrated into more systems than other payment services. Either way, PayPal is the best. ”
Krystin G.
Integrative nutrition health coach
Integration rating: 3.0 (1)
“Joist uses PayPal to process client payments when paid through the app on an invoice”
Jena S.
Project manager
Integration rating: 4.0 (1)
“Integrating PayPal into my CRM's payment processor makes payment from clients much easier.”
Tom D.
Owner and Lead Photographer
PayPal customer support
What do users say about PayPal customer support?
Customer support rating:
We analyzed 215 verified user reviews to identify positive and negative aspects of PayPal customer support.
A minority of users highlight quick and efficient help from customer service, resolving disputes and issues promptly.
Frequently reported by users, customer support is slow to respond, with long wait times for both chat and phone assistance.
A large number of users mention difficulty reaching a live agent, often being routed through automated systems or FAQs.
Widespread user sentiment is that customer service representatives sometimes lack knowledge or provide inconsistent answers.
Support options
Training options
To see what individual users say about PayPal's customer support, check out the review snippets below.
“PayPal also offers where you can order something and break it up into 4 payments. If you have any issues, customer service takes care of it right away with ease making you feel valued as a customer. ”
Christina h.
Special Education Ast.
“However, since COVID hit you cannot get anyone to help from customer service and we still have a payment from a customer held for a long time with no resolution, even though the customer is happy and actually paid the money missing by another way since neither the customer or our charity was able to get anyone in Paypal to help. ”

Carol G.
President
“When I have to use customer service, my experience as been terrible, as everything is done through messaging, not by in-person conversation, and getting the representative to understand what my problem is is very difficult and ends up with a bunch of time being waisted on both sides.”
Arnold F.
Lawyer
PayPal FAQs
PayPal has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is PayPal used for?
PayPal provides an end-to-end suite of tools that can integrate with a business's existing systems and service providers. Its network of shoppers and businesses provides AI-driven data insights to help businesses reach new customers and drive results. PayPal offers a comprehensive suite of global enterprise solutions to help businesses streamline their payment processing, checkout experience, risk management, and marketing capabilities. The integrated platform can connect with existing systems, providing data insights to streamline payment processing operations. It offers multiple financing options, fraud protection, automated chargeback management, cross-border payouts, and compliance support, empowering businesses to evolve their payments infrastructure and adapt to changing customer preference.
Q. What are the benefits of using PayPal?
• PayPal helps customers pay any way they want from anywhere. Let users pay now, pay later, or offer subscriptions or global and local payment options.
• Send payments to contractors or vendors directly from the account with PayPal.
• The network securely processes multiple transactions each month. It helps protect business and customers against fraud with global reach and fraud protection technology of PayPal.
• Users can access funding, drive sales and conversion with shopper insights, and connect with new marketplaces.
• With the platform, users have tools and resources required for reporting, analytics, shipping, and cash management tools from a single dashboard.
Q. What languages does PayPal support?
PayPal supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does PayPal support mobile devices?
PayPal supports the following devices:
Android, iPad, iPhone
Q. Does PayPal offer an API?
No, PayPal does not have an API available.
Q. What level of support does PayPal offer?
PayPal offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base































