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Autotask PSA
5
72
4
56
3
22
2
3
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Business Management Software Platform
Table of Contents
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Autotask PSA - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Autotask PSA overview
Based on 155 verified user reviews
What is Autotask PSA?
By industry, Autotask PSA reviewers are most commonly professionals in information technology and services (64%). The most frequent use case cited is for managed service providers (MSP) (60% of reviewers).
What are the most popular integrations for Autotask PSA?
The Autotask PSA integrations most frequently cited by reviewers are: Datto RMM (a remote monitoring and management product rated 4.4 out of 5 for its integration with Autotask PSA) and IT Glue (a document management product, 4.6).
Starting price
Alternatives
with better value for money
Pros & Cons
Ticket Management
Project Management
Features
Sales and Customer Tracking
User Management
Training and Learning Curve
Autotask PSA’s user interface
Autotask PSA pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.3
Ease of use
3.9
Customer support
4.1
Reviews sentiment
What do users say about Autotask PSA?
By industry, Autotask PSA reviewers are most commonly professionals in information technology and services (64%). The most frequent use case cited is for managed service providers (MSP) (60% of reviewers).
Select to learn more
Who uses Autotask PSA?
Based on 155 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Autotask PSA's key features
Most critical features, based on insights from Autotask PSA users:
All Autotask PSA features
Features rating:
Autotask PSA alternatives
Autotask PSA
Starting from
No pricing info
N-central
Starting from
1.75
N-sight RMM
Starting from
99
Per month
Syncro
Starting from
129
/user
Per month
Autotask PSA pricing
Pricing plans
Pricing details:
Ultimate
No pricing info
Features included:
- Service Desk & Ticket Management
- Email to Ticket Processing
- Time & Expense Tracking
- Service Level Agreement Management
- Project Management
- Outsource Management
- Change Management
- Client Access Portal
- Co-managed Licenses
- Company & Contact Management
- Opportunity Management
- Asset Management
- Exchange / Microsoft 365 Contact & Calendar Sync
- Active Directory User Sync
- Quoting
- Enhanced Quoting, Procurement & Storefront with Kaseya Quote Manager
- Document Manager
- Domain & SSL Certificate Tracking
- Contract Management
- Billing Automation
- Multicurrency Support
- Inventory & Procurement
- Automatic Tax Calculation powered by TaxJar
- Quickbooks Integration
- Operational Dashboards
- Workflow Automation
- Mobile App
- API Access
- Performance Workbooks
Premium
No pricing info
Contact vendor for more details
ITSM
No pricing info
Features included:
- Service Desk & Ticket Management
- Email to Ticket Processing
- Time & Expense Tracking
- Service Level Agreement Management
- Project Management
- Change Management
- Client Access Portal
- Company & Contact Management
- Asset Management
- Exchange / Microsoft 365 Contact & Calendar Sync
- Active Directory User Sync
- Document Manager
- Contract Management
- Inventory & Procurement
- Operational Dashboards
- Workflow Automation
- Mobile App
- API Access
User opinions about Autotask PSA price and value
Value for money rating:
To see what individual users think of Autotask PSA's price and value, check out the review snippets below.
Denuka R.
Operations Manager
Jacques J.
Director
Autotask PSA integrations (32)
Integrations rated by users
We looked at 155 user reviews to identify which products are mentioned as Autotask PSA integrations and how users feel about them.
Integration rating: 4.6 (20)
“The additional data points available make the integration a must.”
Sukhjit S.
Systems Administrator
Integration rating: 4.4 (18)
“all network products are automatically documented in IT Glue from Auik”
Hemin K.
Network Engineer
Integration rating: 4.3 (5)
“It's honestly one of the main reasons I recommend Jobber to clients. As an accountant, having invoices, payments, and customer data flow straight into QuickBooks Online means I'm not re-entering everything manually or chasing down missing information”
“Keeping expenses down for right now until we get ACT caught up and then will update QB to Online most likely”
Eri D.
ACCOUNTANT
Integration rating: 3.0 (4)
Integration rating: 4.8 (4)
Other top integrations
Autotask PSA support options
Typical customers
Platforms supported
Support options
Training options
Autotask PSA FAQs
Autotask PSA is an intelligent IT business management platform that centralizes operations to deliver the mission-critical tools needed to run an IT managed services business. A single pane of glass view provides full visibility into services, internal operations, customers, and prospects to improve efficiency and service with workflows optimized for MSPs to help resolve tickets faster—and make data-driven decisions to improve efficiency, accountability, and profitability. Autotask PSA is a 100% SaaS application which means there is no hardware to test, maintain, or update. Autotask PSA has a proven track record of consistently delivering enterprise-grade, 99.99% uptime. Autotask PSA also offers a secure platform, with Datto requiring two-factor authentication, undergoing routine penetration testing and infrastructure hardening, and actively monitoring for unauthorized access attempts. Autotask PSA is the central hub for any MSP, and Datto’s open platform and API enables it to integrate with more than 200 critical applications such as remote monitoring and management and accounting solutions that an MSP needs to run their business. The single pane of glass increases efficiency and productivity with intelligence to quickly identify relevant solutions from the knowledge base to solve issues more quickly and optimize workflows for MSPs to save time on every ticket. Autotask PSA enables MSPs to work faster and easier with customizable dashboards for each individual user, providing an instant understanding of what’s happening with widgets that show mission-critical business data in real time. MSPs can track the metrics that matter and dig into the granular reporting that provides intelligence to make the best decisions for the company, such as ticket backlog, service level agreement compliance, resource utilization, and client satisfaction. Widgets are completely configurable to elevate helpful information based on each ticket or task so that it can lead the user to make smarter, data-driven decisions and be more efficient.
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