Glew Reviews

The setup was incredibly quick and easy, very user friendly and gave us some great insights on Magento.

It wasn't great at giving us information on parent products, it was mainly variants but I think that was down to how they were set up in Magento.

There are some great features on this software but the main one we wanted (understanding our sell through rate) did not work.

We purchased this software to understand our sell through rate. My business partner spent months trying to set up the platform to calculate this. We were told repeatedly by the Glew team that it was a question of setting up the right tags on our products in order to correctly understand the sell through, but in the end, the account manager told us that the software wasn't working as it was supposed to. We were offered no compensation and paid for a year of services that we couldn't use.

Very visually impressive analytics look great in the sales pitch

The software stopped working, and then we had to keep paying for software that didn't add value to our business and our clients. Customer support didn't budge and they just kept billing us.

We've been using Glew for just over 6 months now and can't even imagine that there was a time when we did not. We are huge fans of the the product segmentation, marketing analytics, and number of App integrations. Glew has been instrumental in helping us analyze our business in a quick and efficient way. As a small brand time is everything!

We've found that at time some screens can be slow to load.

There wasn’t anything to lie. It doesn’t deliver what it says it does

I signed up for the trial to understand our subscription metrics and I was told they weren’t able to share that information on the trial and it would only be unlocked once I paid for the service. I shared examples of what I was looking for and asked for confirmation that’s what they would give me and they confirmed this. Two months on they had lost the information I have previously supplied had been...

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Glew has amazing analytics that tell you a few insights that are hard to get anywhere else unless you have a financial analysis on staff. Some things I find incredible are the analytics that actually allow you to see suggestions on different items to offer customers as a bundle deal. You can also see quite easily which items don't bring you enough profit to make it worth advertising and keep focused on only the most profitable items in your store.

This application is incredible but way too much for any business not bringing in at the very least $50k per year. If you bring in less than this, utilize whatever free tools you can find until then. For medium-larger businesses, this tool seems practically essential.

I have been using the software for the past year. When I use it, it is nice and sexy but I haven’t been able to really benefit from the tool. They make you subscribe to a year contract. It’s been a year and not worth the money. I emailed them to cancel and it worse than trying to cancel a gym membership. They have a 30 day notice period which doesn’t make any sense for a software company. They just try squeeze you for every last cent which doesn’t leave a good taste in my mouth. In general, the tool is nice but after going through this cancelation procedure I think the company is pretty scummy and I wouldn’t recommend them.

Difficult cancelation process. They make you give them a 30 day warning. There is a 12 month minimum.

Hi there! Like many apps, we do operate on an annual contract, and while we understand that model isn't the right fit for every business, we make that clear during the signup process. We are glad you had an otherwise positive experience with Glew - if there's anything we can do or any questions we can answer, don't hesitate to reach out to our team at support@glew.io.

The deployment is minimal effort due to the out-of-box integrations and robust reporting included. The standard integrations with Magento, Google Analytics, and Facebook with the baseline product are easy to setup. The insights GLEW provides to our team have proven to be valuable and actionable in many ways.

You can't do deep customization on the reports without upgrading to the Pro version which is much more expensive - but that is to be expected to get that level of enterprise capabilities.

Didn't do anything we needed it for and what it was promised to do.

They wanted an additional $4,000-5,0000 to customize our app after setup because it didn't work with the SOFTWARE THAT THEY SAID IT WOULD WORK WITH.

Hi there - this is Abby from Glew. I'm so sorry to hear you haven't had a positive experience with our product. It's our primary goal to make sure all of our clients see value in Glew, and it sounds like there was some miscommunication from the start with your subscription. We'd love to get on a call to figure out a solution. You can email me directly at abby.healy[at]glew.io and I'll make sure you're connected with the right person. - Abby

- Glew provides much of the data that we were unable to export from Magento in an easily accessible way. - Even people with little or no Glew experience can navigate and utilize for simple tasks, but the capabilities are vast and the features are robust which opens the door to great insights. - Bespoke reports can be set to be delivered to your inbox at a specific time. - The vast majority of data is exportable in CSV format, so even if Glew doesn't have the report you need, you can export the data and make it yourself.

- every time we create new products, they are not automatically included in the next import. I typically have to generate a ticket for the Glew team. - it is occasionally prone to data aggregation errors . There have been instances where I have noticed sales data is incorrect. With the help of the support team, we always get to the bottom of it, but I wish it was more consistently accurate.

The integrations are incredibly easy and streamlined. The data visualization and reporting tools that come out of the box are top-notch.

The Magento integration is a module, not an API, so we need to wait for our deployment/release cycles to get started with each of our big clients.

Hey Alex, thank you so much for your great review! Just wanted to give you a heads up - we have an update scheduled to move away from the Magento plugin and use their API, so that should be resolved very soon. :)

Integrating all of the data is very simple and easy through custom API calls. Sync your accounts, hit sync and data is there in 24-28 hours.

If you use Enterprise, you really need a skilled team to develop dashboards who know SQL, Python and R.

It aggregates data from many sources, giving you a centralized hub to understand your online business. It makes data visually appealing, easier to understand, easier to segment for marketing and customize for reporting. It is affordable for really any merchant and an essential tool for insights and growth.

I don't have any issues that are troublesome.

Glew.io really excels at thing - putting easy to comprehend dashboards at your fingertips with actionable insights for managing your e-commerce business. Whether it's daily reports for you to act on, or delving into rich history of reports for trends forecasts, Glew thrives in merrying in all data from your connected platforms into an easy to understand and customize report. I can quickly see inventory...

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Like all aggregator data platforms, not everything is supported or can provide all things to all users. That said, with 3 months on the platform - Glew surprised us by regular adding new integrations and debuting a new one for Salesforce that help complete the complete Stack for us. It's worth noting, Glew does not replace your analytics platforms such as GA, Adobe or built-in reporting with your CMS. It merely enhances them and make the data digestable and multi-faceted by merging all of these sources for new analysis. This does require you have your analytics set-up correctly. So make sure GOALs, KPIs and funnels are configured correctly on the primary system or they will just give you bad data once imported into Glew.

I've always wanted one central location to see my daily performance, not only in sales numbers, but where and why those sales came in. By integrating my marketing channels (including email), i'm able to get a clear picture on where those sales came from, and how trends are affecting them.

The commitment period is long, but you're locked in with your price, which is good.

Due to the data and reports that Glew provides and brings to the surface I have quicker access to reviewing our e-commerce practices. Insights to LTV and campaigns now mean I can see what is making money long-term a hell of a lot easier and adjust our focus to those channels that are providing greater LTV per customer or better net profit margins - this also extends into brands and categories on the website. Such a report previously as a small company was time consuming and meant a job list being negatively impacted. Glew cuts that time down to just mere minutes.

Not that it's Glew's fault, but the fact that I'm having to pay for this software in the first place when Bigcommerce shopping cart has the data, offers 'analytics' but is not focused on the stats we need unlike Glew.

We love the daily snapshot in our management review meetings. Each morning we receive an automated email telling us the number of visitors and quick view of sales for the day. Ideal for a quick look as to if we are winning or losing. We can always dig into the details by logging into our dashboard.

Some may say the daily snapshot if very basic but for me it is exactly what I need. Quick view, easy to read and if I need more details I can always dig in.

I come from companies who use very sophisticated systems to gather and analyze data and Glew's prebuilt data sets are very useful because they help you to think of ways to analyze you data in areas you may have not thought about before. I love the way it looks and how I am able to with their team customize it based on what our clients needs are.

We have a unique design that we have worked with the Glew team to put together. They have done everything we have asked of them.

In a world of clouded data and platforms competing for conversion attribution, Glew breaks down all your data so it can be easily interpreted and you can tell where sales are really coming from. Great monthly retention cohorts for subscription.

I wish Glew conversion rate calculation excluded subscription reoccuring orders.

I like how easy it is to get at my key data, and that I can pull in data from other sources and still see everything in one view.

I didn't really find anything to be a drawback.

Most features are fairly standard on an analytics tool like this but the biggest value for us is the ease of customer segmentation to assist us in building out re-marketing and lookalikes. The lifetime value feature also helps us benchmark success targets for our clients.

Most of the reporting are not customizable to our personal needs, but we are acquiring access to BI Tunnel which will solve this issue.

As an executive in the eCommerce ecosystem, I rarely give a platform 5 stars across the board. However when reps from the Glew platform approached me, he didn't try to sell me on the platform, he worked with me to help empower my merchants to understand how the holistic approach to analytics is the only way to strategically advance your KPIs. As a Shopify Plus Partner, Roswell Studios provides design,...

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All of the integrations can initially seem intimidating - and then understanding their attribution model (first order attribution: https://glew.io/making-sense-attribution-modeling/) - and making sense of it versus Google's attribution model (last click) when your merchants are married to GA presented some initial challenges. However, reading further into the science / understanding of the attribution models and educating our merchants proved to be difficult, but eventually rewarding.

Great reporting and analytics that our key to business decisions on our E-Commerce platform. Customer service is always spot on, and I receive personal support with any reports that I need. Great product!

Great reporting and analytics that our key to business decisions on our E-Commerce platform. Customer service is always spot on, and I receive personal support with any reports that I need. Great product!

Glew is an easy to implement data analytics tool for marketing teams that would like to begin utilizing their data in a meaningful way.

The report builder in the software could be a little better, but over all no real cons.

The interface is easy enough but it leaves you wanting more. My client tried to use this and it provided zero value.

Customer service. Hands down. Not initially, but once you are “closed” forget it. It’s like boiler room.

Hi there, Abby here - I¿m Director of Communications here at Glew. I¿m sorry to hear you didn¿t have a positive experience with Glew. We do everything we can to ensure each of our clients is successful on our platform, including providing customers with a high level of support, and we appreciate any feedback to help us grow in that regard. If there¿s anything we can do for you in the future, please reach out anytime.