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Alchemer
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience management and online survey platform
Table of Contents
Alchemer - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Alchemer overview
Based on 316 verified user reviews
What is Alchemer?
Reviews for Alchemer come from a wide variety of industries, including marketing and advertising (11% of reviewers), computer software (7%), and market research (7%). The most frequent use case for Alchemer cited by reviewers is surveys (86% of reviewers).
What do users say about Alchemer pricing?
Some reviewers appreciate Alchemer's robust features at lower prices than competitors, and they find discounts for students and nonprofits valuable. However, some users report frequent price increases and limited free options, making it less cost-effective.
Starting price
per month
Pros & Cons
Surveys
Data Collection and Analysis
Customer Support
Email Sending
High and increasing costs
Alchemer’s user interface
Alchemer pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.1
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about Alchemer?
Reviews for Alchemer come from a wide variety of industries, including marketing and advertising (11% of reviewers), computer software (7%), and market research (7%). The most frequent use case for Alchemer cited by reviewers is surveys (86% of reviewers).
Select to learn more
Who uses Alchemer?
Based on 316 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Alchemer's key features
Most critical features, based on insights from Alchemer users:
All Alchemer features
Features rating:
Alchemer awards
Alchemer alternatives
Alchemer
Starting from
55
/user
Per month
SurveyMonkey
Starting from
No pricing info
Jotform
Starting from
No pricing info
Typeform
Starting from
No pricing info
Alchemer pricing
Pricing plans
Pricing details:
Business Platform
No pricing info
Features included:
- security at scale, as well as: Alchemer Survey, Alchemer Workflow, Alchemer Mobile
- Up to Unlimited Responses
- Enterprise-only integrations
- Website Intercepts
- Panel Studies and Services
- Single Sign On Authentication
- Dedicated Customer Success Manager
User opinions about Alchemer price and value
Value for money rating:
Of 47 reviews that provide robust commentary on Alchemer's price and value, 41% mention it in a positive light.
Some reviewers appreciate that Alchemer offers robust features at a price lower than major competitors, and they find its plans affordable, especially for students and nonprofits who receive discounts. Users think the monthly payment structure is convenient and value the clear, fair pricing for the functionality provided. However, some users report frequent and significant price increases, with additional features often locked behind higher tiers, making it expensive for occasional or small business users. Reviewers indicate that the free version is limited and that recent pricing changes have made the tool less accessible and less cost-effective for their needs.
, and
To see what individual users think of Alchemer's cost and value, check out the review excerpts below.
Li Y.
Product Development Manager
Alchemer integrations (62)
Integrations rated by users
We looked at 316 user reviews to identify which products are mentioned as Alchemer integrations and how users feel about them.
Integration rating: 5.0 (1)
“It is simple to integrate, allows customisation to improve workflow and its works.”
Seán M.
Managing Director
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Alchemer customer support
What do users say about Alchemer customer support?
Customer support rating:
We analyzed 94 verified user reviews to identify positive and negative aspects of Alchemer customer support.
Widely noted by reviewers, Alchemer's customer support is prompt, knowledgeable, and consistently resolves issues efficiently.
A portion of users highlight that support staff go above and beyond, offering detailed guidance and even custom tutorials.
Multiple users appreciate the friendly, positive attitude and expertise of the support team, making them feel valued.
A small group of reviewers report slow response times, difficulty reaching support, and occasional lack of clear communication.
Support options
Training options
To see what individual users say about Alchemer's customer support, check out the review snippets below.
“I have been using this tool exclusively for years, and have only rarely found something I could not program by myself. Whenever I have run into a problem I couldn't resolve or a programming requirement so complex I couldn't accomplish it, the support staff went into overdrive and found a solution for me.”
Jeni S.
“I've contacted the support probably 4 or 5 times when I've been really stuck and they've always provided me with the answer and even a wee bit more, like an easier way, or provided a couple of different options. ”
Patrick H.
“Customer service isn't the best. Although the help we did receive was useful and did solve our problem, it was the time it took to reach a satisfactory conclusion that was the issue.”
Peter W.
Web Developer
Alchemer FAQs
Alchemer has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is Alchemer used for?
Alchemer is a comprehensive customer experience management and online survey platform that enables organizations to collect, connect, and clarify feedback data. The platform provides multiple methods for gathering customer insights through surveys, websites, applications, and third-party channels, allowing businesses to capture feedback during critical customer interactions. Alchemer offers specialized tools including Survey for flexible data collection, Digital for real-time website and application feedback, and Pulse for transforming unstructured text feedback into actionable signals. The platform features extensive integration capabilities with more than four hundred business systems, ensuring feedback data flows seamlessly throughout an organization. These integrations make customer insights accessible to all relevant teams while powerful workflow automation accelerates response times to customer needs. Alchemer connects feedback directly to existing business processes, enabling companies to transform customer insights into tangible business outcomes such as increased activations, higher click-through rates, and improved review volumes. Alchemer delivers clarity in customer understanding through purpose-built artificial intelligence technology, role-based dashboards, and comprehensive analysis tools. The platform supports various business functions including customer experience management, digital experience optimization, market research, product management, marketing, and employee engagement. Organizations can build and scale customer experience programs that convert feedback into loyalty, retention, and revenue growth while gaining deeper insights into audience preferences and behaviors.
Q. What are the benefits of using Alchemer?
Q. What languages does Alchemer support?
Alchemer supports the following languages:
Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian
Q. Does Alchemer offer an API?
Yes, Alchemer has an API available for use.
Q. What level of support does Alchemer offer?
Alchemer offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)
