Really Simple Systems Reviews

Really Simple Systems

Making CRM Simple

4.4/5 (218 reviews)

Chris Toms

Cost effective CRM for small business

Used daily for 2+ years
Reviewed 2018-10-02
Review Source: Capterra

We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP. They have a responsive team and have constantly improved the CRM over the years. Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require. The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes. The marketing module has been a significant driver for new business, and again is very cost effective. The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record. The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required. Document storage is straightforward with drag & drop functionality.

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Really Simple Systems

Making CRM Simple

Jonathan Horniblow

Does just what it promises, quickly and cheaply. Very easy to learn and good training too.

Used daily for 6-12 months
Reviewed 2016-06-21
Review Source: Capterra

As a micro business owner, I have to do everything from developing to sales and marketing, and I suspect like many geek-run businesses like mine, I love the first part and loathe the latter. I'd found a few tools that do a limited number of things very well and help my business in other ways, like Trello, Toggl, gmail and so on, but I was struggling to find a CRM equivalent. I'd tried a few SAAS cloud solutions that would have been overpriced, and I tried installing a couple of open source solutions like SuiteCRM which proved to be way over the top and bloated for my needs. Finally I hit upon RSS CRM and we were the perfect match. I went to their first user conference earlier in 2016, and what impressed me greatly was not only how good and enthusiastic the CEO and his staff were, but also the other customers. I'd already experienced support via both phone and email (even though I was on the free plan at the time), and it was nice to actually meet the team for real, and know that they aren't outsourced from some sweatshop in a distant place. It's a UK company with a "proper" UK phone number, although there are support offices in other countries too, to account for the timezones which is good.The freemium model is enough to get anyone new to CRM started quickly. It's all "pay as you go", and you can bolt features on as needed. I wanted something that tells me what, when and how I did something, to whom and when, what the outcome was, and will then nag me to do the next thing. And, for me, RSS does all that perfectly. They also run free webinars which are also recorded in case you can't make it on the day. These are worth watching - I found I was missing several tricks and now get even more out of the system. I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does.

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Really Simple Systems

Making CRM Simple

Anonymous

Excellent for small business

Used daily for 6-12 months
Reviewed 2017-11-13
Review Source: Capterra

The greatest benefit is sharing of customer/contact information internally across team members in an easy fashion at a reasonable price.We selected this software for the ease of use. In addition, there was little required for our employees to access immediately. After using this for half a year, it continues to meet and exceed those expectations. Logging in is done through a browser and does not require additional software. Sharing contact information, outstanding tasks for clients, and client specific documents are all easy tasks that are quite intuitive. Also adding new users requires very little effort since there is no software required for to install on an employees computer.

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Really Simple Systems

Making CRM Simple

Jonathan Horniblow

A really good product from a UK company that fits the bill perfectly.

Reviewed 2016-06-21
Review Source: GetApp

As a micro business owner, I have to do everything from developing to sales and marketing, and I suspect like many geek-run businesses like mine, I love the first part and loathe the latter. I'd found a few tools that do a limited number of things very well and help my business in other ways, like Trello, Toggl, gmail and so on, but I was struggling to find a CRM equivalent. I'd tried a few SAAS cloud solutions that would have been overpriced, and I tried installing a couple of open source solutions like SuiteCRM which proved to be way over the top and bloated for my needs. Finally I hit upon RSS CRM and we were the perfect match. The freemium model is enough to get anyone new to CRM started quickly. It's all "pay as you go", and you can bolt features on as needed. I wanted something that tells me what, when and how I did something, to whom and when, what the outcome was, and will then nag me to do the next thing. And, for me, RSS does all that perfectly. I went to their first user conference earlier in 2016, and what impressed me greatly was not only how good and enthusiastic the CEO and his staff were, but also the other customers. I'd already experienced support via both phone and email (even though I was on the free plan at the time), and it was nice to actually meet the team for real, and know that they aren't outsourced from some sweatshop in a distant place. It's a UK company with a "proper" UK phone number, although there are support offices in other countries too, to account for the timezones which is good. Finally, they run free webinars which are also recorded in case you can't make it on the day. These are worth watching - I found I was missing several tricks and now get even more out of the system. I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does. All of that said, yes, the current interface as of early 2016 does look a little tired. However, I've seen the new version which should be launched by late summer 2016 and it's really impressive. They've rewritten it with a responsive interface which works much better than the current version on a mobile. Because the underlying functionality won't be changing significantly, they're going to let users initially choose whether to be "early adopters" of the new interface, which is a nice touch as change sometimes scares people! I was also very pleased to learn that a new quotation module and integration with more third-party vendors (via Zapier) is on the cards for 2017. Does a few things really well and fast, with a good freemium model.

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Really Simple Systems

Making CRM Simple

Andrea Horridge

Great software

Used daily for 2+ years
Reviewed 2018-12-07
Review Source: Capterra

We use primarily for the service & support to log customer instrument faults - RSS helps massively as anything related to the case or customer is in one place. Being able to attach correspondence is great.Its very easy to use and being able to tweak fields and add extra boxes is very beneficial in a small business as our needs are constantly changing. Support is great - always reply or sort within 1-2 days.

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Really Simple Systems

Making CRM Simple

Mark Davis

Speed of deployment and the ease of modification and use make this a winner for SME's

Used daily for 1-2 years
Reviewed 2017-05-03
Review Source: Capterra

super fast deployment of sales and marketing function. Ease of use, ease of modification.perfect for CRM basics of sales & marketing, deployment and customisation is so end user friendly, I have not found anything to come close. You don't need any skills, it's built in such an easy to use way. You can import and export your data without any issues. Most people tend to over-buy on the technology, fail to deploy the basics and end up with a useless CRM. Really Simple Systems does all the basics so very well and unlike other CRM's where you buy then need to purchase further apps and add-ons just to make it do what you wanted in the first place, this just does it. The support from the team is always very quick and they will jump on a call also if you need it. If you want a cost effective tool that really work great for sales and marketing where anyone can use it with little to no experience or expertise, this is your product for sure. Forget the bells and whistles CRM sales people try to lure you in with.. If you want core basics to deliver, it's these guys.

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Really Simple Systems

Making CRM Simple

Chris Moreno

A Game Changer!

Used daily for 1-2 years
Reviewed 2016-08-27
Review Source: Capterra

After being a bit overwhelmed by a number of different CRMs out there, I was determined to find something very basic with A) a limited amount of fields (but enough to do the job), B) affordability, C) excellent support and D) ease of use on mobile. Really Simple Systems has delivered on all counts- and then some. I sent an email to support mentioning that, although I love the software, I had two things on my "wish list" for their next update. I sent that request on a Tuesday morning. I received a reply within an hour (!) telling me they think they could accommodate me on both fronts. By Wednesday morning, BOTH of my requests had been incorporated into the software. Yes. You read that right. 24 hours later! I was blown away as these two enhancements continue to save me time and money on a daily basis. My advice for anyone is to try Really Simple Systems for a month or two to get a taste of how easy it is to use and how amazing the support team is. This is a game changer for small business owners like myself. Affordability. Ease of use. Mobile interface. Unparalleled Customer Support.

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Really Simple Systems

Making CRM Simple

Bruce Laing

Easy to use CRM

Used daily for 2+ years
Reviewed 2018-07-11
Review Source: Capterra

If nothing else the audibility of customer interactions, this allows us to see any \ all communications with the customer. Only pay for the functionality you need. Some other CRM's include marketing, systems management, financials, etc. but if you don't need them don't buy them. Its a very easy system for users to pick up, comprised of a core architecture: Customers \ Companies = Accounts Contacts = the customers name, email, telephone Tasks = To Do list Activities = records the history of what you've done with that customer Opportunties = Won or lost sales records Then there's the reporting, where anything you put into Really Simple Systems can be interrogated, not just the content of certain restricted fields.

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Really Simple Systems

Making CRM Simple

Troy Moser

Really Simple is really simple. Which is really ideal!

Used daily for less than 6 months
Reviewed 2016-11-18
Review Source: Software Advice

As the owner, the manager, the sales rep, the customer service rep, in charge of returns, customer issues, I am the definition of jack of all trades. My business is just starting, but I realized it doesn't mean its not worthy of using quality software to help me save a few minutes here and a few minutes there. I was hesitant at first to go with any software because I kept saying to myself who needs management software when you are the only employee! But after getting some serial numbers mixed up with customers names one time... That was it! I needed help running my online business. I tried several different products. Started out using Team Viewer but then about fell out of my chair at the price. Used a Live Chat program for a while. But I cant always be at a desk waiting for that customer to hit the chat button. Then other CRM's were so bloated with stuff that just didn't make sense to my business. Then I spotted Really Simple Systems. The name is what got my foot in the door. I figured heck lets give it a try. So glad I did!Has just enough information that its not redundant. I love the pay as you go approach. Instead of bogging us down with several hundred dollars worth of software we may never use, or even worse free versions that don't cover enough services to make you want to start using their products at all! I wanted a product that tells me what happened, when and how I did something, to whom and when, what the outcome was, and will then continue to bug me if I haven't done it yet.

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Really Simple Systems

Making CRM Simple

Bradley Zenger

Really Simple Systems - Really Great for a Startup

Used daily for 2+ years
Reviewed 2018-11-01
Review Source: Capterra

Really Simple Systems was just what we needed as a SaaS startup who was lean, but with lots of prospects and really needed a CRM that was affordable, easy to setup with the potential to scale. We definitely got that with Really Simple Systems. They've been great to work with. Strongly recommend them.Very easy to setup, especially the CRM portion. One of my partners had never used a CRM previously and was able to start using it and be productive (really productive) almost immediately. It was very affordable for us to get started which combined with the positive reviews that we saw it made it very attractive to us. Their support is great! Really responsive. You never feel like you're talking to a black hole. Really important for us.

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Really Simple Systems

Making CRM Simple

Mary Nugent

I have used other CRM software and RSS is all you need, it is simple but useful and to the point.

Used daily for 1-2 years
Reviewed 2016-12-07
Review Source: Capterra

Their Customer support is the best. I send an email and they respond quickly. I thought as a UK company, getting a response to a request would be the next day at best since I'm on the west coast. Some things are easy and I say Duh, but some are complex and you get the same excellent service. It is easy to do marketing campaigns, it is easy to change fields and add drop downs. You should think things out before moving forward but know that you can change a field. The flexibility is great. And there is also online help, videos, and webinars. It is simple to use and understand. It really is simple. Reports are easy to run. I've used other CRM's and the reporting can be very confusing. It is not over done. It is a CRM, not trying to run your inventory or production from this software. You can pick it up on your smartphone and tablet, which is helpful for on the road sales folks. Quick support answers are always helpful.

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Really Simple Systems

Making CRM Simple

David Williams

Glad to have a straightforward system, which just about covers all my needs.

Used daily for 6-12 months
Reviewed 2017-07-11
Review Source: Capterra

A compact place to store all my customer sales information. I am able to contain all the relevant information about my customer in one place. I have been grateful for the prompt responses from the support team when I have had some issues.

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Really Simple Systems

Making CRM Simple

Richard Huntoon

Really Simple is just that.

Reviewed 2015-02-19
Review Source: Software Advice

I have experience with some of the larger CRM products and they are probably justified for very large and complicated organizations. But, they are far too complicated, often times require programming or special knowledge to customize and are very expensive for a smaller businesses. Most of us need a CRM that provides the business basics such as forecasting, maintaining customer information, document and record storage and the ability to schedule and document activities. After trying quite a few options I found Really Simple Systems to be very easy to use and adapt to my business requirements. The cost is more than reasonable for what you get. I ran my business on the free version for quite awhile until I grew to a point where I wanted to add features that had a cost associated with them. Don't buy an over engineered product. Buy what you need.

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Really Simple Systems

Making CRM Simple

Carl Walker

Helpful and Useful tool

Reviewed 2015-12-22
Review Source: GetApp

WJ is a small local business based in Hull. We have around 30 employees and specialise in several different areas from anti-slip decking to Timber Treatment and through to metalwork engineering. As the company salesman it is essential that I have regular and consistent contact with my customers as well as a smooth way of keeping records of these meetings. Without Really Simple Systems I would use a diary to keep track of this. This however makes it very difficult for anybody but me to understand where we are with each customer in our sales and follow up cycle. I always struggle to maintain order with this. Really Simple Systems offers not only a great way to keep and maintain a customer diary but also allows me to keep meeting notes and documents all stored in the same that everyone can also see. When we have ever had issues with the system and contacted customer service we have always had a response within 24hrs which has been understandable, concise and always helpful. the task setting and reminder system is accurate, amendable and 'Really Simple'. We had an issue around sales tracking and Forecasting where we wanted to be able to see monthly potential sales if a sale was to come off. However when we questioned and asked if this was possible within about 6 hours the facility to do what we want had been added in to the system which we greatly appreciated.

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Really Simple Systems

Making CRM Simple

Anonymous

Love this software!

Used daily for 2+ years
Reviewed 2018-12-05
Review Source: Capterra

As a relatively new Company (2016) it was really helpful that RSS CRM was free until we reached 100 accounts. We passed that just recently and upgraded to a payment option. In terms of applying for business loans it was great to be able to easily download a list of enquiries and demonstrate how many projects we had won and what was in the pipeline. Easy to use. The reports are great and easy to customise. Webinars are really helpful

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Really Simple Systems

Making CRM Simple

Byron Harris

An easy to use, high quality CRM, with great features and excellent customer support.

Used daily for 1-2 years
Reviewed 2017-07-19
Review Source: Capterra

As a company we've been able to grow considerably due to the fact that Really Simple Systems allows us to easily keep track of communications with our existing accounts and potential customers. We've been able to drip feed marketing emails and other mailshots using their fantastic email system.Really Simple Systems is fantastic. I've never had an issue with it. It's a highly capable system with all the features you could need from a CRM. The email tool is fantastic and the dashboard gives you an at-a-glance look at your sales performance. Also, if you ever get stuck, their support team is incredible.

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Really Simple Systems

Making CRM Simple

Alex Walker

Exactly what it says on the tin!

Used daily for 2+ years
Reviewed 2017-06-05
Review Source: Software Advice

I have been using this product for over ten years when I was introduced to it when working at Iizuka and subsequently for my own business. I have also introduced it to other small businesses and one homeless charity I worked for called Emmaus. RSS were generous enough to provide it pro bono! It was a fantastic way of keeping profiles of each resident and sharing the information should the resident move on to another establishment. It solved a complex problem very easily!The product is very easy to use. It is easy to manager clients and the interactions with me. whether it be by phone or email. With the subscription product, emails can be synced with the client details which saves having to copy and paste.

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Really Simple Systems

Making CRM Simple

Neil Gilmartin

Excellent UK based and GDPR Compliant CRM System

Used daily for 6-12 months
Reviewed 2018-10-02
Review Source: Capterra

1. Created a single CRM database for all my sales and marketing records built up over the last 20 years. 2. Brilliant email/campaign marketing module with excellent dashboard view of all email campaigns. 3. Simple web based CRM system based on a low cost SaaS pricing model backed up by an excellent support team.Replaced all my old Excel worksheets built up over the last 20 years with a single web based CRM application available to access on my Laptop, iPad and iPhone and giving complete flexibility of access to data. Easy and intuitive to use with an excellent dashboard view, task management, sales pipeline and built in reports and excellent dashboard widgets. Good simple annual pricing model based on users and modules required and simple and easy to use CRM system.

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Really Simple Systems

Making CRM Simple

Mabs Ali

RSS easy to navigate

Reviewed 2015-11-18
Review Source: Software Advice

The software is easy to use and navigate through. I love the fact that it can be tailored to meet your specific needs as this was very important to me and one of the factors that played an important role in me choosing RSS. Functionality is great and there are a lot of extra options that are available that I can switch on and off as and when I require them.

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Really Simple Systems

Making CRM Simple

Colin Millward

Simple as promised, but let down by a fixed architecture and apathetic customer service attitude.

Used daily for 1-2 years
Reviewed 2017-09-28
Review Source: Capterra

It was adequate when we started out, but the service forced us to explore other options.As expected it's simple to use and get the hang of - basic but functional. The latest version - 5 - is bright and clear on the screen.

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Really Simple Systems

Making CRM Simple

Gemma Dunn

Flexible system which is always evolving, with outstanding support

Used daily for 2+ years
Reviewed 2018-10-03
Review Source: Capterra

We've had the system for five years now and it's unlikely I would consider changing it. Synchronising our outgoing emails is invaluable, plus it's really easy to print off a quick report on the number of leads taken at a show, or our sales pipeline. It's very user friendly and intuitive too.The fact that the account screens are tailored to our business, the features are updated and improved regularly, and if we have an issue the team are on it straight away.

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Really Simple Systems

Making CRM Simple

Anna Al-Damluji

Comprehensive CRM backed by great support

Used daily for 2+ years
Reviewed 2017-06-05
Review Source: Software Advice

We have been using Really Simple Systems for 7 years now and they have supported us the whole way through - nothing has ever been too much trouble, and any issues have always been cleared up promptly and effectively. Highly recommend.I like that we were able to easily customize the system to our requirements and use web transactions to capture data from our website directly into the CRM. I also like the integrated marketing email functionality.

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Really Simple Systems

Making CRM Simple

Gordon Fleming

Replacement for MS Business Contact Manager

Used daily for 6-12 months
Reviewed 2016-11-11
Review Source: Capterra

Very simple costing structure and scale-able. Easy to start with the free version to try it out and upgrade as necessary. For some users could see how the free version might be enough. The system in generally fairly intuitive to use and replaces BCM well. Have used the customer support a couple of times and they have been very quick to reply and very helpful. Encountered a couple of limitations with the reporting but by no means a show stopper. Biggest down for us is the inability to add activities/notes on an opportunity basis. This can only be done at an account level.Easy to use. Low entry cost. Really good customer service.

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Really Simple Systems

Making CRM Simple

Neil Hutchison

Worke great for the size of business we are

Used daily for 2+ years
Reviewed 2018-03-27
Review Source: Capterra

It helps us to organising our clients. We will need more help in the future as we grow.Its integration with Xero accounts is what I like most. This has helped give an accurate reading of what is due to us and what is still outstanding. It allows all users to see information relating to the financial status of a customer

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Really Simple Systems

Making CRM Simple

Michael Berry

Really Simple Systems

Used daily for 2+ years
Reviewed 2018-12-05
Review Source: Capterra

Great.Clean and Intuitive interface. You can easily custom-build reports. Powerful newsletter function. Highly reactive support team.

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Really Simple Systems

Making CRM Simple