SurveyGizmo Pricing, Features, Reviews & Comparison of Alternatives

SurveyGizmo

We put feedback in the hands of those who can take action.

4.52/5 (265 reviews)

SurveyGizmo overview

What is SurveyGizmo?

SurveyGizmo helps customers collect the best feedback from any source, simply and without hidden costs. We make it easy to integrate that feedback into our customers core business applications and connect feedback across the organization. With SurveyGizmo, you can provide insight and meet the high standards of information security, data governance, and cost management. This helps companies accelerate from feedback gathering to feedback analysis to feedback action.
www.surveygizmo.com

Pricing

Starting from
$300/year
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Czech, Danish and 19 other languages, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian
SurveyGizmo screenshot: Main dashboard where you can create surveys and review progress on existing projects.SurveyGizmo DemoSurveyGizmo screenshot: Intuitive and easy-to-use survey builder.SurveyGizmo screenshot: Create beautiful surveys with custom themes and branding.SurveyGizmo screenshot: Survey diagnostic tool that helps you optimize your surveys for performance.SurveyGizmo screenshot: Share links and global response tracking.SurveyGizmo screenshot: Create any number of reports that fit your business needs.

SurveyGizmo reviews

Value for money
Features
Ease of use
Customer support
  3.7
  4.0
  4.5
  4.3
Dustin Dennison, M.MIS.

Fantastic Survey Tool

Used weekly for 2+ years
Reviewed 2018-01-19
Review Source: Capterra

For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.

Pros
SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Cons
Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price. Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anna Gonzalez

SurveyGizmo vs Qualtrics

Used daily for 2+ years
Reviewed 2020-01-31
Review Source: GetApp

Pros
Super easy to use and navigate. Love the design features.

Cons
Certain functionality is difficult like using translation and survey navigation features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Proficient Data Analytics Tool aka 'Data in a Snap'!

Used monthly for 2+ years
Reviewed 2019-12-09
Review Source: Capterra

SurveyGizmo has allowed us to obtain collective opinions on a variety of topics--whether it was satisfaction after a training event, or a manager 360--this tool has helped us simplify the process and be leagues ahead on understanding and evaluating where we are at on a particular topic.

Pros
By far, one of the easiest surveying tools out there to use. It takes almost zero time to orient yourself to the design tool, even if you are a novice, and little time to create a survey if you have prepared questions from which you are working. You can rearrange the questions on a whim, preview the survey in test mode and invite others to do the same. The results will display in charts and graphs for a snapshot of the outcome and exports to a variety of formats for quick use.

Cons
There isn't much capability for customization for the look and feel of the survey. If you are wanted to stand on 'brand' or communicate a particular 'tone' with your survey, this will make it challenging. The .pdf export option doesn't download in an organized format - tends to be a bit all over the place.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money.

Used daily for 2+ years
Reviewed 2018-07-06
Review Source: Capterra

Was able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways.

Pros
Some of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG.

Cons
I had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but I did not want to loose my data and the work I had done. Their answers were extremely vague knowing full well that they were getting a free ride on the $/month I was paying just for storing a few MB of data. In the meantime, they changed the pricing plans so that the original plan would now cost me $/month. My old plan went on a "legacy plan" where I could not use many of the features like questions libraries. I have now switched to a provider who supports everything that SG does, does it 10 times better than them - both style and function - and does it at half the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

SurveyGizmo Review

Used occasionally for 2+ years
Reviewed 2019-12-05
Review Source: Capterra

Mostly positive. It seems not to be taken as seriously "credible" as Qualtrics in academia; but it doesn't have some of the problems that drive me crazy with Qualtrics either (e.g., renumbering answer options if choices are changed: reordered, deleted, added or rewritten)

Pros
Very user friendly. Has some cute features & set up that make it a bit more fun to use than alternatives

Cons
I haven't used it in a couple of years (my current company uses a different provider/platform); but it was strangely incompatible at times with Safari. For reasons no one could clearly determine, it would sometimes start writing backwards: entertaining, but not productive

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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SurveyGizmo pricing

Starting from
$300/year
Pricing options
Free
Free trial
Open source
Subscription
View Pricing Plans

From Fortune 500 to Startups, SurveyGizmo provides the best data collection, analysis, and integration tools to solve real business problems, with the IT guardrails their enterprise needs. Pricing ranges from free to paid plans based on your business needs.

SurveyGizmo features

API
Automatic Notifications
CRM Integration
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration

Activity Dashboard (229 other apps)
Activity Tracking (171 other apps)
Calendar Management (186 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for SurveyGizmo

Key features of SurveyGizmo

  • Advanced logic and piping
  • Advanced reports (profile, longitudinal)
  • Business Intelligence Integrations
  • CRM Integrations
  • Complete Branding Control
  • Custom scripting
  • Data Governance
  • Disqualifications
  • Easy to Use
  • Email Invitations
  • Email Notifications & Form Posts
  • Embed surveys in your site or app
  • Evaluations and Scoring
  • Jumping and More Advanced Logic
  • Marketing Integrations
  • Max diff
  • Open API
  • Open Text Analysis
  • Open-text analysis
  • Over 28 Question Types
  • Panel Services
  • Payment Forms
  • SPSS, Excel, Powerpoint and PDF Reports
  • Segment and filter reports
  • Self-branded surveys (white label)
  • Teams, Users and Roles
  • Use your own domain and hide SurveyGizmo
  • Website Intercept Surveys
View All Features

Benefits

* SurveyGizmo has no hidden fees or lengthy time to results.
* Leads the industry in Implementation, User Adoption, and Time to Go Live.
* We help customers collect the best feedback from any source, simply and without hidden costs.
* We make it easy to integrate feedback and data into our customers’ core business applications.
* We help customers consolidate and connect feedback across the organization.
* Our open API allows you to add an integration for the most common enterprise solutions, or create your own.
* With SurveyGizmo, you can provide insight and meet the high standards of information security and data governance.