App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Alchemer Pricing, Features, Reviews and Alternatives

Alchemer product overview

Price starts from

49

/user

Per month

What is Alchemer?

Alchemer (formerly SurveyGizmo) offers the world’s most flexible feedback and data collection platform and survey software, with twice as many question types as the competition and a low-code design that allows innovative thinkers across organizations to solve real business problems cost-effectively. Alchemer serves over 15,000 global customers and 30% of the Fortune 500. G2.com awarded Alchemer’s enterprise feedback platform for the Fastest Implementation, Easiest Setup, and Easiest to Use.

Key benefits of using Alchemer

Flexible and highly integratable: Gather feedback your way, from any source.

Action-First: Your customers’ voices trigger instant action, to make an impactful difference.

Secure: Necessary security guardrails to keep IT happy.

Powerful: The Fortune 500 relies on the power of Alchemer, enterprise-wide.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Videos
Webinars
In Person
Documentation
Live Online

Alchemer pricing information

Value for money

3.8

/5

294

Starting from

49

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Alchemer features

Functionality

4.1

/5

294

Total features

104

10 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Data Import/Export
Email Marketing

Functionality contenders

Alchemer users reviews

Overall Rating

4.5

/5

294

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.18/10
Rating distribution

5

4

3

2

1

192

69

22

7

4

Pros
The support team was easy to reach and super helpful. It's a rare thing to get thorough help, and not just a vague link to a help document.

ML

Mario L.

Each time, I received friendly, helpful and fast customer service. I also liked how the employees of SurveyGizmo were understanding and spoke clearly when explaining how to build or make a change.

SP

Susan P.

Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes great functions, like the ability to have a dashboard.
AvatarImg

Valeria F.

Cons
After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.

JR

John R.

I'm now having to deal with this as a fraudulent payment on my c/ card. What a waste of time and energy for a product that was so average to begin with.

CM

Clare M.

For example they accidentally shut down our accounts for 45 minutes in the middle of the work day which impacted all users.

JB

Jay B.

Overall rating contenders

Overall Rating

Good survey option but lacks more advanced options

Reviewed 5 months ago

Transcript

Jake: I'm Jake, Director of Products. I give Alchemer three stars. For more reviews like this, click...

AvatarImg
AvatarImg

Christina B.

Research Scientist

Hospital & Health Care, 201-500 employees

Review source

Overall Rating

Simple and functional for work or personal uses

Reviewed a year ago

Transcript

Christina B.: My name is Christina, I am a research scientist and dietician, and I would rate Alchemer...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great survey software

Reviewed a month ago
Pros

We use this as our back up survey software or if we need to run a survey offline. I like the fact that you can customise almost every aspect of your survey and it has a huge range of question types and the inbuilt analysis and reporting tool is great as you can customise and then just share a link with the client

Cons

It is quite expensive and although there is a free version it doesn't have many features. It would also be nice to have a better way of respondents logging in.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The best web-based survey software for research ethics compliance

Reviewed a year ago

Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not.

Pros

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption"...

Cons

It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy UI, Great simple analytics

Reviewed 2 months ago
Pros

There's no learning curve to creating a survey - UI is intuitive and for 90% of our company's survey needs the question type functionality and logic meet our needs. Very easy to pull reports - Alchemer autogenerates charts, graphs, and word clouds, and has built-in filter logic. Often, our reports can be directly pulled from Alchemer itself without additional analysis in excel.

Cons

A lot of our survey needs are around spatial data, so we often need to pair alchemer with a mapping tool as there is no way to easily ask survey takers to provide spatial/map data. Adding images to question options is not very intuitive, and images need to be edited outside of Alchemer to make sure they display correctly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lousy Customer Relations

Reviewed 2 years ago

In the end, very poor customer relations.

Pros

Ease of use, better piping functionality.

Cons

I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows: Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

An academic uses Alchemer

Reviewed 3 months ago

I am a non-business user of Alchemer. For my uses, I find Alchemer reasonably intuitive, with the exception of more sophisticated features (such as question branching and skip logic). Explanations of the more advanced features are explained well, however.

Pros

Ease of use. Much more intuitive and reasonably priced than the behemoth that is Qualtrics. I am an academic user who pays out of pocket to use this so those factors matter a lot.

Cons

I casn't think of any disadvantages of this software, given how I use it.

Alchemer FAQs and common questions

Q. What type of pricing plans does Alchemer offer?

Alchemer has the following pricing plans:
Starting from: $49.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Alchemer?

Alchemer has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Alchemer support?

Alchemer supports the following languages:
Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian


Q. Does Alchemer offer an API?

Yes, Alchemer has an API available for use.


Q. What other apps does Alchemer integrate with?

Alchemer integrates with the following applications:
Google Analytics 360, Webhook Relay, Salesforce Marketing Cloud, Zapier, Google Docs, Twitter, Stripe, Slack, Tableau, Meta for Business, Mailchimp, Microsoft Power BI, Voxpopme, HubSpot CRM, Google Sheets, IBM SPSS Statistics


Q. What level of support does Alchemer offer?

Alchemer offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

Related categories