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Alchemer
4.5
(305)

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Give every customer a voice. Make every voice matter.

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(36)

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Alchemer Pricing, Features, Reviews and Alternatives

Alchemer product overview

Price starts from

55

/user

Per month

What is Alchemer?

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves over 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.

Key benefits of using Alchemer

For organizations that need more tools and reporting than SurveyMonkey offers and don’t want the cost and management headaches associated with Qualtrics, the Alchemer Platform strikes the perfect balance.

Whether you use the Alchemer Platform for customer experience, marketing, market research, product development, employee experience, or operations you’ll find all the products and features you need in a single platform.

Flexible and highly integratable: Gather feedback your way, from any source.

Our product offerings include:
• Alchemer Survey – collect the best feedback
• Alchemer Workflow – close the feedback loop
• Alchemer Mobile – engage your mobile customers

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Videos
Webinars
In Person
Documentation
Live Online

Alchemer pricing information

Value for money

3.8

/5

305

Starting from

55

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Alchemer features

Functionality

4.1

/5

305

Total features

104

12 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
API
Data Import/Export
Mobile Access

Functionality contenders

Alchemer users reviews

Overall Rating

4.5

/5

305

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.23/10
Rating distribution

5

4

3

2

1

198

74

22

7

4

Pros
The support team was easy to reach and super helpful. It's a rare thing to get thorough help, and not just a vague link to a help document.
Each time, I received friendly, helpful and fast customer service. I also liked how the employees of SurveyGizmo were understanding and spoke clearly when explaining how to build or make a change.
Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes great functions, like the ability to have a dashboard.
Cons
After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.
I'm now having to deal with this as a fraudulent payment on my c/ card. What a waste of time and energy for a product that was so average to begin with.
For example they accidentally shut down our accounts for 45 minutes in the middle of the work day which impacted all users.

Overall rating contenders

Alchemer FAQs

Q. What type of pricing plans does Alchemer offer?

Alchemer has the following pricing plans:
Starting from: $55.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Alchemer?

Alchemer has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Alchemer support?

Alchemer supports the following languages:
Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian


Q. Does Alchemer offer an API?

Yes, Alchemer has an API available for use.


Q. What other apps does Alchemer integrate with?

Alchemer integrates with the following applications:
Google Analytics 360, Webhook Relay, Salesforce Marketing Cloud, Zapier, Google Docs, Captcha, Twitter/X, Stripe, OneLogin, Domo, Okta, Slack, SMTP, Paylocity, Tableau, Meta for Business, Mailchimp, Asana, Microsoft Power BI, Voxpopme, HubSpot CRM, Google Sheets, IBM SPSS Statistics


Q. What level of support does Alchemer offer?

Alchemer offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

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