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Alchemer Logo
Alchemer
4.5
(300)

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Give every customer a voice. Make every voice matter.

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(34)

Alchemer Pricing, Features, Reviews and Alternatives

Alchemer product overview

Price starts from

55

/user

Per month

What is Alchemer?

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves over 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.

Key benefits of using Alchemer

For organizations that need more tools and reporting than SurveyMonkey offers and don’t want the cost and management headaches associated with Qualtrics, the Alchemer Platform strikes the perfect balance.

Whether you use the Alchemer Platform for customer experience, marketing, market research, product development, employee experience, or operations you’ll find all the products and features you need in a single platform.

Flexible and highly integratable: Gather feedback your way, from any source.

Our product offerings include:
• Alchemer Survey – collect the best feedback
• Alchemer Workflow – close the feedback loop
• Alchemer Mobile – engage your mobile customers

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Videos
Webinars
In Person
Documentation
Live Online

Alchemer pricing information

Value for money

3.8

/5

300

Starting from

55

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Alchemer features

Functionality

4.1

/5

300

Total features

106

12 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
Activity Dashboard
Alerts/Notifications
API
Data Import/Export
Mobile Access

Functionality contenders

Alchemer users reviews

Overall Rating

4.5

/5

300

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.21/10
Rating distribution

5

4

3

2

1

195

72

22

7

4

Pros
The support team was easy to reach and super helpful. It's a rare thing to get thorough help, and not just a vague link to a help document.
Each time, I received friendly, helpful and fast customer service. I also liked how the employees of SurveyGizmo were understanding and spoke clearly when explaining how to build or make a change.
Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes great functions, like the ability to have a dashboard.
Cons
After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.
I'm now having to deal with this as a fraudulent payment on my c/ card. What a waste of time and energy for a product that was so average to begin with.
For example they accidentally shut down our accounts for 45 minutes in the middle of the work day which impacted all users.

Overall rating contenders

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Jakob B.

International Development Manager

Sports, 11-50 employees

Review source

Overall Rating

Good survey option but lacks more advanced options

Reviewed a year ago

Transcript

Jake: I'm Jake, Director of Products. I give Alchemer three stars. For more reviews like this, click...

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Gregory K.

Owner

Market Research, self-employed

Review source

Overall Rating

Alchemer is highly functional and reasonably priced

Reviewed 4 months ago

Transcript

Gregory K: Hello, my name is Gregory. I'm an owner. I give Alchemer a five out of five star review. For...

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Brian W.

Hospitality, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Simple and easy software

Reviewed 4 years ago
Pros

Easy to use, simple design, good features such as follow up emails and reporting options.

Cons

It's customizable but always feels lightly blocky even when carefully designed.

VH
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Virgil H.

Nonprofit Organization Management, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best web-based survey software for research ethics compliance

Reviewed 2 years ago

Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not.

Pros

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption"...

Cons

It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from.

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Kathryn C.

E-Learning, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Used to be so much better

Reviewed 4 years ago

We use SurveyGizmo for a variety of reasons including, student outcomes, understanding UX or building out new product needs, and Employee feedback.

Pros

I like that they are easier to use and more modern looking than a lot of survey products. They do have an easy-to-use platform and the search function is great. The Google Sheets API is wonderful. I love that you can flow data into sheets automatically. They are a good tool for someone who has tech background and can navigate APIs, coding, or calculating. I also had an excellent time at their training a few years back.

Cons

They removed the ability to chat as a support channel. It's awful now to have to ask questions. You have to call or email and email can take days to get a response. Additionally, they have started charging a LOT for their product and significantly reduced the number of licenses you get at base-level. The filter features look like you can add in several filter criteria (i.e, show me people who responded that are 20,21, 22 years old) as comma delineated but then the search results come up empty.

TF
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Trent F.

Nonprofit Organization Management, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SurveyGizmo Review

Reviewed 4 years ago

This program has been helpful and we use it off and on based on the types of surveys we need to conduct through out the year.

Pros

This platform has some features that need that other platforms do not like Survey Monkey.

Cons

The ease of use is not as great as I would expect or like it to be.

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Daniel C.

Computer Software, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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User friendly survey tool for Survey Programmers

Reviewed 7 months ago
Pros

Our team loves the unlimited number of responses which reduces the complexity. Special mention to the tech support team, who helped us clear all our doubts in interaction. Alchemer is very intuitive and UI is clear, doesn't need any extra training for achieving simple research use cases. They also offer great panel services

Cons

Visual graphs can be improvisedFraud / automated response detection will be greatMore question types and specific to industry can make life easier

Alchemer FAQs

Q. What type of pricing plans does Alchemer offer?

Alchemer has the following pricing plans:
Starting from: $55.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Alchemer?

Alchemer has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Alchemer support?

Alchemer supports the following languages:
Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

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Q. Does Alchemer offer an API?

Yes, Alchemer has an API available for use.

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Q. What other apps does Alchemer integrate with?

Alchemer integrates with the following applications:
Google Analytics 360, Webhook Relay, Salesforce Marketing Cloud, Zapier, Google Docs, Twitter, Stripe, Slack, SMTP, Tableau, Meta for Business, Mailchimp, Microsoft Power BI, Voxpopme, HubSpot CRM, Google Sheets, IBM SPSS Statistics

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Q. What level of support does Alchemer offer?

Alchemer offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

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