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Alchemer Pricing, Features, Reviews and Alternatives
Alchemer product overview
What is Alchemer?
Alchemer (formerly SurveyGizmo) offers the world’s most flexible feedback and data collection platform and survey software, with twice as many question types as the competition and a low-code design that allows innovative thinkers across organizations to solve real business problems cost-effectively. Alchemer serves over 15,000 global customers and 30% of the Fortune 500. G2.com awarded Alchemer’s enterprise feedback platform for the Fastest Implementation, Easiest Setup, and Easiest to Use.
Key benefits of using Alchemer
Action-First: Your customers’ voices trigger instant action, to make an impactful difference.
Secure: Necessary security guardrails to keep IT happy.
Powerful: The Fortune 500 relies on the power of Alchemer, enterprise-wide.
Typical customers
Platforms supported
Support options
Training options
Alchemer pricing information
Value for money
3.8
/5
294
Starting from
49
/user
Per month
Pricing options
Value for money contenders
Alchemer features
Functionality
4.1
/5
294
Total features
104
10 categories
Most valued features by users
Functionality contenders
Alchemer users reviews
Overall Rating
4.5
/5
294
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.18/10
192
69
22
7
4
ML
Mario L.
SP
Susan P.
Valeria F.
JR
John R.
CM
Clare M.
JB
Jay B.
Overall rating contenders
Jakob B.
International Development Manager
Sports, 11-50 employees
Review source
Transcript
Jake: I'm Jake, Director of Products. I give Alchemer three stars. For more reviews like this, click...
Christina B.
Research Scientist
Hospital & Health Care, 201-500 employees
Review source
Transcript
Christina B.: My name is Christina, I am a research scientist and dietician, and I would rate Alchemer...
Stace G.
Verified reviewer
Market Research, 11-50 employees
Used monthly for 2+ years
Review source
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We use this as our back up survey software or if we need to run a survey offline. I like the fact that you can customise almost every aspect of your survey and it has a huge range of question types and the inbuilt analysis and reporting tool is great as you can customise and then just share a link with the client
It is quite expensive and although there is a free version it doesn't have many features. It would also be nice to have a better way of respondents logging in.
Virgil H.
Nonprofit Organization Management, 10,001+ employees
Used weekly for 1-2 years
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Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not.
It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption"...
It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from.
Mal P.
Transportation/Trucking/Railroad, 51-200 employees
Used weekly for 2+ years
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There's no learning curve to creating a survey - UI is intuitive and for 90% of our company's survey needs the question type functionality and logic meet our needs. Very easy to pull reports - Alchemer autogenerates charts, graphs, and word clouds, and has built-in filter logic. Often, our reports can be directly pulled from Alchemer itself without additional analysis in excel.
A lot of our survey needs are around spatial data, so we often need to pair alchemer with a mapping tool as there is no way to easily ask survey takers to provide spatial/map data. Adding images to question options is not very intuitive, and images need to be edited outside of Alchemer to make sure they display correctly.
John R.
Law Practice, 1-10 employees
Used weekly for 2+ years
Review source
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In the end, very poor customer relations.
Ease of use, better piping functionality.
I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows: Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy...
Julie O.
Higher Education, 201-500 employees
Used weekly for 2+ years
Review source
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I am a non-business user of Alchemer. For my uses, I find Alchemer reasonably intuitive, with the exception of more sophisticated features (such as question branching and skip logic). Explanations of the more advanced features are explained well, however.
Ease of use. Much more intuitive and reasonably priced than the behemoth that is Qualtrics. I am an academic user who pays out of pocket to use this so those factors matter a lot.
I casn't think of any disadvantages of this software, given how I use it.
Alchemer FAQs and common questions
Q. What type of pricing plans does Alchemer offer?
Alchemer has the following pricing plans:
Starting from: $49.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Alchemer?
Alchemer has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Alchemer support?
Alchemer supports the following languages:
Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian
Q. Does Alchemer offer an API?
Yes, Alchemer has an API available for use.
Q. What other apps does Alchemer integrate with?
Alchemer integrates with the following applications:
Google Analytics 360, Webhook Relay, Salesforce Marketing Cloud, Zapier, Google Docs, Twitter, Stripe, Slack, Tableau, Meta for Business, Mailchimp, Microsoft Power BI, Voxpopme, HubSpot CRM, Google Sheets, IBM SPSS Statistics
Q. What level of support does Alchemer offer?
Alchemer offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)
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