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Alchemer Pricing, Features, Reviews and Alternatives
Alchemer product overview
What is Alchemer?
Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves over 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.
Key benefits of using Alchemer
Whether you use the Alchemer Platform for customer experience, marketing, market research, product development, employee experience, or operations you’ll find all the products and features you need in a single platform.
Flexible and highly integratable: Gather feedback your way, from any source.
Our product offerings include:
• Alchemer Survey – collect the best feedback
• Alchemer Workflow – close the feedback loop
• Alchemer Mobile – engage your mobile customers
Typical customers
Platforms supported
Support options
Training options
Alchemer pricing information
Value for money
3.8
/5
300
Starting from
55
/user
Per month
Pricing options
Value for money contenders
Alchemer features
Functionality
4.1
/5
300
Total features
106
12 categories
Most valued features by users
Functionality contenders
Alchemer users reviews
Overall Rating
4.5
/5
300
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.21/10
195
72
22
7
4
Valeria F.
Overall rating contenders
Jakob B.
International Development Manager
Sports, 11-50 employees
Review source
Transcript
Jake: I'm Jake, Director of Products. I give Alchemer three stars. For more reviews like this, click...
Gregory K.
Owner
Market Research, self-employed
Review source
Transcript
Gregory K: Hello, my name is Gregory. I'm an owner. I give Alchemer a five out of five star review. For...
Brian W.
Hospitality, 51-200 employees
Used weekly for 1-2 years
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Easy to use, simple design, good features such as follow up emails and reporting options.
It's customizable but always feels lightly blocky even when carefully designed.
Virgil H.
Nonprofit Organization Management, 10,001+ employees
Used weekly for 1-2 years
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Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not.
It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption"...
It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from.
Kathryn C.
E-Learning, 501-1,000 employees
Used daily for 2+ years
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We use SurveyGizmo for a variety of reasons including, student outcomes, understanding UX or building out new product needs, and Employee feedback.
I like that they are easier to use and more modern looking than a lot of survey products. They do have an easy-to-use platform and the search function is great. The Google Sheets API is wonderful. I love that you can flow data into sheets automatically. They are a good tool for someone who has tech background and can navigate APIs, coding, or calculating. I also had an excellent time at their training a few years back.
They removed the ability to chat as a support channel. It's awful now to have to ask questions. You have to call or email and email can take days to get a response. Additionally, they have started charging a LOT for their product and significantly reduced the number of licenses you get at base-level. The filter features look like you can add in several filter criteria (i.e, show me people who responded that are 20,21, 22 years old) as comma delineated but then the search results come up empty.
Trent F.
Nonprofit Organization Management, 11-50 employees
Used other for less than 6 months
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This program has been helpful and we use it off and on based on the types of surveys we need to conduct through out the year.
This platform has some features that need that other platforms do not like Survey Monkey.
The ease of use is not as great as I would expect or like it to be.
Daniel C.
Computer Software, 501-1,000 employees
Used weekly for 6-12 months
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Our team loves the unlimited number of responses which reduces the complexity. Special mention to the tech support team, who helped us clear all our doubts in interaction. Alchemer is very intuitive and UI is clear, doesn't need any extra training for achieving simple research use cases. They also offer great panel services
Visual graphs can be improvisedFraud / automated response detection will be greatMore question types and specific to industry can make life easier
Alchemer FAQs
Alchemer has the following pricing plans:
Starting from: $55.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Alchemer?
Q. What languages does Alchemer support?
Q. What other apps does Alchemer integrate with?
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