Alchemer Reviews

Easy to use, simple design, good features such as follow up emails and reporting options.

It's customizable but always feels lightly blocky even when carefully designed.

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption"...

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It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from.

I like that they are easier to use and more modern looking than a lot of survey products. They do have an easy-to-use platform and the search function is great. The Google Sheets API is wonderful. I love that you can flow data into sheets automatically. They are a good tool for someone who has tech background and can navigate APIs, coding, or calculating. I also had an excellent time at their training a few years back.

They removed the ability to chat as a support channel. It's awful now to have to ask questions. You have to call or email and email can take days to get a response. Additionally, they have started charging a LOT for their product and significantly reduced the number of licenses you get at base-level. The filter features look like you can add in several filter criteria (i.e, show me people who responded that are 20,21, 22 years old) as comma delineated but then the search results come up empty.

This platform has some features that need that other platforms do not like Survey Monkey.

The ease of use is not as great as I would expect or like it to be.

Our team loves the unlimited number of responses which reduces the complexity. Special mention to the tech support team, who helped us clear all our doubts in interaction. Alchemer is very intuitive and UI is clear, doesn't need any extra training for achieving simple research use cases. They also offer great panel services

Visual graphs can be improvisedFraud / automated response detection will be greatMore question types and specific to industry can make life easier

- Intuitive interface - Question types - Customization of layouts (with css's), logics (with a dedicated script language and other common languages) and delivery - Ongoing feature releases - Great APIs - Built in campaign mgmt - Awesome Support

Minor cons: - data prepopulation is somewhat limited in rows - interface should be a little lighter and faster - reporting has some customization but could be better

See the review, but they have a really nice survey-to-email functionality that works well for my team. Nice mobile interface.

Nothing yet.

Fast response time. Easy to contact. Great knowledge of the product and capabilities. Easy to use website. Constantly improving product. Communicates well with customers especially when issues arise.

Recently updated product which resulted with some bugs in the system. This has been resolved.

I have tested many survey softwares, and never seen any of them suggesting question with semantic differential. Another big plus is the possibility to have multiple text fields for one question. It feels very natural to have that, but very few softwares have this particular feature. I liked also the ranking grid type of question that SG offers.

Although there is an option to put bulk answers at once, the editing should be done one by one. I could not find also the randomization option neither for the question options, nor for blocks/pages.

Easy to learn Quick to create a survey Lots of types of questions to select from Easy to customize questions Great customer support

For someone running lots of surveys annually the cost is great. If you are not running lots of surveys, the cost of hosting surveys might be a little high compared to some of the competition.

We have been a client since 2013 and definitely watched SurveyGizmo grew significantly. New features are coming out from time to time and it is getting more and more powerful. It can be a great tool for all levels of users. There are simple easy to use features but there's also room available for advanced users to do custom scripts writing, etc to bring in more robotic and automatic survey flow. It also integrates really well with Salesforce and Google Sheets, etc.

Pricing! All these years we've been with SurveyGizmo we've gone through a huge price hike. They have different tiers of pricing/user licenses. As I said, they come up with new features from time to time, but watch out, those can cost more.

I appreciate that this program stays the same-- I'm not averse to change, but it's just nice to know that something that is already reliable and easy to use stays that way and is not made overly difficult. The customizing of the questions and the actual survey works for me and my business.

Customer service leaves something to be desired. I needed to purchase responses for a study and their team was super difficult to get ahold of. Next time, I'd likely outsource this service to another company and just use Alchemer to host the survey.

SurveyGizmo is very different from the other survey platforms, since this software has very good statistics of results at the end of each survey, this is the factor that complements it, every time a survey ends, the results are shown in graphs with its respective explanation.

I do not like the prices of SurveyGizmo, although this software is quite good and the functions it has, surpass any other platform, should not have such high prices, I would like more adapted and accessible prices .

If you want to collect data and have control over it this is a great product. I use it to survey customers and trades. I also use it for tracking quality by making up several quality surveys. The data from them has been incredible and easy to collect. Also found out that I can use it for training and add questions and get test results, pass or fail.

The product used to be pretty affordable. Next year the prices are going up quite a bit but we still think it is worth it for the data we get from it.

What I like most about SurveyGizmo is the interface, I've never really felt so comfortable doing a questionnaire, this platform has provided me with excellent comfort and attention so I can continue to conduct surveys on it.

I do not like the prices of SurveGizmo, this factor does not really affect so much, and it's not that interesting, but I would like the rates stipulated in the SurveyGizmo plans to be more accessible to a public with low prices.

I have found Survey Gizmo to be the easiest survey software for new users to learn. With a quick 30 minute training session, I can get novice survey programmers up and running.

Survey Gizmo has experienced incredible growing pains over the past year and a half. Features have been removed mid-license, data has been lost, logic has gotten garbled, etc. As a long-time user of it, I can no longer recommend the product until the platform becomes more stable.

There's no learning curve to creating a survey - UI is intuitive and for 90% of our company's survey needs the question type functionality and logic meet our needs. Very easy to pull reports - Alchemer autogenerates charts, graphs, and word clouds, and has built-in filter logic. Often, our reports can be directly pulled from Alchemer itself without additional analysis in excel.

A lot of our survey needs are around spatial data, so we often need to pair alchemer with a mapping tool as there is no way to easily ask survey takers to provide spatial/map data. Adding images to question options is not very intuitive, and images need to be edited outside of Alchemer to make sure they display correctly.

Alchemer has all of the features you need when creating a survey for customers. For example, it allows you to use conditional logic and variables together, which allows you to make highly-customizable surveys.

It’s hard to think of an area of improvement for Alchemer, but if I had to name one, it’d be the analysis tools for digging into the data collected in your surveys. It would be nice if those were more customizable.

I really like that SurveyGizmo is a software with many features and functions when creating a survey, it allows you to implement multiple things to give life to each survey and make it more entertaining.

I do not like the prices of SurveyGizmo, even though their functions are very good and go far beyond reality, they should lower prices so that they maintain a facility when accessing them.

It seems like creating the surveys is easy enough but their integration if you're trying to use things like Salesforce and Mailchimp doesn't seem to be set up smoothly.

Customer Service representative didn't really seem to have any answers.

We are truly sorry that you did not have a good experience with us and want to thank you for letting us know. We have made some recent changes and it sounds like we need to better train our staff on them. While we no longer have a Mailchimp plugin, it is still possible to integrate with them. We also have plans to make our SalesForce integration smoother. We regret that we have caused you much headache and frustration. Our Support Manager will be contacting you to make things right! Sincerely - SurveyGizmo

It's very original and very well designed I love all its procedure and results when doing any work. It is ideal for scheduled polls and I have seen fantastic results.

I really like the software but if you add more designs it would be excellent because it is also about innovating the quality of what you want to offer

As the title says it is very easy and simple to use and allows good access to results and the design of it very nicely laid out making it easy to access all its features, you can be a new user who has never used it before and just become a professional at it because thats how easy it is to use to create new surveys and edit them which is very simple to do and if you ever need help the support features within the platform are very useful so you are never alone and helps always available

I think the prices are really off putting.. simply because they are too high priced in comparisons to other companies i have used previously i feel like these can be improved a little especially for those who are working on strict budgets and cannot afford to pay the current prices this should definitely be taken into consideration

Lots of features, Customizable, Great support.

Subscription price is starting to increase.

Making the survey is simple while also being complex enough. Adding the scripting to the questionaire is simple...hardest part is writing the script itself.

Import funcationality needs to be updated to allow larger recordsets to be imported at one time. Would also be great if we could copy responses from one survey to another more easily.

Besides basic features, it also allows you to write your own scripts to extend the feature to a more powerful level.

A lot of times when you make changes of a survey, such as adding a new question, then you use the edit link to go back to add data for that new question. However, edit link usually fails to show the new question.