App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Alchemer

Customer experience management and online survey platform

visit website

Table of Contents

Is this product right for your business?

Find out with a

Alchemer - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

Alchemer overview

What is Alchemer?

Alchemer is a comprehensive customer experience management and online survey platform that enables organizations to collect, connect, and clarify feedback data. The platform provides multiple methods for gathering customer insights through surveys, websites, applications, and third-party channels, allowing businesses to capture feedback during critical customer interactions. Alchemer offers specialized tools including Survey for flexible data collection, Digital for real-time website and application feedback, and Pulse for transforming unstructured text feedback into actionable signals. The platform features extensive integration capabilities with more than four hundred business systems, ensuring feedback data flows seamlessly throughout an organization. These integrations make customer insights accessible to all relevant teams while powerful workflow automation accelerates response times to customer needs. Alchemer connects feedback directly to existing business processes, enabling companies to transform customer insights into tangible business outcomes such as increased activations, higher click-through rates, and improved review volumes. Alchemer delivers clarity in customer understanding through purpose-built artificial intelligence technology, role-based dashboards, and comprehensive analysis tools. The platform supports various business functions including customer experience management, digital experience optimization, market research, product management, marketing, and employee engagement. Organizations can build and scale customer experience programs that convert feedback into loyalty, retention, and revenue growth while gaining deeper insights into audience preferences and behaviors.

Who uses Alchemer?

Reviews for Alchemer come from a wide variety of industries, including Marketing and Advertising (11% of reviewers), Computer Software (7%), and Market Research (7%). The most frequent use case for Alchemer cited by reviewers is surveys (86% of reviewers).

What do users say about Alchemer pricing?

Some users report that Alchemer offers professional survey tools at an affordable price and they appreciate discounts for students and NGOs. However, some users say recent price increases make it too expensive and reviewers indicate extra costs reduce value for money.

Starting price

55per user /
per month

view pricing plans

Pros & Cons

Customization

Responsiveness

Intuitiveness

Affordability

Reliability

Alchemer’s user interface

Ease of use rating:

4.5

(316)

Alchemer pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(11)

3-4(98)

5(207)

What do users say about Alchemer?

Reviewers appreciate Alchemer for its flexible survey creation, wide range of question types, and strong customization options, allowing them to design engaging surveys for various purposes. They say the platform’s data collection and analysis tools are robust, with easy export options and helpful reporting features. Many find the user interface intuitive and user-friendly, and they value the responsive customer support and comprehensive training resources.

Some mention that Alchemer’s pricing can be high, especially for occasional users or small businesses, and they note occasional technical glitches or slowdowns. They report a learning curve for advanced features and wish for improved data aggregation and email sending reliability.

Select to learn more

Who uses Alchemer?

Based on 316 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Marketing and Advertising

Computer Software

Market Research

Research

Others

Use cases

Survey

Customer Experience

Customer Satisfaction

Market Research

Employee Engagement

Alchemer's key features

Most critical features, based on insights from Alchemer users:

Data import/export

4.2

(16)

Survey builder

4.6

(16)

Customizable forms

4.4

(7)

Skip logic

4.6

(7)

Customizable fields

4.9

(8)

Multiple question types

5.0

(7)

All Alchemer features

Features rating:

4.1

(316)

Customizable branding

4.0

(1)

Customer segmentation

3.0

(1)

Customer history

5.0

(1)

Customer experience management

4.0

(1)

Customer database

5.0

(1)

Negative feedback management

5.0

(3)

Dashboard

4.0

(1)

Communication management

5.0

(1)

Data visualization

4.3

(3)

SMS messaging

5.0

(1)

Real-Time data

4.0

(1)

Performance management

5.0

(2)

Question library

5.0

(1)

Multi-Channel distribution

4.0

(1)

Text fields

4.5

(2)

URL customization

4.6

(5)

Mobile access

4.8

(5)

Access controls/permissions

4.0

(1)

Question branching

3.9

(9)

Reporting/Analytics

4.3

(21)

Customizable questions

5.0

(7)

Feedback management

5.0

(4)

Customizable templates

3.8

(5)

Data analysis tools

3.8

(8)

Mobile survey

4.5

(4)

Response validation

4.6

(5)

Surveys & feedback

4.7

(10)

Benchmarking

4.0

(2)

NPS survey structure

4.5

(4)

Complaint monitoring

5.0

(1)

Survey sample management

4.0

(2)

Survey/Poll management

5.0

(3)

Sentiment analysis

4.7

(3)

Text analysis

2.0

(1)

Engagement tracking

4.0

(2)

Third-Party integrations

4.5

(2)

Question piping

3.5

(4)

Multi-Channel data collection

5.0

(1)

Email marketing

2.0

(2)

Reporting & statistics

(0)

Reminders

(0)

Real-Time updates

(0)

Real-Time reporting

5.0

(1)

Real-Time notifications

(0)

Real-Time analytics

(0)

Ratings/Reviews

(0)

Rater selection

(0)

Randomization

(0)

Quizzes

(0)

Response quotas

3.0

(1)

Search/Filter

(0)

Segmentation

(0)

Self assessment

(0)

Single sign on

5.0

(1)

Site intercept survey

(0)

Skills assessment

(0)

Social media integration

3.0

(2)

SSL security

(0)

Statistical analysis

(0)

Support audio/images/video

(0)

Template management

(0)

Templates

(0)

Visual analytics

(0)

Website integration

(0)

Email management

1.0

(1)

Email Distribution

(0)

Drag & drop

(0)

Customizable reports

(0)

CRM

4.0

(1)

Continuous feedback

(0)

Conditional logic

(0)

Commenting/Notes

(0)

Collaboration tools

(0)

Charting

(0)

Campaign management

(0)

Appraisal History

(0)

API

(0)

Anonymous feedback

(0)

Alerts/Notifications

(0)

Activity tracking

(0)

Activity dashboard

(0)

360 degree feedback

(0)

Pulse surveys

(0)

Progress tracking

(0)

Product lifecycle management

(0)

Presentation tools

(0)

Performance review management

(0)

Performance metrics

(0)

Panel management

(0)

Online polling

(0)

Offline response collection

1.0

(1)

Offline access

(0)

NPS of employees

(0)

NPS of customers

(0)

Multiple user accounts

(0)

Multi-Language

(0)

Live results sharing

(0)

Employee onboarding

(0)

Employee database

5.0

(3)

Email reminders

(0)

Alchemer awards

Alchemer alternatives

Alchemer

4.5

(316)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.1

Value for Money

3.9

Customer Support

4.3

Jotform

4.7

(2.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.5

Lucky Orange

4.7

(257)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

Birdeye

4.7

(701)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Alchemer pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Collaborator

/user

Per month

Features included:

75000 Responses/Account
Custom Survey Branding
Email Support
Etc
File Upload Question Type
Raw Data Exports
Survey Logic
Share Report via URL
Data Report Downloads
Send Email Campaigns
Unlimited Surveys
Unlimited Questions per Survey

Professional

165

/user

Per month

Features included:

100000 Responses/Account
Advanced Survey Logic
Offline/Kiosk Mode
Phone Support

Full Access

275

/user

Per month

Features included:

Advanced Data Reports (SPSS)
Advanced Survey Analysis
Market Research Questions

Business Platform

No pricing info

Features included:

security at scale, as well as: Alchemer Survey, Alchemer Workflow, Alchemer Mobile
Up to Unlimited Responses
Enterprise-only integrations
Website Intercepts
Panel Studies and Services
Single Sign On Authentication
Dedicated Customer Success Manager

User opinions about Alchemer price and value

Value for money rating:

3.9

Of 34 reviews that provide robust commentary on Alchemer's price and value, 41% mention it in a positive light.

Some users report that Alchemer offers professional survey tools at an affordable price, making it a cost-effective option for small businesses and students. They appreciate the fair pricing structure, the availability of discounts for students and NGOs, and the ability to cancel and re-subscribe as needed. Some reviewers feel that Alchemer provides good value for its capabilities and is reasonably priced compared to competitors.

However, some users say that recent price increases have made Alchemer too expensive, especially for small companies and those conducting fewer surveys. They find the pricing structure less accessible and feel that the high costs are not justified by the features offered. Some reviewers indicate that additional costs for advanced analytics and custom reports further diminish the value for money.

, and

To see what individual users think of Alchemer's cost and value, check out the review excerpts below.

“With Alchemer we are able to create professional - industry benchmarked surveys, get results easy and prepare data for analysis without going bankrupt. As we do not conduct surveys every day, Alchemer meets our needs equally well or even slightly better, yet at a way more affordable pricing point.”

Bart M.

Founder

“bring surveys to a new level, pre-population is a standard feature a must for many surveys, Pricing at each level is fair and allows small business to work closely with their clients. ”

David N.

House Director

“They have tried to quadruple our prices with less than 2 months of notice, wherein we do not receive any additional features or benefits that we want to use (and when we asked for a more reasonable feature package in line with our pricing, we were told that we 'no longer fit their infrastructure').”

Li Y.

Product Development Manager

Alchemer integrations (62)

Integrations rated by users

We looked at 316 user reviews to identify which products are mentioned as Alchemer integrations and how users feel about them.