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SurveyMonkey Reviews - Page 6

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9,979 reviews

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Steven M.

Financial Services, 501-1,000 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A simple way to capture your most important data

Reviewed 5 years ago

Survey Monkey was much better than the homegrown tools and other software products we had attempted to use before. The main feature I liked was how easy and simple it was to setup a survey and to get that survey sent out. The second feature I liked was how easy it was to analyze and interpret the data from the survey and to compare that data with future surveys taken.

Pros

Survey Monkey made it extremely easy to create interactive surveys for our employees and for our customers so that we could capture both qualitative and quantitative data. Survey Monkey then provided a very easy to use interface to access and examine the data that we received so that we could make the relevant decisions moving forward.

Cons

The most challenging thing we found was tying the survey information back to a person to follow-up with them on their responses. While some surveys were anonymous we found that in general the way the data was provided to us did not allow for an easy way to connect the data back to the person who submitted it.

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Austin M.

Philanthropy, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ideal for fast collection of data

Reviewed 6 years ago

SurveyMonkey simplified a lot of form collection that we used to do. It is also fairly mobile friendly. It has changed how we view and collect information, as well as how we present it. We engage clients and partners easily 2000+ times using SurveyMonkey in a given year and will continue to do so. Without it, reporting data would also be difficult. We have the gold level plan and use it for everything. It is one of the best bang for buck possible.

Pros

We use SurveyMonkey for a lot. Any time we need to quickly poll staff or clients - we quickly create and send a SurveyMonkey. We have even built the program into our regular processes - instead of collecting forms from multiple partners or organizations, we use a repeatable SurveyMonkey.

Cons

It is hard to create a budget form on SurveyMonkey - you really can't mix it with excel too well. SurveyMonkey may have to try a little harder to compete with other form software.