getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Satisfaction Software with Small business - Page 2

Last updated: May 2026

1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

141 software options

Microsoft Clarity logo

See what your users want—with Clarity

learn more
Clarity is a free, easy-to-use tool that captures how real people actually use your site.

Instant heatmaps: See at a glance which areas on your page drive the most engagement.

Session recordings: Watch how people use your site.

Insights: Learn what's working and what isn't.

Read more about Microsoft Clarity

Users also considered
Userback logo

Understand what users want, and build what they love.

learn more
Userback is a user feedback platform tailored for small teams, offering tools to capture feedback, survey users, and gather insights. Segment users, monitor interactions, and enhance product development effortlessly.

Read more about Userback

Users also considered
monday CRM logo

Customer relationship management solution

learn more
monday CRM is the best customer satisfaction software to manage your customers' info and satisfaction. Digitize your forms and turn responses into workflows with monday.com's no-code platform. Quickly create forms, and embed them anywhere or share a link to get customer feedback instantly.

Read more about monday CRM

Users also considered
Feedier logo

Gamified customer engagement & feedback collection tool

learn more
Feedier is a Feedback management platform to collect qualitative Feedback with highly engaging and gamified forms. Be a leader, turn Feedback into growth leverage by making data-driven decisions.

Read more about Feedier

Users also considered
VideoAsk logo

Get personal with face-to-face interactions: at scale

learn more
VideoAsk lets you have one-to-one, asynchronous conversations with customers. It’s the perfect way to put a face to your name, build trust and forge personal connections, at scale.

Read more about VideoAsk

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern, AI customer service platform that helps teams measure and improve satisfaction. It offers customizable CSAT surveys that trigger at the right time, capture real-time feedback, and provide insights managers can use to train agents, track performance, and improve service quality.

Read more about Hiver

Users also considered
Delighted logo

Cloud-based customer and employee experience platform

learn more
Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time

Read more about Delighted

Users also considered
Simplesat logo

Simple and fun customer satisfaction surveys for SMBs.

learn more
Simplesat is a cloud-based customer satisfaction survey solution that lets users set up one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT and CES in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email.

Read more about Simplesat

Users also considered
Spark Chart logo

Survey software for business consultants and leaders

learn more
Spark Chart is an Australian survey software solution with 24 x 7 expert support and advice. Data can be stored in Australia. Features include customizable surveys and branding, ready-made templates, comprehensive deployment options, conditional logic and powerful reporting analytics & sharing.

Read more about Spark Chart

Users also considered
Zonka Feedback logo

Turn feedback into intelligence, action, and growth

learn more
Zonka Feedback is an AI-powered Customer Feedback & Intelligence platform to collect, analyze, and act on customer feedback—improving experiences, boosting loyalty, and driving business growth.

Read more about Zonka Feedback

Users also considered
Sleekplan logo

Customer feedback software.

learn more
Sleekplan is a cloud-based software that helps companies cover the whole feedback loop from collecting feedback and discussing ideas to prioritizing new features and notifying customers about recent updates and announcements.

Read more about Sleekplan

Users also considered
GetMoreReviews logo

Review generation & reputation monitoring tool

learn more
GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online

Read more about GetMoreReviews

Users also considered
ProductMix logo

Product Owners Managers, Product People, Product Designers

learn more
Leanbe is an AI-powered product management software that enables teams to make data-driven decisions from idea collection to announcement implementation. It streamlines the process, aligns teams for continuous growth, and bridges the gap between leaders and users through a single platform.

Read more about ProductMix

Users also considered
Incogneato logo

Anonymous Employee Feedback Tool

learn more
Employee Engagement Software

Read more about Incogneato

Users also considered
Customer Thermometer logo

Actionable feedback for customer-obsessed businesses.

learn more
Feedback from the heart of your customer touchpoints. Get your data into the hands of people who can act right away. If something’s not right, you want to act. We’ve got real time email alerts, plus integrations with Slack, dashboarding tools, webhooks, API…

Read more about Customer Thermometer

Users also considered
ReviewFlowz logo

Reputation and review management software

learn more
Review management tool designed to help businesses automatically track customer reviews & leverage them to derive more revenue.

Read more about ReviewFlowz

Users also considered
XM for Customer Experience logo

Customer experience management (CXM) platform

learn more
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered
Pointerpro logo

Assessments and surveys for generating personalized reports

learn more
Pointerpro is an all-in-one assessment software platform that enables users to create online assessments and automatically generate personalized PDF reports for respondents. The platform features a drag-and-drop report builder, scoring capabilities, and multiple assessment types including personality tests, risk assessments, and surveys, while maintaining ISO 27001 certification for data security.

Read more about Pointerpro

Users also considered
Medallia Agent Connect logo

Customer feedback, coaching, and QA for customer support.

learn more
Medallia Agent Connect (formerly known as Stella Connect) is designed to help customer service teams manage customer feedback, coaching, and quality assurance processes on a unified platform. It enables managers to gain visibility into agent performance, create automated workflows, and reward agents based on customer feedback.

Read more about Medallia Agent Connect

Users also considered
MarketSurge logo

All in one lead management software

learn more
MarketSurge is the one-stop shop for lead management. The application enables businesses to manage communication and contacts from a unified platform.

Read more about MarketSurge

Users also considered
Vidmonials logo

Video review testimonial platform.

learn more
Easily collect, manage, and share videos from your clients, candidates, prospects, and peers!

Read more about Vidmonials

Users also considered
Desku logo

AI First Customer Service Software | AI Agents | AI CoPilot

learn more
Desku is AI Customer Service Software With features such as LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations.

Read more about Desku

Users also considered
Infuse Reviews logo

Review Management Made Simple

learn more
Our easy-to-use online review management software Requests, Responds, Shares, and Displays Reviews on your website. We also offer a Digital Signage creator that can display online reviews and a Rewarded Survey creator with survey results displayed automatically on your website.

Read more about Infuse Reviews

Users also considered
Advanced Entry logo

Visitor Management For Healthcare Facilities

learn more
Advanced Entry Fully contactless sign-in Kiosk for visitor/staff management, to ease the sign-in process and reduce front-desk labor costs for Healthcare facilities

Read more about Advanced Entry

Users also considered
Feedbear logo

Feedback Management

learn more
FeedBear helps companies collect customer feedback, manage customer satisfaction scores, and communicate with their customers at scale.

Read more about Feedbear

Users also considered