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Freshdesk Omni
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel customer support software
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Freshdesk Omni - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: November 2025
Freshdesk Omni overview
What is Freshdesk Omni?
Freshdesk Omni fosters powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving. Agents can effectively manage internal tasks and conversations with private threads and integrations with popular collaboration tools like Slack and Teams. This promotes efficient problem-solving.
The Suite offers unified data management and reporting capabilities, allowing leaders to access comprehensive and centralized data effortlessly. With the assistance of AI, leaders can efficiently create and navigate complex reports, identify areas for improvement, gain key insights, and enhance operational efficiency via optimization recommendations that automatically surface within your personalized homepage.
Starting price
per month
Alternatives
with better value for money
Freshdesk Omni’s user interface
Freshdesk Omni reviews
Overall rating
3.3
/5
4
Positive reviews
25
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend4.75/10
5
4
3
2
1
1
0
2
1
0
Freshdesk Omni's key features
Most critical features, based on insights from Freshdesk Omni users:
All Freshdesk Omni features
Features rating:
Freshdesk Omni alternatives
Freshdesk Omni
Starting from
29
/user
Per month
Salesforce Sales Cloud
Starting from
25
Per month
Salesforce Service Cloud
Starting from
25
Per month
TeamSupport
Starting from
45
Per month
Freshdesk Omni pricing
Pricing plans
Pricing details:
User opinions about Freshdesk Omni price and value
Value for money rating:
Freshdesk Omni integrations (82)
Integrations rated by users
We looked at 4 user reviews to identify which products are mentioned as Freshdesk Omni integrations and how users feel about them.
Integration rating: 4.0 (1)
Other top integrations
Freshdesk Omni support options
Typical customers
Platforms supported
Support options
Training options
Freshdesk Omni FAQs
Freshdesk Omni has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Freshdesk Omni?
Freshdesk Omni has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Freshdesk Omni support?
Freshdesk Omni supports the following languages:
English
Q. Does Freshdesk Omni offer an API?
Yes, Freshdesk Omni has an API available for use.
Q. What other apps does Freshdesk Omni integrate with?
Freshdesk Omni integrates with the following applications:
HubSpot Marketing Hub, Constant Contact, GitHub, Talkdesk, Adobe Commerce, WooCommerce, Google Analytics 360, Aircall, Dropbox Business, Zoho CRM, Insightly, Jira, Campaign Monitor by Marigold, FullContact, Transifex, FluentStream, Time Doctor, Zapier, Pivotal Tracker, iorad, QuickBooks Online Advanced, Five9, RingCX, Gmail, Solve CRM, Segment, Klips, OneDrive, Google Workspace, ilos, Google Drive, Pipedrive, FreshBooks, Zoom Workplace, Freshsales, Lime Connect, Pipeline CRM, iContact, Microsoft Teams, OneSky, WordPress, WorkflowMax, Twitter/X, Woopra, Ameyo, Salesforce Sales Cloud, CS-Cart Store Builder, OneLogin, SugarCRM, Harvest, Slack, Capsule, CustomerGauge, Meta for Business, Olark, Highrise, SurveyMonkey, Keap, Hubstaff, Google Calendar, Easy Insight, Mailchimp, Localize, Hootsuite, elevio, Xero, ChargeDesk, ProProfs Knowledge Base, BigCommerce, Shopify
Q. What level of support does Freshdesk Omni offer?
Freshdesk Omni offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat