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Lime Connect
5
419
4
204
3
17
2
5
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat and customer messaging for businesses of all sizes
Table of Contents
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Lime Connect - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
Lime Connect overview
Based on 647 verified user reviews
What is Lime Connect?
Reviews for Lime Connect come from a wide variety of industries, including computer software (6% of reviewers), retail (6%), and internet (6%). The most frequent use case for Lime Connect cited by reviewers is live chat (64% of reviewers).
What do users say about Lime Connect pricing?
Most reviewers indicate that Lime Connect’s free version and trial are valuable for testing, and most users consider the pricing affordable and flexible. However, some users say the trial is too short and advanced features are costly.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Client Support
Pricing
Chat
Message Notification
Dashboard
Lime Connect’s user interface
Lime Connect review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.5
Ease of use
4.5
Customer support
4.6
Reviews sentiment
What do users say about Lime Connect?
Users report that Lime Connect offers an easy-to-use chat solution with strong customization, quick integration, and helpful customer support. They find it valuable for improving customer relations, enabling real-time communication, and supporting sales and service teams. They appreciate the range of integrations with other tools and the ability to personalize the chat design to match their branding.
Some say the pricing can be high for small businesses, and advanced features often require a paid plan. They mention occasional setup challenges, limited options in the free version, and a desire for more automation and language support.
Select to learn more
Who uses Lime Connect?
Based on 647 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Lime Connect's key features
Most critical features, based on insights from Lime Connect users:
All Lime Connect features
Features rating:
Lime Connect alternatives
Lime Connect
Starting from
87
Per month
LiveAgent
Starting from
15
/user
Per month
Slack
Starting from
8.75
/user
Per month
Zoho Desk
Starting from
9
/user
Per month
Lime Connect pricing
Pricing plans
Pricing details:
Flex
No pricing info
Features included:
- min 5 Seats
- Unlimited Channels
- Unlimited Conversations
- 20 WhatsApp numbers
- 10 chatbots
- Full API access
- Advanced routing
- SCIM/SSO
- Organizations
- Account manager
- Add-on with additional costs: AI Agent, Copilot, WhatsApp Campaigns, Workflows
User opinions about Lime Connect price and value
Value for money rating:
Of 80 reviews that provide robust commentary on Lime Connect's price and value, mention it in a positive light.
Most reviewers indicate that Lime Connect offers good value for money, especially highlighting the availability of a free version and a free trial, which allow users to test the platform before committing. They appreciate that the free plan includes enough features for small businesses or startups to get started, and find the pricing plans competitive and suitable for growing companies. Most users consider the included functionalities and user allotments to be generous for the price, and they value the flexibility to upgrade as their needs expand. Some reviewers find the platform’s pricing transparent and affordable compared to similar tools, and they mention that the quality and range of features justify the cost.
However, some users report that certain advanced features are only available in higher-tier plans, which can make the overall cost feel high, especially for small businesses or those with limited budgets. They say the trial period can be too short to fully evaluate the software, and some feel that the free version is too limited in terms of customization and analytics. Some reviewers feel that the price is higher than competitors for similar functionalities, and they express a desire for more features to be included in lower-priced plans.
, and
Lime Connect integrations (34)
Top integrations
Lime Connect customer support
What do users say about Lime Connect customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Lime Connect customer support.
Widespread user sentiment highlights fast, responsive, and competent customer support available when needed.
A significant portion of users praise the support team's friendliness, professionalism, and willingness to go the extra mile.
Frequently reported by users, support queries are resolved quickly, often within hours, with clear and helpful communication.
A large number of users find it easy to contact support via multiple channels, including chat and phone, with consistent positive experiences.
Support options
Training options
To see what individual users say about Lime Connect's customer support, check out the review snippets below.
“We've used it as livechat during the peak season on our e-commerce, and it has been very appreciated by our online customers who needed support on their orders.”
Guido G.
Digital Marketing Manager & E-commerce Manager
“Userlike is a great tool for providing customers with quick and efficient support.”
Mohamed S.
Project Manager
“Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team.”
Mohamed S.
Project Manager
Lime Connect FAQs
Lime Connect has the following typical customers:
Mid-size Business, Small Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is Lime Connect used for?
Lime Connect (formerly Userlike) is the leading German platform for AI-powered support automation, WhatsApp marketing, and customer messaging across all channels. With Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. All messages from website chat, WhatsApp, email, and more are managed in the central Message Center, with professional service features, accessible via desktop and our mobile app. Additional tools like WhatsApp Campaigns allow businesses to reach customers directly with personalized updates and offers.
Q. What level of support does Lime Connect offer?
Lime Connect offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Chat, Phone Support
