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Best Call Center Software with Campaign Management

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Genesys Cloud

4.1
(108)

Mobile optimized cloud call center with multichannel routing

Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

Read more about Genesys Cloud

Balto

4.7
(3)

Call center phone coaching for sales & customer service reps

Balto understands phone conversations and automatically tells reps what to say, live on each call.

Read more about Balto

RingCentral Contact Center

4.3
(154)

The Collaborative Contact Center solution from the industry

Transform customer engagement with Collaborative Call & Contact Centre technology: Omnichannel routing; CRM integrations; Agent management tools; Actionable analytics

Read more about RingCentral Contact Center

NICE inContact

4.2
(455)

Cloud Contact Center Software

Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences

Read more about NICE inContact

Salesforce Service Cloud

4.4
(509)

Customer Service & Field Service Management Solutions

Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

LogMeIn Rescue

4.6
(125)

Remote support for helpdesks, call centers and organizations

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Read more about LogMeIn Rescue

Convoso

4.7
(16)

Dial Smarter, Not Harder

Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.

Read more about Convoso

CallTrackingMetrics

4.6
(61)

The Only All-in-One Call Tracking & Contact Center Solution

CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.

Read more about CallTrackingMetrics

Zendesk

4.4
(2,549)

Service-first CRM company that builds support & sales tools

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk

Samespace

(0)

Communication platform for sales & helpdesk teams

Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place. Businesses can seamlessly engage with customers and prospects using voice or chat, monitor conversations as they happen and manage teams at scale.

Read more about Samespace

Dialing Innovations Call Center Application Suite

4.8
(14)

Predictive dialer & call automation for call centers

Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more

Read more about Dialing Innovations Call Center Application Suite

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes on-demand staffing for remote workers and powerful cloud-based contact center software that includes all features needed to run centers of all sizes.

Read more about Qubicles

XCALLY

4.8
(82)

Omnichannel contact center management

XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM.

Read more about XCALLY

Newfies-Dialer

5.0
(4)

Auto dialers for lead generation & telemarketing

Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more

Read more about Newfies-Dialer

Omnis

(0)

Contact center solution for customer engagement

Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management, real time monitoring and analytics.

Read more about Omnis

LiveAgent

4.7
(1,001)

Great customer service starts with better help desk software

Great customer service starts with better Contact Center software!

Read more about LiveAgent

User.com

4.6
(30)

The engine of growth. An all in one solution for user data.

User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.

Read more about User.com

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care

Read more about uContact

InfoFlo

4.5
(82)

All-in-One CRM Software Solution


InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface

Read more about InfoFlo

CallShaper

4.9
(15)

Call center software for managing inbound and outbound calls

Auto Dialer
Blended Call Center
CRM
Call Logging
Campaign Specific Caller ID
Inbound Call Center
Interactive Voice Response (IVR)
Knowledge Base
Manual Dialer
Outbound Call Center
Preview Dialer
Progressive Dialer
Quality Management
Queue Management

Read more about CallShaper

Bitrix24

4.0
(458)

100% free CRM, collaboration and communication tool suite

Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

Read more about Bitrix24

Playvox

4.8
(67)

Quality Assurance Software for customer service teams.

With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction

Read more about Playvox

SpitFire

4.5
(21)

Web-based predictive dialer software for call centers

SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and outbound call center campaigns

Read more about SpitFire

CloudTalk

4.6
(199)

Cloud-based call center software for sales and support teams

CloudTalk is a full-featured, cloud-based contact center software ready to use at the touch of a button, for sales and support teams of all sizes

Read more about CloudTalk

HoduCC

4.7
(22)

Omnichannel call center software for sales and support teams

HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including voice or video calls, emails, SMS, chats, and social media platforms.

Read more about HoduCC

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