This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Best Call Center Software with Contact Database

94 software options

Sponsored

1 filter applied



Features



Pricing models


Customer rating



Personalize your search

Any industry

Any business size

NICE CXone

4.2
(509)

Cloud Contact Center Software

visit website
Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences

Read more about NICE CXone

Genesys Cloud CX

4.2
(124)

Mobile optimized cloud call center with multichannel routing

visit website
Genesys Cloud CX is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

Read more about Genesys Cloud CX

Webex

4.4
(5.4K)

One app for everything. And everyone.

visit website
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex

Salesforce Service Cloud

4.4
(528)

Customer Service & Field Service Management Solutions

visit website
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

visit website
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.

Read more about Zoho Desk

3CX

4.5
(247)

3CX communications system. Web & mobile apps (Android, iOS)

visit website
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. One interface to answer customer live chat, FB messages & SMS.

Read more about 3CX

ReadyMode

4.1
(16)

Predictive dialer and CRM for call centers.

visit website
ReadyMode is an all-in-one CRM and predictive dialer with inbound/outbound channels, ACD, IVR, call recording, a live floor map of agents and a webphone.

Read more about ReadyMode

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

visit website
Great customer service starts with better Contact Center software!

Read more about LiveAgent

Newfies-Dialer

5.0
(4)

Auto dialers for lead generation & telemarketing

visit website
Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more

Read more about Newfies-Dialer

PhoneBurner

4.9
(147)

Power dialer & outbound sales acceleration software for SMBs

visit website
PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install.

Read more about PhoneBurner

Bitrix24

4.0
(485)

100% free CRM, collaboration and communication tool suite

visit website
Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

Read more about Bitrix24

SpitFire

4.5
(21)

Web-based predictive dialer software for call centers

visit website
SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and outbound call center campaigns

Read more about SpitFire

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

visit website
uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care

Read more about uContact

USAN Contact Suite for Amazon Connect

5.0
(1)

Extending the power and breadth of Amazon Connect

visit website
Contact Suite is a critical component of any Amazon Connect implementation. It consists of natively built solutions that extend the power and
functionality of Amazon Connect. These solutions require no integration effort and work in tandem with Amazon Connect. Agent Desktop, Dialer, Chat, Email

Read more about USAN Contact Suite for Amazon Connect

Five9

4.2
(397)

Cloud contact and call center software

visit website
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Read more about Five9

ICTBroadcast

4.0
(5)

Unified fax, SMS, email & voice communication platform

visit website
ICTBroadcast is a unified auto dialer and smart predictive dialer software solution designed to help small and medium businesses as well as ITSP to facilitate them to offer hosted telemarketing / bulk communication services to their customers using voice, SMS, email and fax technologies

Read more about ICTBroadcast

CloudTalk

4.5
(225)

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a full-featured, cloud-based contact center software ready to use at the touch of a button, for sales and support teams of all sizes

Read more about CloudTalk

RingCentral Contact Center

4.3
(160)

The Collaborative Contact Center solution from the industry

visit website
Transform customer engagement with Collaborative Call & Contact Centre technology: Omnichannel routing; CRM integrations; Agent management tools; Actionable analytics

Read more about RingCentral Contact Center

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

learn more
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Aircall

4.3
(249)

Phone system for support and sales teams

learn more
Make every phone conversation count and give time back to your reps with 70+ CRM, helpdesk, and software integrations.

Read more about Aircall

Nextiva

4.2
(185)

Simplifying Business Communication

learn more
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.

Read more about Nextiva

InfoFlo

4.5
(87)

All-in-One CRM Software Solution

learn more

InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface

Read more about InfoFlo

Squaretalk

4.8
(43)

The Deskforce solution for boosting agent performance

learn more
Innitel's Predictive Dialer is a call center management solution promising automated features that assist agents and managers to maximize campaign performance

Read more about Squaretalk

Acefone

4.8
(31)

VoIP Phone Service trusted by modern businesses

learn more
No matter your business communication requirement, Acefone has you covered. We support unlimited calling and provide bespoke cloud telephony solutions with powerful integrations—these are used by organizations of all sizes to simplify their customer service and team collaboration.

Read more about Acefone

Aloware

4.6
(28)

so much more than just a sales dialer

learn more
Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

Read more about Aloware