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Call Center Software for Mid Size Business (2026)
Last updated: February 2026
374 software options
Sponsored
Zoom Phone
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based business phone system
Read more about Zoom Phone
DialedIn CCaaS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center solution to streamline operations
Read more about DialedIn CCaaS
Aircall
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer communications platform
Read more about Aircall
CTM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversation analytics for marketing attribution
Read more about CTM
Ricochet360
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management and auto dialer solution
Read more about Ricochet360
Microcall
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based call accounting software
Read more about Microcall
Zoho Voice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based business phone for SMB sales and support teams
Read more about Zoho Voice
LiveAgent
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multichannel customer care solution with an AI chatbot
Read more about LiveAgent
3CX
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web & mobile-based (Android, iOS) communications system.
Read more about 3CX
Dialpad Ai Contact Center
Cloud-based contact center solution for customer support
Read more about Dialpad Ai Contact Center
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
Read more about Zendesk Suite
Shelf
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based knowledge management solution
Read more about Shelf
CallTools
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one predictive dialer & inbound call center solution
Read more about CallTools
JustCall
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-Powered Customer Communication for Sales & Support Teams
Read more about JustCall
Dialing Innovations Call Center Application Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Predictive dialer & call automation for call centers
Read more about Dialing Innovations Call Center Application Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
One app for everything. And everyone.
Read more about Webex Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Read more about Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
Read more about Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
100% cloud phone for startups and SMEs
Read more about Ringover
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled solution to streamline business communication
Read more about Nextiva
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center & customer experience platform
Read more about Talkdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
Read more about Salesforce Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
RingEX - AI meets trusted communications
Read more about RingEX
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based platform for managing workforce intelligence
Read more about ActivTrak
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The first-ever truly unified voice and video solution.
Read more about GoTo Connect