This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Learn why GetApp is free

Best Customer Support Software with Activity Tracking

22 software options

Sponsored

Filter Results


Pricing models


Devices supported


Organization Types


Geographies Served


Customer rating


Integrated with


Features


Personalize your search

Any business size

Any industry

Zoho Desk

4.5
(1,649)

Cloud-based help desk platform

Zoho Desk helps you manage all customer interactions coming from multiple channels. Automate ticket management, measure satisfaction, & customize support.

Read more about Zoho Desk

FAQ Bot

4.6
(7)

Become FAQing amazing at customer service.

Make the most of every conversation with help pages, chatbot and live chat in one platform.

Read more about FAQ Bot

UseResponse

4.7
(31)

All-in-one Customer Support and Feedback Suite

Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

Read more about UseResponse

Kayako

4.0
(158)

Unified customer service platform

learn more
Kayako - Customer Support Software made personal and simple with a unified customer service platform that helps you build closer relationships.

Read more about Kayako

User.com

4.6
(30)

The engine of growth. An all in one solution for user data.

learn more
Onboard new customers and provide great support with an easy to use live chat, mailing service, knowledge base creation software and automated messages.

Read more about User.com

Freshcaller

4.0
(22)

Modern Phone System for customer support & sales

learn more
Freshcaller is a modern phone system for customer support. Freshcaller's cloud-based architecture brings together features like IVR, Smart Escalations, Voicebots, Customizable Performance Reporting to set up customer support operations. Freshcaller offers phone numbers in 90+ countries.

Read more about Freshcaller

Intercom

4.5
(757)

The #1-rated Business Messenger for customer relationships.

learn more
Help your customers with real-time support, a built-in help center, and bots for quick self-service

Read more about Intercom

TeamSupport

4.5
(791)

B2B Customer Support Software

learn more
TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries.

Read more about TeamSupport

TenFold

4.7
(147)

Have better customer conversations

learn more
Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data.

Read more about TenFold

Zingtree

4.4
(94)

Build interactive decision trees that guide your teams.

learn more
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

Read more about Zingtree

DeskPRO

4.6
(34)

Customer service software you can depend on

learn more
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.

Read more about DeskPRO

Magentrix

4.7
(24)

We make portals. It's not magic. It's Magentrix.

learn more
Need to have customers log in and view or update their information? Self-service knowledge base with answers and log tickets? Consume documentation or download updates? Magentrix can help.

Read more about Magentrix

Richpanel

5.0
(9)

Effortless Ecommerce Customer Support

learn more
Customer support software purpose built for ecommerce teams. Richpanel consolidates customer orders, tracking details & website activities so your team has all the context to assist customers quickly, at scale.

Read more about Richpanel

Helpshift

3.9
(26)

Digital customer service platform and ticketing system

learn more
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

Read more about Helpshift

Helprace

4.7
(7)

All-in-one customer service solution

learn more
Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing system, knowledge base and feedback community in one application

Read more about Helprace

Dashly

4.5
(8)

Marketing and customer conversation management platform

learn more
Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the funnel and reactivate inactive users with live chat, bots, and targeted messages.

An unlimited number of seats for every plan.

Read more about Dashly

ClickDesk

3.7
(18)

Live chat for customer support

learn more
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

Read more about ClickDesk

K-Now

5.0
(3)

Digital adoption platform for user guide creation

learn more
K-Now is a cloud-based digital adoption platform, which assists aerospace, telecommunications, energy, utility, & hospitality businesses with adding context-sensitive user guidance to applications. Key features include feedback collection, campaign planning, user guide creation, & use-case analysis.

Read more about K-Now

Service Creatio

4.3
(4)

The Omnichannel Customer Service and Support

learn more
Service Creatio is a cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management. Service agents can handle cases and service requests in a unified environment.

Read more about Service Creatio

FuseDesk

4.0
(4)

Help Desk, Support Ticketing, and Messaging Platform

learn more
FuseDesk is your Help Desk, Messaging Platform, and Support Ticketing System empowering your team to win more raving fans with the only helpdesk you'll ever need. FuseDesk is an easy to use customer service platform for channels like email, ticketing, live chat, FaceBook Messenger, SMS, and more!

Read more about FuseDesk

SAP Service Cloud

(0)

AI-enabled customer service platform for remote support

learn more
SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

Read more about SAP Service Cloud

ShowHows

(0)

Online how-to guides & tutorials for business

learn more
ShowHows is a web-based platform which lets businesses create web-based, embeddable how-to and tutorial guides for customer support and content marketing

Read more about ShowHows

10+ YEARS RECOMMENDING SOFTWARE

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.