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Cloudbeds Logo

PMS, Booking & Channel Management for Independent Properties

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Cloudbeds - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: December 2025

Cloudbeds overview

Based on 334 verified user reviews

What is Cloudbeds?

By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (57% of reviewers).

What do users say about Cloudbeds pricing?

Reviewers appreciate Cloudbeds’ flexible pricing based on business size and the ability to pay for add-ons as needed. However, some users report hidden fees, upselling tactics, and unclear pricing, which they feel diminish overall value.

Starting price

Alternatives

with better value for money


Pros & Cons

Clean and user-friendly design

Efficient calendar management

Comprehensive hotel operations

Pricing

Customer Support

Email Support

Cloudbeds’s user interface

Ease of use rating:

Cloudbeds pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(37)
3-4(86)
5(211)

What do users say about Cloudbeds?

By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (57% of reviewers).

Select to learn more


Who uses Cloudbeds?

Based on 334 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospitality
Leisure, Travel & Tourism
Real Estate
Computer Software
Others

Use cases

Reservations
Channel Management
Hospitality Property Management
Hotel Front Desk Software
Hotel Channel Management

Cloudbeds's key features

Most critical features, based on insights from Cloudbeds users:

Online booking
Reservations management
Payment processing
Customer support
Front desk management
GDS/OTA integration

All Cloudbeds features

Features rating:

Restriction management
For vacation rentals
Guest experience management
Room inventory
Built-in accounting
Drag & drop
Booking management
Customizable templates
Billing & invoicing
Mobile access
Reviews management
Multi-Channel sync
User management
Activity dashboard
Point of sale (pos)
Rate management
Credit card processing
Channel management
Calendar management
Data synchronization
Partner management
Booking notes
Multi-Channel management
Dynamic pricing
Inventory control
Marketing automation
Availability management
Inventory management
Channel analytics
CRM
Multi-Property
Kill switch
Campaign management
Email templates
Reporting & statistics
Promotions management
Group reservations
Data import/export
Website management
Performance metrics
Pipeline management
Website integration
Price optimization
Third-Party integrations
Price/Margin management
Revenue management
Private Rooms
Room booking
Third party booking
Tax management
Short/Long term rental
Property management
Single property
Reporting/Analytics
Registration management
Real-Time analytics
Real-Time data
SMS messaging
Real-Time updates
Access controls/permissions
Accounting
Activity tracking
API
Bed management
Billing rate management
Commission management
Customer history
Customizable branding
Customizable fields
Customizable reports
Discount management
Dorms
Electronic payments
Extended stay
Financial management
For hostel/dorm managers
Guest check-in/check-out
Housekeeping management
Incentive management
Inventory tracking
Invoice management
Multi-Channel campaigns
Multi-Channel distribution
Multi-Channel marketing
Multi-Currency
Multi-Language
Multi-Location
Order management

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Cloudbeds pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Core

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No pricing info

Enterprise

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No pricing info

User opinions about Cloudbeds price and value

Value for money rating:

Of 50 reviews that provide robust commentary on Cloudbeds's price and value, 46% mention it in a positive light.

Users think Cloudbeds offers a reasonable price for the range of features provided, with some appreciating that it is competitively priced and delivers strong value for money, especially compared to less expensive alternatives that lack similar capabilities. Reviewers appreciate that the software is priced according to business size and that add-ons can be selected and paid for as needed, allowing flexibility in cost management. Some users say the inclusion of certain features, like shared inventory and a few free apps, adds to its value, and they note that ongoing updates and new features are often introduced without extra charges. Some reviewers find that Cloudbeds helps reduce operational costs and saves significant time, which they see as a benefit to their bottom line.

However, some users report frustration with upselling tactics, hidden fees, and vague pricing details, indicating that promised free trials or offers are sometimes not honored. Reviewers indicate that the cost can feel high, especially for smaller properties or in certain regions, and that essential features may require additional paid modules, making the total price higher than expected. Some users say the value is diminished by limitations in pricing customization and rate management, and they feel misled by unclear or shifting pricing structures. Some reviewers feel that the software becomes expensive as more features are added.

, and

To see what individual users think of Cloudbeds's cost and value, check out the review excerpts below.

“We have freed 3/4 hours of daily work with this PMS, which we can apply to other activities. If you're looking for a excellent PMS with a reasonable price than this is what you want.”
Verified reviewer profile picture

Ana L.

Owner

“Very professional team starting from customer support which is super fast and sufficient to their developers who really pay attention to advices and open tickets for improvements! As I have been personally working with 3 other providers I could definitely say this company offer incredible value for money!”
Verified reviewer profile picture

Zanneta B.

Head of hotel distribution

“What you need to know is that after agreed on a price, they keep trying sell you upgrade on module, propose your trials for module you don't need without telling you the price, then make it very complicted to get a refund.”
BG

Baptiste G.

CEO

Cloudbeds integrations (62)

Integrations rated by users

We looked at 334 user reviews to identify which products are mentioned as Cloudbeds integrations and how users feel about them.

Poster POS logo
Poster POS

Integration rating: 5.0 (3)

It allows us to control our guests' accounts, working hand in hand with the restaurant area.

YT

Yoselin T.

Recepcionist

Stripe logo
Stripe

Integration rating: 5.0 (1)

Cloudbeds support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
Phone Support
24/7 (Live rep)

Training options

Live Online
Webinars
In Person
Documentation
Videos

Cloudbeds FAQs

Q. Who are the typical users of Cloudbeds?

Cloudbeds has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What is Cloudbeds used for?

Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024).


Q. What are the benefits of using Cloudbeds?

  • Users can define custom fees, taxes, and policies to suit their business, per-item, per-room, or in any other combination.

  • Custom fields can be created to record additional guest details, such as date of birth or passport number, to appear in guest registration cards, booking engines, and other parts of the property management system.

  • The housekeeping management system allows users to see the statuses of different rooms, whether that are vacant or occupied, and clean or dirty, and housekeepers can be assigned to rooms as required.

  • Inventory is mapped automatically from the property management system to the booking engine, online travel agencies (OTAs), and other online marketplaces, with rooms sold from a central inventory pool.

  • The mybookings solution allows users to take direct reservations through their website or Facebook page, control availability through the calendar, and process credit card payments.


  • Q. What languages does Cloudbeds support?

    Cloudbeds supports the following languages:
    English, Portuguese, Spanish


    Q. Does Cloudbeds offer an API?

    Yes, Cloudbeds has an API available for use.


    Q. What level of support does Cloudbeds offer?

    Cloudbeds offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep)

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