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AVOXI
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Hosted business phone system and call center solution
Table of Contents
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AVOXI - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
AVOXI overview
What is AVOXI?
AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes and set up virtual numbers. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents. Plus, it enables professionals to customize greeting messages and receive transcriptions of recorded voicemails via email.
AVOXI allows businesses to create personalized accounts for employees and monitor ongoing calls to assess client interactions with agents. Users can track the outcome of multiple calls, record customer information in a centralized database, and update inquiry statuses via summary notes. Managers can automatically identify the caller IDs of incoming calls, as well as upload and record audio prompts.
Key features of AVOXI include call barging, automated call distribution (ACD), alerts/notifications, and call queuing. The application enables administrators to configure role-based access across user accounts and assign extensions to specific individuals. It also helps enterprises add multiple members in call groups and select custom music for holding calls.
AVOXI offers toll free phone numbers for 115+ countries and local phone numbers for 1500+ cities around the world, so businesses can create their virtual office anywhere. Users simply need to choose their desired phone numbers, set up a team behind each number, and start making and taking calls.
Starting price
Alternatives
with better value for money
AVOXI’s user interface
AVOXI pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.7
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about AVOXI?
Reviewers appreciate AVOXI’s responsive and knowledgeable customer support, noting prompt issue resolution and helpful guidance during setup and troubleshooting. They feel the support team is available through multiple channels and consistently provides effective assistance, though some mention occasional difficulties with refunds and tracking issues in the admin portal. They also report positive experiences with long-term reliability and proactive communication about maintenance.
Users indicate AVOXI is easy to use, with a user-friendly interface and quick deployment. They find it simple to configure and manage, and say the platform is stable and reliable, though some mention minor connectivity challenges and outdated portal design.
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Who uses AVOXI?
Based on 59 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
AVOXI's key features
Most critical features, based on insights from AVOXI users:
All AVOXI features
Features rating:
AVOXI alternatives
AVOXI
Starting from
19.99
/user
Ringover
Starting from
29
Per month
Twilio
Starting from
0.01
Ricochet360
Starting from
24
Per month
AVOXI pricing
Pricing plans
Pricing details:
User opinions about AVOXI price and value
Value for money rating:
To see what individual users think of AVOXI's price and value, check out the review snippets below.
Andrew O.
Chief Talent Officer
Capucine G.
Project Manager
AVOXI integrations (28)
AVOXI customer support
What do users say about AVOXI customer support?
Customer support rating:
We analyzed 30 verified user reviews to identify positive and negative aspects of AVOXI customer support.
Widespread user sentiment highlights AVOXI's prompt, responsive, and effective customer support team.
A subset of reviewers praise the knowledgeable, professional, and helpful staff who guide users through setup and issues.
Multiple users appreciate the availability of live chat, phone, and email support with real people when needed.
Support options
Training options
To see what individual users say about AVOXI's customer support, check out the review snippets below.
“I do not generally write reviews, but was very pleased and a bit surprised to see the level of responsiveness from their Support team on new phone number requests and a billing change.”
Steve C.
Sr. Manager, Technology Services
“Without doubt, the best customer service and question response I have ever encountered from any technology supplier (or any supplier of any services) for my business”
Matt F.
CEO
“I like the customer service and supportive team of AVOXI, prompt response, and effective action.”
James A.
Manager
AVOXI FAQs
AVOXI has the following pricing plans:
Starting from: $19.99
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of AVOXI?
AVOXI has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit
Q. What languages does AVOXI support?
AVOXI supports the following languages:
English
Q. Does AVOXI offer an API?
Yes, AVOXI has an API available for use.
Q. What other apps does AVOXI integrate with?
AVOXI integrates with the following applications:
Talkdesk, Google Analytics 360, Zoho CRM, ActiveCampaign, Five9, Odoo , Pipedrive, Outreach, Freshsales, Microsoft Teams, Salesflare, Freshdesk, Nicereply, 3CX, Help Scout, Salesforce Sales Cloud, SugarCRM, Asterisk, Google Ads, Dynamics 365 Business Central, Bitrix24, Twilio, HubSpot CRM, Intercom, Shopify, Zendesk Suite
Q. What level of support does AVOXI offer?
AVOXI offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, 24/7 (Live rep), Chat
